21 Alberta Toyota Dealers

Val is the best! - Vghadiri

Val is the best! She is very knowledgeable and smart! She is also very helpful.

Staff are great, they’re always friendly, helpful and - ND

Staff are great, they’re always friendly, helpful and knowledgeable. This is my preferred dealership

Last November saw the worst experience I had during my - JY341

Last November saw the worst experience I had during my interactions with this dealer in the past 15 years. I took my sienna to this dealer for a diagnosis on the thumping noise coming from the wheels while driving. The receptionist said with confidence a regular 11-pt checkup should identify the problem for me. That investigation led to a whopping 15k+ repair list. When I asked whether the items on the list would address the noise issue, the answer was "they might". I took it to a local auto shop asking for a comparative quote. The mechanic was surprised to learn that I thought any or all of the repairs on that list could fix the noise issue. He stopped short of making any accusations but strongly suggested that I take the car back to the dealership for a proper diagnosis. Needing a third opinion, I paid a private mechanic to diagnose the problems that the dealership identified -- all of the issues mentioned on the list appear to be old ones, i.e., very unlikely to be related to the noise that I only started noticing in recent days, also said the noise problem is likely a faulty xxxx and a simple test drive or shake-and-turn (2 min worth of effort on the hoist) by an entry level mechanic would've locate the problematic part. Armed with this knowledge, I went back to the dealer and asked politely for a reinvestigation because I never did get a definite answer for the diagnosis that I paid for in the first place. I was told that I need to pay again. What !? Luckily the second receptionist took a more considerate approach and arranged for a visual inspection with the manager for a date that is more than 2 weeks later. By that appointment, it had been more than 6 weeks since I brought the car to the dealer to diagnose the noise problem for the first time; the noise had got so prominent that the manager only sat in my car for half a min before telling me to drive back to the dealership and the diagnosis was exactly what the private mechanic told me and yes it only took a simple road test! No apology, no gesture of good will (I was driving on a faulty part that could've resulted in some really bad situations!). I was simply given a list of exorbitantly priced repairs and dismissed. Well, I did not linger, drove my car at the slowest pace to the CT near my house and got it fixed for a fraction of the dealer price. You know what? I don't care what other may say about CT, because even their mechanic seem to be more knowledgeable and caring than some of the people in this dealership. This dealership won't get any more business from me for sure. YMMV but on my book it is crossed out. TBH, if it is possible to give no star or rotten egg ratings, I would not have given even the 1 star here.

I would like to express my sincere appreciation for the - erwin

I would like to express my sincere appreciation for the exceptional customer service provided by Devon Power during our car service on January 7, 2025, at Heninger Toyota. Despite the cold weather, Devon maintained a positive attitude, a friendly smile, and was incredibly patient while sharing his extensive knowledge. His dedication and professionalism truly made the experience outstanding. Thank you, Devon, for going above and beyond to ensure we felt valued and well taken care of!

Great team work between the sales team and financing. - Angela B

Great team work between the sales team and financing. They took the time to understand what I was looking for and kept me informed. The team was approachable, friendly and professional. I would recommend this dealership for your next vehicle purchase. Worth the drive.

Love my new Sienna! - Julia123

Love my new Sienna! Have bought several vehicles here and will continue to do so. Looking to purchase? Go see Cindy at Medicine Hat Toyota!

Excellent presentation and excellent service assistance - Arnie Fajardo

Excellent presentation and excellent service assistance in all areas needed , especially in things need to install and need to know.

I purchased a Toyota Tundra at Cochrane Toyota this past - Matt

I purchased a Toyota Tundra at Cochrane Toyota this past summer and had an amazing experience. Where this has all come off the rails for me is at the time I purchased a topper through Cochrane Toyota. They use a 3rd party supplied for this. I was supposed to have the topper in 4 to 6 weeks. That was the last weekend of July and still no topper. No one seems to want to help. Not Toyota who uses this company or the 3rd party supplier. If you want a topper might be a good idea to shop on your own.

I wanted to say that working with Lukasz through the - Cory Bell

I wanted to say that working with Lukasz through the purchase my Highlander was truly a compassionate and understanding experience. They went above and beyond to resolve my concerns. I have now decided to service my vehicle at this location and keep working with their team.

Excellent service by Zain. - Blherder

Excellent service by Zain. Accommodating, friendly and great listener. We felt he really attended to our needs and wants for a new vehicle .

Florence and Zach were over the top helpful, they went - L

Florence and Zach were over the top helpful, they went out of their way to make us feel completely at ease and comfortable. 5 stars for each or them.

