17 Alberta Hyundai Dealers

Service was great, friendly. - Sarah J

Service was great, friendly.quick. I get nervous going to a dealership for service. Joy made it super easy and made me feel comfortable.

best dealership ever! - taylor.korchinski

best dealership ever!! i highly recommended servicing your vehicle here. great, accommodating and fantastic staff!

Friendly people, with knowledge about the vehicle that no - marciegladunew

Friendly people, with knowledge about the vehicle that no other service center I've been too, they are very helpful in getting my car done and providing me with a loaner car

I had an excellent experience working with TJ! - Aleksa

I had an excellent experience working with TJ! He was knowledgeable, patient, and attentive to my needs. He made the whole process smooth and stress-free, providing great advice and answering all my questions. Highly recommend TJ for outstanding service!

They have had our vehicle for 7 weeks. - joshconway.7

They have had our vehicle for 7 weeks. We have received a handful of updates, the last being 3 weeks ago. We know it is some kind of engine issue, which the model we have is well-known for. Yet they have not offered a loaner vehicle or anything of the sort. Due to poor service we have had to spend a ridiculous amount of money on ubers etc. I would avoid this dealership if at all possible.

Extreme caution advised: Undisclosed safety defects, - Igor Macedo

Extreme caution advised: Undisclosed safety defects, failed inspection, and shortchanged reimbursement I strongly advise any used car buyer, especially out-of-province buyers, to exercise extreme caution when dealing with Southtown Hyundai. In July 2026, I purchased a 2024 Hyundai Santa Cruz from sales rep Audi Kropp and manager Cory Cooper. They assured me the vehicle was in "very good condition" with a passed Certified Pre-Owned / Mechanical Fitness Assessment. What followed was a complete failure of safety and basic consumer fairness: 1. Severe Undisclosed Defects & Inspection Failure: After driving the vehicle 600 km home to Saskatchewan, it immediately failed its SGI Out-of-Province safety inspection. The radar sensor was literally held on by a plastic zip-tie, the lower engine splash shield was missing, wheel alignment failed, and a front winter tire had a dangerous sidewall bulge. When the truck was shipped back to Edmonton, Southtown Hyundai’s own service department confirmed over $6,700 in required repairs, including a complete transmission replacement due to leaking case halves. 2. Customer Service Failures & Delays: We agreed on a 10:00 AM pickup on Saturday so the vehicle would be detailed and ready. When we arrived after traveling 5.5 hours, the vehicle was not ready until after 1:00 PM (handled by JP). The rushed cleaning left the interior damp with wet stains, and Kal Tire staff pointed out that a waxy spray was applied directly to the brake discs. Multiple cosmetic damages (door/bed scratches, windshield crack, cracked bumper, blurry backup camera) were also never disclosed prior to our trip. 3. Shortchanged on Contract Unwind: Sales Manager Cory Cooper agreed to unwind the purchase contract and reimburse my direct out-of-pocket expenses ($3,043.21). However, the e-transfer sent fell short by $664.72. Beyond denying travel meals and pet boarding, his math contained an additional $230.74 unexplained accounting error. When I asked for an itemized written breakdown of how his figure was calculated, Cory Cooper flatly refused over the phone, stating he was "done emailing." 4. Active Relisting of Defective Inventory: Despite knowing this vehicle requires a full transmission replacement and $3,000+ in safety and radar repairs, Southtown Hyundai has already relisted the exact vehicle back on their website for public sale at original price (STK : PW2153, VIN : 5NTJEDAF4RH100121). An official AMVIC complaint has been filed regarding these practices. Document every interaction and get everything in writing if you deal with this store.

Promises "fully reconditioned," leaves you stranded with - marshallgarrett

Promises "fully reconditioned," leaves you stranded with a broken vehicle ​Save yourself the stress and do not buy a used vehicle from West Edmonton Hyundai. They sold me a vehicle for $34,000 assuring me it was fully reconditioned and passed inspection with flying colors. The moment I took it off the lot, it was clear that was completely false. ​Right away, I noticed a TPMS light on the dash, a broken turn signal that was literally filled with water, terrible wiper blades, low brake fluid, low coolant, and oil that was visibly dirty and old. ​Because of all these obvious red flags, I paid to get an independent inspection done. To their credit, the dealership reimbursed the inspection cost and oil change, but the mechanic's report was a nightmare: over $4,000 in major mechanical repairs needed, including a worn-out toe arm (a severe steering issue) and a leaking timing chain case. ​West Edmonton Hyundai fixed the minor things I originally caught, but refused to cover the $4,000 in actual structural and mechanical repairs. ​Now the vehicle is sitting useless in my driveway. I’m a single dad, and my youngest son has Down syndrome along with other health issues. Getting him to his medical appointments isn't optional, but now I’m stuck constantly rescheduling his care or begging people to borrow a car. On top of managing his needs and parenting my two boys with autism when they're with me, I now have to deal with being sold an unsafe vehicle. ​I don’t have an extra $4,000 lying around to fix a car I just bought for $34k under the promise it was fully inspected. They took my money, handed me defective keys, and stopped caring the second the deal was done. Go somewhere that actually stands by what they sell.

