Yonge Steeles Ford Lincoln Sales Limited

This is the first time in my life I left a review since I was very very upset about how the sales person treated me. I usually feel sorry for the sales person since I couldn’t give any confirmation or answ I was very very upset about how the sales person treated me. I usually feel sorry for the sales person since I couldn’t give any confirmation or answer after they treated me so nicely but this time was completely opposite. The sales person had never informed me there was a person waiting after my test driving and he called me 3 times during 10 mins test driving(of course I couldn’t pick up the phone)When I came back I asked him why he called me so many times and he said there was another person waiting and didn’t even say sorry. When I asked for the approximate quote for the basic trims he kept showing me second trims which was more expensive and it was even the model from previous year. He didn’t even seem to know how to add the options or packages to get a quote. I just left the dealerships right away since I knew that this was nothing but wasting of my time and also his time. I am not trying to say the whole Yonge and Steeles Lincoln dealership is bad. I guess the most sales persons working there are nice to their customers but all I can say is that it was such an unpleasant experience with this sales person More

Just purchased a Lincoln. My first experience with the service department was simply delightful. Ms. Faziea and Ms. Brittany understood my needs listened and had no desire to My first experience with the service department was simply delightful. Ms. Faziea and Ms. Brittany understood my needs listened and had no desire to rush me out of the dealership. What a breath of fresh air compared to my previous car dealerships. An extremely pleasant experience. Thank you Faziea and Brittany. More

Shazam was great in helping me from BC knowledge is power thank you for helping. thank you for helping. More

Brough my vehicle in for service at this location and had several issues with the service team. When dealing with the head of service Mark Silverman I found him to be abrasive rude and unhelpful. I would avo several issues with the service team. When dealing with the head of service Mark Silverman I found him to be abrasive rude and unhelpful. I would avoid this dealership at all costs if possible. More

I leased a 2020 truck have had problems with the brakes from day one , brought vehicle in for service , they changed a caliber that was sticking . Left a month goes by same problem . Brought vehicle back . from day one , brought vehicle in for service , they changed a caliber that was sticking . Left a month goes by same problem . Brought vehicle back . Changed caliber and rotors . Also stater there was a power distribution problem and gave me instruction to preform this fix my self . So I was told to take my vehicle out at 2:00 am so the traffic is light and bring vehicle to 80 km /h at 3000 rpm pull over put vehicle in neutral then park then take vehicle get up to 100 km/h pull over put in neutral then park while at 3000rpm and repeat 9 times this was the most ridiculous thing Iv Heard a dealership tell a customer. So I called back cause they had my vehicle for three days and I’m self employed. Some one from customer service called me and said when I was ready to bring vehicle back they would provide a courtesy car . No such luck I called back and the service manager told me that they could not provide a courtesy car and if I wanted one I would have to pay half the cost . The service manger has got to be one of the rudest customer service representative I’ve ever had to deal with instead of rectifying the situation he showed not interest in a resolution . Terrible customer service . Ps : they also decided after the last service to leave my truck in the back lot with widow down you couldn’t believe the amount of pollen in the vehicle was seriously pissed off . Don’t recommend getting you vehicle service here . The sales ppl are awesome but take your vehicle to another Ford dealer to get real customer service. More

Asked for a copy of the diagnostic report . They gave me Asked for a copy of the diagnostic report . They gave me one sentence. Service rep never returned phone calls. Left me a message a half hour befor Asked for a copy of the diagnostic report . They gave me one sentence. Service rep never returned phone calls. Left me a message a half hour before he went away for 3 days. They were going to make me wait until he got back to return my car. Had to force the issue with a manager. Total chaos. Never going back again. More

bad customer serves and mechanic and they are terribad to do the job done I am not going back there. zero-rating no mines rating for them. do the job done I am not going back there. zero-rating no mines rating for them. More

Very knowledgeable parts advisor . Not only about the part replacement but general repair and troubleshooting. Most dealerships parts department do you a favour to look up a part availability etc. The pa part replacement but general repair and troubleshooting. Most dealerships parts department do you a favour to look up a part availability etc. The parts advisor SHAZAM was very informative and concise and excellent customer service. The Bagel Guy More

It is a beautiful dealership, clean, follows all Covid protocols. Everyone that works there is friendly and it's not often you find a place where it seems everyone likes their jobs, but here they seem to. protocols. Everyone that works there is friendly and it's not often you find a place where it seems everyone likes their jobs, but here they seem to. I bought a car from Vera, from the moment I met her, I felt like I knew her forever. She made purchasing a vehicle easier then I imagined. She is a straight shooter, honest and friendly. She answered all my texts, even in her off hours. She went above and beyond to take care of my needs, and I'm overjoyed with my purchase and am so glad I dealt with her. If you are looking to purchase, lease or finance, definitely ask for Vera. More

The service is bad and there is no customer service I came too change oil I wait for 3 hr and then I take my car without oil change came too change oil I wait for 3 hr and then I take my car without oil change More