Do not bring your vehicle here for service. - dwayne brenneis

Do not bring your vehicle here for service. They dragged out appointment for over 4 hours., changed parts that when asked asst service manager what he could find wrong with it he said nothing. had to ask 3 times to see those same used parts.charged 4 times the price for part that could have easily be bought at parts source. Asked for service manager to call back and got runaround. went in for oil change and came out with over $1000 bill. Would not have paid the bill but i was getting chest pains and didnt want another heart attack. BEWARE

I just brought home my 2015 Toyota Tacoma. - Alex Taylor

I just brought home my 2015 Toyota Tacoma. I saw it online last night, sent the dealership a text and Amy responded to it this morning at 8am before she was even at work!! From going to the dealership at 9:20 to signing the papers on my new truck at 2:15, the whole process was so quick and painless. I am SO happy with my 'new' truck!!! And I am so happy with the service that Amy in sales and Corey in finance did!! They got me the truck I wanted at a payment plan I could afford, and they made it so easy! I can't thank them enough for the friendly, professional, and personable service I received today!

My wife and I recently purchased a 2025 Rav4 with the - jrlee1990

My wife and I recently purchased a 2025 Rav4 with the help of Chris Ye, he was helpful and knowledgable, we would highly recommend him.

First come secound served, seems to be service motto. - Djgobiwan

First come secound served, seems to be service motto. 2nd time this happened to me. I'm waiting and someone drives in after me and gets served first.

I have no words for the lack of integrity at Lethbridge - deborah.w

I have no words for the lack of integrity at Lethbridge Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) for a price quote to get it fixed.There was also a recall on the sliding door at this time, so we also made an appointment for that. LT quoted us $1500 for getting the door fixed, which we were not willing to pay. They said they had done the recall, but it did not fix the issue. Fast Forward to May 2024. We decided to get the sliding door fixed; at this time the other one had also stopped working. We took our van to Big Al's as we figured they would be more reasonable priced. After assessing it, they called and said that the door problem was covered under an extended warranty that Toyota had put out and that we should take the vehicle to Toyota to get it fixed for free. We took it there and were told the warranty had expired Feb 2023. I went home and then recalled that we had had our van in to get the sliding door fixed in Feb 2023 and had not been told about the extended warranty. I did a little digging and discovered we had had our van in 4 days before the warranty expired. I emailed with a service specialiast numerous times, but was told that they had not documented that we had had the van in for anything but a recall.(Whose fault is it that they failed to document the reason I had brought the van in in the first place?) He quoted me $3200 for getting both doors fixed. My husband spoke at lenght with a service manager named Mike who was rude and arrogant, and said he didn't care what we thought, Toyoya was not fixing the door for free.So even though we had our vehicle in while still under warranty, we were not told about the warranty, and once we knew about it, Toyota refused to work with us saying they had not documented about anything but the recall, so it wasn't their responsibility to fix it. (We were just expecting them to fix one door for free, since the other one had been working when we brought the van in initially.) Thankfully, we have a family friend who is good with cars. It cost $200 in parts and a little over an hour to fix both doors. A far cry from the $3200 Toyota quoted us. I will most likely not deal with Lethbridge Toyota again. The lack of intergrity, the dishonesty, and the degrading way customers are treated, is not something I am willing to put up with. I love Toyota vehicles, but this dealership does not care about customer satisfaction at all.

I waited nearly 2 years for a car and when i got it they - J Singh

I waited nearly 2 years for a car and when i got it they charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now!

Phenomenal Dealership and super great Service Department. - Ron

Phenomenal Dealership and super great Service Department. Staff are excellent to work with and very helpful.

Absolutely the worst car buying experience iv ever had . - westwatertyler

Absolutely the worst car buying experience iv ever had . I bought a used 4 runner from them that was advertised with 60000k on it when I showed up to sign papers the suv had 650000k on it and that’s just the beginning of the headache . I was told that these Toyotas go through 160 point over look before Toyota lets the dealer resale the car . Both seat belts were cut with scissors never .. my fault for not noticing this right away . Then things got worse . Ailment Nd breaks needed to be done with in the first 4 weeks of owing it . Then I noticed tuns of surface rust around the windows and tailgate (it’s a 2019) all in all it’s cost me roughly $3000 to have these things fixed outa pocket . Never ever again I put the blame on myself for letting this happen to me . Advertised in the picture was Toyota steel rims . When I showed up it had cheap plastic black hubcaps on it . Long story short Iv traded in this lemon and lost over $7000 in positive equity that I had out down due to things that needed to be fixed for the trade in . Never trust these guys .

Another Go Auto Dealership. - Poor Goy

Another Go Auto Dealership. Go figure. If you want to get hosed go here. GM's also a world class xxxxx. Fun times w/ Toyota dealerships, eh!

Went there to buy 2nd hand car, they gave me a junk set... - Xixo

Went there to buy 2nd hand car, they gave me a junk set of keys with visible duct tapes. When I asked for a newer one, even if not new but presentable, the GM went ballistic. Teling us that we shouldn’t buy 2nd hand but a brand new car. In the first place why would you sell a junk stuff? The set of keys wasn’t even presentable in the first place. I paid for detailed cleaning the you end up just vacuuming my car. Still have mud marks inside and tons of fur in the carpets. They even gave me air tax which is only given for a brand new cars. The GM is Mr. Kit Simpson, arrogant and very unprofessional and unfriendly to customers. Sales agent was nice but lack of knowledge on what she is selling.