Kia West Edmonton

had a pleasant purchasing experience with katie. The finance lady was also good to deal with, it was a very transparent process and she got me approved when i was worried i wouldnt. The finance lady was also good to deal with, it was a very transparent process and she got me approved when i was worried i wouldnt. More

Excellent service from olivia. I purchased a new hybrid carnival. I've only had it for a couple weeks but its been the perfect choice for my family. I purchased a new hybrid carnival. I've only had it for a couple weeks but its been the perfect choice for my family. More

Loving our new Kia Carnival! 🚐✨ A big thank you to Katie at Kia West Edmonton for making everything so easy. Friendly, helpful, and a pleasure to work with from start to fini 🚐✨ A big thank you to Katie at Kia West Edmonton for making everything so easy. Friendly, helpful, and a pleasure to work with from start to finish. Highly recommend if you're looking for a new vehicle! More

just purchased a new telluride and the dealership had lots to choose from and the staff were all friendly. Tracy in finance explained everything clearly and was super patient with all my questions. lots to choose from and the staff were all friendly. Tracy in finance explained everything clearly and was super patient with all my questions. More

good selection and the staff were nice. nothing negative about the experience. great prices to. nothing negative about the experience. great prices to. More

Wasn’t very familiar with Kia’s but I figured I would stop in and see what options they had. Olivia was so knowledgeable, she was able to answer all our questions and show us really great options that we stop in and see what options they had. Olivia was so knowledgeable, she was able to answer all our questions and show us really great options that were well within my budget. I get to go pick up my new Sportage tomorrow, and I’m very excited!! I would highly recommend adding Kia west Edmonton to your search if you want a good car buying experience. More

Same in for a Sportage, but fell in love with the sorento! Had no idea about that model, but Olivia mentioned it fitting my lifestyle well and she couldn’t be more right! Every step of the process wa sorento! Had no idea about that model, but Olivia mentioned it fitting my lifestyle well and she couldn’t be more right! Every step of the process was great, can’t recommend Kia West Edmonton enough!! More

Good experience with Francis. He made the process straightforward and was able to answer all of the questions my husband and I had. The pick up process was pleasant as well. He made the process straightforward and was able to answer all of the questions my husband and I had. The pick up process was pleasant as well. More

I recently visited West End Kia in Edmonton and left very disappointed with the experience. I was interested in a vehicle based on the advertised lease pricing, but was then told that I had to purchase a disappointed with the experience. I was interested in a vehicle based on the advertised lease pricing, but was then told that I had to purchase a mandatory "Winter Package" for $2,999, plus a dealer administration fee of $999 on top of the advertised price. I was told these charges were non-negotiable and that every dealership requires customers to purchase a winter package. What concerned me most was the lack of transparency. When I asked for a detailed breakdown of what was included in the $2,999 Winter Package and how the pricing was calculated, no one was willing or able to provide one. As a customer, I believe I should be able to understand exactly what I am paying for. I was completely open to paying for reasonable installed items such as a block heater, mud flaps, wheel locks, an engine blanket, or a full tank of fuel. However, based on the information provided, it was difficult to understand how those items could justify a $2,999 charge without any itemized explanation. The entire interaction left me feeling pressured rather than informed, and it did not reflect the transparent buying experience I was expecting. One final observation: several sales representatives began the conversation by asking, "What would you like to accomplish today?" Perhaps management should ask the same question internally: "What did we accomplish for the customer today?" A focus on transparency and customer trust would go a long way. More

I had a very disappointing experience at Kia West Edmonton with the finance department and management. During my visit, I was asked to sign several documents related to financing without proper ex Edmonton with the finance department and management. During my visit, I was asked to sign several documents related to financing without proper explanation. I trusted the staff and signed because I believed the documents were only for loan approval. After that, I requested copies of all the documents I signed, including the finance agreement and bill of sale, but I still have not received them even after emailing the dealership. Yesterday I also went with a friend to discuss the situation, and the interaction with the manager Dimetre was very disappointing. The way he spoke was unprofessional and not respectful. Instead of calmly explaining the situation or helping us understand the documents, the conversation felt dismissive and focused only on closing the deal. When customers sign financial agreements, they deserve transparency, clear explanations, and copies of their paperwork. Unfortunately, my experience did not reflect that level of professionalism. I hope the dealership management improves customer service and communication so other customers do not face the same experience. More