Toyota on the Trail

The MOST DISAPPOINTING Customer Experience. CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent expe CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent experience at Toyota on the Trail was extremely disappointing. Initially, we were assured that the lease terms and payments were approved as discussed. However, upon arrival to pick up the car, all agreed-upon conditions were unexpectedly changed. The coverage promised was not provided as agreed. Despite being assured our $1,000 CAD deposit would be refunded under any circumstance, we were denied due to alleged compliance with terms we did not agree to. Moreover, we were threatened by them for refusing to accept their ''new deal'' which was completely different to the initial one (payments and coverage). This experience reflects a concerning LACK OF PROFESSIONALISM AND INTEGRITY in their business practices. More

I was very impressed and pleased with the service from all the staff. Thank you all the staff. Thank you More

Excellent service by Mohit Shergill. He was very helpful, patience and friendly. Mohit followed up with my request and kept me updated. Exceptional service. He was very helpful, patience and friendly. Mohit followed up with my request and kept me updated. Exceptional service. More

Excellent service, reception and customer service. The required service was excellent and done on time. The required service was excellent and done on time. More

Friendly, excellent service, good price on the maintenance I needed done. The walk through video is a nice touch. maintenance I needed done. The walk through video is a nice touch. More

Excellent service Agent was very helpful and the service was completed in a timely manner service was completed in a timely manner More

The customer service is lacking. They avoid answering direct questions with regards to trade in valuations. Can't be bothered reply to questions or with their promises, in a timely m They avoid answering direct questions with regards to trade in valuations. Can't be bothered reply to questions or with their promises, in a timely manner. Save yourself time and frustration and shop elsewhere. Clearly they are "too busy" to service all potential clients. Typical "Go Auto" experience. "Go Elsewhere" More

Amazing experience! First time Toyota buyer! I will definitely be sending family and friends to this dealership! 10/10 **** First time Toyota buyer! I will definitely be sending family and friends to this dealership! 10/10 **** More

I like coming here. I would’ve given it a higher review but it took 2 1/2 hours just for my oil change. And I even made an appointment ahead of time. It was a Monday aft I would’ve given it a higher review but it took 2 1/2 hours just for my oil change. And I even made an appointment ahead of time. It was a Monday afternoon so I didn’t think it would be that busy. I’ll probably come back for my next service here,maybe they were short staffed that day More

Harry was a great salesman. He worked really hard to get me the best deal on my trade-in and purchase. His customer service exceeded my expectations and I would highly recomme He worked really hard to get me the best deal on my trade-in and purchase. His customer service exceeded my expectations and I would highly recommend him to anyone looking to purchase a vehicle. More