73 Ontario Hyundai Dealers

Just a shout out to Kathie Foster in particular (yes, the - peters

Just a shout out to Kathie Foster in particular (yes, the cat lady) who exemplifies what excellent service and commitment to the customer experience should look like. We had some problems with Hyundai Canada and Kathie came on board and championed our situation. I am not a very approachable person and don't like to have my personal space invaded. It's just who I am. Kathie got/gave a hug today. If the enormity of this is lost on you, then I can only try to understand.

I went to Cooksville Hyundai to get an AC inspection done - saumyakinger

I went to Cooksville Hyundai to get an AC inspection done as it was blowing Hot air in 30 degrees outside. Post a 10 min inspection, service guy came back and said the refrigerant was contaminated and our machine can’t pull the gas out. They claimed I had the wrong refrigerant installed and asked me to take it to another agency where I got my service done from 5 months ago as they claimed they could have done something to refrigerant. I called Kingcross Hyundai and they said nothing was touched related to AC in a oil change service of course. I tried to push cooksville to give me a solution or tell me what the actual issue is as the service was done 5 months ago and AC stopped working 2 days ago. They just basically told me to give them $170 bucks for a worthless inspection and go away in simple words.  I found time to drive 1.5 hour in 30 degrees from mississauga to Kingcross Scarborough location after a week and pay another $170 inspection fee to them due to cooksville's incapability.  Within 10 mins, they found a bird behind the bumper that had the whole AC condenser sheet damaged that caused refrigerant freon gas to leak. They told me the fix was to replace condenser sheet and recharge the gas for $1100 total. I was happy paying the inspection fee to them as they actually found the issue.  I went back to Cooksville hyundai to speak to their Service Manager Phil Scolieri which I thought would be a help considering his position which I am not sure how an incapable person got posted on. I asked him why their rookie mechanic did not tell me the actual issue being the whole condenser sheet being damaged and a literal dead bird sitting in the car and his reply was "Mechanic must have missed it" . I told him the job their team was paid for, was not done properly and the information provided "Refrigerant contaminated" was worthless as I still had to pay another location for the same job they were supposed to do. Phil's reply was "Charge is for the time Mechanic puts into the vehicle, He still worked on it". Even though I was told to take the car to another agency and the time technician put was worthless, I asked him the $170 is hourly however the max time your mechanic put was 10 mins. Phil's response "No, it was more time actually as we do a car wash as well".  I am filing this case with the consumer board as this had me suffer in peak heat for 3 weeks in addition to costing me worthless inspection fees and mental distress of trying to make a guy called Phil understand his job.

It is extremely bad experience for me. - Fazal Hameed

It is extremely bad experience for me. Two weeks back, because of little bit knocking sound of the engine that I heard for the first time from my car, after that i immediately dropped my car in the running condition at kingston Hyundai delearship. After two weeks I came to know that the claim for the repair regaining engine is denied. But extremely the worse part and shocking news for me that the engine of the car had completely seized, It is out of my mind that what kind of diagnostic test were carried out that it heavely demanded the car engine and consequently the engine get seized ?.

I had a very expensive visit for something I considered - Paul G

I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation.

I am sharing my experience with Bank Street Hyundai to - Marshall

I am sharing my experience with Bank Street Hyundai to help inform others about their lack of honesty in the service department and the lack of integrity with honouring contracts at this dealership. In 2019, I purchased a used 2018 Hyundai Elantra GT from this dealership, along with an extended warranty that included a contract for unlimited lifetime oil changes. As of April 2025, the dealership has refused to honour this agreement. When I went in for service, they first attempted to mislead me into signing a new oil change contract, one clearly designed to be more profitable for them. They falsely claimed that all maintenance must be done at their dealership in order to qualify for oil changes—a condition that is not stated in the original signed agreement. They then told me the only way to receive an oil change was to agree to this new contract on the spot, which I declined. I followed up with the General Manager, Mr. Eli Nassrallah, regarding this breach of contract. He confirmed they would no longer provide the oil changes, arguing that because I perform some of my own maintenance (such as seasonal tire changes and brake replacements), they cannot verify proper upkeep and are therefore not obligated to honour the agreement. However, the contract does not state that service must be done exclusively by certified technicians. This is a clear example of a business refusing to stand behind their own legally binding agreement. Despite my efforts to resolve the issue professionally, I was met with no offer of compensation and no willingness to honour the terms I originally paid for. My advice to potential customers: be cautious when entering into any contract with this dealership. Based on my experience, they may not uphold the agreements they make and will prioritize profit over customer trust and fairness.

