Leduc Hyundai

Very poor customer service from online and sale team member. We inquired online about a Tucson, waited to contact with a sales team member, and as of the late at night time did not talk to anyone that n member. We inquired online about a Tucson, waited to contact with a sales team member, and as of the late at night time did not talk to anyone that night. Which was fine because of the hour. The first interaction was Tuesday August 8th. I received an email that they would contact us the next morning with the info we requested. I was then asked for kms of trade in vehicle, and if we wanted to come in to see the vehicle the next day. I said we were from out of town and could not make it till the weekend, but were inquiring on this vehicle. Wednesday we emailed info on the vehicle we were interested in I sent info on where we were at why we were looking at this vehicle. Never heard anything back on Wednesday, Late Thursday morning I emailed again asking where we were at. Did not hear anything Thursday, Friday I made another inquiring to the online inquiry line. Then we decided to see what the payment would be and where we would be at on the trade in. So I filled out the milage the offer for trade in allowance the negative equity on my vehicle, and proceeded.... figuring this would initiate some sore of a reply. After waiting most of the day and not hearing anything for any sales person, I again went back and filled out the info trade in info payment info and hit preapprove. Saturday morning I received an email saying we got your inquiring and someone will be with your shortly. That afternoon, I received an email from the same sales person as before ( unfortunately) and giving me payments on a completely different vehicle then what we inquired on, no explanation no reason. I questioned this and was told it was vehicle we inquired on... I said no I had inquired on a completely different vehicle. I was given a biweekly price and I asked why when you gave me a biweekly price of a 53000 dollar vehicle and now are telling me that a 43000 dollar vehicle is more biweekly payments than the 53000... i was also asked to make an offer on the vehicle and I did. After that I never got any replies back. this was about 230 in the afternoon on Saturday. Very disappointed in the lack of professionalism and lack of attention to a customer that wanted to buy a vehicle from your dealership. More

Amazing staff. Everyone is so welcoming. It was super easy to purchase a vehicle through them. Everyone is so welcoming. It was super easy to purchase a vehicle through them. More

So before I brought my vehicle in for an oil change, I confirmed with them if that was OK if I brought in my own oil, oil filter and air filter. I was told that that was fine. Just give them a heads up. S confirmed with them if that was OK if I brought in my own oil, oil filter and air filter. I was told that that was fine. Just give them a heads up. So when I brought the car in, I told the service advisor that the oil and everything was in the back of the car. When my car was ready, and I was ready to pay the bill, I looked and they had put their own oil and filter in. I asked why my oil wasn’t used and gave some excuse about not having some kind of code. So instead of coming to see me in the waiting area they just went ahead and did what they wanted to do. The service advisor says oh I’ll get the manager to call you the next day and we’ll make it right. The service manager did not call me. I had to call and you can tell on the other end he didn’t really give two craps. Also, my air cleaner wasn’t even changed out, and it was filthy. So it makes you wonder if they can’t even do a simple thing like check an air filter, doing an oil change what kind of service are you really getting for something more serious?.They also really push upselling you to do a whole bunch of other services. Will definitely not be going back. More

Expect to be charged much more for your regular maintenance service and absolutely no customer service from the service department team. I brought my 2024 vehicle in for a $70 oil change and was as maintenance service and absolutely no customer service from the service department team. I brought my 2024 vehicle in for a $70 oil change and was asked to approve a quote for over $700. I declined but then they didn't even bother doing their complimentary car wash and resetting the service notification. When I drove back and asked them to reset, I spoke with the Service Manager, Taylor, and she said I was attacking them and asked if I was having a bad day instead of simply apologizing. I asked how she would like it she had to drive back to get the service notification taken off AFTER I told them before I drove off and she said it was a simple fix and I was being rude. She probably needs training in the customer service area. I remember they were so great the first 3 times I brought my vehicle in but not sure what happened. I will defintely not be coming here again. Don't need to be treated so rudely when I'm paying them. More

This Dealership is the worst! They delivered a vehicle with absolutely no oil in it. Over 700km with no oil. They stated they had a “ service date “ in September 2025 on the vehi They delivered a vehicle with absolutely no oil in it. Over 700km with no oil. They stated they had a “ service date “ in September 2025 on the vehicle. Which was a complete lie. If such services were done on it why did I receive it with no fluids? However they did offer to cover the cost on the oil change, I took my vehicle to a shop 3 days after receiving it via delivery. They found multiple items wrong with the unit, rear toe links needed to be replaced as it was causing the tires to be worn unevenly, The air filter oil lid needed screws replaced, and a cabin air filter, wipers. Totalling close to $900.00. They informed me and I quote “ Taylor Thomson: Please contact your sales team to discuss this matter further. No one here approved repairs, you decided on your own without getting approval for your sales team to pay for these repairs. This is the service department, not the sales department. All repairs are approved through the sales department as we did not sell the vehicle. and I only approved for oil change as a gesture to you “ Proper gesture would have been to properly make sure vehicles are thoroughly inspected and serviced prior to leaving their lot. And, I don’t know maybe taking accountability and responsibility. More

Horrible experience in buying a used car. Worst experience of my life in buying a used car, where I have lived and bought cars and motorcycles in North America, Europe and Asia. They hide i Worst experience of my life in buying a used car, where I have lived and bought cars and motorcycles in North America, Europe and Asia. They hide issues, no full disclosures, said all is checked while it was opposite. I thought that Canadian businesses are generally more honest than others but that dream was shattered after a purchase from this dealership. Not recommended . If you have no other options in buying a used car then take the vehicle to an independent inspection station and got it checked inside out. Don't trust a word they utter. Consider your self behind enemy lines and no one can be trusted, :) More

Great service, friendly people. Always available to help, never had any issues dealing with them. Always available to help, never had any issues dealing with them. More

Visit Jared N. for a proper purchase experience. I continue buying from him happily. Excellent. for a proper purchase experience. I continue buying from him happily. Excellent. More

I had an amazing experience with Taylor and her team in service. Outstanding! She explained everything very well, keep us fully informed on the issue (which was a difficult one) and went the extra mile to service. Outstanding! She explained everything very well, keep us fully informed on the issue (which was a difficult one) and went the extra mile to keep us satisfied. Thank you Taylor and team!! More

horrible customer service from several employees at this dealership. they steal your personal belongings and have no accountability. they lie and treat customers like crap in return. in no way should a car dealership. they steal your personal belongings and have no accountability. they lie and treat customers like crap in return. in no way should a car dealership - a business that relies heavily on making their money off customers - treat people this way. stay away from sales rep Ryan and the woman in the service department - very unprofessional and disrespectful. appalled by the service at the Leduc Hyundai dealership. I was unfortunately referred to get my car serviced there but save yourself the trouble; i highly do NOT recommend. More