73 Ontario Hyundai Dealers

I am sharing my experience with Bank Street Hyundai to - Marshall

I am sharing my experience with Bank Street Hyundai to help inform others about their lack of honesty in the service department and the lack of integrity with honouring contracts at this dealership. In 2019, I purchased a used 2018 Hyundai Elantra GT from this dealership, along with an extended warranty that included a contract for unlimited lifetime oil changes. As of April 2025, the dealership has refused to honour this agreement. When I went in for service, they first attempted to mislead me into signing a new oil change contract, one clearly designed to be more profitable for them. They falsely claimed that all maintenance must be done at their dealership in order to qualify for oil changes—a condition that is not stated in the original signed agreement. They then told me the only way to receive an oil change was to agree to this new contract on the spot, which I declined. I followed up with the General Manager, Mr. Eli Nassrallah, regarding this breach of contract. He confirmed they would no longer provide the oil changes, arguing that because I perform some of my own maintenance (such as seasonal tire changes and brake replacements), they cannot verify proper upkeep and are therefore not obligated to honour the agreement. However, the contract does not state that service must be done exclusively by certified technicians. This is a clear example of a business refusing to stand behind their own legally binding agreement. Despite my efforts to resolve the issue professionally, I was met with no offer of compensation and no willingness to honour the terms I originally paid for. My advice to potential customers: be cautious when entering into any contract with this dealership. Based on my experience, they may not uphold the agreements they make and will prioritize profit over customer trust and fairness.

We had a situation where the 2. - dcdragos_3

We had a situation where the 2.4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the motor inspection and submission to Hyundai Canada and keeping us informed all along the process, to looking what else can be replaced/swapped at minimal cost to us, to make this 220k+ car tip top shape again, they were top notch ! They did a serpentine belt replacement at no labor cost (needed to be swapped from old motor to new motor anyway) and suggested steering rack & pinion change to avoid safety problems + AC lines replacements as they were leaking. Not the cheapest (4400CAD $ & charge for rack & pinion and serpentine and AC lines change + 400$ motor inspection), nut top notch service. Kudos to Nicola, the service manager for being in our corner for the submission with Hyundai Canada. And, above all, a 6 out of 5 rating for Cora, our Service Advisor, for outstanding customer support! Folks like Cora, going the extra mile, making you feel you're in your neighborhood garage, make the difference! Kudos to you!

First visited Pathway 6 months before purchasing a - Ric

First visited Pathway 6 months before purchasing a vehicle. Ahead of vehicle coming in that met our needs we were contacted to let us know and provided us with photos. Once we made the purchase and later noticed a few issues we contacted the Sales Manager, Kevin, who helped us with the items. We would have no problem recommending the staff we dealt with. We plan to use Pathway for our service and hope for continued satisfaction. We would definitely recommend Kevin to anyone. He listened to our needs as buyers. Thank you for your service.

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

Worst Hyundai dealership is have ever dealt with! - ahlcr78

Worst Hyundai dealership is have ever dealt with! Had my Elantra towed to the dealer to get an evaluation done, due to an engine failure. Service manager claimed to Hyundai Canada car had no oil which caused the engine to destroy itself. The service manager also claimed he contacted me several times on the issue and also, claimed he had called me to remove my vehicle from the lot. However, the service manager never called me directly and, instead, had other personnel call me. This car always had oil changes done religiously. The initial call I received regarding the engine issue, I was told the level was down a litre, not empty! Even though I had yet to have Hyundai Canada make a decision, i was told to remove my vehicle, due to the lot have re-paving done and if I did not remove it, it would be towed. Again, not a call from the service manager, but, form one of the personnel working at the dealership,

Last year in June, we had our 2023 Palisade Caligraphy - Richard Dixon

Last year in June, we had our 2023 Palisade Caligraphy serviced at 16,000kms. They told us it needed a brake service, despite only being a year old with such low KMs (around 10,000m). We had an oil change in January as per the service schedule. Today, after six months and constant phone calls from the dealership, we booked it in for another oil change, again, we get a call that it needs a brake service at a cost of $500. The car has 17,061, so has only done 1000 since the last brake service. Which also cost $500. I told them that this service was done last June and they told me it wasn’t.. When I pick my car up this afternoon (without a brake service) I am taking the paperwork from the last Brake Service and demanding to see the service manager. You need to be able to trust your service centre, am I do not trust Dilawri on Hint Club at all.

I recently purchased my second Hyundai vehicle, and this - SIMAR

I recently purchased my second Hyundai vehicle, and this time it was from Ontario Hyundai. The entire process went smoothly, with only a minor hiccup related to the CRA delivery. What truly stood out, however, was the outstanding support I received from Joanna in the Service Department. Joanna demonstrated genuine empathy, humility, and exceptional coordination of care. She went above and beyond to ensure I was fully supported during the service experience. Her communication was clear, her follow-up was consistent, and she made me feel valued every step of the way. It's rare to come across someone so dedicated to customer service, and thanks to her, I felt truly looked after. I also want to recognize Sales Manager Tariq and Financial Advisor Ghous for their excellent support. Thank you, Ontario Hyundai and Joanna, for making this experience a positive one!

