I was helping a friend who had their car written off in - Dennis
I was helping a friend who had their car written off in an accident find a replacement vehicle. Went to North Edmonton Kia to look at a car they had on the web site. Upon arrival we were met at the door by a salesman Basil who introduced himself as a senior sales rep. We explained why we were there and what the vehicle requirements were and the maximum budget. We asked about the vehicle on the webpage and Basil told us that it was sold. Basel said we would not find many vehicles which match these requirements. He suggested my friend looks at something more expensive. My friend explained that there was a maximum budget and did not want to finance any part of a vehicle. Basel pushed to find out why. My friend explained that with financing you need collision insurance which cost a lot after having an accident. Basil asked if I could but my friend under my insurance. I asked why would I put someone who is not family and does not live with me under my insurance. He looked to see if there was anything else they had that would meet our requirements. He said he had one other vehicle in the back but we could not test drive it. Basil said that he tried to start it the other day and it needs a new battery. The vehicle also needed to have an mechanical assessment done. Another red flag. This vehicle was on the web page why it did not already have the mechanical assessment done? Why would it take several days to put a battery in it. We walked to the back lot to look at it anyways. It looked ok and Basil suggested that we do a deal with conditions of a test drive and review of mechanical assessment. My friend liked the vehicle so we agreed to write it up. While looking at the paperwork we noticed that the vehicle was a front wheel drive. My friend wants an all wheel drive and told Basil that this vehicle would not work. Basil went into full salesman mode stating that a front wheel drive vehicle with winter tires was just as good if not better than an all wheel drive with all season tires. I told my friend that if you want to compare apples to apples, and all wheel drive with winter tires is better than a front wheel drive with winter tires. Basil kept insisting that front wheel drive with winter tires was just as good as all wheel drive with all season. My friend asked what I would do. I told my friend that if they can get the price all in to meet the budget then make the deal. Basil said that he should be able to make this work. Basil went to the sales manager, came back and said he needed the paper work filled out before they can give the final price. My friend filled out the paper work, Basil took it to the sales manager and when he brought it back the total price was almost $4000.00 over my friends budget. We asked what were all the costs. Basil explained that they added GST a $10.00 AMVIC fee. $800.00 administration fee and a mandatory $1800.00 protection package which would cover paint scuffs damaged tires etc. I got upset at this stating that my friend could not afford that. Basil said he could work the numbers and explained that the package was a good thing and asked me if I did not fee the same. I told him that the package was a waste of money. Basil asked if he removed the package could we make a deal. I said the final price had to be within my friends budget. Basil said he could work the numbers but then asked how much above the budget could we go. I said that this is not working out and stood up. Basil claimed that we did not give him the chance to work the numbers. I asked him if he can get the price to match the budget? If not, we are wasting each others time. He said he would see what he could do. The sales manager came over to see if he could help. I asked if they can get the price to meet the budget, he said no. A lot of waisted time for nothing. The hidden fees are a joke.
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