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Woodridge Ford Lincoln Ltd
Calgary, AB
242 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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242 Reviews of Woodridge Ford Lincoln Ltd
January 09, 2018
Raw disappointment Our older vehicle was in for service just prior to Christmas 2017. A 52-point assessment was done to provide a list of issues to be addressed. We au Our older vehicle was in for service just prior to Christmas 2017. A 52-point assessment was done to provide a list of issues to be addressed. We authorized the list of the recommendations to be completed believing all the items would be addressed prior to Christmas. Communications with the service department went well for the most part. We were extremely disappointed when we did not get the call to pick up the vehicle prior to the Christmas break as was agreed; we had shared our desire to deliver the vehicle to a destination outside of Calgary for Christmas Day. We called the Service Department after Boxing Day and were told the vehicle had been ready for pick-up, but we had not been called. We picked up the vehicle only to discover that an issue we expected to be fixed was still there. We took the vehicle back to the service department. They indicated they would need to complete additional diagnostics (for a cost) to determine the nature of the problem. We were surprised as we had expected that the original assessment should have identified this work was required and a QA test drive should have alerted the technicians to an issue which was still outstanding. In fact, following the additional diagnostic more work was identified in an area where significant work had already been done. REALLY!! This should have been found while the original work was underway!!!! After already spending more than we would have liked the news that additional cost would be required was NOT welcome. Had we understood at the onset what all the issues were and the significant cost to correct them we would never have started the work. While we did receive some price concessions overall it was not enough. Ford needs to improve their inspection / diagnostic process to provide the customer a full picture of the health of the we are not nickeled and dimed with additional diagnostics. As we look for a new truck in the future Ford will be low on our list for consideration due to this service experience. More
by MW
Employees Worked With
Tasneem Bhanji, Kendell Suderman
December 06, 2017
very curtious and helpful Curtis knows his trucks very well there was a small scratch in the door and he had them buff the scratch out to a mirror finish he is very easy to tal Curtis knows his trucks very well there was a small scratch in the door and he had them buff the scratch out to a mirror finish he is very easy to talk too. More
by don
Employees Worked With
Travis Eade, Andy Kwok, Curtis Thompson
November 30, 2017
Great service Curtis was Very helpful and informative. He was honest, friendly and worked hard to get me a great deal. I love my ford and would definitely recommend Curtis was Very helpful and informative. He was honest, friendly and worked hard to get me a great deal. I love my ford and would definitely recommend him to others! More
by Lpaige1
Employees Worked With
Curtis Thompson
November 29, 2017
Great sales experience Recently we pick up our new 2018 MKX. Great experience from the order to pickup. we dealt with James MacDonald... he is a super salesman. Listened to Recently we pick up our new 2018 MKX. Great experience from the order to pickup. we dealt with James MacDonald... he is a super salesman. Listened to our vehicles needs and made good recommendations on the order. The vehicle arrived in November and it is a great choice for us. We have purchased several vehicles at Woodridge with the help of James.. Woodridge is a business which is customer focused.They took our MKX on trade ...everything worked out great for us..Based on all our past experience over a number of years and vehicles...we will keep going back to James and Woodridge for our vehicle needs. More
by A D Stewart
Employees Worked With
James MacDonald, Bridget Calvank
November 26, 2017
Great experience Zabi was very knowledgeable and answered all my questions and helped me get the best deal on my new vehicle purchase. I would highly recommend Woodrid Zabi was very knowledgeable and answered all my questions and helped me get the best deal on my new vehicle purchase. I would highly recommend Woodridge Ford Lincoln. More
by Sofie
Employees Worked With
Zabi Hamidullah
November 25, 2017
Great service Chelsea was polite, courteous and provided professional and prompt service. I went in near the end of the day for something minor and was out in no ti Chelsea was polite, courteous and provided professional and prompt service. I went in near the end of the day for something minor and was out in no time. Thank you. More
by Cam
Employees Worked With
Chelsea Luhr
November 22, 2017
Customer focused, loyalty driven Have been dealing with Woodridge for vehicles and service for almost 20 years. They are service oriented and treat loyal customers with incredible car Have been dealing with Woodridge for vehicles and service for almost 20 years. They are service oriented and treat loyal customers with incredible care and attention. We all drive Fords and/or Lincolns in our family because of the incredible year-to-year service Woodridge provides. They make the purchasing process no pressure and the service techs are always quick to go the extra mile when something needs attention. Even the finance folks are courteous and willing to find the best deal possible to close out the sale. We are long time repeat customers for a very good reason... Woodridge is tops. More
by Peter B
Employees Worked With
Tian Shu, James MacDonald, Jackie Harris, Bridget Calvank
November 18, 2017
2nd great experience This is the second vehicle we have purchased with Woodridge, and Curtis Thompson. Curtis is an honest, outgoing and very helpful representative. He sh This is the second vehicle we have purchased with Woodridge, and Curtis Thompson. Curtis is an honest, outgoing and very helpful representative. He shares the important information and helped us get what we needed without every making us feel obligated or pressured to make decisions. He is committed to helping, to the point of staying an hour after close to ensure our delivery was complete and finished properly. Thea in finance was awesome too! Thanks guys, see you again soon! More
by Rob C
Employees Worked With
David Ross, Curtis Thompson, Thea Heston
November 16, 2017
My 3rd purchase Just wanted to say that my experience with Zabi has been outstanding all three of my purchases at woodridge ford . It is nice to be able to have compl Just wanted to say that my experience with Zabi has been outstanding all three of my purchases at woodridge ford . It is nice to be able to have complete trust and follow through with a car purchase. Great job , looking forward to my next Lincoln through Zabi ! Sincerely Darryl More
by Darryl
Employees Worked With
Zabi Hamidullah
November 16, 2017
Great Buying Experience If you want to buy a Ford go to Woodridge ford. My buying experience was very positive. In my case, I needed a sedan but I “wanted” a Ford Fusion. Th If you want to buy a Ford go to Woodridge ford. My buying experience was very positive. In my case, I needed a sedan but I “wanted” a Ford Fusion. They worked on both my needs and my wants and got me approved. They got me what I “wanted”, which is a four wheel drive 2017 Ford Fusion. Amazing!! Thea is a very genuine finance department representative. She listens to everything you say and responds with passion. In our world today, it is hard to find people who want to listen to you. I can’t say enough good things about Thea. She loves to help People with their situations. Curtis, the sales representative, put me at ease and provided me with so many good options to choose from. He puts no pressure on you. I truly appreciate that. Last but not least is Bobby (another sales rep). He was there for my delivery. He is very knowledgeable plus he has extensive experience working in different departments within the dealership. He doesn’t hesitate to help you at all. Overall, I give them all thumps and more than 5 stars if I could. Great team!! I definitely recommended this dealership. More
by Marty5000
Employees Worked With
Curtis Thompson, Thea Heston, Bobby Harrison
