Had a great experience when we traded in our 2023 Hyundai - batista1428
Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly.
Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us.
Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord.
The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost.
After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in.
Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations.
Thanks, Ghanem, Jazz, Wayne and Jason!
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