21 Alberta Toyota Dealers

Valarie Parsons was very personable, respectful, and - kgkooper

Valarie Parsons was very personable, respectful, and provided bonus baked goods. Charlesglen Toyota had good communication and organization. We really appreciated the tutorial on our Tacoma prior to driving it off the lot.

A WORST experience today leaving your car an hour prior - Mylene

A WORST experience today leaving your car an hour prior to your appointment time at 9:15 am and yet full service was NOT done until I called up at 4 pm. My car was with them from opening to almost closing. I missed a very important engagement because of the incident. Called up several times seeking for help, explaining the urgency, stayed on hold for more than 25 minutes and was left unaided. Asked the Service Adviser, Sandeep for the poor service and he reasoned that they were busy which is an unacceptable excuse. Please DO NOT accept services which YOU cannot deliver! Never will I recommend Toyota on the Trail again to friends and family.

Pam and Sean are great! - irishanntorre

Pam and Sean are great! Excellent and quick service ! Thank you so much! Sa uulitin!

Thanks to Cindy and the sales staff for their excellent - Glenoran

Thanks to Cindy and the sales staff for their excellent help and many smiles during our recent vehicle purchase.

Excellent presentation and excellent service assistance - Arnie Fajardo

Excellent presentation and excellent service assistance in all areas needed , especially in things need to install and need to know.

Our product advisor, Ryan Jevne was the best person to - cor v

Our product advisor, Ryan Jevne was the best person to deal with. He helped us a lot and answered all our questions, with a lot of knowledge and patience. We would definitely recommend Ryan Jevne to anyone who wants a Toyota product, go see him at the Northwest location in Edmonton 10/10

Waited in line for 35 minutes for scheduled appt. - Lls8847

Waited in line for 35 minutes for scheduled appt. Horrible. Then three hr for oil change. Bad bad bad service.

Two different dealership told me my brakes needed - gayletoupin

Two different dealership told me my brakes needed replacing, my brakes didn't need replacing and my struts were leaking. Frustrated, I drove 2 hours to High River Toyota that replaced my brakes and said my struts were good. I was also able to take advantage of their winter season specials to bring down the costs. Now my truck works great and I am very happy. It was worth the drive!

I purchased a Toyota Tundra at Cochrane Toyota this past - Matt

I purchased a Toyota Tundra at Cochrane Toyota this past summer and had an amazing experience. Where this has all come off the rails for me is at the time I purchased a topper through Cochrane Toyota. They use a 3rd party supplied for this. I was supposed to have the topper in 4 to 6 weeks. That was the last weekend of July and still no topper. No one seems to want to help. Not Toyota who uses this company or the 3rd party supplier. If you want a topper might be a good idea to shop on your own.

Just got out of a mandatory 30,000 km service for our Rav - Jeff

Just got out of a mandatory 30,000 km service for our Rav . The lady ( Jeanette) in service made everything go become easy and delivered trustworthy service building a trust for me to search her out again for the next round of service. ( keep up the good work ).

Ivan Brusko was personally amazing - answered all my - Kurt S

Ivan Brusko was personally amazing - answered all my mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting for my new vehicle to arrive.

I just brought home my 2015 Toyota Tacoma. - Alex Taylor

I just brought home my 2015 Toyota Tacoma. I saw it online last night, sent the dealership a text and Amy responded to it this morning at 8am before she was even at work!! From going to the dealership at 9:20 to signing the papers on my new truck at 2:15, the whole process was so quick and painless. I am SO happy with my 'new' truck!!! And I am so happy with the service that Amy in sales and Corey in finance did!! They got me the truck I wanted at a payment plan I could afford, and they made it so easy! I can't thank them enough for the friendly, professional, and personable service I received today!

Bought a new Rav 4 Premium edition that was picked up at - Rob Gerbrandt

Bought a new Rav 4 Premium edition that was picked up at end of February, which included "Free Lifetime Oil & Filter Change". Went for my FIRST oil change yesterday, and was told to pay $80 or I could have the oil change for free if I spent over $200 on an inspection. This is a NEW vehicle and I don't need an inspection of y brakes, etc. We told the service rep. that we were promised free oil changes, and he said only if we pay over $200 for an inspection. It is not stated in the purchase agreement, nor did the salesperson state that free oil changes are only if you spend hundreds on an inspection.

First visit for service, drive car second from the top, - Djgobiwan

First visit for service, drive car second from the top, introduced my self to person sitting behind desk, wait beside your vehicle someone will be you you shortly. Another car comes in on opposite side, he helps that person , I'm still waiting, not impressed. Girl first counter walks all thway to my car and we start the procedure, I state I'm getting my oil changed today for the first time, she said you have to do a number one first or cancel it to get your oil done today. I said, why wasn't told about this we could have done both items today. I handed her the report card and you would have thought I given her something she's never seen before, her only response was, what's this and we can't do that, and she kept the report card and never gave it back to me. I had enough and returned home getting nothing done. Called later to rebook and coordinated number one and two together, for time management. It's a pleasure to be hired on as logistics coordinator for Toyota Canyon Creek. I look forward to Christmas party this year. D. Gauvin. P.S. are presents optional.

