17 Alberta Hyundai Dealers

The service was great. - tjmarshall02

The service was great. Everyone there spoke good English. Alana went out of her way to provide me with what I wanted

Great communication, excellent service. - Kathie.s

Great communication, excellent service. Our interaction was with the service department. Our service representative was excellent!!! She kept us updated and informed. Explained everything thoroughly and we were able to choose what needed to be done now and what could wait. With all the information, we made decisions based on what would work best for us. Thank you for great service!! PS- this was the only way I could get into the survey- please be sure it gets to the service department!!! Thannks

This is the second vehicle I have purchased from Gary Moe - Gary Wade

This is the second vehicle I have purchased from Gary Moe Hyundai in the last couple of years, and can’t say enough good things about them. I have had the pleasure of meeting Kerwin, my salesperson, Tracey, Finance Manager, Jonny, General Sales Manager and Greg, Sales Manager. Everyone went out of their way to make my experience both pleasurable and hassle free. If you are considering purchasing a vehicle, whether it be new or used, I highly encourage you to give Gary Moe Hyundai a visit. I live in Calgary, and can confidently say it is well worth the drive.

Openly discussed what I was looking for, how much I was - Car Guy

Openly discussed what I was looking for, how much I was hoping to pay, and asked to get close or reach it. I said I'd buy immediately if they could. Instead they played games and insulted me. The Sales Manager then contacted me and insulted me several more times. Pretty sure that's not a great tactic to sell cars. They are unprofessional and terrible people. Avoid this place.

December 2, 2024: My Sonata was making this clicking - GT

December 2, 2024: My Sonata was making this clicking sound (coming form the steering column) when I turned left and right and rattled quite a bit as you drove the car as well. When I researched that noise I found out that Hyundai cars made in the 2011-2014 range have had issues with the steering wheel coupler. So I brought it to the dealership as the mechanics I spoke to recommended. We paid $150 for a diagnostic. I do not believe they touched that car to be honest. They recorded a 20s video with the hood open to justify the $4000 bill they were ready to send our way. Here it is: - Replace MDPS assembly and break away bolt: $2427.68 - Flush automatic transmission: $413.03 - Perform brake fluid flush: $195.67 - Cooling system flush: $197.14 - Replace spark plugs: $266.72 - Replace hood shocks: $394.18 I wanted to give them the benefit of the doubt and I asked them: "Does the noise have anything to do with the steering wheel coupler? I heard many of these cars had issues with that before and it is supposed to be fairly simple to fix it from what I have heard". They said: "I hear you but no, the entire part has to be replaced" My wife went to pick up the car and she said that a kid (mechanic) showed up. She asked how do they know what the problem is. They said that the noise it makes, for sure they need to replace the MDPS. She asked "how do you know? we brought this car to other mechanics and they did not know" He stumbled and then said "they were experts". The truth is simple. They could have fixed with a $300 service and replacing a $15 part. But that is not what dealerships do. They will take every penny you have (or don't) whether you need the service or not. Whether is the truth or not. At that, Southtown Hyundai, you really are experts!! I went ahead and spoke to another mechanic. He charged me $300 to replace the steering wheel coupler that costs $15 and … boom! Problem solved!! My question is a simple one... do they have any decency left or as long as they are making money and screwing everyone else, it is all good? Is that even legal? Because others are ignorant on the subject, are they allowed to lie to you to steal from you? It has to be illegal. If not illegal, it is definitely immoral. With that said...unless you have so much money that you do not know the difference between $5 and $5000, please do your service with Southtown Hyundai. If you value your money, please go elsewhere and do not allow this type of scheme continue. This is ridiculous! By the way, the name I clicked on here has nothing to do with the experience I had with the dealership, this website will not allow me to post unless I clicked on a name. That is why. The problem I had was with the service department and their dishonesty.

The were evasive and did not return calls quickly. - Frank Santacroce

The were evasive and did not return calls quickly. They also have bad product. I will never buy a Hyundai again!!!

I am always treated well at this dealership. - eleanora2

I am always treated well at this dealership. On my last visit the technician spoke to me after looking at my vehicle. The problem I was having has somehow disappeared for now. Several checks were made but couldn’t find the problem. Was told to bring it back if problem occurs again. The car wash was an added touch! I found it difficult to make a service appointment and talk to a service advisor in the early - mid morning. Michell and the technician (Alex?) we’re great to deal with. See you on my next visit!

We factory-ordered a 2022 Hyundai Santa Fe PHEV and - richardjoa39

We factory-ordered a 2022 Hyundai Santa Fe PHEV and immediately noticed a driveline vibration as soon as I drove it off the lot. The dealership's mechanics confirmed the issue but were unable to fix it. Over the course of two years, the problems only escalated. The vehicle had two dangerous incidents where it posed a serious risk to our safety, along with countless ongoing issues. Hyundai Canada has now attempted to dismiss the vibration as a “normal characteristic of the vehicle,” which is unacceptable. To make matters worse, the car began experiencing unintended acceleration, a serious safety issue that the dealership failed to document or address. This vehicle is now too dangerous to drive, forcing us to purchase another car and park what has turned out to be an epic lemon. Despite incurring over $10,000 in legal fees, the dealership and Hyundai Canada refuse to take accountability. Adding insult to injury, when I asked the dealer if I could store the vehicle on their lot until this matter is resolved, I was told they’d charge me $20 per day. This experience has been nothing short of a nightmare. The vehicle is a garbage product, and the dealership's response has been appalling. I would strongly caution anyone against purchasing from this dealership or trusting Hyundai Canada.

