17 Alberta Hyundai Dealers

Kyle at Hyundai grande prairie was a pleasure to work - Acervolvo

Kyle at Hyundai grande prairie was a pleasure to work with in our second purchase

We just bought our daughter’s first vehicle. - Very happy customer

We just bought our daughter’s first vehicle. We had the pleasure of dealing with John Assef. John was excellent he answered all of our questions and went above and beyond to make sure all of our needs were met to have peace of mind as parents. We would definitely go back and deal with John.

Got a new suv from Sherwood Park Hyundai thanks to Kien - Austin

Got a new suv from Sherwood Park Hyundai thanks to Kien for making it happen

We were told the packages were ‘factory installed’ and - jessi041697

We were told the packages were ‘factory installed’ and couldn’t be removed, yet when the car arrived none of them were there. The deal we agreed to with Richie (Homam Mustafa) verbally and on paper was completely changed when we were rushed into signing different terms. They overcharged us, broke promises, and Richie even threatened to call the police if we didn’t leave with the car — which he actually did. Hands down the WORST dealership experience we’ve ever had. Do NOT go to Spruce Grove Hyundai

What a joke this dealer has been over the years we have - Benzfan84

What a joke this dealer has been over the years we have had our 2011 Hyundai Sonota. Every time it has graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bolts (they are like 12'' long!) out after rear control arm work was one of the big ones of the past but recently we had the engine finally do the old rod knock, so as per the class action lawsuit to force a lifetime warranty on these, we had it towed to Gary Moe and tried our best to communicate through the lengthy ordeal (Oct. 21st to Dec 4th). So lets start with our service writer Gilles, someone with very little auto knowledge and lacking in customer skills, the kinda thing that you'd think would be perinate for the position? From the beginning it took a long time for them to tell us that a charge for original diagnosis and warranty approval may be necessary, and that charge would be upwards of $270. So we drove (an hour/100kms) and I removed the valve cover myself in the parking lot (hand tools took me about 20 min) and took the required pics (looked as new inside as we maintain it very well). After this we waited weeks for the approval and then more weeks for the work to start. Multiple times including talking to the GM we said I wanted a quick chat with the mechanic doing the work, that NEVER happened, and as a result multiple other issues came from that!! Once finally finished we received the car back with some dirty/missing/loose parts. I was expecting that (past experiences) so whatever, but it was just the overall time frame, lack of communication, general lack of automotive knowledge, overcharging threats, and poor workmanship that gets them the 1 star. They claim to have 5 things they promise to every customer who uses their services. 1. They will greet you upon arriving...this happened no problem there, unnecessary but whatever, it could be useful for some. 2. The car would be returned cleaner than it arrived....it wasn't the underbody tray had oil all over it (dry before). 3. They will perform a walk around at arrival... (to be fair it was dropped of by the tow company after hours, but we never had any paperwork or confirmation of this) 4. Status updates on vehicle progress....NEVER happened once! 5. A follow up a couple days after receiving vehicle back...NEVER happened. Be warned that you will most likely have a very subpar experience @ Gary Moe Hyundai, it's all we expect at this point.

