18 British Columbia Kia Dealers

One of the better service departments I've dealt with and - mrgodkin

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting.

Just bought our new Kia Sportage at Applewood Langley - rmrose

Just bought our new Kia Sportage at Applewood Langley very happy, staff were great friendly atmosphere Thanks to Zohra Boyan Lakshey and Sherri.We would definitely recommend them if you’re purchasing a vehicle

had vehicle serviced here and they did a great job. - shane

had vehicle serviced here and they did a great job. it was in and out quickly

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY - Kimberly McKay

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Forte in January 2024, I was told I needed to purchase the VIP package(P.S. say no to this if you do end up buying a car here. It is not mandatory but they will fight tooth and nall for you to buy it)which included free car washes, rubber mats, wind visor, shuttle service to and from YVR, 2 week free parking on their lot etc.. My husband brought the car in for a wash, he was told by a service department staff that they don't accept drop ins and next time he needs to book in advance. He calls in to book his next car wash for the same morning, no issues. He called in to book another car wash for the morning but was told they only do car washes between 1pm-6pm so he wasn't able to book anything for the morning. By this time, he is frustrated by all these policies he was never told about at the time of purchase. He's being told by numerous different people, numerous different things on when, how and who to book these car washes. He tried explaining this politely to the main reception. There was an argument and frustrated he hung up. Later that evening, the sales manager calls my husband to tell him he is banned from Kia South and hangs up. I call to speak with him about this and he offers a refund on the package. He then tried to take it back and said I was welcome to bring the car in but my husband wasn't. I said no that's not how this works. My husband drives the car, I have my wn Kia(which we purchased from there and get all our servicing done since 2018. Which BTW we will no longer be doing at this location) I told him I want my money back. He then emails me and says he will go over my file with accounting on the following Monday. I hadn't heard back from him. I waited another week and still no word. I call but he was never available and my emails were ignored. The following week I got a call from the sales manager saying he spoke to someone from Olympic Auto and they will not be issuing a refund. He also said he spoke to an attorney on behalf of Olympic Auto(Um what? Ok.) I asked who he spoke to and if l could speak to them and explain my side. He would not tell me and I haven't spoken to him since. I emailed Olympic Auto. Enter, the regional manager. He's very polite and apologetic at first. He said he personally travelled to Vancouver to deal with this for me. He said he will have a check ready for me to pick up the next day. Basically copy and paste everything I went through with the sales manager and put it here because he is still buying time and keeps giving me excuses "By Monday, by Monday, by Monday". Last I heard, he said he had to put in a request to finance to get the check approved. Now the check is to be issued on the 10th and mailed out but stll nothing. I suggest anyone reading this, not give them any of your time. They don't value their customers. We've been very loyal to them and given them thousands of dollars but they will never see another dime from us. Oh, I almost forgot to mention, the general sales manager was extremely unprofessional to his staff. He was heard yelling at the finance woman who signed our paperwork with us. Super embarrassing and I feel terible for her. I definitely feel I've given them many opportunities. I probably wouldn't have even written this review if they were just honest with their intentions from the beginning. If Kia South or Olympic Auto Group ever decides to make this right by giving me what they already promised numnerous times, I will happily delete this review but until then, here it will stay.

I recently had a highly disappointing experience at - Priyanka

I recently had a highly disappointing experience at [Dealership Name]. Despite being quoted an estimated service cost of $764, my final bill came to $1,063. I was charged for additional items like “shop supplies” ($50), unnecessary tire replacement ($134) when tire rotation was already included in service. Furthermore, the bill indicated an exterior wash, which was never performed. This lack of transparency and communication has caused me to lose trust in the service quality here. I purchased my Kia in 2022 and expected better service and professionalism, but recent experiences have made me reconsider returning to this dealership. For anyone considering service here, I would advise confirming every detail and ensuring clarity on charges beforehand. Unfortunately, my experience has not lived up to the standards expected from a reputable dealership.