Worked with Syvain and he found und me the vehicle I was - chris

Worked with Syvain and he found und me the vehicle I was looking for, great service and no hard sell. Thanks

I recommend Omar from service, and Ata from sales. - Mik

I recommend Omar from service, and Ata from sales. Those guys along with Raj have tested me very well, and I will recommend to my friends.

Do not buy from this company. - brown.brittanydawn

Do not buy from this company. My brand new Kona has broken down and left me stranded 3 times within the first 2 months of having it. The customer service is horrendous, they will not take accountability or do the bare minimum. They struggle to even provide a rental car. This is by far the worst experience I have ever had. I cannot believe this company allows an unsafe car on the road. Disgusting.

Absolutely the Worst Experience – Do NOT Trust Pathway - muelleramy82

Absolutely the Worst Experience – Do NOT Trust Pathway Hyundai I purchased a used vehicle from Pathway Hyundai for $15,000 after being explicitly told the car was in excellent condition with no issues whatsoever. I took their word after doing a test drive and a basic look-over, but shortly after purchasing the car, serious problems began to surface—issues that were not visible during a test drive and should have been disclosed upfront. The car was not properly aligned, two of the speakers didn’t work, one was completely blown, the windshield was poorly installed, and worst of all the car is not properly aligned—a serious safety concern. None of these problems were mentioned at the time of sale. I emailed several managers at Pathway Hyundai and was met with complete silence. No reply. Not even a courtesy acknowledgement. When I finally called and got through to a manager, I was met with rudeness and blatant disrespect. The manager literally laughed at me and said, “It’s a used car, what do you expect?” When I explained that I expect to be informed of major issues with a vehicle before dropping $15,000, he didn’t apologize or offer a proper solution—instead, he brushed me off and offered nothing but a so-called “deal” on fixing the issues they lied about or failed to disclose in the first place. This has been, without question, the worst car-buying experience I have ever had. The lack of honesty, integrity, and basic customer service at Pathway Hyundai is absolutely unacceptable. If you're considering buying a vehicle from this dealership—DON’T. They will take your money and leave you with a mess, and they won’t care one bit once the deal is done. Avoid Pathway Hyundai at all costs.

Visited Thornhill Hyundai for my second oil change and - Ptekno

Visited Thornhill Hyundai for my second oil change and both time after the oil change I have oil leaks which has destroyed my drive way with oil stains. At the service department there is poster which says factory trained Hyundai technicians and Hyundai genuine parts designed and engineered specifically for your Hyundai . Now I am wondering how true is it when they can’t even do a oil change properly I don’t know weather it is the genuine part or trained technicians at fault.

When I visited this dealership I was within days of - Dotto7

When I visited this dealership I was within days of losing my husband of almost 51 years and in a highly emotional state. John Kekilli and the team there gave me quick service and thorough instruction on how to operate my vehicle and told me to call or come in any time if I had questions. I appreciated the kindness shown me, my daughter and son in law that day.

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

Took the money for diagnostics and wont tell me what - JK

Took the money for diagnostics and wont tell me what really the issue is. Just kept telling me to replace engine. Took my car hope and showed local mechanic and he fixed the issue for 350$. This location is fraud and liers. They intentionally broke valve cover gasket since Iasked for my car back.

What a terrible experience? - trinitygirl39

What a terrible experience?! My daughter purchased her 2021 Elantra here and it has had nothing but issues. She drove it off the lot and immediately had issues and it had to be returned for repair, we later found out that service did not really service it or do anything to certify the vehicle. Engine part issues, tires that were in the trunk were bald and not matching as she drove out with winters on. The car was in such bad condition on pick up that it had to spend an extended period of time there for the repairs. This is horrendous for an actual Hyundai Dealership where you expect the quality to be more superior than the "mom and pop shop" dealerships, but not in Bolton. We plan on reporting this higher up to Hyundai. This is dangerous and feels like a scam under the Hyundai brand. If you see a deal, you are getting what you pay for. You are better off driving along Highway 7 and finding a small dealership than buying from here.

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

the manager josh offered me $4500 for my used subaru but - browniegirl1

the manager josh offered me $4500 for my used subaru but then came back and said he had changed his mind and dropped it to $4000. he told me to come back on monday to turn in the car and pick up the chegue,i showed up on monday at 3pm , he said to me oh i didn't know you were coming in today. after waiting for 1/2 hr and he came to me and said oh we can't print the cheque today , i knew he was lying so he told me to come back on tuesday. i told him i couldn't come back on tuesday so i wanted my cheque today. he threw my car key on the table and said well i'll give you your car back. then he refused to give me my ownership back. he told me he didn't have it....he refused to give it to me. how the xxxx does this happen , josh's behavior was shameful and imature. this man clearly does not know how to treat women , is this a chronic problem at hyundai i think it is

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

My daughter sent her car in with her father with explicit - paulraso

My daughter sent her car in with her father with explicit instructions to only do oil change. Instead the service manager convinced her father to purchase over $700 worth of service implying her life would be at risk without it; what kind of father would turn that down? Was not required service only suggested. Tried contacting Nav on instagram but I guess he is too busy being the superman to care about the crappy business practices of his management team. Selling the car and leaving the brand altogether.