I want to thank Jagvir Singh for negotiating my recent - Paul Bowen

I want to thank Jagvir Singh for negotiating my recent used car sale. He made the decision-making comfortable without any pressure. I appreciate that. It was a serious decision for me and his guidance - and patience - was great. Again, thanks for the professionalism and service.

Spoke with 3 people regarding my trade value all assured - Kevin

Spoke with 3 people regarding my trade value all assured me NO PROBLEM. I also used their own website trade in estimator. Once there was offered 50% of that value. Typical dealership says they are about you but just want the MONEY.

⭐ 1 STAR — BUYERS FROM OUT OF TOWN, READ THIS BEFORE YOU - smallfishbigsea

⭐ 1 STAR — BUYERS FROM OUT OF TOWN, READ THIS BEFORE YOU MAKE THE DRIVE. I live approximately five hours from River City Hyundai in Edmonton, so I made it extremely clear from the beginning that I could not simply “come down and see what happens.” I was shopping for a 2026 Santa Fe Ultimate Calligraphy Hybrid AWD and was quoted a very competitive price of $56,398. I was initially told approximately $18,000 for my trade, and the paperwork I was subsequently given showed a $16,660 trade allowance, subject to inspection. Because I live five hours away, I specifically discussed the trade and the condition of my vehicle before making the trip. I made it clear that I could not afford the deal if the payment increased significantly. I was reassured that as long as my vehicle was in good condition, there should be no problem. This wasn’t some mystery vehicle they knew nothing about. It is a Hyundai, and I disclosed the mileage. My local Hyundai dealership had already physically inspected it and offered $15,500. Based on River City Hyundai’s representations and paperwork, we proceeded. I obtained insurance on the new vehicle, my husband took time off work, we spent the money on fuel and drove five hours to Edmonton. We arrived. The new Santa Fe was exactly the vehicle represented to me. Then they inspected my trade. Suddenly my vehicle was supposedly worth only: $11,000. Not $18,000. Not the $16,660 shown on the paperwork. $11,000. That’s a $5,660 reduction from the written trade allowance after we drove five hours to get there. And somehow another Hyundai dealership that had actually inspected the exact same vehicle in person could offer $15,500. I cannot speak to anyone else’s experience or what River City Hyundai intended. I can only tell you exactly what happened to us. But here’s my opinion: a great deal isn’t a great deal if the numbers don’t survive the customer’s arrival at the dealership. I had specifically explained why I needed accurate numbers BEFORE making a ten-hour round trip. They knew how far away we lived. They knew the mileage. They knew I couldn’t afford substantially higher payments. They reassured me enough that I insured the new vehicle and made the trip. If they genuinely believed my trade could potentially drop by more than $5,600 after inspection, I would have expected that risk to be made crystal clear before a customer drove five hours. Instead, we arrived after investing our time and money and were presented with a completely different financial reality. Maybe they expected that after driving five hours, paying for insurance, burning the gas and taking time off work, we’d feel too invested to walk away. They underestimated us. We walked. I would rather drive five hours home empty-handed than spend years making payments on a deal I told them from the beginning I could not afford. River City Hyundai didn’t lose this sale because I changed my mind about the vehicle. I loved the vehicle. They lost the sale because the numbers I travelled five hours for weren’t the numbers waiting for me when I arrived. My advice to anyone travelling from outside Edmonton: do not make the trip based on preliminary trade numbers. Get the trade value as firmly documented as possible, ask exactly what could cause it to change after inspection, and be completely prepared to walk away. I did. Five hours there. Five hours home. Expensive lesson learned. ⭐ One star.

I brought my vehicle in for servicing and had my Winter - samSborn

I brought my vehicle in for servicing and had my Winter tires switched over. Everyone was very professional and friendly. Picked my car up and everything was done to my satisfaction. Will be back again.

