152 Ontario chrysler Dealers

Purchased a 3 yr. - Sahara

Purchased a 3 yr. old car from this dealership less than 12 months ago. Battery died and couldn't get into dealership to replace for almost 2 weeks. Had it done at my own mechanic and the dealer just says nothing they can do because I didn't go to an FCA dealership. Worst customer service I've ever experienced.

One star is simply too many. - stv.dehaan

One star is simply too many. Worst purchase experience ever. After fighting back and forth to remove the extra charges I am left paying for an undercoating that never happened. I was sold a rubberized undercoat by Roy that included removal all surface rust prior to treatment and I have photos that show it was never applied. Do not trust these guys - it's nothing but lies from them. Today my car is at Krown to be properly treated at my expense.

Very dissatisfied with the service at the dealership. - Zookeeper

Very dissatisfied with the service at the dealership. Went in early in morning, not busy, no other customers around. I had a part in my car to replace a faulty HVAC but that was not my concern, I probably could have done that myself. My main concern was car not starting on occasions and I wanted mechanic to check codes etc before any work was done. I asked service person “ could you have the mechanic talk to me first so I can explain what my problem is”. I went and sat in lounge. 15 minutes later they come and tell me my car is done. I said I wanted to talk to mechanic to tell him my problem. He had not dealt with my issue at all. The lady I had asked to do this just sat there and pretended not to pay attention, explain or apologize It wasn’t until I got in her face and said I told you, that she said a very weak and insincere “Sorry”. Went into show room to talk to the general manager, sales person said he would handle it, he listened to my story, went into service bay, but nothing was solved. Will not be back for service or new vehicles

Absolutely horrible experience here I came in to get my - James

Absolutely horrible experience here I came in to get my back brakes and callipers changed and I paid over $1000 and a day later when I was driving my front left tire flew off going down the 404 Highway. They told me it would be $2500 to repair it and it wasn’t their fault because they didn’t take the front tires off. After checking with my mechanic friend I came back to them and told them they must have taken it off because they had to have taken the tires off in order to install the calliper. Their tune changed and they offered to repair the damage they were responsible for at cost. When I got the car back they told me that there was a ball bearing issue on the front right side now that had nothing to do with the mistake they had made before. I brought it to another mechanic and they informed me that in fact it had directly to do with their responsibility and repairing it in the first place. So the shop lied to me multiple times made me go six days without a car put me in a very dangerous position going full speed and losing a wheel down the highway and made me spend additional cost to fix their mistake. If you would like service like this, please go to this dealership.

What a nightmare. - mike.r.doerr

What a nightmare. My family bought a Dodge Ram truck from this dealership. The first was a lemon with only 7,000 km—it spent over 4 months in service, and a manager even told my father he should “burn it for insurance.” They sold my family a truck that when driven off the dealership lot, it wouldn't start. They even gave it back to him saying it was fixed, only for him to go to the store and it does not start again. Eventually, they replaced the vehicle. That replacement truck is now mine, and I experienced a similar situation all over again. My truck was at the dealership for over a month. They performed trial-and-error repairs, never provided a clear solution, and billed me for repairs that didn’t fix the problem. They would call me, and every time say, "We are confident this will fix your truck." Then continued to tell me “We are getting close to fixing your truck." Only to see tech notes of the same results every time. Each repair they performed had the exact same result, the truck being in the same state as before. They admitted in writing there was no guarantee, after I had already been trusting them for a month, yet continued asking for more money for more guesses, but also told me I can come pay them and have my truck back, still broken and undriveable! When I spoke with the GM, Andrew Page, he was initially helpful. But when I followed up, he answered with an attitude, falsely accused me of lying, and completely dismissed my concerns. Once I began documenting our calls after being falsely accused of lying and disrespected, he refused to speak with me at all. They claimed I “asked” for a PCM replacement—when in fact, they told me that was the fix, after a failed first repair. They later reduced the bill after I challenged it, but kept insisting it was my idea, which it wasn’t. They continued to speak to me as if it was my fault they could not fix my truck and not dodges. I continuously was spoken to as if I was some how responsible for them wasting time on my truck and not being able to fix it. In the end, I had to pay to get my truck back in the same condition—or worse than when I brought it in. Only to have to now tow it and bring it some where else to continue the process, because I refuse to give any more money to this dealership after the GM, Andrew Page, decided to falsely accuse me of lying and talk down on me. Completely ignoring my concerns of not having a vehicle for a month, and the service managers speaking to me as if everything was my fault, not taking any blame for this ridiculous situation. I documented everything. This has been the worst customer experience I’ve ever had. I will never return, and I strongly suggest others avoid this dealership.

