Subject: Extremely Disappointing Experience with North - anwer_abbas05
Subject: Extremely Disappointing Experience with North Kia – Still No Resolution
After spending a long time researching which car to buy and where to buy it from, I finally decided to go with North Kia. Initially, everything seemed good and as expected. I wasn’t planning to buy a car on the same day, but I did—hoping I was making the right choice.
Unfortunately, the experience quickly went downhill.
When I picked up the vehicle in the evening, I took the key and asked for the second key I had been told I would receive the next day. The following day, after returning to the dealership, I learned that the car actually ONLY comes with one key, something no one had mentioned during the purchase process.
On top of that, I discovered the car had no block heater—which is shocking for a car in Alberta—and there were several damages, including one very obvious one that should have been pointed out from the start.
When I brought these issues to Bass, he told me to go to service to have them checked. I was again told there was only one key, despite being told I would receive the second key the next day. When I spoke to the Finance Manager, Dana, she completely changed her words and said, “I said that if I have the key, we will give it to you.” I was stunned. She said she would try to figure something out and get back to me, but I have never heard from her again.
I booked an appointment with the service department. The service manager, Raj Toor, who once emailed me with the subject line “YOUR SATISFACTION IS OUR PRIORITY,” inspected the damage and agreed it needed to be replaced. He said the Sales Manager (apparently the busiest person on Earth) would contact me. I followed up multiple times, but Raj eventually stopped replying entirely.
I tried calling Bass—no answer.
I contacted Dana again—she repeated that Mike, the Sales Manager, would call me.
To this day, he has never contacted me.
The funny part? Every time you ask them about an issue with your Certified Pre-Owned car, they remind you that it’s not brand new—as if that excuses poor communication, missing items, false promises, and lack of transparency. I still paid a large amount of my hard-earned money and expected honesty, respect, and proper service.
Instead, the after-sales experience has been absolutely disastrous. I can’t even express how disappointed I am.
To this day, NO ONE from North Kia—Mike, Raj, or Dana—has bothered to call me back.
Truly shameful customer service.
I am still waiting.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In