Harris Kia

We left without our paperwork which is also on me excited for my new car.. but been asking over and over again for paperwork and getting the run around!! I live out of town! seriously how hard is it to send for my new car.. but been asking over and over again for paperwork and getting the run around!! I live out of town! seriously how hard is it to send alllllll the paperwork 🙄 they just don’t care after the sale!!!!! More

They come off good but once u read fine lines. Id never worked with them knowing how how bad customer service is. I spoke to a uppet management in office. I wanted a 2nd car but ill go elsewhere. Id never worked with them knowing how how bad customer service is. I spoke to a uppet management in office. I wanted a 2nd car but ill go elsewhere. Vsa is in contact emails have begun to show paperwork and evidence More

Some things were good, some aspects of service were good, but I would not go back to this location at this time but I would not go back to this location at this time More

Great buying experience! Bryan, Ben and Barb were very helpful, friendly and engaged during the whole process. Bryan made sure I understood all the features of my new veh Bryan, Ben and Barb were very helpful, friendly and engaged during the whole process. Bryan made sure I understood all the features of my new vehicle and I felt very confident driving it off the lot for the stormy drive back to Duncan. More

Another amazing experience at Harris Kia with Elliot. Our Soul was getting a little tired on the road and I gave Elliot a call. Within a few days he had helped me to find the best car for our needs - I w Our Soul was getting a little tired on the road and I gave Elliot a call. Within a few days he had helped me to find the best car for our needs - I wanted a reliable lasting car that was ready for our adventures and great on mileage for daily life. I am now the proud owner of a 2026 Kia Seltos! Everything was handled over the phone by the team at Harris Kia - I live in the Fraser Valley and will ALWAYS make the trip to the island for the level of service received from Elliot. It is nerve wracking dealing with all things cars as a single mom - from finance to function. Elliot once again made the whole experience feel safe and easy. More

Michelle Harper and Cindy Driver were pleasant and helpful while KIA was replacing my engine. helpful while KIA was replacing my engine. More

We found Jesse and Josh to be really personable and practically helpful. They took the time to tell us more about the vehicle and we enjoyed the opportunity to have a test drive. practically helpful. They took the time to tell us more about the vehicle and we enjoyed the opportunity to have a test drive. More

I had an oil change scheduled at Harris Kia in Nanaimo. Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found this claim highly questionable. They provided a photo of one tire showing weather damage (despite my request for photos of all four), but I never received the rest. I intended to replace the tires at another location, but I was told I would have to sign a waiver stating that, if I declined, it could affect my insurance coverage in the event of an accident. I asked to retain at least one of the original tires, but this was refused—I was not allowed to keep any of them. Later, I discovered that the tires were still under warranty, but Harris Kia kept the warranty tires and required me to purchase new ones. Unfortunately, the new tires were defective. They had internal wire separation, and it felt as though they were attempting to take advantage of me—particularly as a young woman—by selling me faulty, possibly old tires. Since then, I have been dealing with persistent shaking issues, which began immediately after the new tires were installed. I have had to have them balanced every 1–2 months for the past nine months with no resolution. Eventually, I took the vehicle to another Kia dealership. Their manager immediately noticed the issue by feeling the tires and confirmed it when the vehicle was put on a hoist—every tire had split wires. These tires had less than 10,000 km on them. Since the tires were purchased through Harris Kia, and the warranty is held there, I returned to them. On the drive there, the shaking was so severe I feared a tire might detach, causing a serious accident. Yet, their mechanic reported only a "slight wobble" and took no further action. This issue has been ongoing for nine months, and the same balancing procedures were repeated without success. I was charged another $180 for a diagnosis, despite specifically requesting the same hoist inspection the other Kia performed. Their top mechanic failed to identify the problem, and within 10 minutes of leaving, the shaking resumed. More

Just bought a vehicle from Harris Kia, Brian was a great sales rep. Got us through the process at a price we could work with. All of the staff , Chris ,elroy and others were great to work with. I’ll be back sales rep. Got us through the process at a price we could work with. All of the staff , Chris ,elroy and others were great to work with. I’ll be back there first next time we are looking for another vehicle. More

Thank you for the great service! An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such ki An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such kind staff! More