Yonge Steeles Ford Lincoln Sales Limited

Five Star Plus Service I bought from this dealership in 2012 and I bought again this month. Five Star Plus service both times. My sales agent is Pavlin. Very respectful, hon I bought from this dealership in 2012 and I bought again this month. Five Star Plus service both times. My sales agent is Pavlin. Very respectful, honest, no hidden fees. He goes the extra mile to help you finalize your purchase within your budget and realize your dream. More

Another great visit Would like to thank Razzaq, Ozzie, and the guys in the garage again for all their help today. In and Out seamlessly. My SUV maintained with excellent Would like to thank Razzaq, Ozzie, and the guys in the garage again for all their help today. In and Out seamlessly. My SUV maintained with excellent customer service!! More

Excellent customer service . Josh and Shazam make a giood team in the Parts Department. They each go that extra mile for friendly, and fast turnaround. It's a pleassure to deal . Josh and Shazam make a giood team in the Parts Department. They each go that extra mile for friendly, and fast turnaround. It's a pleassure to deal with both of them. A ccouple of real proffessionals in age where that is rare. More

Excellent Customer Service I had a recent opportunity to interact with both - Parts and the Service Departments (both independently) and would like to place on record the exempl I had a recent opportunity to interact with both - Parts and the Service Departments (both independently) and would like to place on record the exemplary customer service provided by both the departments. I would like to thank Shazzam in Parts for helping me out with an effective purchase that helped me to buy the part from the dealership, rather than going off-market. Further, I would also like to thank and place my utmost appreciation for Hafiz Syed in Service Department to have very effectively handled my repair by going beyond managing my expectations and getting things done right the first time. It is people like Hafiz that inspire confidence in the Dealership and provides comfort to the general public that they are in good and more importantly in very capable hands. Keep up the good work. More

new Nagivator! Thank you to Gagan, George and Sara for making a special 25th anniversary. Team goes way and above and beyond call of duty - would recommend this deal Thank you to Gagan, George and Sara for making a special 25th anniversary. Team goes way and above and beyond call of duty - would recommend this dealership to anyone looking for their next vehicle. Marlee was fantastic in showing us the vehicle. Thank you Yonge Steeles! More

Wessan Mohammed Month after picking up my truck I was still paying for my other vehicles I traded in, Wessan would not answers my voicemails or emails. Month after picking up my truck I was still paying for my other vehicles I traded in, Wessan would not answers my voicemails or emails. More

With the new management, everything has gone down I purchased 2 new vehicles from this dealership and found their service to be excellent. Then they changed management. Since, thier service has been h I purchased 2 new vehicles from this dealership and found their service to be excellent. Then they changed management. Since, thier service has been horrible. 3 week waits for oil changes, over a month for recall items. When I purchased my vehicle it came with free oil changes, I'm not sure but if I were a paying customer, there wouldn't be a three week wait. I WILL NOT be purchasing my next vehicle from these people. More

A pleasure to deal with. Our sales rep, Lily, was attentive and professional about our needs. Her follow-up on a couple of matters was great. I would recommend her to anyone Our sales rep, Lily, was attentive and professional about our needs. Her follow-up on a couple of matters was great. I would recommend her to anyone looking for a vehicle. More

Warning: Don’t assume or trust anything! The 1 star is only for the actual vehicle we purchased here, which is great; would give 0 for the experience if that were an option in this forum. We The 1 star is only for the actual vehicle we purchased here, which is great; would give 0 for the experience if that were an option in this forum. We recently lost our last car in an accident. We wanted to replace it with a vehicle having the same equipment ours had, and of similar condition and value. We found a vehicle listed in AutoTrader being offered for sale by Yonge-Steeles Ford. The listing specified this vehicle had all the features we were looking for and we emailed the dealership to ask for an appointment to view it. We were contacted pretty quickly to arrange an appointment. When we met the salesman, Peter Munger, we told him that the AutoTrader listing we saw said it had all the features we were looking for. He didn’t tell us that it, in fact, did not. He did tell us that the necessary inspections and servicing would be done before we took delivery so we trusted him, assumed all was in order and signed the sale agreement. We were told the car would be ready within a week. We finally went to pick up the car 12 days later, after Peter’s daily calls informing us of various reasons for remanding the pick-up date later and later. When we went to pick up the vehicle, Peter joked that we knew the vehicle better than he did … that’s a poor joke because it’s the salesman’s job to know everything about the product he is selling and to present it to the customer, including all disclosures, regardless of the customer’s perceived knowledge of the product. He assumed that we knew everything we needed to. As it was late and dark, my husband asked specifically what we were to do if we noticed something was off after we took the car home. Peter said “we’ll take care of anything within 30 days.” As we were leaving the dealership, we noticed that the car was missing the rear view camera, a key feature that was indicated on the AutoTrader listing. Rather than go back in and wait to discuss this with Peter, I called him the next morning. I expressed that I understood completely that the deal was done, Yonge-Steeles Ford already had my money, I had the car and this key feature was most likely not going to be added at the dealer’s expense. I did expect, however, a modicum of understanding and customer service as I also expressed that I was disappointed that I paid for a feature that I did not get. He immediately went on the defensive saying that you can’t go by AutoTrader listings. Well if that’s the case, he should have been more explicit when he knew we were there to view a car they were advertising on AutoTrader. In the same conversation, I asked him to send me the original Window Sticker for the car (which I know was not a difficult request) and he said he didn’t know if he could do that because sometimes they are not available for all vehicles; he also said he had a lot of things to do that day but he would look into it when he got to the office and call me back. I waited over 4 hours and assumed that Peter was indeed very busy when I didn’t hear from him, so I called the dealership reception line and asked if someone could simply send me the Window Sticker. About an hour later, Peter called me saying that he had left me a message 3 hours earlier and that he wished I would have called him directly instead of calling the reception line. He was clearly lying because I waited for his call on any of my numbers and there was none; my son was home the whole time and can confirm this. I knew instantly that he was trying to defer any responsibility in our dissatisfaction and further, he tried to make me feel like I did something wrong because he promptly went on the defensive saying “it sounds like you think I misled you” … well guess what Peter, you did. His tone caused me to become irate and instead of trying to defuse the situation, he proceeded to hang up on me! It is now 4 days later and no attempt has been made to salvage this horrible experience. Having worked in financial services for almost 40 years, I know a thing or two about customer service. There were any number of ways that this salesman could have turned our disappointment into a positive had he taken the time to listen. We now have a very negative opinion of this dealership and will be sharing our story with anyone who is thinking of doing business with them. More

They got it right every time I have bought 4 new trucks and 1 car and 1 suv from YSFord I have walked away knowing that I got a great deal, Paul Carlucci and Pavlin, treat me like I have bought 4 new trucks and 1 car and 1 suv from YSFord I have walked away knowing that I got a great deal, Paul Carlucci and Pavlin, treat me like family. This is the best team I have ever worked with, if they leave this dealership as a team I will be following them to their new dealership. Simply they got it right,...every time. The vehicles that I have bought are not for company use, all are personal use. More