Very poor customer service from online and sale team - dani

Very poor customer service from online and sale team member. We inquired online about a Tucson, waited to contact with a sales team member, and as of the late at night time did not talk to anyone that night. Which was fine because of the hour. The first interaction was Tuesday August 8th. I received an email that they would contact us the next morning with the info we requested. I was then asked for kms of trade in vehicle, and if we wanted to come in to see the vehicle the next day. I said we were from out of town and could not make it till the weekend, but were inquiring on this vehicle. Wednesday we emailed info on the vehicle we were interested in I sent info on where we were at why we were looking at this vehicle. Never heard anything back on Wednesday, Late Thursday morning I emailed again asking where we were at. Did not hear anything Thursday, Friday I made another inquiring to the online inquiry line. Then we decided to see what the payment would be and where we would be at on the trade in. So I filled out the milage the offer for trade in allowance the negative equity on my vehicle, and proceeded.... figuring this would initiate some sore of a reply. After waiting most of the day and not hearing anything for any sales person, I again went back and filled out the info trade in info payment info and hit preapprove. Saturday morning I received an email saying we got your inquiring and someone will be with your shortly. That afternoon, I received an email from the same sales person as before ( unfortunately) and giving me payments on a completely different vehicle then what we inquired on, no explanation no reason. I questioned this and was told it was vehicle we inquired on... I said no I had inquired on a completely different vehicle. I was given a biweekly price and I asked why when you gave me a biweekly price of a 53000 dollar vehicle and now are telling me that a 43000 dollar vehicle is more biweekly payments than the 53000... i was also asked to make an offer on the vehicle and I did. After that I never got any replies back. this was about 230 in the afternoon on Saturday. Very disappointed in the lack of professionalism and lack of attention to a customer that wanted to buy a vehicle from your dealership.

My wife and I visited this dealership today to finalize a - nirav.bhagat

My wife and I visited this dealership today to finalize a deal on a 2026 Palisade Luxury Hybrid. While the salesperson was helpful, the Sales Manager's behavior was completely unacceptable. When we presented a serious, researched offer, the manager was verbally abusive, asking me 'what I drank before coming in' and calling a legitimate negotiation 'crazy.' Furthermore, we were presented with a quote of $78k over $12k above MSRP loaded with unwanted packages. As a professional and a serious buyer, I expect basic respect and transparency, we felt insulted. Buyers beware of high-pressure 'protection packages' and unprofessional leadership here.

Made a appointment with Curtis and Kim looked after both - Chris

Made a appointment with Curtis and Kim looked after both of my wife's and daughter's car,even tho they were strapped busy and only 2 mechanics on hand they still did great service even though my wife and I went shopping they were excellent with our cars and we were happy with the service hats off to the staff in service and the staff out back thank you very much Chris Mitchell 😀

What a joke this dealer has been over the years we have - Benzfan84

What a joke this dealer has been over the years we have had our 2011 Hyundai Sonota. Every time it has graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bolts (they are like 12'' long!) out after rear control arm work was one of the big ones of the past but recently we had the engine finally do the old rod knock, so as per the class action lawsuit to force a lifetime warranty on these, we had it towed to Gary Moe and tried our best to communicate through the lengthy ordeal (Oct. 21st to Dec 4th). So lets start with our service writer Gilles, someone with very little auto knowledge and lacking in customer skills, the kinda thing that you'd think would be perinate for the position? From the beginning it took a long time for them to tell us that a charge for original diagnosis and warranty approval may be necessary, and that charge would be upwards of $270. So we drove (an hour/100kms) and I removed the valve cover myself in the parking lot (hand tools took me about 20 min) and took the required pics (looked as new inside as we maintain it very well). After this we waited weeks for the approval and then more weeks for the work to start. Multiple times including talking to the GM we said I wanted a quick chat with the mechanic doing the work, that NEVER happened, and as a result multiple other issues came from that!! Once finally finished we received the car back with some dirty/missing/loose parts. I was expecting that (past experiences) so whatever, but it was just the overall time frame, lack of communication, general lack of automotive knowledge, overcharging threats, and poor workmanship that gets them the 1 star. They claim to have 5 things they promise to every customer who uses their services. 1. They will greet you upon arriving...this happened no problem there, unnecessary but whatever, it could be useful for some. 2. The car would be returned cleaner than it arrived....it wasn't the underbody tray had oil all over it (dry before). 3. They will perform a walk around at arrival... (to be fair it was dropped of by the tow company after hours, but we never had any paperwork or confirmation of this) 4. Status updates on vehicle progress....NEVER happened once! 5. A follow up a couple days after receiving vehicle back...NEVER happened. Be warned that you will most likely have a very subpar experience @ Gary Moe Hyundai, it's all we expect at this point.

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!