Sherwood KIA

When I bought the used car, the person who sold it to me told me that it had a 1-year warranty on the engine, transmission on the sensors and electrical parts a month ago that I bought it and turned on t me told me that it had a 1-year warranty on the engine, transmission on the sensors and electrical parts a month ago that I bought it and turned on the check engine light, sent a message to the person who sold me the car, and now he tells me that unfortunately he has no guarantee that I have to pay the cost of repairing the car. More

☆☆☆☆☆ Worst dealership experience I've ever had. I visited Sherwood Kia to purchase a 2014 Dodge Grand Caravan and made it clear that my offer was conditional: The vehicle would be repaired. I visited Sherwood Kia to purchase a 2014 Dodge Grand Caravan and made it clear that my offer was conditional: The vehicle would be repaired. The tires would be replaced. I would complete a final test drive. If I was satisfied, I would purchase the van. To show I was a serious buyer, I left a $5,000 deposit. When I returned, the vehicle was nowhere near what I expected. It had what appeared to be gorilla tape on the side, visible rust, and shook badly during the test drive. I even had my partner inspect and drive the van, and she agreed it was not in acceptable condition. Before this, the salesperson had assured me that if I wasn't satisfied after the repairs and final inspection, there would be no problem walking away because they wanted me to be happy with my purchase. The moment I declined to proceed, everything changed. The sales manager came over with an arrogant and confrontational attitude. Instead of addressing my concerns, his first question was, "Who's going to pay for all the money we spent fixing this vehicle?" As a customer, why would I be responsible for the dealership's repair costs when the vehicle still didn't meet the agreed-upon conditions? The conversation quickly became hostile. Rather than listening, the manager raised his voice, accused me of yelling, and then informed me they intended to keep my $5,000 deposit because, in his view, I was obligated to buy the vehicle. That was the most shocking part of the entire experience. A dealership earns its reputation by how it treats customers when things don't go as planned. In my experience, Sherwood Kia failed that test completely. My biggest concern isn't just the condition of the vehicle—it's the leadership. Based on my experience, I believe the sales manager either needs significant customer service and leadership training or should no longer be leading the sales team. A manager should demonstrate professionalism, respect, honesty, and accountability—not arrogance, intimidation, and confrontation. My advice: There are many reputable dealerships in the Edmonton and Sherwood Park area, including Honda and Toyota dealers, where I've purchased vehicles and have always been treated fairly and respectfully. Take your hard-earned money somewhere that values honesty, integrity, and customer service. Based on my experience, I cannot recommend Sherwood Kia to anyone. More

I have had nothing but issues with my 2026 Kia Soul. It has been into the dealership 4 times for the knock sensor. Supposedly it was fixed, but had to have it replaced again about a month ago. This la It has been into the dealership 4 times for the knock sensor. Supposedly it was fixed, but had to have it replaced again about a month ago. This last time I had to pay for it I should not have as its been an on going issue. I had to fill up on my windshield washer fluid on Saturday and the top left of my engine cover is completely broken off. It cannot be missed. Who ever the service person was would have known they broke it and they did not communicate that with me. Very poor service. More

Rant - Sherwood Kia Took my car to Sherwood Kia last week as it had stalled while I was out getting groceries. I've taken my car there many times with no issue and used to be pretty pleased with the ser week as it had stalled while I was out getting groceries. I've taken my car there many times with no issue and used to be pretty pleased with the service, however I will not be returning and urge anyone else to avoid them as well. Took my car in Monday, it wouldn't start and needed to pump the gas to get it to start and even when it did, it was running really roughly. Kia called me the next day to inform me it just needed a new battery and since it was a Costco battery, they couldn't replace it. I was under the impression this was NOT an immediate need, and also didn't believe it was the battery because why would I need to pump the gas to get the car to start if the battery is dead. Car stalled again Wednesday, had it towed and was told they could do a test on the alternator, but I needed to replace the battery first; they would take the battery out and I could pick it up and swap at Costco and they would install a new one. Went in Wednesday night only to be told they didn't have time to remove my battery, and that they would test the alternator with a spare battery from the shop anyway. Thursday rolls around and sure enough they say my alternator is fine, but I need to bring them a new battery. I complied and also asked that the alternator be tested with my new battery. The alternator was "running low but under normal parameters". However, upon driving home from the dealership on Friday my car stalled again. I immediately contacted Kia who essentially told me they weren't able to recreate the stalling, and that they could "work with me to find a solution" . I told them I was not interested in taking my car back as they had it all week and couldn't find the problem (despite running an "Engine Diagnostic"). I was not willing to go without a car for another week while they suggested repairs that weren't remotely related to the issue. Took the car to another mechanic and less than 24 hours and 400 bucks later had a fix - faulty Crank Shaft sensor. The mechanic had successfully recreated the stall and driven my car for 20+ mins after repairing to ensure it was fixed. Kia is now refusing to refund me for the diagnostic because their techs couldn't recreate the issue. I was never once contacted for more detail about the issue when the techs couldn't recreate it. I was also told by the Service Manager that he didn't believe the crank shift was the actual issue - it's actually a catastrophic engine issue that isn't under warranty (go figure, $$$) TL;DR don't take your car to Sherwood Kia unless you want to be gaslight and charged for them to not do their jobs More

This is our 2nd time buying a Kia Sportage from this dealership in Sherwood Park. Our 1st time was actually in 2008 when we purchased a new 2008 Sportage. A few weeks ago, I popped in to ask a Sales p dealership in Sherwood Park. Our 1st time was actually in 2008 when we purchased a new 2008 Sportage. A few weeks ago, I popped in to ask a Sales person for their advice about a possible trade-in, as I felt our Sportage had a few more great years in it but we were just feeling like a change. I grabbed the Salesman's card & left, telling him I'd be in touch soon. A week later I was back speaking with that same salesman, Amin Rajpar. He was EXTREMELY helpful with every question I had with regards to my choice in our next Kia. From day one, of me just popping in to let him know my husband and I were interested in a new purchase up to the day of pick-up, Amin was very pleasant to deal with. He was never 'pushy' or 'greasy' as is with a lot of other car sales people I have dealt with. Amin explained how to navigate around the many new features of our new Sportage. Going from a 2008 Sportage to a 2026 X-Line Sportage has been extremely exciting, especially with all the new technolgy! No more Google Maps on my cell phone! Bringing the new vehicle home was a 3 hour drive but it was extremely comfortable. I felt like going on a road trip instead of heading back home, it was that great! Thank you, as well to the other members of the Kia Team that I met during the process. I met Brooklyn, another Sales person who was very personable & busy showing customers various vehicles. The finance guy, Terry, who walked me through the new financing as well as going over the warranty and extra protection packages I wanted. And Scott, a Sales Manager, who was very funny & friendly as well! As my experience dealing with these few great members was fantastic, I did turn down my trade-in with them. As luck would have it, while I was wandering around looking at the various choices of new vehicles in their new show room, I met a wonderful family who was actually looking for a vehicle & when they heard I was trading my '08 Sportage in, they asked to see it. I was initially in shock when the woman immediately contacted her husband to come see it. Things happened so fast, they wanted it and next thing I knew I was asking Amin to cancel my trade-in. Everyone was pleased and things went so smoothly with BOTH the sale of our old Kia and the purchase of our NEW Kia! All-in-all, it was a wonderful experience. Thanks everyone for your patience & enthusiasm in our purchase! My husband 'might' be able to drive it....... one day...... haha More