Woodbine Toyota

I am extremely disappointed with this dealership. My deal (number 55074) was canceled by their GM- Langley Van der Kley without my consent or a reasonable explanation. I had reserved 2024 RAV4 SE ab My deal (number 55074) was canceled by their GM- Langley Van der Kley without my consent or a reasonable explanation. I had reserved 2024 RAV4 SE about two months ago, with clear confirmation from Sales Manager Jay and Sales Rep Feras, they had assured me the vehicle was reserved in my name. Both of them kept me updated on the status of the vehicle. On August 3, 2024, I was told the car had arrived and was ready for pickup. I went in, got a credit check done, finalized the financing and SIGNED the vehicle purchase agreement with their sales rep. Despite my clear agreement and completed paperwork, my car’s delivery was refused just one day before the agreed pickup date. The reasons given by the sales rep and the general manager were contradictory and made no sense. When I requested an explanation in writing from the GM, he was dismissive and claimed he didn’t owe me any explanation. Furthermore, when I mentioned escalating my concerns to OMVIC, the Better Business Bureau, and Toyota Canada, he told me not to “threaten” him. His also insinuated that I was an "exporter" which was unexpected and completely disrespectful. I have never had such an unpleasant experience with any business. If the owner of this dealership comes across this comment, please look into this matter. I urge you to either have them release my car and honor the agreement or arrange for another one, as this situation reflects a mistake on the dealership’s part. More

Customer service pathetic From General manager to down the line No one will answer your question in proper way. General manager writing a email to me if you want you can change the dealership.Not capab the line No one will answer your question in proper way. General manager writing a email to me if you want you can change the dealership.Not capable of answering questions . So Rude. Please don’t goto woodbine Toyota any more . They will charge 3 times for charging an oil . Very very worst customer service in Etobicoke More

I wish I could give them 0 in Parts Department. I bought my car form Toyota Woodbine and always bought parts from them. They recently refused to return part from me and the manager was so rude to t I bought my car form Toyota Woodbine and always bought parts from them. They recently refused to return part from me and the manager was so rude to tell me that he would think that I purchased the part from somewhere else and trying to return at Toyota. Although I had my invoice with me showing it was purchased from there. He went on saying that they do not scan the part before selling. When I told that I had been calling them and no one picked up the phone for several days and offered to show him my phone call log to prove how many time I called. He refused accepting that they missed the call. Not only this he spoke very rudely. Extremely disappointed with Toyota Woodbine, ever since there management changed. Same is the case with Service Department, More

i just bought a camry se 2024 at woodbine the sale person Alex great skills and hassle free and the staff greet me at the door nice coffee and tea iam very happy with purchase, i recommend to Alex to person Alex great skills and hassle free and the staff greet me at the door nice coffee and tea iam very happy with purchase, i recommend to Alex to any customers i gave him AAA thanks Alex i will be back to buy a car from you.cheers More

i just bought a Camry se 2024 at woodbine the saleperson Alex great skills and hassle free and the staff greet me at the door nice coffee and tea iam very happy with purchase, i recommend to Alex to any cu Alex great skills and hassle free and the staff greet me at the door nice coffee and tea iam very happy with purchase, i recommend to Alex to any customers i gave him AAA thanks Alex i will be back to buy a car from you. Cheers More

Ahmed Ali was a pleasure to deal with. Very good coffee too. Friendly people as well. Very good coffee too. Friendly people as well. More

I went in to Woodbine Toyota with my Lexus after a Canadian Tire could not figure out the issue. Kamalpreet Singh - the Service Advisor was very knowledgeable and professional. He took time to figure Canadian Tire could not figure out the issue. Kamalpreet Singh - the Service Advisor was very knowledgeable and professional. He took time to figure out the issue and explain to me in great detail. This was several months back and have been wanting to post this review for sometime because of the customer service I received. Not very often that service advisor take the time to explain things in a way that you can actually understand! More

The service staff is in responsible and zero knowledge. You talk with person and they ignoring you doing other things. They get my 2023 Highlander with damage window and they didn’t even cover properly aft You talk with person and they ignoring you doing other things. They get my 2023 Highlander with damage window and they didn’t even cover properly after asking them in person. I have to go and do it by my self. So far regretting to even go to that dealer. Don’t go there on Saturday there is only staff working none of the mangers is there. More

Irresponsible dealership and the staff at service department has no customer services skills and constantly made up lies to cover their mistake. We made an appointment on the phone and they failed to department has no customer services skills and constantly made up lies to cover their mistake. We made an appointment on the phone and they failed to put it in their system. When we showed up and asked them to honour their appointment, we got gaslighted. It was the worst experience I had from any Toyota in Canada and the fact they badmouthed other dealerships is a warning to all. Their technicians also have no clue what they are doing and gave bad advices to us on multiple fronts. Stay away from them if you can More

I recently had the pleasure of working with Shaista at Woodbine Toyota, and I must say, her service was simply amazing! From start to finish, she went above and beyond to help me get the car I wanted, and Woodbine Toyota, and I must say, her service was simply amazing! From start to finish, she went above and beyond to help me get the car I wanted, and I couldn't be happier with my purchase. Shaista was incredibly knowledgeable and helpful throughout the entire process, and she made sure that I felt comfortable and confident every step of the way. She patiently answered all of my questions and helped me to understand all of the options available to me. Overall, I can't say enough good things about Shaista and the exceptional service she provided. She is a true asset to the Woodbine Toyota team, and I would highly recommend her to anyone looking for a new car. Thanks again, Shaista! More