They have left me and my children in a dangerous car that - Josstay3

They have left me and my children in a dangerous car that is still under warranty and has not been fixed in 13 months! DO NOT BUY!!!!

can you give less than one star? - scott

can you give less than one star? Charged over $1000 for a part I can get at several places for $100 . asked if it was a mistake and it seems like it is not, its just price gouging. I will never go to Kingston Dodge for service that is not under warranty.....absolutely criminal. The service department suggests they have no ability to change prices, as that is set by the parts department....Run around much???

Tung Nguyen is our go to guy - we now call a friend and - Jolene.prentice11

Tung Nguyen is our go to guy - we now call a friend and not just out sales guy! We travel 1.5 Hours to see him whenever we decide to change vehicles! On purchase/ trade number 4 now! Always top notch. They are lucky to have him!

Unknowledgeable, poor service and do not stand by there... - Ram man

Unknowledgeable, poor service and do not stand by there there warranty. After buying a truck and purchasing the extended rust warranty my truck began to rust out the under the door from the inside due to a leaking 3rd tail light. 1 year after I purchased the truck they refused to honor their extended rust warranty and told me I would have been better off to save my money and pay for body work my self because I had to anyway

I read I lot bad reviews honestly I just bought I - John P

I read I lot bad reviews honestly I just bought I challenger and all staff was amazing Mohamed and is boss they really make work all I asked the only problem they don’t have staff speak Italian 😜 unfortunately I don’t speak very well English but they try to help out I will review next time when I need do the service and will see but I recommend to go there I’m sure they will help you to make your dream come true I hope when they read my review I will have extra discount I’m kidding

The sales team is amazing here. - Terry B

The sales team is amazing here. They helped me pick out my brand new 2024 Ram 1500 Warlock and gave me a great deal. If you are looking for good service and a good price in Hamilton, go to Taylor Chrysler Dodge! They have excellent staff and treat you like family.

Extremely pleased with all the staff I dealt with. - Merle Tribble

Extremely pleased with all the staff I dealt with. Friendly, no pressure deal that was most amazing! Special kudos to George (salesperson) and Michael (used cars) who got me my "new to me" vehicle"! It was a pleasure dealing with you all!

Bought a 22 ram 2500 here, they were great for the sale - Justin

Bought a 22 ram 2500 here, they were great for the sale but have no deciency in customer service. After having the truck for a month and putting less than 2000km on the check engine light came on. Called and was basically told not there problem and I would need to pay myself. Typical Chrysler customer service spend 70.000 on a vehicle and not have any kind of guarantee with it. Only friendly and nice until they get your money...

Purchased 2019 Bighorn last month A few small hiccups - s.r.taylor.668

Purchased 2019 Bighorn last month A few small hiccups along the way but Jason and Patrick resolved professionally and flawless Thanks Brantford Chrysler S. Taylor

I had such a great experience buying from Hunt. - S.Alexander

I had such a great experience buying from Hunt. Mike was patient and informative. There was no pressure to buy and never once did he make me feel rushed. Thanks to Mike and the whole team!

I've been waiting 3 months to find out if the paint issue - arose1

I've been waiting 3 months to find out if the paint issue on my jeep is under warranty.....still no answer! go anywhere but here!

