This was an absolute nightmare experience at Sherwood - Mel
This was an absolute nightmare experience at Sherwood Kia, and I strongly advise avoiding their service department.
I originally brought my car in for a repair with no check engine light on. What should have been a straightforward one-day job turned into four visits over two weeks, an overnight stay without any prior notice, a roughly $5,000 bill, and significant disruption to my life and work.
Here's what happened:
After the first visit, I picked up my car only to immediately get a check engine light that wasn't there before.
On the second visit, they kept the car all day, provided a detailed explanation of the issues, but handed it back still with the check engine light and nothing properly fixed.
I had to provide videos and photos just to prove the problems were real.
The third and fourth visits dragged it out further. They never informed me that the work required the car to cure overnight—I only found out by calling at 4:45 PM on a Friday (they close at 5:00 PM) when I hadn't heard anything all day.
I had specifically told them earlier that day that I needed my car because I was working the next morning (Saturday). Their response: “I have no solution for you.”
Because of the lack of communication, I missed work the next day. No one contacted me in the morning to arrange an Uber (as previously mentioned), so I paid $48 for a taxi to arrive at 9:00 AM as promised—only to find the car wasn't ready and was released an hour late, making me too late for my professional obligations.
Their Uber service also doesn't pick up from Fort Saskatchewan, forcing me to pay for cabs each time.
The poor communication, repeated failures to fix the issue, surprise overnight requirement, and complete disregard for my schedule and needs made this one of the worst service experiences I've had. If you're considering this dealership for repairs, go elsewhere—it's not worth the hassle, expense, or stress.
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