Brad Cruickshank | Page 29

Worst Experience ever, very incompetent staff, poor service! Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple ser Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple service attempts just to swap a set of tires, and over 1 week in service, staff was unable to balance them and install properly. I went to another professional tire shop and they saw the workmanship from Erinwood Ford on my car's tires, they called it "art of butchery". Nevertheless the problem is still not resolved and car is shaking on the highway since new. The vehicle has a mechanical problem which the Erinwood Ford service staff was unable to figure out. Ford of Canada was contacted and are useless as well. Will never buy Ford again and would definitely stay clear of this place. More

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Honestly, it felt like family From my first visit to enquire about the possibility of buying a new vehicle(A-Plan employee), I never felt like there needed to be a sale by Martin M From my first visit to enquire about the possibility of buying a new vehicle(A-Plan employee), I never felt like there needed to be a sale by Martin Menzies. He was a great sounding board for me as I was considering what to do. I have 2 teenage drivers and both in/on their way to University . I ended up purchasing a used vehicle 3 weeks later to save $ ( not from Erinwood but from a friend). After 2 weeks I realized it wasn't the car for me but knew I would lose$ trading it in...I called a few dealerships and when Martin said to bring the car over to assess it ,he and Brad Cruickshank, were able to come up with what I thought was a reasonable offer. No need to run around as I really felt like they cared. I know sales need to be made but it sure didn't feel like it. Robyn Barrett was so easy to chat with even though it was extra extra busy being the end of the month. She was great explaining all the financing and I am the VERY proud owner of an awesome 2017 Ford Escape. ( nicest one on the road!!!) Thank you Robyn , Brad and Martin for making my 50th birthday gift to myself the best ever....I would highly recommend Erinwood and these great staff to anyone who may read this. More

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Awesome New F-150 Purchase Having bought a car from Erinwood a few years ago we decided to purchase an F-150 so it was a no-brainer to visit Erinwood again. From beginning to en Having bought a car from Erinwood a few years ago we decided to purchase an F-150 so it was a no-brainer to visit Erinwood again. From beginning to end, our salesman Martin Menzies was the consummate professional; taking his time to fully explain all of our questions both in person and in my dozens of texts, all of which were promptly replied to within a few minutes! Martin constantly stayed in touch during the whole process and never once did I have to 'chase' him for an answer. Martin you're #1! One can immediately see why Erinwood Ford is one of Canada's top selling dealers; from the moment you walk in all staff are friendly and greet you with a smile regardless if they are waiting on you or not. The new car dealers are not your ordinary 'salesmen'. You are treated as a person, as if you are family. Not once did I feel pressured by any of the staff. My wife and I simply cannot say enough good things about Erinwood. In my opinion, Ford dealers west of Mississauga need to visit Erinwood and see how a real dealership treats its customers; with kindness and respect. PS: Special thanks to Brad Cruickshank who graciously and humorously took my wife for a test drive! You both went the extra mile! Thank you!! More

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2016 Explorer w/ Clayton & Brad It was a pleasure to work with Clayton on the purchase of our new Explorer. Clayton was always responsive to all inquiries and very clear with her in It was a pleasure to work with Clayton on the purchase of our new Explorer. Clayton was always responsive to all inquiries and very clear with her information, and stood by her word - something that is a little unusual in today's market - very refreshing. Buying a car can be a very tedious ordeal, however Clayton & company made this purchase a pleasurable experience. We love the Explorer and would recommend the team at Erinwood to anyone who asks! Oh and Brad was OK too. ;-) More

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Made Buying My First Car Easy I purchased my first new car from Erinwood Ford and I don't think any dealership could have made this a better and simpler experience for me. Martin a I purchased my first new car from Erinwood Ford and I don't think any dealership could have made this a better and simpler experience for me. Martin and Brad went above and beyond to make sure all of my questions were answered in a timely manner and I never felt like I was being put behind anyone else. Carol and Adam made sure I understood the finance side of things well and answered all the questions I had. More

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Lem & ErinWood Ford is the best Ford team ever!!! Lem Weekes & the EWF team are amazing. Thanks so much. We purchased the perfect F150 truck. We are thrilled. Integrity plus plus!!! Authentic, above Lem Weekes & the EWF team are amazing. Thanks so much. We purchased the perfect F150 truck. We are thrilled. Integrity plus plus!!! Authentic, above & beyond!!! More

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Lemuel Weekes -Great guy & great service! just purchased a 2016 Ford Edge, we are very pleased with erinwood and mr. Weekes he was very helpful from the minute we walked in to the day we picke just purchased a 2016 Ford Edge, we are very pleased with erinwood and mr. Weekes he was very helpful from the minute we walked in to the day we picked our truck. If you are thinking of buying a Ford we highly recommend Erinwood Ford and speak to Lem he will definitely guide you in the right direction. Went to plenty of other Ford dealerships but didn't recieve the same type of service. More

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Excellent Service! Thanks Brad and Orlando! We received excellent service from Brad and Orlando. Orlando to assist us in finding a used car in the pre-owned dept and we were amazed at the select We received excellent service from Brad and Orlando. Orlando to assist us in finding a used car in the pre-owned dept and we were amazed at the selection of cars you carry. He explained everything to us in a clear and precise manner, and we felt like we were being taken care of at all times. The service was fast, honest, and extremely professional. We never felt pressured at any time, and that shows excellent salesmanship, which is hard to find these days. We were very pleased that they were able to find us a car so quickly! We will highly recommend Brad and Orlando at Erinwood Ford to our friends and family. More

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Very satisfied, loyal new Ford owner!!! When your job requires you to have a vehicle to be your home-away-from-home, finding the "right fit" for a vehicle is paramount. Having been a long-t When your job requires you to have a vehicle to be your home-away-from-home, finding the "right fit" for a vehicle is paramount. Having been a long-time standing Ford owner, I chose another Ford product. My search brought me to Erinwood Ford. The staff there, especially Brad Cruickshank-Sales Manager and Martin Menzies-Sales & Leasing Consultant put me at total ease with my purchase. My experience was quick, efficient and relaxed. My 2017 Ford Escape had more features than anticipated for my budget, including the "winter tire package" as our GTA roads can be very challenging in the winter months. Thank you Brad, Martin, Lem, Bory, and Carol for extending your friendly, courteous, professional expertise. I truly appreciate the level of service I received at Erinwood Ford, and would highly recommend Erinwood Ford to anyone looking for a new vehicle. A satisfied, loyal, happy new Ford owner! T. Legenza More

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Horrible and still paying for it I should have walked away the warning signs were all there . One year later I'm still paying the price for dealing with these crooks . I had my car tw I should have walked away the warning signs were all there . One year later I'm still paying the price for dealing with these crooks . I had my car two weeks and called and emailed them about problems never heard back from them . One year later I'm in a position where I will have to sell my car that they sold me . Terrible experience would never recommend them More

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