73 Ontario Hyundai Dealers

Poor Communication and Follow-Through I booked my - Joey

Poor Communication and Follow-Through I booked my service appointment back in September to buy new tires and rims in November. I drove across the city, only to be told the tires and rims weren’t in stock nor ordered. Things happen, but no one followed up afterward or contacted me to make it right. Really disappointing level of communication for a dealership. Took business to another place.

Before visiting Pathway Hyundai in Ottawa on March 7th, I - 123

Before visiting Pathway Hyundai in Ottawa on March 7th, I spent several hours negotiating via text for a used 2025 Elantra. Immediately upon arrival, I was told another customer was interested in buying the vehicle. Since this was my first time driving this model, I insisted on a test drive before making any decisions. Before my test drive, I offered to have my driver’s license verified or copied, but the sales representative declined. While I hold a valid license, I am concerned that allowing a test drive without verifying a license does not follow standard safety and insurance procedures, and could pose a liability risk. I then drove the vehicle through a mix of highways, arterial roads, and residential streets in rainy conditions to properly evaluate the vehicle’s performance. I also throughly inspected the exterior and undercarriage, as well as testing the vehicle’s tech features. During the drive, I received a text from the sale’s rep saying “car just sold”. From the time I received the text until I returned the car and left, the sales rep did not show or offer any other vehicles. After investing over two hours of travel time, I walked out feeling disrespected and dismissed. After I left, the sales rep texted about the length of my test drive, which I interpreted as annoyance. While selling to the first signing customer is legal, the subsequent behavior of the dealership, in my opinion, was unprofessional. Despite the sales rep claiming 15 years of experience, in my opinion, the handling of this interaction fell far short of the integrity, tact, and judgment one would expect. If you value transparency, internal dealership communication, and respect, I strongly caution against doing business with this dealership.

The service at the parts desk is beyond atrocious. - Mike

The service at the parts desk is beyond atrocious. Was sold a defective rad cap on days prior and had documentation from mechanic showing it was defective. The part was 16 dollars to me and probably 5 for them. Over their 5 dollars they lost a service and parts customer and potential tucson buyer. They went from doing the return. To needing a 20 percent restock fee. To waiving the fee (if I had documentation of defectiveness). To showing documentation which was in car, to all of a sudden saying no returns..... wow. Said his manager said no. So I asked for manager. All of a sudden he was in a meeting within a minute. Said he called him in his meeting. So let me get this straight..... you were well aware of restock protocols and then proof to waive but called him up for no reason to be told not to return. Lol..... just goes to show this places morals and promises to stand by products. Anything for a dollar i guess. Its the principal of this situation which really gets me! I had many words for them at the time. Left speechless and baffled now......

First interaction was great, sales person was really - Richard

First interaction was great, sales person was really responsive and gave out great information and service. Fast track after the contract was signed. Calls and texts weren't being responded to, car was delivered with missing equipment and running after them for over 2 months now. Spoke to GM and he doesn't care about his customers. Yes I love the car and the product ( this is my 4th Hyundai) but you won't see me buying another car from them, giving them any referrals or giving them money for service in my lifetime. I recommend giving your business to someone else.

All smiles and promises until they screw you over. - kcotto68

All smiles and promises until they screw you over. Sales associate Travis Dezan needs to spend more time actually listening to his client and possibly I would have the car i went to that dealership for. Their rates are crappy for good reason.

Brought my car in for a $160 diagnostic after my mechanic - sha

Brought my car in for a $160 diagnostic after my mechanic documented low oil pressure (not low oil) and confirmed the warning light had been triggered. I was told it would take 2 hours — it took 7, with no updates despite multiple calls from me. I was told there was “no problem” and to just change the oil. The oil light started flickering again on my drive home. Extremely disappointing service, poor communication, and no resolution. I would not recommend this dealership.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

Buyer beware. - chantalriske

Buyer beware. My experience with Stratford Hyundai felt sneaky and dishonest from start to finish. I did not feel treated fairly as a customer and would strongly recommend choosing another dealership. This is a warning to others.

Avoid. - Disgruntled

Avoid. Happy with my ionic5 but the service from the first point of sale to any follow-up has been terrible. Third time going back to have a simple part replaced that was faulty at purchase and covered under warranty and still not resolved. I will be taking my service needs elsewhere and recommend you do the same! Communication is terrible and not thorough. Car left dirtier than when I left it etc etc

I recently had my vehicle serviced at Downtown Hyundai - Anonymous

I recently had my vehicle serviced at Downtown Hyundai Toronto, and unfortunately, the experience was disappointing. Communication from the service advisor was not clear or professional. There was very little explanation provided about the work being recommended. Each time I visit, additional issues are pointed out and presented as necessary repairs. While these may be genuine concerns, the explanations lack transparency, which makes it difficult to feel confident in the recommendations. Additionally, I was told the vehicle had been washed as part of the complimentary service. However, when I went to pick up the car, it was not washed, and I had to retrieve it myself from the parking area. There was no assistance bringing the vehicle to the front. When this was pointed out, there was no apology or acknowledgment of the inconvenience. I also had to wait an additional 10–15 minutes without clear communication. Overall, the lack of communication, transparency, and customer service was not what I expected. I hope management looks into improving customer experience and accountability.

Trusting this service department is difficult. - slugfest777

Trusting this service department is difficult. Due to conversations with service staff confidence is not high as a long term client. Your business is not valued and you’re not treated with a Customer centric approach. I’m still in shock with recent $804 bill for Oil, Transmission, Brake and Coolant fluids , all performed in one hour with Labour component at $403. Is this normal? Maybe ,I really don’t know. Is there new fluid in the systems, I have to “TRUST” I’m dealing with Customer Focused Dealership. I’m not feeling that Trust .