I originally submitted a request for a quote on a Sorento - Stephen

I originally submitted a request for a quote on a Sorento while I was in India for vacation. I was pleasantly surprised when Lyndon sent me an email the next day! I explained to him that I wouldn't be back until August and he proactively sent me video walkthroughs of 7 seaters I was interested in. I also mentioned I found a Mazda CX9 on Kia's site and he said he would have it ready for when I arrived back to Canada. A couple days after arriving to Canada I went down to meet Lyndon to test drive the vehicles. I explained to him that we are expectating another child and the features we needed to keep the kids from driving us crazy on road trips to Victoria. Lyndon went through every detail and even came down to our house to go through the safety features to my wife as well. One of the highlights is when we got pulled over by the RCMP! 🤣 After deciding on the Mazda CX9 I met up with JR from the finance team who was quick, efficient, and friendly. He was able to get the loan approved and me out the door with the car same day! Pros: 🌟 Top notch and friendly service from sales people 🌟 Amazing communication throughout all staff, I never had to explain the situation more than once 🌟 One stop shop, trade in, finance, and insurance! 🌟 Prize wall!! Cons: 🤔 I couldn't think of anything Overall I believe Lyndon provides the BEST service, the BEST pricing and selection for vehicles, and the FRIENDLIEST team around. I'd highly recommend stopping by Kia to purchase your next vehicle and make sure you ask for LYNDON!

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

I highly recommend Kia Richmond if you are in the market - edrick

I highly recommend Kia Richmond if you are in the market of car. It was a very good and easy purchase experience dealing with this dealership, no pressure at all... I am very happy with my recently purchased SUV.,,,Great Car and Great Deal.......Especial thanks to your team NAV (sales Manager,) Nelson/Jack (salesguy), and most specially Dione (finance) for helping us. Great job guys, keep it up!

I wish I could give 0 stars. - charlie.corbin

I wish I could give 0 stars. I had a young kid as my salesman and it was okay for the test drive. I absolutely loved the car it was my dream car. However, I wanted to think about it and he tried to pressure me into doing a credit check and purchasing immediately. He also sent me unprofessional text messages when I said I didn’t want to get stuck in high car payments. He texted “the math isn’t mathing” and lost my sale immediately. You don’t talk to a customer like that no matter their age and I was at least twice his age. I went to another dealership just down the road and got a great SUV in the price range I was happy with no pressure and very professional service.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Just took delivery of '25 Kia Seltos . - Dale

Just took delivery of '25 Kia Seltos . Worst experience of dealership purchase in 63 yrs.. Great until after purchase agreement signed & deposit taken. Goes South quickly thereafter. Deception, unfulfilled extras, excuses, & terrible service. Partial explanation of vehicle features. Salesman too busy ???? Have ordered my own floor mats & will do same with seat covers & have them installed elsewhere.. Have informed Sejah & asked him to pass it on to Asst. Mgr.(Russi or Rezzi ??) Kia Cda. has been made aware of this "ORDEAL" via customer survey. Their response, if any, will be interesting !!

Poor service. - Reid Wylde

Poor service. The windows on my 2021 Niro EV operate erratically - going up or down, seemingly at random, no matter which way you push the button. Or just not working at all. After waiting over a month for a part, they failed to fix the problem and now, due to a lack of staff, I have to wait two more weeks for them to attempt to diagnose the problem again. They don't seem to see it as a safety hazard despite the fact that someone could get a hand caught in the window when it goes the wrong direction. Also very disappointed by the cheap electronics after only 3 years because, while waiting for the window control part, a new problem developed. The passenger seat belt warning dings continuously whether someone sits in the seat or not. Underwhelmed.

I was interested in a Kia Niro Plug-In Hybrid I saw - Nihat Ince

I was interested in a Kia Niro Plug-In Hybrid I saw advertised by Kia Downtown, so I reached out to them to get a price. I was shocked when the seller quoted me over $7,000 above the manufacturer's suggested retail price (MSRP)! I even double-checked to ensure I heard him correctly, but he confirmed the inflated price, saying it's "difficult to get an MSRP deal" because these cars are in high demand. This feels incredibly unfair. It's one thing to try and get a good deal, but it's another to completely exploit buyers by taking advantage of a popular car model. What makes this even worse is that it undermines the whole point of government incentives for electric vehicles. Those incentives are designed to make these cars more affordable and encourage people to choose a more environmentally friendly option. By jacking up the prices like this, Kia Downtown is pocketing those incentives and making it harder for people to make a greener choice.

I would. - Upset

I would.rate this dealership as a zero if it would let me, they screwed me in 2010, and i gave them another chance. Promises they recinded,cars they promised they couldnt get. And then said it was me that was the problem. The customer is always right. Plus they want to charge you 10 percent on top to ,they say to keep the lights on as they are a small.dealership. Better options to buy a kia product.