18 British Columbia Kia Dealers

Michelle Harper and Cindy Driver were pleasant and - lionsfan

Michelle Harper and Cindy Driver were pleasant and helpful while KIA was replacing my engine.

Kamloops KIA has an amazing team that make you feel - Daniel Colin

Kamloops KIA has an amazing team that make you feel comfortable and give the best service in town!! I would recommend Kamloops KIA to all my family and friends. You will not be disappointed.

I'm on my second Niro from Chris at Applewood, too bad - westcoastpoolqueen

I'm on my second Niro from Chris at Applewood, too bad he's left. Brought in my 2019 for the fuse recall, after the service mgr. advised a 7am appt. to be first in line. I should of slept in. I arrived at 6:50, checked in and asked them to also please check why the seat goes forward but not backwards. At 8:40am I got my car back and an explanation that in that time period they were unable to diagnose the seat problem. If they can't diagnose in 90 minutes why the button isn't working, I'm afraid I'm out. I will never be back for service at Applewood Kia again. Kaley was just useless, and not interested in helping.

I had my car serviced at your center on Friday. - nishant.gautam

I had my car serviced at your center on Friday. Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or rubbing noise. As this issue started immediately after the service, I am concerned it may be related to an adjustment made during maintenance.

Salesperson didn't seem interested in selling the car. - Sj

Salesperson didn't seem interested in selling the car. They almost seemed to expect me to already be sold on the vehicle and to just hand over my money.

Warranty work, service , communication by Adam - GE Icelander

Warranty work, service , communication by Adam Christopoulous is 5 star. Recent work done in July 2025. I was very satisfied with what could have been an expensive repair but was covered by warranty. Sales people very well trained and helpful. Glad I visited Kelowna KIA to buy a lightly used Seltos. No issues at all with my experience there. I met the manager and had a good conversation and assurances from him that turned out exactly as described . GE Icelander

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY - Kimberly McKay

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Forte in January 2024, I was told I needed to purchase the VIP package(P.S. say no to this if you do end up buying a car here. It is not mandatory but they will fight tooth and nall for you to buy it)which included free car washes, rubber mats, wind visor, shuttle service to and from YVR, 2 week free parking on their lot etc.. My husband brought the car in for a wash, he was told by a service department staff that they don't accept drop ins and next time he needs to book in advance. He calls in to book his next car wash for the same morning, no issues. He called in to book another car wash for the morning but was told they only do car washes between 1pm-6pm so he wasn't able to book anything for the morning. By this time, he is frustrated by all these policies he was never told about at the time of purchase. He's being told by numerous different people, numerous different things on when, how and who to book these car washes. He tried explaining this politely to the main reception. There was an argument and frustrated he hung up. Later that evening, the sales manager calls my husband to tell him he is banned from Kia South and hangs up. I call to speak with him about this and he offers a refund on the package. He then tried to take it back and said I was welcome to bring the car in but my husband wasn't. I said no that's not how this works. My husband drives the car, I have my wn Kia(which we purchased from there and get all our servicing done since 2018. Which BTW we will no longer be doing at this location) I told him I want my money back. He then emails me and says he will go over my file with accounting on the following Monday. I hadn't heard back from him. I waited another week and still no word. I call but he was never available and my emails were ignored. The following week I got a call from the sales manager saying he spoke to someone from Olympic Auto and they will not be issuing a refund. He also said he spoke to an attorney on behalf of Olympic Auto(Um what? Ok.) I asked who he spoke to and if l could speak to them and explain my side. He would not tell me and I haven't spoken to him since. I emailed Olympic Auto. Enter, the regional manager. He's very polite and apologetic at first. He said he personally travelled to Vancouver to deal with this for me. He said he will have a check ready for me to pick up the next day. Basically copy and paste everything I went through with the sales manager and put it here because he is still buying time and keeps giving me excuses "By Monday, by Monday, by Monday". Last I heard, he said he had to put in a request to finance to get the check approved. Now the check is to be issued on the 10th and mailed out but stll nothing. I suggest anyone reading this, not give them any of your time. They don't value their customers. We've been very loyal to them and given them thousands of dollars but they will never see another dime from us. Oh, I almost forgot to mention, the general sales manager was extremely unprofessional to his staff. He was heard yelling at the finance woman who signed our paperwork with us. Super embarrassing and I feel terible for her. I definitely feel I've given them many opportunities. I probably wouldn't have even written this review if they were just honest with their intentions from the beginning. If Kia South or Olympic Auto Group ever decides to make this right by giving me what they already promised numnerous times, I will happily delete this review but until then, here it will stay.

