78 Alberta Ford Dealers

They will scam you. - B

They will scam you. They will lie to you and they will belittle you. I dont know how this company is still alive.

We had no intentions of purchasing but the Fusion... - Fred & Carolyn

We had no intentions of purchasing but the Fusion Platinum really took our eye. Jamie met us on the lot and we were so impressed with her personality and knowledge that we made an offer which was accepted and we are now the proud owners. This is the seventh vehicle our family has purchased and the staff have always gone out of their way for us. We strongly recommend the dealership.

So, a perennial problem with the Metro Ford dealership in - ngretener

So, a perennial problem with the Metro Ford dealership in Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, but no such luck. If you make an appointment for same-day service, don’t expect it to be honoured. They chronically overbook. The norm, through my experience, is that they will often keep your car overnight, which can really play havoc with your own schedule. The maddening think is their notification system, where you get bombarded through the day with updates such as (after noon for a car that was brought in at 9 am) “Your car is not yet in the service bay, but its eighth in line…” followed by messages over the hours where you are “…fourth in line”….”second in line”…and then, the final blow, at around 5:45 pm “We will not be able to get to your car today…”. In fact, on my appointment yesterday, I got no responses after the first update—nothing to tell me the car would be held overnight. Had to call the next day to find out what was happening. It all reminds me of that Seinfeld segment on “Reservations”. “Yes, Mr. Seinfeld, we have your reservation, we just don’t have your car.” Seinfeld “I don’t think you understand what a reservation is.” I don’t think Metro Ford understands what an appointment is.

I saw a car at Dunlop that I had to have, but I did not - andyschwab2

I saw a car at Dunlop that I had to have, but I did not have the money yet, just enough for a deposit so, so I kept making those someone else wouldn't get it first. The salesman was excellent, said he could be patient and would accept my deposit. My "deal" kept getting delayed, so I kept making those sorry "not-yet, not-yet" phone calls. The sales manager and finance manager stayed with me and supported me the whole time. When I began to question what I had got myself into, their response was excellent. After 2 1/2 months, my deal finally pulled through. The car was ready outside. Those guys at Dunlop made my day! Great people - all the best.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Do not deal with them for parts. - Bad

Do not deal with them for parts. Sold me a door key pad without telling me in advance they had to program it as well. Paid $220 for the pad and then they wanted $179 for programming. Went to return it and they would not, without the card board box it was shipped in. Basically blackmail in order to screw me out of another $179. Will never go back there for parts or service ever again.

Dakota was excellent in explaining the new features on - New vehicle purchase

Dakota was excellent in explaining the new features on my new vehicle. I'd highly recommend Dakota if you are going to be buying from this location!!

BUYER BEWARE I negotiated a used vehicle purchase - iain.d.a.mcleod

BUYER BEWARE I negotiated a used vehicle purchase with Griffiths Ford and after driving from Calgary to Hinton, a 5.5 hr drive, I found several undisclosed issues with the vehicle. These issues all should have been identified on the inspection that they performed but were either missed or omitted (Significant leak from the oil pan, warning light on the dash, cruise control not working, lane assist not working, disconnected vacuum line on the fuel system, and the oil was overfilled). There was no one available to rectify the issues or negotiate a solution, so I had to drive home without the vehicle. I attempted to salvage the sale with the Sales Manager Derrick who begrudgingly worked with me to come to terms, but then he backed out on terms we had already agreed upon and failed to provide the documentation I had requested, so I made the decision to walk away. On multiple occasions I was told that my expectations did not align with a used purchase, but I maintain that a used vehicle should not have warning lights illuminated for safety systems not working, nor should it have any of the other issues noted without being disclosed to a customer. Identifying and rectifying these issues should be part of the service provided by any capable, full-service dealership prior to listing a vehicle for sale. Understandably errors do happen, so my hope was that a reputable dealership would have taken ownership of the issues, made things right, and worked with me to retain the sale. Instead, I dealt with a Sales Manager who actively avoided communicating with me, blamed me for expecting too much, and was intent on terminating the sale. Honestly, I wish things would have gone differently because I am a big fan of supporting small town, family-owned businesses, but the treatment I received was what I’d expect out of a shady used car lot, not a reputable Ford dealer. I would urge any perspective customer for Griffiths Ford to look elsewhere as I witnessed a lack of attention to detail within the service department, and the customer service from the Sales Manager was abhorrent. Long story short, think long and hard before trusting Griffiths Ford with your next purchase or service visit.