I have no words for the lack of integrity at Lethbridge - deborah.w

I have no words for the lack of integrity at Lethbridge Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) for a price quote to get it fixed.There was also a recall on the sliding door at this time, so we also made an appointment for that. LT quoted us $1500 for getting the door fixed, which we were not willing to pay. They said they had done the recall, but it did not fix the issue. Fast Forward to May 2024. We decided to get the sliding door fixed; at this time the other one had also stopped working. We took our van to Big Al's as we figured they would be more reasonable priced. After assessing it, they called and said that the door problem was covered under an extended warranty that Toyota had put out and that we should take the vehicle to Toyota to get it fixed for free. We took it there and were told the warranty had expired Feb 2023. I went home and then recalled that we had had our van in to get the sliding door fixed in Feb 2023 and had not been told about the extended warranty. I did a little digging and discovered we had had our van in 4 days before the warranty expired. I emailed with a service specialiast numerous times, but was told that they had not documented that we had had the van in for anything but a recall.(Whose fault is it that they failed to document the reason I had brought the van in in the first place?) He quoted me $3200 for getting both doors fixed. My husband spoke at lenght with a service manager named Mike who was rude and arrogant, and said he didn't care what we thought, Toyoya was not fixing the door for free.So even though we had our vehicle in while still under warranty, we were not told about the warranty, and once we knew about it, Toyota refused to work with us saying they had not documented about anything but the recall, so it wasn't their responsibility to fix it. (We were just expecting them to fix one door for free, since the other one had been working when we brought the van in initially.) Thankfully, we have a family friend who is good with cars. It cost $200 in parts and a little over an hour to fix both doors. A far cry from the $3200 Toyota quoted us. I will most likely not deal with Lethbridge Toyota again. The lack of intergrity, the dishonesty, and the degrading way customers are treated, is not something I am willing to put up with. I love Toyota vehicles, but this dealership does not care about customer satisfaction at all.

I had been struggling for the past one month to get a - jsandhu5569

I had been struggling for the past one month to get a warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service representative twice. Every time, I was told they will call me back . After a month I decided to post this message for the general public not to give them five star because of lavish 5star waiting room but to be honest when it comes to giving them 5 star review. Even after so many call, no one has called me except giving me false promise " someone will call you back" Highly disappointed as to why I bought my Highlander from CH Toyota

Phenomenal Dealership and super great Service Department. - Ron

Phenomenal Dealership and super great Service Department. Staff are excellent to work with and very helpful.

Another Go Auto Dealership. - Poor Goy

Another Go Auto Dealership. Go figure. If you want to get hosed go here. GM's also a world class xxxxx. Fun times w/ Toyota dealerships, eh!

Buyer Beware! - dorchester.kyle

Buyer Beware! Let me start by saying I love the Toyota Product my family has bought vehicles here for our last 4 vehicles. We referred other people to this dealership as well. Leased a Truck from Toyota City. 2023 Tundra. Mid January all of the safety features started saying they were not working and our Touchscreen/ Gps/ Bluetooth etc. stopped working. We got a loaner but we continue to make payments on the Truck and the loaner is not near the vehicle we are paying for. Fast Forward 10 weeks later still no truck. Last we heard from the Service manager was probably 4 weeks ago. Started to try to speak with GM - good at first but now is ignoring my emails. You might ask why don't you just turn the Vehicle back to them? Because they want $6700 from us even though we don't have our Truck - its a lemon, even though we have made 10 payments at full price while driving a much inferior vehicle, even though we have added a Tonneau Cover and Running Boards at our own expense. If you have read this far...Do yourself a favor and stay far away from this dealership or the Camrose dealership when they move.

Went there to buy 2nd hand car, they gave me a junk set... - Xixo

Went there to buy 2nd hand car, they gave me a junk set of keys with visible duct tapes. When I asked for a newer one, even if not new but presentable, the GM went ballistic. Teling us that we shouldn’t buy 2nd hand but a brand new car. In the first place why would you sell a junk stuff? The set of keys wasn’t even presentable in the first place. I paid for detailed cleaning the you end up just vacuuming my car. Still have mud marks inside and tons of fur in the carpets. They even gave me air tax which is only given for a brand new cars. The GM is Mr. Kit Simpson, arrogant and very unprofessional and unfriendly to customers. Sales agent was nice but lack of knowledge on what she is selling.