Toyota on the Trail

Bought a 2015 Toyota Venza here on August 22, 2026. The Mechanical Fitness Assessment, signed just 10 days earlier, certified the steering rack and linkage as fully compliant The same day I picked u The Mechanical Fitness Assessment, signed just 10 days earlier, certified the steering rack and linkage as fully compliant The same day I picked up the vehicle — after only a short drive — I noticed severe clunking in the steering under load, at low speed and full lock. An independent, licensed shop confirmed a failed steering rack requiring a $2,820+ repair. When I raised this, management pointed out that an extended warranty "would have covered it" — which, if anything, confirms the defect was real — then offered to cover only half the cost, on condition the repair be done at their own service department (the same one whose inspection missed this ten days earlier). I asked for that offer in writing; they declined. L More

Had two previous repairs done at this dealership and have been a frequent client for their parts. Not cheap but I thought I was paying premium for quality and I enjoyed my interactions with some of the staff been a frequent client for their parts. Not cheap but I thought I was paying premium for quality and I enjoyed my interactions with some of the staff there. Well that sense of premium service was completely destroyed when I took my sienna there for a noise coming from the front passenger side. I was charged for a "complete" x-point check. When I picked up my car, I was handed a long list of other things that amounts to costs well over 9k. Naturally I asked about the relation of those problems to the noise that brought me there in the first place and the reply was "Oh, yes, they might be connected, when you fix these problems, we will check your car again, if there is still a noise, we will go from there." Because of the big price tag, I decided to take the car home and think about it. When I got him, I got under the chassis, and looked at the things the dealership pointed out to me. I noticed that these are old issues, so I decided to pay a private mechanic for a second opinion. He asked me to drive the car around the block with him in the passenger seat. As soon as we hit 40kmph, the noise came on and he concluded ball bearing. I then looked up some youtube video and watched how other mechanics diagnosed car noise problems and some with worn ball bearing sounded just like mine. With that information, I called the dealership and explained everything, when the receptionist tried very politely to reject my claim that perhaps the technician never even drove my car to check my noise complaint, I asked to speak with a manager, who was a sufficiently knowledgeable person and easier to communicate with, especially after I informed him that I had paid someone else to diagnose the same issue. He told me to come back 3 weeks later for a "free" re-check! I had no idea why I even agreed to that bold request. And yes, I did arrive 3 weeks later when the car noise had grown even louder and one minute after the manager got in the car as I drove away for a road test, he concluded, yep, it was mostly from broken ball bearing. Think about the possibility that I would have had it replaced at the dealership if the issue was correctly diagnosed the first time! He offered no real explanation or compensation when I asked him how such a common mechanical failure that can be easily diagnosed by a road test could have escaped his tech's attention. All I got was a resounding confirmation of what the real problem behind the noise. Needless to say, I took all my future auto maintenance to somewhere else. I would give a zero star if there were such an option. More

I bought my 2026 Camry & am very happy with the whole experience. Bushrai was my sales person; very knowledgeable & answered all my questions. He has great people skills; I encourage others to ask for experience. Bushrai was my sales person; very knowledgeable & answered all my questions. He has great people skills; I encourage others to ask for him when looking to purchase a new vehicle More

I normally don't write reviews, but I feel the need to warn others. Buying a used car? There really is no point going to Toyota on the trail. SCAMMERS!!! Where to begin? Let's start with them offering warn others. Buying a used car? There really is no point going to Toyota on the trail. SCAMMERS!!! Where to begin? Let's start with them offering me extended warranty. The price started at $209 bi-weekly. They have a few options for warranty, it costs more for each option. This is billed bi weekly as well. They tried really hard to sell me anything, I declined the warranty, and they kept pushing. Finally after about 45 minutes they gave up. All of a sudden my payments went down to $171 bi-weekly without any warranty. So how did it start at $209? where did they get the extra $38 from? Right off the hop they tried to SCAM me out of $76/month. Good thing I turned down the warranty. When I bought the car, I was told even though it is a used car, it would be like buying a new car. When I picked it up it wasn't detailed nicely, like a new car. I had to wait an hour for them to detail it better. Then there is the service department, my next service was at 124844km (accordingly to their sticker on my windshield) after 2 months (119219km) the change oil light came on, so I took it to get the oil changed. They told and showed me that my transmission fluid was black and the air filter was dirty, full of bugs, and looked like it had gotten wet. When you are told you are purchasing a like new vehicle, don't you think the fluids should be full and like new as well? After I found this out I call them and they told me to bring it in because they didn't believe that the fluid was black. I took my vehicle in and waited 3 hours only for them to tell me that there was nothing wrong with the fluid, and they REFUSED to show or bring me proof. Service with a smile? Not this place, from the moment I drove my vehicle in I got treated like garbage. There wasn't even a "good morning". There wasn't a polite person in the bunch. Refusing to show proof is a sign they have something to hide. They also refused to reimburse me for the oil change that they did not do before selling the vehicle. So either they lied about doing the service before they sold the vehicle, or they noticed the black transmission fluid and wanted to gouge me for more money on my next service. These guys only care about your $$$. I will never go there to get my vehicle serviced, very untrustworthy people. Don't even get me started on the sales team..... Had I known this before I would have just bought a vehicle off market place or anywhere else. There is no point going through a dealership. If this doesn't scare you out of buy a used vehicle from them, then I suggest you take the vehicle you purchased straight to a trusted mechanic as soon as possible to make sure everything is proper, but why waste money on that? Just go somewhere else. More

