59 Quebec Mazda Dealers

Not only fantastic sales experience. - maxxp

Not only fantastic sales experience. Which is often the case ! But the after service is incredible. My 7th mazda primarily because of the package and not only the product.

Fantastic service. - raczjj

Fantastic service. Knowledgeable staff. Always happy with any dealings with service or sales reps. Thank you

Wow pour votre service! - Lise

Wow pour votre service! Un merci toute spécial à Francis Deschamps qui est venue me dépanner un DIMANCHE et qui m’a eu un rdv selon mon horaire! Ensuite votre accueil est impeccable surtout votre conseiller technique Harry Tavitian qui fait un superbe travail! MERCI à toute votre équipe

Amazing service from Jad! - gabmenard

Amazing service from Jad! Service exceptionnel de Jad! Un grand merci à toi de m’avoir très bien écouté et conseillé, expliqué et donné le maximum d’informations et de service pour répondre à mes besoins! Je suis vraiment contente de ma Subaru! Je me sens en confiance! Un gros merci encore!

À qui de droit, notre expérience des ventes avec Pierre a - AG

À qui de droit, notre expérience des ventes avec Pierre a été hors-pair. Notre problème est survenu lors du passage au bureau des magouilles (financement). Le directeur au financement a tout fait pour modifier la structure de l'entente déjà signée et approuvée par le directeur des ventes et avec le vendeur. Au point de changer l'entente sans notre approbation et en utilisant toutes sortes de raisons farfelues. Il a lui-même changer l'entente avec un taux d'intérêt plus élevée pour obtenir une plus grosse ristourne de la banque de financement. Il ne voulait pas comprendre que ce choix n'en revient pas à lui mais au client. Les termes de la transaction avait déjà été négocié dans le bureau des ventes à la signature au préalables. Nous avons également refusé une deuxième fois dans son bureau les changements au taux. La négociation des termes de l'achat se négocie dans le bureau des ventes et non dans le bureau du directeur au financement, sinon le processus de négociation aurait continué et suivi son cours d'acceptation ou refus. Le fait de changer l'entente par lui-même après signature initiale et de passer les papiers à un autre individu pour nous présenter les documents finaux à signer lors de la livraison du véhicule pendant qu'il était comme par hasard cacher ailleurs dans la bâtisse indique clairement de quel genre d'individu avec qui nous faisons affaire. En ce qui me concerne, ce genre de pratique d'affaire sans scrupules est possiblement le reflet de la direction. Nous sommes très déçu de la tournure du service chez Elite-Mazda et le reflet d'autres expériences similaires chez d'autres concessionnaires automobile. Est-ce qu'il reste des concessionnaires honnêtes dans l'industrie? J'en doute. L'expérience d'achat négatif est précurseur à l'expérience à s'attendre au département de service d'entretien après ventes. Crosseur avant, crosseur après... non merci!

Excellent service, knowledgeable sales people, great - T

Excellent service, knowledgeable sales people, great after sale service. Car prices are competitive and fair. Highly recommend

Careful with the wording in your contracts. - votelessleader

Careful with the wording in your contracts. I went in thinking everything would go well. The sales lady seemed so nice. She kept specifying that anything we brought up before sale would be looked at- That they legally HAD to. So, after the test drive, we brought up a few problems we noticed, one being a large rust spot on the inside of the driver door. We were told by Audrey, that they would send it out and have it sanded and repainted. While putting notes in the contract, she showed us as she was writing: check breaks, front and back, client hears noise, check wheel barring, 'touch up porte en avant gauche. ' I thought nothing of it at the time because of our conversation. When I go to pick up the car two weeks later, I mention the rust and she states that it was sanded. She does NOT take me outside to see the car. I then see her outside the car I'm about to buy, with the driver door open for quite a while. She comes back in to pass me the keys to the car we were trading in so I ask her if everything is okay with the door. She states yes, that she was just doing touch ups. I ask AGAIN, if the rust was sanded though, and she says yes. So I continue waiting for the finance portion of the appointment. When I was finally done with the finance aspect, it was an hour and a half later, had my kid with me, and just got in and drove away as it was well passed her supper time. The next day, I go check, and all that was done was a botched paint touch up over all the rust. On top of that, she must have gotten it all over her hands, because it's on the steering wheel and the seat. I write to her and tell her that I will be in on Monday to deal with this. She messages me back Monday morning telling me that there's nothing more they can do. That the paint wasn't like that when she saw it Friday and that it had been smooth. It must have been the rain (It rained for about 5 minutes Sunday). When I returned and spoke with a manager, it will now be dealt with, however, she stated that paint pen was indeed a touch up. That she never said it would be sent in or sanded. I was also told by her, that when they checked the wheel barring, it was just a loose screw and they tightened it... I'm not a car person, so I found out later. But wheel barrings, don't have screws. So that was a nice touch from her... If I had wanted to deal with sneaky car problems, I would have went to H Gregoire. I expected more from a dealership, but shame on me. I do not recommend dealing with them...