Please read this and DO NOT bring your vehicle to this... - BB

Please read this and DO NOT bring your vehicle to this dealership for service. Extremely careless and negligent. Do not trust your vehicle or your safety with these people. If they are careless with those things what are they doing with your wallet? This review speaks of personal experience with the service department only. I recently brought my 2014 Jeep grand Cherokee eco-diesel into Woodstock Chrysler for a safety recall regarding the EGR cooler, which has been known to catch fire in some instances. These fires result in a totally engulfed vehicle and could cause serious injury or death to all passengers and totally destroy the vehicle obviously. Due to service issues under the previous ownership I was hesitant on bringing this vehicle here again even though it’s being widely advertised they are now under “new ownership.” Nonetheless, being a safety recall I brought it to my local dealership in Woodstock ASAP, which is under “new ownership” to have the safety recall completed. I had called three weeks earlier about having this recall completed and was put on a waiting list for parts. I was told it would be a couple weeks if not longer for parts. I waited about three weeks and called the dealership back because nobody reached out to me whatsoever. After service checked with parts for an ETA they were magically going to be getting the parts required in the following day and scheduled me in for the day after that. It was also coincidentally my turn next. Now looking back at this, What are the odds? Keep reading, now things get interesting... I showed up several hours early for the appointment to drop it off before work and parked in front of the service doors as per usual protocol. I went inside to let them know I was there and give them the keys. I had asked them if they could possibly bring the Jeep to the yard where I park my transport truck only around the corner from the dealership when the repair was completed. They immediately refused to do this for me. I explained I’m a transport truck driver and I would not be back until after business hours and I require the Jeep to get home from the yard. They immediately refused once again. Any dealer I’ve dealt with in the past has offered to bring the vehicle back to my home or would pick me up if needed to get my car back without me even asking. These guys weren’t even willing to drive literally around the corner. I said no problem and made other arrangements to pick the Jeep up after hours and headed off to work. I received a phone call about 15 minutes after getting on the highway at work, which was only 30 minutes after leaving the dealership. They advised me that my Jeep was ready to be picked up and did not require this recall as it had a special sticker on the fuel pump indicating it had an engine replacement. However, my engine has never been replaced. Also, this vehicle had an extended warranty on it which just expired last year, meaning if it was replaced it would have been done by a Chrysler dealer and a record of it in the FCA system. They documented this is the reason they were not doing the repair and attached a secondary sheet explaining this is why they did not do the repair. When picking the vehicle up, I questioned them once again about why the recall was not being done. They continued to tell me my Jeep did not require this recall. Yet, when I originally called to book it in they told me they were replacing all of them as it’s a large safety concern and the recall paperwork i received from FCA said the same. It’s a huge safety concern and liability they are all to be properly inspected and replaced. Being a significant safety concern and with my wife and kids being in this vehicle often I was pretty bothered by this. Especially, since I know my engine has never been replaced and something seemed off with the whole thing. The service advisor even had a hard time finding words when talking to me. She was constantly stuttering or didn’t know what to say and seemed nervous. I didn’t think much of this until later and I started putting pieces together. I read the extra paperwork they attached to the invoice saying they did an inspection and it did not require it. Directly on the paperwork they provided me it said if the check engine light is on to plug it in and check for codes and inspect those parts under recall. My check engine light was