The worst car dealership on the planet. - RYAN

The worst car dealership on the planet. I bought a xxxxx. Tucson from Collingwood Hyundie and they pretend you don't exist and have terrible service. Don't waste your time buying from this dealer. To the owner I bought a new used vehicle for less than 10 percent of a Tuscon and it has lasted. Your garbage Tuscons don't last! Worst owner ever is Phil Walker! Better off buying a bicycle than any junky hyundie!

I had a horrible experience at this location last I was - Shan

I had a horrible experience at this location last I was here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave out for a 2017 vehicle, I got it covered under warranty. Shortly after this happened I then had issues with my cadlytic converter (seems a little bit too aligned). The service representative and management told me this was not covered under warranty and I had to pay $3000 out of pocket for this, because I already got my engine covered. After switching locations, I was told the cadlytic converter is ALSO covered under warranty. When I was told this wasn't covered under warranty at Oakville location by management and the service department, I wanted my dad to speak with him and management said he would talk to my dad. My dad attempted to call him several times and he did not answer my dad-intentionally. Do not go to this location. Unprofessional service, misinformation to customers, and poor quality of service will find you here. Do yourself a favour and go to another location. Every time I went here there was a new problem with my vehicle- so dishonest.

Meeting Dina was great! - RM

Meeting Dina was great! She was very knowledgeable but her friendly yet professional way of engaging made me feel comfortable.

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. - mikemandy

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. it arrived as promised Oct. 2024. We were advised along the way of build & delivery date by Karan. Hamilton Hyundai dealership has a professional approach to customers wants & needs. Overall it was a very good experience.

Full of lie when you buy a vehicle from them saying oil... - Raj

Full of lie when you buy a vehicle from them saying oil change for free and tire change life time and warranty info full of lie overall customer experience bad and said rust proof but car is full of rust

Nikit Patel is a great sales person. - Zosia

Nikit Patel is a great sales person. He was very courteous and spoke to me instead of my husband. I was purchasing the vehicle and most sales people always talk to the man. He was very informative. The deal was made quickly. It was a Hyundai Venue. I love the car. Thanks for all your help.

Friendly staff, Darren in the shop looked after my car & - patty_sinclair

Friendly staff, Darren in the shop looked after my car & he was courteous. After checking my car out found nothing wrong.

I can’t say enough about how wonderful my experience was - john & adriana

I can’t say enough about how wonderful my experience was with Cliff Clemens at Brantford Hyundai. From the moment I stepped into the dealership, everyone was friendly and welcoming, and Cliff really stood out with his easy-going sales style. He’s not only knowledgeable and professional, but he also has a great sense of humor that kept me smiling from start to finish. I never felt any pressure—just genuine help finding the right vehicle for my needs and budget. It’s clear that customer satisfaction is a top priority here; they truly make you feel taken care of. If you’re looking for a stress-free, enjoyable car-buying experience, ask for Cliff at Brantford Hyundai—you won’t be disappointed! From John & Adriana

We would like to express our sincere appreciation for the - jmdaoust

We would like to express our sincere appreciation for the individual assistance in the purchase of our new Palisade. While Ottawa dealerships are more serious and rushed, It has been our experience that Harmony Hyundai, while often busy, is much more friendly and customer-focused. It has been a pleasure dealing with them and has left us with a very positive impression of this dealership. Even when we ran into an issue, they were quick to advise us of the situation and work to quickly find a solution. We are happy that we decided to work with Harmony Hyundai rather than just work with dealers in Ottawa or Orleans. We look forward to a similar good relationship with their service department. They have made this large purchase a truly positive experience.

The receptionist (Diane) was very helpful and very - Marilou Reiko

The receptionist (Diane) was very helpful and very friendly to me. Which I am very surprised when I got inside and started to tell her my situation. And she listened to me which I appreciated it so much. I wasn't sure, if they will entertain me or take me seriously. When I know that they take me seriously that is when I decided to buy your car. Tre Parke was also very helpful and very patient with me. I asked so many questions but he did it very well. The finance lady (Shestin) did the same too.

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

I liked the initial process, but quickly my experience - Brentparent1234

I liked the initial process, but quickly my experience changed. I did buy a car from them but I never will again. Shop around people and don't believe when they say, "we charge MSRP only and nothing more"