Sherwood KIA

This was an absolute nightmare experience at Sherwood Kia, and I strongly advise avoiding their service department. I originally brought my car in for a repair with no check engine light on. What should Kia, and I strongly advise avoiding their service department. I originally brought my car in for a repair with no check engine light on. What should have been a straightforward one-day job turned into four visits over two weeks, an overnight stay without any prior notice, a roughly $5,000 bill, and significant disruption to my life and work. Here's what happened: After the first visit, I picked up my car only to immediately get a check engine light that wasn't there before. On the second visit, they kept the car all day, provided a detailed explanation of the issues, but handed it back still with the check engine light and nothing properly fixed. I had to provide videos and photos just to prove the problems were real. The third and fourth visits dragged it out further. They never informed me that the work required the car to cure overnight—I only found out by calling at 4:45 PM on a Friday (they close at 5:00 PM) when I hadn't heard anything all day. I had specifically told them earlier that day that I needed my car because I was working the next morning (Saturday). Their response: “I have no solution for you.” Because of the lack of communication, I missed work the next day. No one contacted me in the morning to arrange an Uber (as previously mentioned), so I paid $48 for a taxi to arrive at 9:00 AM as promised—only to find the car wasn't ready and was released an hour late, making me too late for my professional obligations. Their Uber service also doesn't pick up from Fort Saskatchewan, forcing me to pay for cabs each time. The poor communication, repeated failures to fix the issue, surprise overnight requirement, and complete disregard for my schedule and needs made this one of the worst service experiences I've had. If you're considering this dealership for repairs, go elsewhere—it's not worth the hassle, expense, or stress. More

I had such a fantastic experience at Sherwood Kia! From start to finish, the team went above and beyond to make the process smooth, transparent, and stress-free. After my 2021 Kia Seltos was unfort From start to finish, the team went above and beyond to make the process smooth, transparent, and stress-free. After my 2021 Kia Seltos was unfortunately written off in an accident, I was feeling very upset and vulnerable. The first Kia dealership I visited was extremely pushy and tried to overcharge me, which only added to the stress. Walking into Sherwood Kia was the complete opposite experience. A huge thank you to Nishant, my salesperson, who was professional, attentive, and never once tried to oversell me or push unnecessary extras. It was refreshing to work with someone who genuinely listened to what I needed and respected my budget. He also took the time to walk me through all the electronics and features in my car before I drove it off the lot, which gave me so much confidence and peace of mind. I also want to recognize Jason in finance, who made the paperwork side of things straightforward and honest. No price gouging, no hidden surprises—just clear explanations and fair numbers. That kind of integrity is rare, and I truly appreciated it. On top of that, Sherwood Kia took care of putting on my winter tires, which was such a thoughtful touch, and they even provided me with a loaner car while I waited for mine to arrive. That level of customer care made me feel valued and supported every step of the way. I couldn’t be happier with my experience and would highly recommend Sherwood Kia, Nishant, and Jason to anyone looking for a dealership that truly puts the customer first. Thank you for turning a difficult situation into such a positive and memorable purchase! More

This dealership service department is terrible to deal with. Anytime that we have a need for parts or questions, They are terribly disorganized and are often not giving us accurate information. Recently w with. Anytime that we have a need for parts or questions, They are terribly disorganized and are often not giving us accurate information. Recently we had to drive a two hour round-trip because they didn’t give us the proper parts. They now do not want to compensate the wear and tear time and gas money that it cost for me to turn around and do another two hour round trip. It also required me leaving a family event. The level of disrespect at this dealership has for people is absolutely stunning There was a couple there that loves almost 3 hours away from the dealership itself. The service department did not bother to mention that they close at two on Saturdays. They drove a six hour round-trip and had to wait for the service department person to come back just so they can get their part so that they wouldn’t have to do another six hour round-trip. This dealership does not care about customer service nor does it care about stepping up to fix their mistakes appropriately. Buyer beware - if you want to use Kia I would go to the West End. They’re phenomenal to deal with up there. I am now at a point that I need to escalate this up to provincial authorities just to have things addressed and dealt with appropriately. Very disappointed. More

Bashar and Sas were exceptional to deal with in sales. They both made us feel welcome when we finally decided on a vehicle from Sherwood Kia. The experience was amazing. Shawna in finance was so amazing s They both made us feel welcome when we finally decided on a vehicle from Sherwood Kia. The experience was amazing. Shawna in finance was so amazing she made us feel so comfortable she took care of everything very professionally we were very impressed. We do give a 5 star rating for Sherwood Kia. More

Heartbreaking Experience –Stay Away from Sherwood Kia! I honestly don’t even know where to begin. I thought buying my 2021 Audi A5 from Sherwood Kia would be exciting — instead, it turned into one of t I honestly don’t even know where to begin. I thought buying my 2021 Audi A5 from Sherwood Kia would be exciting — instead, it turned into one of the most frustrating and disappointing experiences I’ve ever had. When you’re in the showroom, they’re all smiles and sweet talk. They treat you like royalty before the sale. You feel like you’re in good hands… until the moment they cash your cheque. After that? You’re on your own. Right after the purchase, I noticed an issue with the tire pressure. I was reassured that it would be fixed properly. But guess what? They didn’t fix anything. They just topped off the air and handed the car back, hoping I wouldn’t notice. When the problem came back again — as expected — I tried contacting them. I called multiple times over almost a week, and every time I was told, “Someone will get back to you.” Not once did they follow through. When I finally did get someone to talk to me, they had the Confidence to suggest that I might have driven over a nail or something — as if I’m the problem. Completely ignoring the fact that the issue was there from the start and they promised to fix it. Zero accountability. Zero integrity. Even the sales manager couldn’t be bothered to return a single message. It’s like once you drive off the lot, you’re no longer worth their time. You’re just another number. This isn’t just bad customer service — it’s straight-up disrespectful. I trusted them, and they made me feel like a fool for doing so. If you value honesty, reliability, or basic human decency, do NOT buy from Sherwood Kia More

Brooklyn did an excellent job helping me navigate vehicle purchasing from another city! She encouraged me to check out all my options and never pressured me to sign! After the car was driven out to me she ma purchasing from another city! She encouraged me to check out all my options and never pressured me to sign! After the car was driven out to me she made sure I clearly understood all the features and things. Would 100% recommend Brooklyn and Sherwood Kia More

AL Valani was a great help and had great service. I live my new truck! He worked hard to find what I was looking for. I live my new truck! He worked hard to find what I was looking for. More

I had an unexpected financial issue come up recently, and the team at KIA Sherwood Park truly went above and beyond to help me out. I can’t thank Manny and Amin enough for their understanding, support, and g the team at KIA Sherwood Park truly went above and beyond to help me out. I can’t thank Manny and Amin enough for their understanding, support, and genuine effort to make sure I didn’t lose out financially. They treated me with kindness and respect during a tough time, and made a difficult situation so much easier to handle. It’s rare to find that level of care and integrity in business these days. I’ll definitely be coming back once everything is sorted on my end. Highly recommend this dealership—not just for cars, but for real, honest service More