clearly on when the vehicle was dropped off and I have a photograph of this with the exact matching mileage on the Jeep as their services paperwork proving this. The Jeep was also parked in the same spot I left it approximately 30-40 minutes earlier. Directly in front of the service doors with the same vehicle parked behind it that arrived just after me. I photographed this as well. It is evident that not only did they not check the Jeep, they did not even bother to plug it in and check for codes. They likely didn’t even check under the hood for these “stickers“ that they claim indicated The engine had been replaced and it did not require recall. A simple search on my vehicle will show that the engine has never been replaced. I immediately called the dealer back after reading this paperwork and indicated they obviously did not check anything as the paperwork they gave me said if the engine light is on they need to do a thorough inspection. They did not believe me that the check engine light was on. I explained they would know different if they actually looked at my vehicle because it’s clearly on. They asked I bring it back the following week sometime so they can check the codes but said it’s still not requiring the recall part replacement regardless. At this point, I lost all faith in this dealership. I became concerned that not only are they careless and negligent, but there may be some other shady reason for playing this game and I don’t want to be left with a major safety concern. I mean did they even get the parts? Are they holding them for resale due to parts shortage to try to make more money on it? Are they still trying to get paid from Chrysler for this recall repair even though they literally did nothing? I reached out to a different dealership and made an appointment for the same recall. I explained what happened at this dealership. The other dealer advised me they have been replacing every single EGR cooler under this recall as it is a huge safety concern. They checked my vehicle history and confirmed there was never an engine replacement and also not one on record in the FCA system. I confirmed this further through Carfax that this is also true as it would have been indicated there as well. There is no record of an engine replacement and I have never replaced the engine. I have now brought this vehicle to the other dealership for a proper inspection. The other dealer advised me the recall was definitely needed and necessary and they were completing the repair immediately. They said they had no idea what Woodstock Chrysler was looking at that would indicate it did not require the recall or that it had an engine replacement because there aren’t any indicators. They know what to look for and there was nothing there. They also offered to drive the vehicle back my house for me when completed. I asked if they could bring it to the yard where I park so I have it to get home after work. They said no problem at all. This other dealer is about 30 times the distance further than Woodstock Chrysler, who wouldn’t even drive it around the corner. It is evident to me that this “new ownership” is no better and possibly even worse than the previous ownership when it comes to service. The issue I had with the previous ownership was also that they me with a safety issue after servicing my vehicle And took no accountability for it whatsoever. It was also an issue at that time that could have either destroyed my vehicle’s engine or caused a fire which could’ve been detrimental to my family. This dealer has now put me in the same situation several years later in a different vehicle under “new ownership.” However, this time it was for a safety recall that was supposed to be done no matter what. Yet, they refused to do it and definitely did not check anything properly prior to making that decision. I still don’t know the reasoning as to why they would do something this stupid she blatantly negligent, but I am definitely going to be looking into it further. I hope this dealer receives all possible ramifications in this instance. Hopefully this review will help someone else and possibly even save a life. This is now the second time this dealership has put me and my family at risk after bringing my vehicle to them. New ownership or not it’s pretty evident it’s all smoke and mirrors. DO NOT COME HERE for service!! It’s not worth the risk to your vehicle or personal/family safety.

