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Angela Berzniuk

Overview Reviews (14) Inventory (168)

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Angela Berzniuk

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Angela Berzniuk

Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.7

14 Reviews

Overview Reviews (14) Inventory (168)

Dealership Experience

8 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English

4.7

14 Reviews

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14 Reviews of Angela Berzniuk

February 11, 2025

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Employee Rating

Did a good job on the Beetle after a bit of delay due to parts availability. Staff were always polite and helpful. parts availability. Staff were always polite and helpful. More

by KevinC

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mickaela Ward

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Feb 17, 2025 -

Grande Prairie Volkswagen responded

Hi Kevin, We appreciate your feedback and are glad to hear our team provided polite and helpful service! We understand how frustrating delays due to parts availability can be, and we truly appreciate your patience throughout the process. Our goal is always to get our customers back on the road as quickly as possible while maintaining the quality of service you expect. Thank you for trusting us with your Beetle’s service, and we look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 02, 2025

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Employee Rating

I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg had starter and ignition issues, not surprising given 125 thousand km. My vehicle wad originally scheduled for one day but ended up being slightly over two days. After chatting with service rep, it was clear that the folks working on Touareg wanted to make sure that the work was done right in a cost effective way. More

by Charles

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mickaela Ward, Jessica Gilchrist

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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

February 01, 2025

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Employee Rating

Service and staff were wonderful. They were able to help me with my flat tire quickly and efficiently. They were able to help me with my flat tire quickly and efficiently. More

by Melanie M.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paige Shelton, Bryan Loewen, Kaitlyn Rogers

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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Melanie, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that our service and staff were wonderful and that we were able to help you with your flat tire quickly and efficiently. We'll be sure to share your compliments with Paige, Bryan, Kaitlyn, and Angela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

January 28, 2025

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My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submitting to warranty and I did not list an oil change.i reached out to confirm it was completed. It took almost 2 weeks of me constantly having to follow up to be told the service foreman told them they do it on every vehicle that needs that part replaced. They would get me the something saying an oil change has been completed. I have followed up weekly and keep getting told they will get me the invoice. At this point I am convinced that no oil change has been completed, because if it had been they would have an invoice to send to warranty. I am 100% not happy with the service I have received since purchasing my first broken volkswagen. Can someone please get this sorted ASAP as I am tired of following up and the service department not doing there job. More

by krystalcook

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Recommend Dealer

Other Employees Tagged: Mickaela Ward

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January 21, 2025

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Friendly staff, knowledgeable and great shuttle driver. VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! More

by lyn.caldwell37

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hartley McCutcheon

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Jan 22, 2025 -

Grande Prairie Volkswagen responded

Hi Lyn, Thank you for the kind review! We're glad to hear that you appreciate the friendly and knowledgeable staff, our shuttle service, and the amenities we offer. We strive to go above and beyond for our customers and make their experience as pleasant as possible. We'll be sure to share your compliments with Hartley and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 19, 2025

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Employee Rating

Very pleased with the reception I got when I arrived and kept informed of progress which was fast and efficient kept informed of progress which was fast and efficient More

by gvswitzer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 21, 2025 -

Grande Prairie Volkswagen responded

Hi gvswitzer, Thank you for the kind review! We're glad to hear that you appreciate the friendly welcome and efficient service you received. We strive to keep our customers informed throughout the service process and complete the work quickly without compromising quality. We'll be sure to share your compliments with Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

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Employee Rating

The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. They are knowledgeable and quick. Thank you it was great experience. More

by Juliaoh

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mickaela Ward

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Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 13, 2025

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Employee Rating

I have had very good service from all of the departments. I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always a I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always answers my questions. More

by Kim1967

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 16, 2025 -

Grande Prairie Volkswagen responded

Hi Kim, Thank you for the kind review! We're glad to hear that you appreciate the service you've received from all our departments, including the loaner vehicle service. We understand that being without a car can be inconvenient, especially when traveling from a distance, and we strive to make the process as smooth and convenient as possible. We'll be sure to share your compliments with Angela and the rest of our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

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Employee Rating

Excellent service as always. Appreciate the care given and the washed vehicle. Thanks for everything Appreciate the care given and the washed vehicle. Thanks for everything More

by Rick

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Loewen, Mickaela Ward

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Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Rick, Thank you for the kind review! We're glad to hear that you appreciate the care and attention to detail we provide during your service visits, including the complimentary car wash. We strive to make your experience as pleasant and convenient as possible. We'll be sure to share your compliments with Bryan, Mickaela, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

Dealership Rating

Employee Rating

They are great to deal with. ..always answer any questions I may have or any issues they solve it ..always answer any questions I may have or any issues they solve it More

by hollybrodhagen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gerbrandt, Kaitlyn Rogers

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Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Holly, Thank you for the kind review! We're glad to hear that you appreciate our service and problem-solving skills. We strive to answer all your questions and resolve any issues efficiently. We'll be sure to share your compliments with Sam, Kaitlyn, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

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