I bought a used 2019 Lexus RX350 here last year. - juliaivory0
I bought a used 2019 Lexus RX350 here last year.
Still they didn't fix the panoramic sunroof problems with not working at all from test drive before I bought. Even thought mor than a month sitting parts on repair shop. While they finally offer me to fix at the Lexus dealer one week later, due to there shop was busy till 3weeks more.
Just before reservation day(Confirmed by Lexus dealer at 8:45am), they contact me they cancel my reservation without any consent. I still didn't get notice from Lexus anything.
More than one month their repair shop and Lexus dealer for fixing other problems from my mechanic checked same day what I bought. 3 times stall after refueling. While I got 'sales manager's word', "the car doesn't problem till next reservation" and they told me to towing their dealer my expense, right after I left dealer to drive 20Km. I didn't receive any reimburse my Uber either same day back to my home, what they told me to cover.
They couldn't deal properly to customer at all.
Sales Manager keep change what he told me, GM(Owner) didn't contact me from 6 hours waiting at the Kia Dealer to discuss this problems last week.
Read More