First off, I know that the manager, Val, will comment on - jakesamdad

First off, I know that the manager, Val, will comment on this note, as that is his style. If you are reading this, please do not be swayed by his words, as this entire story is 100% true, accurate and without prejudice. I went to Go Kia one morning as my wife wanted a Kia Soul and I recently found out that they were no longer being made and Go Kia Richmond had one that was priced properly, in good shape and we had a trade in for it. I got there as it opened and Val, the manager, spent 30 minutes with me and we came to a deal. He was very nice, to the point and it was a pleasurable transaction. This will be the only positive in this writing. I asked if I could hold it, with a $1,000 deposit, until my wife could test drive it later. He said no, as he did not want it to be unavailable for others. Ce la vie. I went home, told my wife that I think I found what she was looking for and she suggested she test drive it (she has always done so, and always bought the car afterwards). I called, this being 90 minutes, to let Val know we were on our way, but I was informed he was not there and that a person would help us. We arrived at 1120. We left at 345. What happened was such a horrible time at the dealership over a car we wanted, with an agreed upon price and them knowing we were coming. The issues are long so I will use point form: MJ – horrible salesperson; first addressed me three times by my last name only. I corrected him three times. My first name is Bill, so that should not be hard. MJ then kept only talking to me when I informed him more that once that this car will be owned and driven by my wife, so I am only there to facilitate the money part. I asked MJ for amount of draft, which is all they would take, and it took him 15 minutes to confirm what Val had already told me. Then we were told that we had to wait for the finance guy, which would be 90 minutes. No offer of us leaving or food or anything. Detention. During this 90 minutes MJ was joking with others, walking around, and generally treating us as if we were invisible. Finance guy, William, quite nice, was only there to sell us the extras we told MJ we did not take. Then William takes us to insurance, who was lovely. Back to William, who just hands us a key. Then, we are told by insurance that we could not cancel old car insurance until either William or Kate told us the car transfer of ownership was done; they would call us. So, I ask is Kate in Finance. "Yes, she is." So, Kate could have saved us 90 minutes? No answer… It is now five days later. The call to cancel insurance was promised in 24-48 hours later. The old car is up for sale on their website, so they have transferred it to them already. Still no call. So, let me sum this up. MJ is horrible. I am in sales. I am fortunate to be quite successful, and MJ is everything wrong with sales and why people hate buying cars. He wasted 2-3 hours of our time that we will never get back. When I met with Val, I asked, since we have a deal, this should be easy. Yes, just show up and bring the draft. It was not easy. MJ is bad. He could have referred us to Kate. He did not. Kate or William could have called. They did not. Maybe the worst service at any place, not just a car dealership, I have seen in decades. Val, please do not reply. Your hired and employ these people and they are just bad.

I wish I could give 0 stars. - charlie.corbin

I wish I could give 0 stars. I had a young kid as my salesman and it was okay for the test drive. I absolutely loved the car it was my dream car. However, I wanted to think about it and he tried to pressure me into doing a credit check and purchasing immediately. He also sent me unprofessional text messages when I said I didn’t want to get stuck in high car payments. He texted “the math isn’t mathing” and lost my sale immediately. You don’t talk to a customer like that no matter their age and I was at least twice his age. I went to another dealership just down the road and got a great SUV in the price range I was happy with no pressure and very professional service.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

Very good customer service. - Christene

Very good customer service. I really enjoyed dealing with Dana. He’s really good with customer service and Nico in the service department.

Poor service. - Reid Wylde

Poor service. The windows on my 2021 Niro EV operate erratically - going up or down, seemingly at random, no matter which way you push the button. Or just not working at all. After waiting over a month for a part, they failed to fix the problem and now, due to a lack of staff, I have to wait two more weeks for them to attempt to diagnose the problem again. They don't seem to see it as a safety hazard despite the fact that someone could get a hand caught in the window when it goes the wrong direction. Also very disappointed by the cheap electronics after only 3 years because, while waiting for the window control part, a new problem developed. The passenger seat belt warning dings continuously whether someone sits in the seat or not. Underwhelmed.

Ryan at Downtown Kia was honest, professional, and - peteroh

Ryan at Downtown Kia was honest, professional, and provided excellent service. Highly recommend him if you’re looking for a smooth and trustworthy car-buying experience.

I would. - Upset

I would.rate this dealership as a zero if it would let me, they screwed me in 2010, and i gave them another chance. Promises they recinded,cars they promised they couldnt get. And then said it was me that was the problem. The customer is always right. Plus they want to charge you 10 percent on top to ,they say to keep the lights on as they are a small.dealership. Better options to buy a kia product.