Good inventory ! - slick Mazda

Good inventory ! found what i needed with great service from Mr Girard and fred . Met francois at the service department for my first appointment. i'm all set

Un oublie - S Marineau

Quand ton vendeur oublie de faire préparer le char pis que tu va la pour xxxxall.. c'est ordinaire... Ça lui a sorti de l esprit qui dit

Excellent service - Danysha

Les commis lors de ma visite sont gentils et super professionnels . Attitude exceptionnelle. Me conseille avec les meilleurs produits pour mon automobile. Sont très patients et sont à l’ecoute du client . Ils s’assure que leurs clients sont satisfaits des services rendus.

Sold me used car in quebec with road illegally tinted... - simone9it

Sold me used car in quebec with road illegally tinted front windows got a 172$ ticket they refused any responsibility lied saying there was no proof the car had tinted windows when they sold it to me I provided proof with pictures and time stamps of the day of the purchase still they refused to cover the ticket I got because of them and the cost to remove the tint and hid behind their lawyers stay away from this dealership they don't stand behind their product and their customer service is disgusting never again M'a vendu une voiture d'occasion au Québec avec des vitres avant teintées illégalement j'ai recu un contravetion de 172 $ par la police pour ca ils ont refusé toute responsabilité menti en disant qu'il n'y avait aucune preuve que la voiture avait des vitres teintées quand ils me l'ont vendue j'ai fourni une preuve avec des photos et des horodatages du jour de l'achat, ils ont toujours refusé de couvrir le billet que j'ai obtenu à cause d'eux et le coût pour enlever la teinte et se cachet derrière leurs avocats, restez à l'écart de ce concessionnaire, ils ne soutiennent pas leur produit et leur service client dégoûtant

Awesome service extremely professional extremely - David

Awesome service extremely professional extremely courteous. Very easy to deal with. Great people and pricing

No stars. These guys are terrible. Worst dealership ever. - disappointed buyer

Bought a used 2015 Benz from Barnabe Mazda. 1. I drove 500 km and the engine coolant light came on. A tag on the coolant reservoir said it was last checked a year earlier. 2. In addition, the brakes felt bad so I had them checked by a Benz specialist, who reported that the brake pads were completely worn with no life left. Barnabe's reply was that it would be impossible for a car with only 38,000 km to need brakes. This statement implies that they never checked the brakes. I mentioned that I had the pads for them to inspect, but they did not ask to see them. 3. I also had the engine oil checked and it was completely black. 4. The car was subject to a recall, which they said they would take care of before I picked up the car. There was no record at Benz that the vehicle had been checked. I asked for written confirmation from Barnabe that the work was done and never received a reply. 5. I was charged $300 for an administration fee. At no time during the sale was the fee mentioned. It is obvious that Barnabe Mazda sold me a vehicle that was never serviced or given a proper safety inspection. The car was not safe to drive, which endangered the life of my daughter. When I called them they naturally denied that the vehicle had not been inspected. In the one written response I received, the sales person said the car was still under the manufacturer's warranty and if I had any issues to take the car to a Benz dealer. The sales person also said that "I bought the car from them because it was a good deal". I guess this means that I shouldn't expect the car to be safe to drive as well. No one at Barnabe Mazda ever replied to my subsequent emails, they never reimbursed me for money spent to fix the brakes, and they never apologized. I contacted Mazda Canada and they said they could not do anything because I did not buy a Mazda vehicle. This is a very disappointing and disturbing response from a major car manufacturer. It begs the question, why buy a used car from a new car dealership? It seems it would be more advantageous to buy a used car from a used car dealership and have the rights offered through the UCDA. Anyway, fortunately for both myself and Barnabe, in the 12 months since I have bought the Benz, it has performed flawlessly, so I have not pursued the matter further. But I will never buy another car from any of the dealers under the Groupe Barnabe banner. And I will think twice before I buy a used vehicle from a new car dealership, if it is not the manufacturer's model.

merci, mazda laval, une belle équipe professionnelle et - patricebuzz

merci, mazda laval, une belle équipe professionnelle et éfficace , et specialement a Mr. Sergio pour sa petite touche personnelle .....Mme.Piché

Very attentive when it is time to sell and after that you... - Phil

Very attentive when it is time to sell and after that you become only a number. Two vehicles bought at this location, both being mazda 3s, the first had a lot of problems and the second was new, they never did the manufacturer's safety recall before delivering it to me. I simply chose to go to another dealership.

