Placed a deposit in 2023 for a vehicle. - broods-antes6r
Placed a deposit in 2023 for a vehicle. Salesperson explained verbally that given the wait time (2+ years) they couldn’t guarantee a price then but it would be MSRP plus the standard dealer fees. Made sense to me and we agreed and paid the deposit.
Fast forward to 2025, we get a call that our vehicle is finally in. Got to the dealership, had a chance to look at the vehicle, and we’re excited that the wait was finally over. Went to the finance manager’s office and he printed the invoice… surprise, the final bill is 10% more than the all in price on Toyota.ca. Questioned them on this and they went back “to their manager”. At this point, it was obvious we were in the process of being messed around with. Salesperson came back with a new price, still around 5% above Toyota.ca and claimed that I had agreed to this markup back in 2023 (the paperwork showed a “placeholder” price of $55k in 2023, and a quick google search shows MSRP was $54k+ at that time, so basically bang on MSRP). If that was truly the intent, wouldn’t we have written MSRP + $x on the original document?
I was done being played for a fool, so asked for my deposit back and left. Pretty unbelievable to hold someone’s money for 2 years and then try to screw them over. Pure greed and lack of integrity.
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