Courteous knowledgeable friendly staff. - Bacarlow

Courteous knowledgeable friendly staff. I would absolutely recommend them. All our questions were answered and we felt quite comfortable purchasing our new vehicle there. Thanks for your help.

I have been buying my cars for many years and am very - Ubauer01

I have been buying my cars for many years and am very happy with my Kona! I received a call back on Kona’s horn and they took well care of me!

Shane Hiemstra. - minerpaul

Shane Hiemstra. Everytime i go there Shane is so good with me...He is the greatest..i go there as he is the best. Thanks Shade from Paul Miner

By far the worst dealership someone could ever deal with - j.maone

By far the worst dealership someone could ever deal with if buying a vehicle They are untruthful , inconsistent and their staff lacks knowledge when communicated about the products they are selling . Save your time DO NOT go to this dealership they have poor everything including management

My son was in the market for his first car. - aquababy69

My son was in the market for his first car. We went to all dealerships in Sudbury and Sudbury Hyundai staff were by far the most friendly, informative and friendly of all of them. Nancy and Sean answered all our questions and more. They made this a great first time car shopping experience for my son. THANK YOU!!! I highly recommend dealing with them.

The absolute worst service I have ever experienced. - John

The absolute worst service I have ever experienced. Totally non-responsive. Would not change a simple battery that was under warranty. Had my new Sante Fe towed there 3 times with a dead battery and would not change the battery. Guess what on the 4th time I towed it to Mountain Hyundai and they confirmed the battery was defective and this time it cost me $600. Hamilton Hyundai dragged their feet and simply waited until the warranty was finished. Hamilton Hyundai kept my car for a week and said just pick it up we don't know what's wrong with it. Just a simple battery swap would have kept me a loyal customer. Shame on them! Honda next time!

I had a very wonderful experience because they were very - ban26pal

I had a very wonderful experience because they were very kind and helpful to us.

Full of lie when you buy a vehicle from them saying oil... - Raj

Full of lie when you buy a vehicle from them saying oil change for free and tire change life time and warranty info full of lie overall customer experience bad and said rust proof but car is full of rust

Service department very rude. - bluesgirl90

Service department very rude. Had some warranty issues done in London and now this year it happened again leaking oil . Collingwood told me I had to take it back to London. Phoned Barrie and they booked it right away.

I was misled to purchase what I was told was a 2 year - Kate

I was misled to purchase what I was told was a 2 year extended warranty in July 2024 expiring July 2026. Instead the 2 year warranty expires at 120 000 km and I purchased the vehicle with 94 000 km 10 months ago. I drive 30 000 km per year for work. So, it wouldn't make sense for me to purchase a two yr extended warranty for expiring at 120 000 km @ $1745.00. In addition they put tires on the car on pick up day that were 2018"s. These tires are expired. I have had to purchase two new sets of tires since buying this car. This isn't not right. Make it right Hyundai!

Dealership lied regarding claim free benefit. - Misled

Dealership lied regarding claim free benefit. Waited 5 years to claim to be told never was eligible due to there being a limit per repair.

I would not cross the doorway of this dealership ever - oredeposits

I would not cross the doorway of this dealership ever again. If you do beware

Huge shout out to Kevin Fair my sales rep and to the - Lisa

Huge shout out to Kevin Fair my sales rep and to the finance department!! 3rd vehicle I have purchased from here and can't say enough good things!! So patient, willing take the time to discuss anything and everything and ensure your satisfaction!! Such a great team! Thank you again. LOVING my Santa Cruz!!!🥰🤩💜

Very poor follow up. - ValleyGirl

Very poor follow up. If you are buying a used car outright they cannot make money as they would if paying in monthly payments. Had to call dealership multiple times to speak to sales rep, then call again for outcome of autobody repair after awaiting call back for 2 weeks. Feel like once they have your money, they do not know who you are, and make very little effort to help. Follow up needs to be 75% of a salesperson job. Maybe training is needed in this area.

The receptionist (Diane) was very helpful and very - Marilou Reiko

The receptionist (Diane) was very helpful and very friendly to me. Which I am very surprised when I got inside and started to tell her my situation. And she listened to me which I appreciated it so much. I wasn't sure, if they will entertain me or take me seriously. When I know that they take me seriously that is when I decided to buy your car. Tre Parke was also very helpful and very patient with me. I asked so many questions but he did it very well. The finance lady (Shestin) did the same too.

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

Just a shout out to Kathie Foster in particular (yes, the - peters

Just a shout out to Kathie Foster in particular (yes, the cat lady) who exemplifies what excellent service and commitment to the customer experience should look like. We had some problems with Hyundai Canada and Kathie came on board and championed our situation. I am not a very approachable person and don't like to have my personal space invaded. It's just who I am. Kathie got/gave a hug today. If the enormity of this is lost on you, then I can only try to understand.

I enjoyed a friendly welcome into the Hyundai fold, - Andrea from Canada

I enjoyed a friendly welcome into the Hyundai fold, especially staff offers to tutor me in the workings of my first hybrid vehicle, and invitations to call whenever I had questions about anything. They were always readily available with helpful answers about this quiet, smooth riding car with its surprisingly luxurious features. They have reason to be proud of the Hyundai brand, and it shows.

Very good experience. - Camper

Very good experience. Dave answered all our questions and if he did not have the information he found someone who could answer our questions. Service department also very ready to help .