Taylor is such an awesome guy to work with. - Jesse

Taylor is such an awesome guy to work with. Very understandable, and any confusion always makes sure he gets the point across! Would recommend this service shop 10/10

Purchased a new ford explorer - GordieandPattie

Three days I had a new 2019 for explorer on my door steps. Thanks to Cole and Jody for the awesome work you did for us, so I could take my mom comfortably to an appointment in Regina. Thank you Big M Ford

The worst customer service ever, You should be ashamed of - amroumh

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory

Got a pin card for a vehicle I was dealing on was on my... - Patrick MacNeil

Got a pin card for a vehicle I was dealing on was on my way to the dealership and got a call saying they sold it out from under me I would not deal with this place their word is not worth sh##

Excellent service Carstairs Ford! - airl_aia

Excellent service Carstairs Ford! All the staff are friendly & very helpful and they are All Amazing

After having a bad experience with a dealership in... - Adara126macpherson

After having a bad experience with a dealership in Edmonton I decided to call Rainbow Ford to get a second opinion about getting a vehicle. Kerry was very friendly and invited us in to look at some vehicles the next day. We test drove a vehicle in the morning and met with financing and within a few hours we drove away in our new Ford Escape! We got an amazing price with a great interest rate! Thank you so much Kerry and also Berry for the great customer service!

One of the best places to go for outstanding service and - flyboy22

One of the best places to go for outstanding service and very helpful friendly staff that will go out of there way to help you

Sales are excellent. - allie

Sales are excellent. Service does not value people's time. Took 2 trips with 8 hours wait in total to get a new gas cap. Appalling!!

I wish I could give them 0 stars, or better yet -5. - Northstarworstdealer

I wish I could give them 0 stars, or better yet -5. I worked here for years and I am telling all the customers that you are getting scammed. Working here really broke my trust in humans, car dealer owners, managers/supervisors, coworkers, etc. If you the customer thinks you’re being scammed try working for a man who steals half your hours from a job, but charges Ford Canada the full hours and pockets that half that you’re missing. Forces workers to replace an engine for free… free work? Their is a word for that and it rhymes with slavery.

Excellent Experience - BMartin13

We rolled in just hoping to test drive a new Explorer, unsure of what exactly we wanted. After a fantastic two hours on site, with the salesperson even helping to keep my kids entertained while my wife and I alternated test drives, we were sold - both on the vehicle and the customer service provided. I would highly recommend going to Denham.

Best Ford Service I've ever dealt with! - gbeylerian

I used to own a 2005 Volvo V50, and I brought it to Ducharme when I lived in Bonnyville. It was by far the best service I have had. The service team was very professional and helpful. I've had a radiator replaced, tires replaced, oil changes done, and various screw-ups repaired after I tried to fix my car myself and didn't work it out. The cost is fair compared to other dealers. The service was always quick, and the advice was accurate and helped me keep my car on the road. I moved back to Calgary, and the Ford dealer here is 180 degrees opposite service wise. But I sure miss the helpfulness I had at Ducharme!

I would recommend to friends and relatives. No hard sell... - Hobo

I would recommend to friends and relatives. No hard sell and no waiting game. No hidden fees. Everything up front. I’ve been buying vehicles for 40 years and I think it’s been my best experience yet at buying a new vehicle.

Excellent experience - Health Personal

The Little Red River Cree Nation Health program buys its vehicles from this company and it has been an excellent dealership to work with. They will actually compare prices with other dealerships to get your business and are very helpful in obtaining one.