I recently purchased a vehicle from this dealership and had an extremely disappointing experience. I declined additional coverage multiple times with the salesperson and again with the finance manager. had an extremely disappointing experience. I declined additional coverage multiple times with the salesperson and again with the finance manager. Despite this, I later discovered charges on my bill for windshield coating, rustproof undercoating, and 3-year rim coverage totaling more than $3,000. I do not have a signed extended warranty agreement or paperwork. I was also misled about the total price of the vehicle. The salesperson told me that a portion of my previous car loan was included in the vehicle price, increasing the cost from the listed price of $35,987 to $39,354. He claimed this was due to the way they calculated the trade-in allowance, the lien on my previous loan, and the GST rebate. However, it has since become clear that this additional amount was for the extra protection packages that I had repeatedly declined. The salesperson was rude and condescending whenever I asked questions about the pricing or my trade-in offer. He frequently interrupted me, became defensive, rolled his eyes, and stated that he would only speak with his manager to get approval on an offer if I committed to purchasing the vehicle 100%. He was incredibly pushy. Overall, this was a terrible experience, and I am left feeling swindled by both the salesperson and the finance department. Based on my experience, I would strongly recommend choosing a different Toyota dealership that operates with greater transparency, honesty, and professionalism. More

the worst dealership I've seen in Canada. the pressure from the sellers of additional services is huge. until they force you to buy something (additional warranty, bodywork, theft protection) the pressure from the sellers of additional services is huge. until they force you to buy something (additional warranty, bodywork, theft protection) - they won't give you the car. avoid these "so-called" sellers More

I recently had a disappointing experience with Toyota on the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. Wh the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. When I questioned the necessity of certain repairs, I was told they were required “due to mileage.” However, the service advisor failed to check my vehicle’s service history, which revealed that the same maintenance had been conducted recently. To cover this oversight, I was later informed that “water contamination was found by the technician.” This claim raises further concerns, as just three weeks prior, a different Toyota Dealership conducted a Service 2 inspection on my vehicle and did not identify any of the issues listed by Toyota on the Trail. This inconsistency calls into question the integrity and practices of this dealership. Additionally, there were several other discrepancies during my interaction with Toyota on the Trail, and the service manager showed no interest in addressing my concerns. Such behavior tarnishes the respected reputation of the Toyota brand. More

We test drove Rav 4 and Camry hybrids. Sam Choi was open, friendly, professional professional, informative and very generous with his time in allowing us extensive test drives . But in the Sam Choi was open, friendly, professional professional, informative and very generous with his time in allowing us extensive test drives . But in the end we went with a completely different vehicle. The vehicle turned us away from Toyota, we would have been very happy to work with Sam. So thanks Sam, sorry it did not work out. More

Took the Rav in for a level 1 serivce at 8 am. asked if that included a oil change Yes. at 130 called to get an update when it would be completed. waited a hour and called back because of no retur asked if that included a oil change Yes. at 130 called to get an update when it would be completed. waited a hour and called back because of no return call. went to dealer ship at 3 and they had changed the oil??? 7 hours for them to change oil and a recall on a battery clamp. Car not washed ( washer broken) oil leaked on engine, Oil life not reset. Was charged $30 more than an oil change for a GMC 6. 2 liter duramax! Overall will never go to or back to a GO AUTo More

Contacted the dealership 24 hours before we drove 2. 5 hours to check out a Honda Passport on your lot. Reg Van Tessel claimed he sent two emails with info, we never received either. We got there and h 5 hours to check out a Honda Passport on your lot. Reg Van Tessel claimed he sent two emails with info, we never received either. We got there and he acted not really interested in us. Showed us the vehicle which had motor parts sitting on the passenger seat. The interior and exterior were beyond disgusting. We said no thanks and he walked off. We drove in with an immaculate Acura RDX that we were willing to do a trade on for a vehicle with roof racks to haul a kayak. We’ve been buying Hondas, Acuras and Toyotas for 30 years and I’ve never met a salesman as aloof and uncaring as Reg (he may act differently with different people but we deserved a little more respect than we got). Drove across the street to Wheaton Honda and were treated by an amazing salesguy named Joe. Needless to say he loved our Acura and we went home with a Honda passport. More