Subject: Detailed Report of Safety Incident, Vehicle - Alomari198712

Subject: Detailed Report of Safety Incident, Vehicle Damage, Financial Loss, and Unprofessional Conduct My name is Ahmad Alomari, and I own a 2025 Hyundai Tucson. I am writing to provide a full and accurate account of a very serious incident that occurred with my vehicle and the extremely poor treatment I received from the service department. On November 3, 2025, I went with my 7-year-old son to Northstar Hyundai to get an oil change. I paid for the service and drove back home, which is about 20 km away from the dealership. After arriving home, my wife—who was only 9 days post-cesarean section—and my newborn baby (9 days old) and I decided to go out together. After driving only about 100 meters, the vehicle suddenly stopped, the oil warning light turned on, and the car slipped off the curb. My wife suffered injuries because of the sudden stop. I immediately turned off the engine and saw oil spilled everywhere. When I checked under the car, the oil was completely drained onto the ground. This was an extremely dangerous situation. If this had happened while I was driving on the highway with my son earlier, the consequences could have been catastrophic. I have video evidence of the incident. I called the dealership immediately. They told me they would send a tow truck. I waited outside in the cold for more than 1 hour and 30 minutes. When the tow truck arrived and lifted the vehicle, we confirmed the entire underside was covered in oil. I called the dealership again to ask if I could come pick up a rental car while they repaired my vehicle. They said yes. But only five minutes later, the Service Department Manager called me with a very rude and disrespectful tone, telling me, “Didn’t I tell you not to come?” His attitude was arrogant, unprofessional, and completely unacceptable. The dealership took my car, leaving me with no vehicle at a time when my wife was in pain and needed medical attention. I had to ask my neighbors to drive us to the hospital. The next day, the rental company called me to tell me that a rental car was ready. When I agreed to come pick it up, the service manager called me again and spoke to me a second time in a rude, offensive manner, saying he would “find another rental company.” I explained to him that I did not choose the rental company, they contacted me directly, and that I was already late for a doctor’s appointment. He became even more disrespectful. On the third day, the dealership called and said my car was ready. When I arrived, I found the vehicle lifted on a jack. They told me this meant the car was ready. I asked what had happened, and they admitted that the mechanic forgot to tighten the oil drain plug. When I confronted the service manager about why he spoke to me so rudely, he said only “It’s okay,” and offered me $500 cash to take the car. I checked the Hyundai app on my phone and found errors and issues still showing. When I pointed them out, he told me “Don’t worry, everything is fine.” I told him I would not take the car unless everything was actually fixed. He insisted again with the $500 offer, which I refused. They took the rental car back and gave me a 2023 Hyundai Tucson with only 20,000 km to use temporarily. The service manager was clearly upset. The next day, while driving the replacement vehicle, it suddenly stopped as well, and six different warning lights turned on at the same time. I have photos. I called the dealership again and told them what happened. They told me to bring the car, but the vehicle was unsafe and not drivable. At first they refused to send anyone to help, but after I insisted, they finally sent someone. The technician connected a diagnostic computer and said, “I don’t know what happened, maybe someone didn’t do the service correctly.” At this point, I completely lost trust in driving a Hyundai Tucson. On November 17, 2025, I went to the dealership and asked about my original vehicle, and they told me it was not repaired yet. They then suggeste

Very disappointing experience at Southtown Hyundai. - Spsdeo87

Very disappointing experience at Southtown Hyundai. The staff was unhelpful and communication was poor from start to finish. I felt pressured rather than supported, and important details were not explained clearly. The process took much longer than promised, and customer service did not seem to care about resolving concerns. Overall, this dealership did not meet basic expectations for professionalism or honesty. I would not recommend Southtown Hyundai based on my experience. Specially Joyce in finance.

They make me feel like family here. - richard Afonso

They make me feel like family here. Aways know what is happening with my car. Very friendly service here..From the moment I arrive to the time my car is finished top notch service. Special thanks to Steve Jones. Top notch service!!!

I had an excellent experience working with TJ! - Aleksa

I had an excellent experience working with TJ! He was knowledgeable, patient, and attentive to my needs. He made the whole process smooth and stress-free, providing great advice and answering all my questions. Highly recommend TJ for outstanding service!