Dishonest.I asked about a car before going to see it if... - sami

Dishonest. I asked about a car before going to see it if it had accidents, paint jobs, if everything electrical works inside. They said no, all good, everything works. I go check the car: - both bumpers were very unprofessional attached - gear shifter had no cover for the shift lock release, it looked heavily used - paint job on back right side bumper and wing - the right tail light was missing screws and was moving - driver's door had some work and it was not properly put back, everything vibrated - the infotainment was not working properly, stuck buttons, dial not working properly - driver's window button was not working properly - sensor for dead angle was not functional -they said it will not be repaired because it's an occasion car - breaks were not working properly. And, of course, we can't negotiate on price! But they lie to you everything works fine, come and see our inventory... What a joke. I think I will avoid Mazda as a brand, it is not their first dealer trying to sell cars with accidents and conceal it. But this Chambly Mazda beats all of them.

Great service from my sales man! I love my new Mazda... - anne-ma09

Great service from my sales man! I love my new Mazda Cx-30 2021! Everyone was very nice and happy to help me and listen to me

Dishonest, time wasting, disorganized, unprofessional,... - rxc

Dishonest, time wasting, disorganized, unprofessional, dirty, unsanitary, lying, time wasting, unreliable xxxx. I would warn anyone away from trying to buy a car from here.

Found a fairly priced 2008 Mazda 3 sedan online. Visited... - singingsam

Found a fairly priced 2008 Mazda 3 sedan online. Visited the dealership, met a young salesman who was very eager to show me the car. Took me for a great test drive, really did not pressure me at all. The car drove very well, had no issues at all and was under warranty (2008 car which I did purchase in 2010) I did have a car to trade in and the salesman got it appraised. I had already gone and checked the value online via Keelys black book (which BTW the dealers do use) and was quoted below the min amount. I had a car which did need some work and honestly told them I would accept a certain amount (which was the min. amount from Kelley) and that another Mazda dealership (Mazda Fairview) had offered. They quickly realized I came prepared and did my homework and gave me my price. Finance person was very pushy and I did not appreciate his sleazy pressure sales tactics to buy the extend warranty. The car had 3 years remaining (included 1.5 bumper to bumper) and he failed to show me the value of the extended warranty. Now for the next part which is the best part, he offered me rust proofing (Krown) special price of 549$ plus tx! I whipped out my smartphone and showed him that I can go to a Krown partner and get it for 399$ tx in. I asked him if he could match it, and guess what, he did. I picked up the car a few days later and it was in great shape, it was even detailed. The only thing I remember now is that the car came with Mazda mats when I did the test drive but were missing this day. I did not want to fight it and left. They did have a salesman explain all the fatures of the car. Everyone was very polite. However buyer beware as they will try to sell you everything under the sun that you really do not need. For that point, I cannot really recommend this dealership. The only person I would deal with is that young salesguy who did not pressure me at all and was very nice, and genuinely friendly. Unlike the others.

The sales person was super friendly before the sale, and... - kracz

The sales person was super friendly before the sale, and everyone throughout the process was extremely friendly. My husband and I really felt like, even though they wouldn't negotiate on the used car we were buying, the service was worth it. BUT once the paperwork was signed and financing was approved, we discovered that the "extended warranty" that he clearly stated was still good, was in fact EXPIRED according to our Audi dealer when we took the car in for our check-up! Upon repeated calls and emails, the sales person at Mazda at first said that it was Audi's fault for misinforming them when they received the car, and he made promises to make us happy. To make it right. Then he changed his story and told me and my husband that we misunderstood them about the warranty! They then promised to give us a deal on a Mazda extended warranty for the mess-up, and they delayed an update stating that they are working on the paperwork. Then he was on vacation, then his boss was on vacation.... And when we did get an email back, it was to say he is sorry for the delay but still working on the paperwork. Repeated follow-ups and calls later always leaving messages, no one ever answered. When we finally were able to reach the Sales Director, he claimed that the sale was complete and the file "closed". The absolute worst after-sale experience ever! The most dishonest group of people. All they want is your money. Empty promises! By far the worst dealer we have experienced in our lives! Be warned.

Very Good service from sales department, Happy With my - RLASVEGAS2002

Very Good service from sales department, Happy With my new CX-5. I recommend this Dealership.