Poor service ,no follow up cars on repairs car sat for - Barb

Poor service ,no follow up cars on repairs car sat for two weeks with no one looking at it .

the manager josh offered me $4500 for my used subaru but - browniegirl1

the manager josh offered me $4500 for my used subaru but then came back and said he had changed his mind and dropped it to $4000. he told me to come back on monday to turn in the car and pick up the chegue,i showed up on monday at 3pm , he said to me oh i didn't know you were coming in today. after waiting for 1/2 hr and he came to me and said oh we can't print the cheque today , i knew he was lying so he told me to come back on tuesday. i told him i couldn't come back on tuesday so i wanted my cheque today. he threw my car key on the table and said well i'll give you your car back. then he refused to give me my ownership back. he told me he didn't have it....he refused to give it to me. how the xxxx does this happen , josh's behavior was shameful and imature. this man clearly does not know how to treat women , is this a chronic problem at hyundai i think it is

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

My husband brought in his car July 18th to have the air - Mt0926

My husband brought in his car July 18th to have the air conditioner fixed. They ended up telling him the compressor needed to be replaced as it was not working and causing the engine to overheat. He brought it back the following Tuesday (July 22) and they contacted him soon after to say the work was completed. He realized after it had been there that his parking permit for our building was missing- contacted them and was told no one there touched it. Aside from my husband they were the only ones in the car which means it went missing while in to be fixed, but fine, we paid our building to replace it and moved on from that. Then this past Friday (July 25), he parks his car and it starts making a noise and he realizes there is refrigerant fluid leaking from his car. He calls the service department back and was told he could bring it in today at 3:30pm. We took it back and it was looked at briefly only for him to be told he would need to bring it back today (Tuesday). We have an infant and we are currently in a heatwave so that seemed unacceptable to me, especially when it was something that should have been fixed properly already. I went in to explain this and felt very dismissed. I will admit I was very upset about the situation but it was handled very poorly by the department. We were told there were no techs to check AC until today and even then if a part needed to be ordered, they don’t get them delivered until Wednesday so we could’ve been almost a week before this was even fixed. We were offered a rental car at $40 per day- meaning we’d need to pay $200+ potentially when it was their mistake in the first place. We took his vehicle elsewhere the same day and it was checked for leaks which were not found but the tech did see his refrigerant was only half full- meaning it was not properly serviced to begin with. That was filled and checked properly and he has now been driving it since then with the AC on with no issues. Needless to say, we will not be returning. Very disappointed in the lack of customer service.

Limped my wife’s pallisade in with all sensor lights on - MrD

Limped my wife’s pallisade in with all sensor lights on dash. Immediately service manager says oh it may need engine ?xxx took 2 1 week to find out it was faulty throttle body sensor and another week to get it into shop. Wife picked up car. Dent on passenger door and grease smudged on her ivory white interior. I emailed them. ! CRICKETS so I have had the pleasure of telling a few people that admire our car. Steer clear of collingwood Hyundai and will continue to do so

Courteous knowledgeable friendly staff. - Bacarlow

Courteous knowledgeable friendly staff. I would absolutely recommend them. All our questions were answered and we felt quite comfortable purchasing our new vehicle there. Thanks for your help.

On April 21 I went to Cooksville Hyundai for a routine - Henry P

On April 21 I went to Cooksville Hyundai for a routine service and winter tire swap. During the service, one of their staff damaged my Santa Fe by taking a turn badly and scraping it off the wall. The dealership promised to fix it but said they needed time to arrange for a loaner car. Long story short, It is June 6 and they have done nothing. The keep saying they have not been able to arrange for a loaner car. A car dealershipo can't find a car for me to use for something that was their fault????? Numerous emails, text messages and phone calls are not responeded to. It is like they do not exist. I have been there multiple times and get the same story that they can't find a car. Contacted Head Office and they are no better. They said they would contact the dealership to resolve the issue and get back to me in 3-4 days. Over a week later and not a word and they also do not respond when I try and get hold of them. Like my car but the customer service is a disgrace.

My service experience was superb because of Service - gailmarleneschwartz

My service experience was superb because of Service Director Jayce Sheehan. My AC hadn't been working on my new Venue, and after a few unsuccessful diagnoses, Jayce took my concerns seriously because of an upcoming trip in very hot weather. He phoned me three days in a row to keep me updated and made sure I knew that even if the part didn't arrive, he would provide an alternative vehicle for my trip. In an era that true customer service is rare, Jayce is a model that will serve as a differentiator for Surgenor Hyundai's service department. Bravo!

