Toyota on the Trail

Dishonest only got 1 key with vehicle that had less than 20,000km on it. Owner just responds too reviews in a rude way justifying awful service. Maybe give people what they pay for? Instead of lying 20,000km on it. Owner just responds too reviews in a rude way justifying awful service. Maybe give people what they pay for? Instead of lying More

The sales rep was pretty sneaky. Mohammed had the car running both times I got into the vehicle so I couldn't tell that the Key Fob did not work. Will cost me $500 to get a new Mohammed had the car running both times I got into the vehicle so I couldn't tell that the Key Fob did not work. Will cost me $500 to get a new one. Well done by a veteran used car sales rep. I was had....... He even tried to hide it when I called him on it (Oh is the battery dead? I changed the battery and it still didn't work!) Shady place this dealership. More

Untrustworthy. I went through a deal with this dealership and like others have quoted in their experience, I ALSO had them make a deal with me and they changed it l I went through a deal with this dealership and like others have quoted in their experience, I ALSO had them make a deal with me and they changed it last minute. I also caught them in a couple of lies and deceipt like them sneaking in crazy high rates after being told i would be given a lower rate. Keep a very close eye on your deal before signing as i caught them a couple times trying to add in things we hadnt agreed upon. More

Mark was our sales person, I can’t say enough about his professionalism and honesty. Mark and the finance team made the purchase of my son’s Tacoma a true pleasure. Toyota on the Trail is an outstanding de professionalism and honesty. Mark and the finance team made the purchase of my son’s Tacoma a true pleasure. Toyota on the Trail is an outstanding dealership to deal with. 10 out of 10. Awesome! More

The MOST DISAPPOINTING Customer Experience. CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent expe CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent experience at Toyota on the Trail was extremely disappointing. Initially, we were assured that the lease terms and payments were approved as discussed. However, upon arrival to pick up the car, all agreed-upon conditions were unexpectedly changed. The coverage promised was not provided as agreed. Despite being assured our $1,000 CAD deposit would be refunded under any circumstance, we were denied due to alleged compliance with terms we did not agree to. Moreover, we were threatened by them for refusing to accept their ''new deal'' which was completely different to the initial one (payments and coverage). This experience reflects a concerning LACK OF PROFESSIONALISM AND INTEGRITY in their business practices. More

I was very impressed and pleased with the service from all the staff. Thank you all the staff. Thank you More

Excellent service by Mohit Shergill. He was very helpful, patience and friendly. Mohit followed up with my request and kept me updated. Exceptional service. He was very helpful, patience and friendly. Mohit followed up with my request and kept me updated. Exceptional service. More

Excellent service, reception and customer service. The required service was excellent and done on time. The required service was excellent and done on time. More

Friendly, excellent service, good price on the maintenance I needed done. The walk through video is a nice touch. maintenance I needed done. The walk through video is a nice touch. More

Excellent service Agent was very helpful and the service was completed in a timely manner service was completed in a timely manner More