11 Alberta Lincoln Dealers

Work done in a timely, efficient and friendly manner. - kirbk

Work done in a timely, efficient and friendly manner. Well done team Koch. Thank you

Very pleased with the sales experience. - Jroma2677

Very pleased with the sales experience. Ramesh in particular provided excellent service very easy to deal with, he even delivered my new car to me three hours away. David made the financing straightforward and easy. I would highly recommend Waterloo Ford.

I recently visited Okotoks Ford Lincoln in search of a - AAAA

I recently visited Okotoks Ford Lincoln in search of a vehicle. Unfortunately, my experience left much to be desired.   I picked up my kids today from school for an exciting day as we were picking up the new family car from Ford Okotoks. When we arrived, the salesperson said we had to wait until they changed the rear light bulb, which would only take 20 minutes. However, we had to stay three hours in Okotoks with no complaints, and we kept the kids busy while waiting for the light to get fixed. While waiting, my husband checked his bank account and noticed we did not get our deposit back from Ford Okotoks as they had already gotten the vehicle's total price in a bank draft. My husband had to go inside and ask for his money back; we were shocked that the financing department did not notice this.   When the car was done, and the salesperson drove it to the parking lot so we could pick it up, we noticed for the first time that the car had dents on both sides. When we brought our concern to the salesperson about it, she said they were there when we first test-drove it, and she called the manager because she could not help. We tried to explain our concern to the manager and why these dents were not disclosed when we reviewed the vehicle history on our first visit. The manager gave us no chance to talk and kept talking over us, and all he was saying was that "they did not need to disclose any damage in the car as long as it does not affect the driver's safety". I found his statement was lacking transparency and professionalism. All he wanted to do was to sell the car without considering any business morals related to honesty and transparency.  My initial visit to Okotoks Ford was filled with optimism and trust. However, this incident shattered that trust and left me feeling deceived and misled. The entire process was a frustrating and disillusioning experience.  Okotoks Ford management could significantly improve customer service by prioritizing honesty and transparency. Training staff to listen actively to customer needs and provide accurate information about a vehicle's history would also significantly improve the overall experience.   I strongly recommend that others approach this dealership with extreme caution. It's crucial to thoroughly scrutinize any agreements or contracts before proceeding. What should have been an exciting milestone turned into a frustrating and disillusioning ordeal, and I wouldn't want anyone else to go through the same experience.   

Bucars sent our Motorhome here under warranty for a fuel - merlin

Bucars sent our Motorhome here under warranty for a fuel leak on the gas tank and engine error code on the date booked. One week and they have not even looked at it. Why book a vehicle in for a specific date when they are not going to look at it. We are held hostage with a vehicle we cannot use while it sits there until they decide that they might look at it.

water leaking thru the top on my bronco. - leftyten

water leaking thru the top on my bronco. they said seal was warped but they just had it off to lubricate same. took a day and a half to fix

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Purchased a new ford explorer - GordieandPattie

Three days I had a new 2019 for explorer on my door steps. Thanks to Cole and Jody for the awesome work you did for us, so I could take my mom comfortably to an appointment in Regina. Thank you Big M Ford

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY - RLB39

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY MORNING. WAS FIRST IN THE DOOR. WENT TO CHECK ON IT AT 2PM BECAUSE I HAD NOT HEARD ANYTHING ABOUT IT, AND IT HAD NOT EVEN BEEN LOOKED AT YET. EXCUSE WAS THAT IT HAD TO GO THE DIESEL TECH, WHICH THEY KNEW WHEN I BOOKED THE APPOINTMENT, BUT HE WAS STILL WORKING ON YESTERDAY'S JOBS, THIS IS MONDAY, SO NOT "YESTERDAY" JOBS!!! WAS TOLD IT MIGHT SEEN BY 230 AT THE EARLIEST FOR DIAGNOSIS, THEN MAY NEED TO ORDER PARTS EVEN THOUGH I TOLD THEM WHAT IT WAS COMING IN FOR. AN EXHAUST BRACKET, A NEW HOOD RELEASE CABLE AND 1 DIESEL ISSUE, WHICH COULD REQUIRE PARTS- YES ..... ABSOLUTE xx. NOTHING HAD BEEN DONE. NOT ALL THOSE ISSUES ARE DIESEL SPECIFIC!! WHAT A WASTE OF A DAY! WILL NOT RETURN!!!