Great Buying Experience Here. - Dean Skor

Great Buying Experience Here. My experience in buying a preowned car at Aspen Ford Sales was excellent. Even though I live almost an hour away from Stettler, Jeff in sales made it easy for me to get information, negotiate a fair price, and place a deposit on the vehicle - and the price was the best I could find after extensively researching the best value I could find in Alberta. When I, my wife, and 5 year old son arrived at the dealership we were greeted by friendly staff and even popcorn which our little one loved. The car was nicely detailed and ready for us to test drive - thanks John! During the process of test driving the car, talking to staff, and completing paperwork we never felt pressured in anyway. Rob and his entire team actually helped us feel quite at home (which was a unique experience for us coming from the "big city"). On a final note, the dealership building seemed new, and was bright and open with lots of windows - very comfortable. So for all these reasons I would recommend Aspen Ford Sales to friends, family, and anyone else in the market for a vehicle. Tony

Lynn and Kevin in the service department are great to - Debra Penner

Lynn and Kevin in the service department are great to deal with. They go above and beyond to ensure your concerns are addressed professionally and efficiently. They don't laugh at you when you imitate engine sounds. 😜 I trust them to be truthful when they recommend repairs.

Amazing customer service. - Donny46

In my eyes what I see at Brentridge Ford Wetaskiwin is customer comes first. I bought a truck there 8 months ago and wasent satisfied with the truck itself so they went out of there way to put me in something I feel more comfortable in. Couldn't get approval without putting some money down but just went through a divorce so they nicely went out of their way to get me approved and in a vehicle I feel better in. Thanks to all the staff that helped me with this I greatly appreciate it.

Small town service was excellent - MK

A shout out to James and all the staff at Jerry Ford in Edson for exceeding my already high expectations and for going above and beyond. Last week while in Edson I took my Edge in to have warranty work done. The Service Manager, Greg waited patiently for me after hours then took the time to drive with me to listen to some noises. Greg offered me a courtesy car and ensured I was well taken care of from start to finish. I crossed paths with James, when I picked up my Edge. James was literally leaving for the day but didn’t hesitate to take time to sit down and look at options for a trade in. Back and forth we sorted out a deal but I was already home. Without a fuss my new car was driven all the way from Edson to me with a full tank of gas I highly recommend Jerry Ford in Edson.

Would not recommend - Saver224

Just an overall bad experience. When you are buying the truck they promise you the world but when you need assistance after they will not help. Thanks for nothing

Service department - Truck guy

In July 2017, travelling thru whitecourt, our truck broke down, we had it towed to spruceland Ford, all we asked for was to have our truck fixed, simple request, but all we got was a run around, now the way I see it .... if u can do it -ok, if not let me know & I'll just take it somewhere else to get it done.... don't play the role Dave!!!!but 3- weeks later we bought a new truck from spruceland, thx to Kelly , sales manager.... see Dave ... I think u better take lessons on customer service.....sales department-1.....service department-0.....

Everything about Harwood Ford says they want your - Smitty

Everything about Harwood Ford says they want your business! I wished I would have bought my Platinum there instead of Canmore, where you get terrible service! Everything is done right right from the front end to the back end! Wished that it was closer to me in Canmore lol

buying a F150 - Barb Fadden

I had great service when i went in to norris ford. The sale people were right there as soon as you walked in. They sat and listened at what you were looking for and went through the inventory with you. The sales people made you feel right at home and explained everything about all vehicles that i was looking at. I have dealt with norris ford for years and never have been disappointed. I would recommend norris ford to everyone. They also take the time to hook up my bluetooth and sync my phone . The maintenance plan is great and i never have to worry about servicing my ford. Norris Ford treats women the same as men and is fair to everyone. I would like to thank everyone from sale people to maintenance people to financial people for all the help they give. A big thank you to all.

I took my vehicle in for a routine oil change. Came out... - skatherineg

I took my vehicle in for a routine oil change. Came out with an oil pan leak (it's winter and I have been parking on the same snow covered driveway for months and there have been no oil drips in the snow until I brought it home from the oil change), another seal leak and cracked brake hoses. Non of these problems were there before I took it into the Pincher Creek Ford. When quoted for repairs, I inquired as to how long it would take to repair and the answer was "5,6 hours for one job.. plus the technicians lunch and coffee breaks", I don't take my own coffee breaks and I am not about to pay someone else's. I strongly suggest you avoid servicing your vehicle there, I strongly suspect they have intentionally damaged my vehicle. I have heard rumours of them doing this before as well but passed them off as rumours. My opinions have now changed.