My son was in the market for his first car. - aquababy69

My son was in the market for his first car. We went to all dealerships in Sudbury and Sudbury Hyundai staff were by far the most friendly, informative and friendly of all of them. Nancy and Sean answered all our questions and more. They made this a great first time car shopping experience for my son. THANK YOU!!! I highly recommend dealing with them.

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. - mikemandy

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. it arrived as promised Oct. 2024. We were advised along the way of build & delivery date by Karan. Hamilton Hyundai dealership has a professional approach to customers wants & needs. Overall it was a very good experience.

2025 Kona Sport is a great SUV, but the Woodstock Hyundai - rice

2025 Kona Sport is a great SUV, but the Woodstock Hyundai Management team decided to add a few unwanted and unasked for options to the car PRIOR to making the deal. 3M Stone guard at $600, Electronic Corrosion Module at $2500, (get one on Amazon for $200), and Mud flaps for $225. They will also pressure you into extended warranties and something called total loss protection insurance for a mere $3000. Buyer Beware !!! Read the fine print on the purchase agreement, if given the chance. Better yet, bring your lawyer and mechanic along..............

What a terrible experience? - trinitygirl39

What a terrible experience?! My daughter purchased her 2021 Elantra here and it has had nothing but issues. She drove it off the lot and immediately had issues and it had to be returned for repair, we later found out that service did not really service it or do anything to certify the vehicle. Engine part issues, tires that were in the trunk were bald and not matching as she drove out with winters on. The car was in such bad condition on pick up that it had to spend an extended period of time there for the repairs. This is horrendous for an actual Hyundai Dealership where you expect the quality to be more superior than the "mom and pop shop" dealerships, but not in Bolton. We plan on reporting this higher up to Hyundai. This is dangerous and feels like a scam under the Hyundai brand. If you see a deal, you are getting what you pay for. You are better off driving along Highway 7 and finding a small dealership than buying from here.

Full of lie when you buy a vehicle from them saying oil... - Raj

Full of lie when you buy a vehicle from them saying oil change for free and tire change life time and warranty info full of lie overall customer experience bad and said rust proof but car is full of rust

Dealership lied regarding claim free benefit. - Misled

Dealership lied regarding claim free benefit. Waited 5 years to claim to be told never was eligible due to there being a limit per repair.

I wish there was a way to give zero stars. - terryf1960

I wish there was a way to give zero stars. Brantford Hyundai is a shady dealership. Worst experience I ever had. Will never buy anything from this dealership.

I would not cross the doorway of this dealership ever - oredeposits

I would not cross the doorway of this dealership ever again. If you do beware

Trust and honesty are important when buying a car from - redlichmark

Trust and honesty are important when buying a car from any dealership. Unfortunately, after working with this dealership for over a week to buy a vehicle, I simply can't trust them and they have not been honest with their online listings. I dealt with Derek in Sales and the Sales Manager, Don. I can say with certainty that potential buyers can not trust the accuracy of the listings provided online. After trying to buy a 2024 Santa Fee which had only 6000km listed online, when it came time to purchase, the mileage was suddenly over 19,000km. The dealership offered me a $500 discount (for a 13,000km difference!?!) and the sales manager admitted that there are multiple errors on their website because they recently started working with a new company to sort out their online listings. How can potential buyers trust any information the dealership provides online? I spent over a week dealing with them and had multiple emails, texts and phone calls back and forth only to have all that time wasted. I can't say with certainty that there is a "bait and switch" happening here, but it certainly feels that way to me. Potential buyers, please do yourself a favour and look elsewhere. I'm so disappointed and frankly, angry.

The receptionist (Diane) was very helpful and very - Marilou Reiko

The receptionist (Diane) was very helpful and very friendly to me. Which I am very surprised when I got inside and started to tell her my situation. And she listened to me which I appreciated it so much. I wasn't sure, if they will entertain me or take me seriously. When I know that they take me seriously that is when I decided to buy your car. Tre Parke was also very helpful and very patient with me. I asked so many questions but he did it very well. The finance lady (Shestin) did the same too.

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

Just a shout out to Kathie Foster in particular (yes, the - peters

Just a shout out to Kathie Foster in particular (yes, the cat lady) who exemplifies what excellent service and commitment to the customer experience should look like. We had some problems with Hyundai Canada and Kathie came on board and championed our situation. I am not a very approachable person and don't like to have my personal space invaded. It's just who I am. Kathie got/gave a hug today. If the enormity of this is lost on you, then I can only try to understand.

Oil change was more expensive than other dealerships. - Motom

Oil change was more expensive than other dealerships. Charged labour AND oil AND filter separately. Then they said they were competitive! Lol

Very good experience. - Camper

Very good experience. Dave answered all our questions and if he did not have the information he found someone who could answer our questions. Service department also very ready to help .