My recent service experience at West Edmonton Hyundai was - asheena_eden

My recent service experience at West Edmonton Hyundai was extremely disappointing. The last oil change on my vehicle was performed at this dealership. Shortly afterward, I brought my vehicle in for an unrelated coolant concern. During that visit, I was advised that my turbocharger was leaking oil and needed to be replaced at a cost of approximately $3,600. Given the size of that repair, I sought a second opinion from an independent repair facility, Sandy Lane Automotive. Their written inspection found that the turbocharger was not leaking or failing. Instead, they documented that the engine oil level was significantly overfilled (approximately 1.3 litres too much) and that replacing the turbo would not have resolved the issue. The independent shop completed the corrective repair, which involved cleaning oil-contaminated components and replacing a damaged intake tube and seal. The total cost was over $1,100. I provided this documentation to West Edmonton Hyundai and requested reimbursement. My interactions with the Service Manager, Alanna Stokes, were very discouraging. I found her responses dismissive and abrasive, and she was unwilling to meaningfully address the independent findings. I also contacted the General Manager, Robbie Gordash. While he was polite in his communications, it took a long time to receive a response, and ultimately the dealership declined to provide reimbursement unless I returned the vehicle to them for re-inspection. I was later offered store credit for future service, which I declined as I no longer feel comfortable having my vehicle serviced at this dealership. I also requested internal service records and verification related to the oil change (inspection checklist and oil dispensing records). I was told only that their system is programmed to dispense the correct amount of oil, but no documentation was provided. What is most concerning is that I was initially advised to replace a turbocharger that did not need to be replaced. Had I not sought a second opinion, I would have spent thousands of dollars unnecessarily. I am sharing this experience so other customers understand the importance of getting a second opinion and being cautious with major repair recommendations.

I want to thank Jagvir Singh for negotiating my recent - Paul Bowen

I want to thank Jagvir Singh for negotiating my recent used car sale. He made the decision-making comfortable without any pressure. I appreciate that. It was a serious decision for me and his guidance - and patience - was great. Again, thanks for the professionalism and service.

horrible after service. - paulafortune3

horrible after service. Returned to dealership with a request for piece of mind support. they charged us diagnoses a $149 fees for each (4 issues) item. We purchased this car 2 months ago. They were resistant to working with us and confirmed their poor customer service rating. I'm sure i will never go there again. My issue is not with the service department because they were following organizational protocol..

So before I brought my vehicle in for an oil change, I - Peenpeen68

So before I brought my vehicle in for an oil change, I confirmed with them if that was OK if I brought in my own oil, oil filter and air filter. I was told that that was fine. Just give them a heads up. So when I brought the car in, I told the service advisor that the oil and everything was in the back of the car. When my car was ready, and I was ready to pay the bill, I looked and they had put their own oil and filter in. I asked why my oil wasn’t used and gave some excuse about not having some kind of code. So instead of coming to see me in the waiting area they just went ahead and did what they wanted to do. The service advisor says oh I’ll get the manager to call you the next day and we’ll make it right. The service manager did not call me. I had to call and you can tell on the other end he didn’t really give two craps. Also, my air cleaner wasn’t even changed out, and it was filthy. So it makes you wonder if they can’t even do a simple thing like check an air filter, doing an oil change what kind of service are you really getting for something more serious?.They also really push upselling you to do a whole bunch of other services. Will definitely not be going back.

I've only had positive experiences every time I am in - Ken

I've only had positive experiences every time I am in Service. Workmanship is good and the staff are wonderful deal with.

My wife and I visited this dealership today to finalize a - nirav.bhagat

My wife and I visited this dealership today to finalize a deal on a 2026 Palisade Luxury Hybrid. While the salesperson was helpful, the Sales Manager's behavior was completely unacceptable. When we presented a serious, researched offer, the manager was verbally abusive, asking me 'what I drank before coming in' and calling a legitimate negotiation 'crazy.' Furthermore, we were presented with a quote of $78k over $12k above MSRP loaded with unwanted packages. As a professional and a serious buyer, I expect basic respect and transparency, we felt insulted. Buyers beware of high-pressure 'protection packages' and unprofessional leadership here.

Made a appointment with Curtis and Kim looked after both - Chris

Made a appointment with Curtis and Kim looked after both of my wife's and daughter's car,even tho they were strapped busy and only 2 mechanics on hand they still did great service even though my wife and I went shopping they were excellent with our cars and we were happy with the service hats off to the staff in service and the staff out back thank you very much Chris Mitchell 😀

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!