Marta was very professional all through the process. - pusiohen

Marta was very professional all through the process. Mike was also helpful and professional as well

Had some medical Marijuana oil missing out of my car from - gschlott66

Had some medical Marijuana oil missing out of my car from this dealership, will not go back, and I've been a customer for over 10 years

I purchase master shield product warranty coverage eight - Shirleycolley9

I purchase master shield product warranty coverage eight years ago figurine they would tell me the rust that came through my paint isn’t covered but to my surprise Sarina of the DeWildt Chrysler looked after all the details when I got it back, it looked like a new car even went the extra mile and clean the inside for me thank you so very much.

Do not deal with these people. - may

Do not deal with these people. Their sale tactics are horrible and they have zero respect for customers. Very aggresive and they will wear you down until you can no longer think straight and then the boss called me dramatic when I said they are aggresively pushy. They do not answer your questions about other cars except for upping the interest on them so it looks like there are no real savings. Deeply regret dealing with them. Never again!!!

Bought my Dodge Caravan about a year ago from them. - rbarker

Bought my Dodge Caravan about a year ago from them. I was in a jam needed to have brakes checked before heading out on long trip. Service booked me in same day and resolved any issues. Also lent out a service vehicle. Was very impressed. McConnell-Barkers

Our 2023 Jeep Wrangler Willys experienced an issue that - ddavis5836

Our 2023 Jeep Wrangler Willys experienced an issue that caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off the road in La Salle. Luckily, no one was injured. We brought our Jeep to Racicot for repair since it was where we got the jeep. After 3 months of them trying to diagnose what happened they said they have no idea what caused the issue because there is no code being thrown in the system. We expressed multiple times over the last three months that we are very concerned to take the vehicle back with no repairs and at first they were very sympathetic and said they understood. However, 3 months later we were told that we needed to bring the loaner back and there was nothing else they could do to diagnose the problem we experienced. When we stated that we did not want to take the vehicle back due to the possible impending occurrence they stated there was nothing else they could do. We noted that we would be getting an attorney to ensure any future possible injury or property damage would be their responsibility they said do what you have to do. I also reached out to Chrysler Corporate “Jeep Wave” who basically just said to keep working with our dealer and that they were closing our ticket. While working with Racicot their staff always spoke professionally to us but incompetence, lack of communication, and complete disregard to stand behind the product was always evident. Those that are reading this may just assume I am a disgruntled customer, but I am only writing this review to hopefully deter someone else from dealing with an issue like this. My advice would be to not buy a Jeep / Chrysler at the moment due to quality issues but if you must go to a different dealership in the area. Please see a few specific notes below on the individuals we dealt with: Matt was our lead technician – He was a very nice guy but what I took from our conversations was that if they don’t have a computer code there is nothing that they could do. He also was sympathetic to the situation but said his hands were tied and could not do more but alluded to wanting to be able to help more. After a few conversations he directed us to who I believe was a service manager named Ava. Ava – The one time I got to talk to her she was respectful but provided zero benefit to the issue. There were multiple times she stated she would call back and would not. I would call and she would always be busy. Jamie – He was our salesman and was friendly during the purchase and sympathetic at first but once he spoke with the owner Leo about our situation seemed to become much less helpful. Leo – the owner was supposed to call us a couple of times but never did. Leo’s son – we were told that he felt bad and would not want his family driving this Jeep but if we did not want to purchase a new vehicle from them there was nothing they could do. At one point there was discussion around them finding someone to take the lease over for us but then they said they would be nervous to have someone else take on the Jeep due to the issue. However, the glaring point is they are not very concerned about my family driving and riding in this Jeep. This is just speculation but it felt as though the staff wanted to do the right thing but there is a bad culture from the Owners where money is more important that standing behind your product and a repeat customer that they are now losing. We are extremely unsatisfied with this experience and would tell anyone we talk to, to avoid the Racicot dealership at all costs. In their commercials they always say who’d you expect, now we unfortunately know too well…

We brought our truck in for service recently, the service - diguers2

We brought our truck in for service recently, the service was excellent, special care in customer service provided by their counter person Alex. Will be returning in future.

Had an excellent experience buying a Ram truck and - Marcel

Had an excellent experience buying a Ram truck and dealing with Robert Kean. Had lots of fun and felt no pressure purchasing the truck.

My car purchase was efficient, as promised, and I'm very - jane_howe

My car purchase was efficient, as promised, and I'm very happy with the results. Scott and Ben went out of their way to make the deal. Certainly helped that Ben sold me my Chevy HHR which I adore but time to replace at over 300K. What I appreciated was the straight talk, and the sincerity of engagement. Not easy in this day and age because the pace if fast. But since this is the 2nd largest purchase for most anyone, I appreciated they took their time to ensure I was comfortable.

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

Buyer beware**| have leased vehicles for years from this - mezeitoun

Buyer beware**| have leased vehicles for years from this dealership- until my last lease I will never lease from them again. Last year I returned my vehicle and they put me in another lease I was under my kms). Two weeks later I get an invoice from the leasing company stating I owe $3000 for overage in my kms. I immediately called the dealership and spoke with my salesperson- they ask the manager. He said that when Ileased the previous vehicle they had it set to go to the States, so odometer was changed over to read mileage and never changed back when I took the vehicle. So l have been under the assumption that the odometer was reading kms- something they kept from me. I was furious. I left a message for the manager and her response to me was if I feel I am getting close to my mileage they can get me into another vehicle. The overage in mileage was not their problem. Now I am on the hook for paying for this mileage that I was never aware of. All I can advise anyone is steer clear of this dealership and their fraudulent ways of doing business

Friendly staff,excellent service. - Amaljl29

Friendly staff,excellent service..very well attended to details and always ready to help.great customer care