Brad Cruickshank | Page 27

Amazing experience ! Amazing dealer! Amazing to talk to and did everything to ensure the sale of the car was a smooth process. His main concern is always ensuring his cust Amazing dealer! Amazing to talk to and did everything to ensure the sale of the car was a smooth process. His main concern is always ensuring his customers are happy and well taken care of! 100% would be back to see him in the future ! More

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New Explorer Platinum I was very pleased with all the employees involved in my purchase of a new 2018 Ford Explorer Platinum, no high pressure sales tactics. Thank you to a I was very pleased with all the employees involved in my purchase of a new 2018 Ford Explorer Platinum, no high pressure sales tactics. Thank you to all More

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Great place to purchase! Mr Cruickshank made this purchase happen. If not for him I would still be driving a Toyota. Extremely helpful and professional. An asset to the Erinwo Mr Cruickshank made this purchase happen. If not for him I would still be driving a Toyota. Extremely helpful and professional. An asset to the Erinwood Ford team. Joseph, my salesman, is a pleasure to work with. If you’re looking for a salesperson that’s knowledgeable about the product you can’t go wrong with him. More

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Exceeded Expectations Sami and the rest of the Erinwood Ford team did a fantastic job in helping me find the truck that fitted my needs. They provided great expertise and a Sami and the rest of the Erinwood Ford team did a fantastic job in helping me find the truck that fitted my needs. They provided great expertise and a laid back no pressure environment that made the experience enjoyable. This is my second time getting a Truck at this dealership and it likely won't be my last. More

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"Excellent commitment from Erinwood Ford" The excellent customer service experience we enjoyed while buying a Ford Fusion car corroborates the title why "Erinwood Ford is the 2017 Canadian Dea The excellent customer service experience we enjoyed while buying a Ford Fusion car corroborates the title why "Erinwood Ford is the 2017 Canadian Dealer Of The Year, beating every dealership in Canada to win the DealerRater Award" Joseph Ghafari has done an exceptional customer service right from the moment he was assigned to me by Brad Cruickshank, till the delivery of the car and his services continued even after a week to see whether we are comfortable with the new car. When faced with a minor hiccup in going through the delivery process, George Hill, General Manager stepped in and showed the strong leadership culture of Erinwood Ford and their commitment to customers. Without any hesitation, we will always recommend Erinwood Ford to all. More

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Anniversary Weekend purchase On a recent trip to Toronto for our anniversary, my wife and I bought a new truck for the best price and spec'd the way I wanted because of their larg On a recent trip to Toronto for our anniversary, my wife and I bought a new truck for the best price and spec'd the way I wanted because of their large inventory. It was also a very efficient transaction. In about 2 hours we bought, signed the paperwork, licensed and insured the vehicle - the bank was even across the street so it was very easy. We arrived at 4pm and we were out the door a little after 6pm - they even kept the dealership open a little later for us to get all the paperwork done. I know a good deal when I see one. Dave did a great job of giving us the important information about the new truck and offering advice about using the technology package. We did not lose any time at the dealership and we were able to quickly return to enjoying our vacation weekend in Toronto. Because it was near closing time for the MTO, Dave went there himself to get it licensed and Brad took the new Lariat over to the detailing centre. Dave and Brad even bought us an anniversary dinner. We went to Weslodge in the entertainment district and it was great too. Thanks guys! Russ and Vicki, Ottawa More

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Great Dealer I just purchased a Mustang GT, a dream car that I've wanted for many years. The team at Erinwood were very professional and made my experience smooth I just purchased a Mustang GT, a dream car that I've wanted for many years. The team at Erinwood were very professional and made my experience smooth and easy. I would recommend this dealer without hesitation. More

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Even with all the delays, The Team's effort made it possible I was referred to the this dealer by my colleague who had previously purchased a vehicle from here. the Sales Specialist ""Vivian"" did all her best t I was referred to the this dealer by my colleague who had previously purchased a vehicle from here. the Sales Specialist ""Vivian"" did all her best to provide the best customer service experience and helped me to place my order for my vehicle. a month or so later the Sales Specialist changed jobs and was no longer working there. when I called to check on why there was a delay in delivering the car; ""Brad Cruickshank"" the Sales Manager took the initiative himself to follow up on my vehicle, he kept me in the loop, provided me periodical updates and did not hand over my case to any sales person until my car arrived to the dealership. He then called me, showed me the car, and then handed it over to the sales person ""Chevon Jackson"" to complete the paper work. Chevon completed the paper work and had my car ready in a very short amount of time. He did his very best and stayed after working hours to deliver the car and meet my schedule. I highly recommend this dealership. More

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Well worth the visit Although fully intending on buying a different make and model car, while walking by the Erinwood Ford Lot, a salesman by the name of Habib Ahmed, spok Although fully intending on buying a different make and model car, while walking by the Erinwood Ford Lot, a salesman by the name of Habib Ahmed, spoke with us and encouraged us to come into the dealership and as he said, " just for fun, why not look around ". That for fun looking around had us buying a car from him 2 hours later. This as a result of his personal overall knowledge of the Ford products and his genuine display of interest in us being totally happy with whatever make of car we bought. Owning a number of other makes, including 2 Mercedes, I can honestly say the comfort and care we received at all times by the staff at Erinwood Ford was like nothing we have experienced before. We should also mention and thank Brad Cruickshank, for taking the time to meet us and for making sure that all of our questions and concerns were answered to our satisfaction. More

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Awesome Service! I recently had my 2015 Focus serviced at Erinwood Ford. I purchased this vehicle from another dealership that didn’t meet my expectations. My entir I recently had my 2015 Focus serviced at Erinwood Ford. I purchased this vehicle from another dealership that didn’t meet my expectations. My entire service appointment at Erinwood was outstanding. My service advisor, Joe listened to my concerns and then took the time to explain the solution and provided an estimated time of return. My vehicle was ready as promised with an efficiency that only Erinwood seems to deliver. My husband and I purchased a truck from Matt and Brad in 2016 and we are looking to purchase our 2nd vehicle from Erinwood shortly. The customer service is exceptional regardless of the department you are dealing with. More

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