I have bought two vehicles from River City Hyundai over - Kelvin

I have bought two vehicles from River City Hyundai over the last 18 months. The sale experience was excellent, staff was knowledgeable and courteous and the price was more than fair. I have also had these vehicles serviced there and would not take them anywhere else. The service advisor was extremely efficient and easy to deal with, the service prompt and what was done was above and beyond what was promised.

Avoid this dealership at all costs! - Rachel

Avoid this dealership at all costs! I purchased a Hyundai Kona in October of 2023, at the time of purchase I also bought a set of winter tires on rims. The tires and rims they sold me were too small and caused a major and constant malfunction of the ABS system. The vehicle would brake suddenly as if something was in front of it for no reason, I was almost rear-ended twice and involved in a serious road rage incident. I made multiple trips and calls to the dealership service department and was told every time that they could not figure out the issue. Once the summer tires were installed in spring of 2024, problem solved, I also had a new windshield installed at the same time and believed it was the re-calibration that fixed the issue. I was never satisfied with the service department and had started going elsewhere for routine maintenance, when I went to have my winter tires installed there for the season, they immediately noticed they were too small and advised against installation. I called South Trail and that began a week long fight to get them to address the fact that this was their original error and had been the cause of all the malfunctions all along. I was talked down too, ignored, misled, and outright lied to by the sales manager Reggie. (I should note that after I suggested it, I was offered a chance to purchase new winter tires and rims at cost, this was before I drove the car again with the tires they sold me and realized the ABS issue was back). If I hadn't gone elsewhere and sought advice from multiple other dealerships and tire shops and simply believed South Trail Hyundai, I would still be driving with a dangerous malfunction. Reggie told me that all the other places I spoke to were "just saying that" to me about the tires to make a sale. This place only cares about the original sale, they don't understand basic customer service, common sense or the safety of their vehicles on the road. Even my original sales experience with Alex was mediocre at best, and obviously I was disappointed in the service when they could not diagnose the issues over multiple visits and calls. Once I returned to the service department yet again for them to "test drive" for the issue again, the service manager immediately agreed that the tires were too small and that was the obviously the cause of the ABS malfunction. Not sure why that never occurred to them in all the previous visits...The dealership manager then begrudgingly approved a larger tire size on the same rims. No apology, no face to face contact, no follow up and generally just embarrassingly poor customer service. I LOVE my Hyundai Kona, it gets noticed everywhere and I always recommend it. I will now also be telling people to NEVER go to this dealership, or any part of the McManes Auto Group, they obviously cannot be trusted at all. Zero stars.

I recently had the opportunity to work with Ryan Shank at - tsprung

I recently had the opportunity to work with Ryan Shank at Hyundai Gallery, amazing experience, honest, professional and true to his word. Tim Sprung

This is the best service department I have dealt with in - CarolHB

This is the best service department I have dealt with in all my years of owing a car. I know upfront what it is going to cost. It is one of the few businesses where you actually feel like a valued customer. It is the only place I will take my car.

Tried to sell me a hyundai venue essential with total - JayB

Tried to sell me a hyundai venue essential with total price of 34000 cad even with a 5000cad downpayment on a 60 month term. The MSRP for the said vehicle is 23778cad with freight and levies included. Computation was shown to me on a piece of paper and was handwritten by the manager with no comprehensive breakdown of fees whatsoever. The offer was 50% higher than the MSRP and was told that the interest rate was @ 5.49%apr. Would probably take my business elsewhere.

Horrible experience. - Akhil

Horrible experience. Salesmen exhibiting hostile behavior. Wanted to buy a new Hyundai and was ready to factory order but was given abhorrent treatment. When I wanted to complain, the manager even refused to talk . This place deserves to be shut down. I have already complained to the head office.

WORST DEALERSHIP! - gesilicious

WORST DEALERSHIP! DO NOT.... I REPEAT DO NOT HAVE ANYTHING TO DO WITH THIS DEALERSHIP! THEY ARE BLOODY LIARS. FULL OF DECEIT! IF THEY TELL YOU TO TURN LEFT PLEASE CONSIDER TURNING RIGHT OR GOING STRAIGHT FORWARD. CALVIN, THE FINANCE MANAGER IS FRAUDULENT AND DISRESPECTFUL. THE GENERAL MANAGER, MIKE, IS NO DIFFERENT EITHER. THEY WOULD SELL DEFECTIVE CAR TO YOU. AVOID THIS PLACE BY ALL MEANS. WHEN YOU FALL VICTIM OF THEIR FRAUD AND LIES 'N YOU ASK TO SPEAK TO THEIR MANAGER, JUST KNOW IT'S HEADING TO A BRICK WALL... THIS IS NOT A PLC TO GO TO IF YOU ARE NOT READY FOR STRESS, REGRET AND BITTERNESS. 🤦‍♂️ IT IS A TERRIBLE EXPERIENCE. SO TERRIBLE I CAN'T EVEN BEGIN TO EXPLAIN. YOU HAVE TO BE VIGILANT WITH THESE CRIMINALS.

Tassie was very knowledgeable and did not pressure us - dj

Tassie was very knowledgeable and did not pressure us into making a decision. He explained all the features and options very thoroughly and let us go away and think about what we wanted to do. Upon receipt of the new car, he was very patient answering our questions and explaining all the buttons and gadgets in the new vehicle.

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!