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Wolfe Mazda

Surrey, BC

4.3
670 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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670 Reviews of Wolfe Mazda

February 14, 2025

Purchased a used vehicle from Aaron in January 2025. I have bought more than 10 vehicles previously. My experience on the day was excellent. Aaron was helpful, polite and there’s no pressure tactics. More

by crids
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron W. Trevor A.
Feb 18, 2025 -

Wolfe Mazda responded

Thank you for sharing the amazing car-buying experience with you had with our Sales Consultant, Aaron and Sales Manager, Trevor! We are delighted to hear that your vehicle purchase went smoothly and that our team was able to resolve your concern with integrity and care. At Wolfe Mazda, we believe that true customer service extends beyond the sale, and we’re grateful for the opportunity to make things right. Your recommendation means the world to us, and we appreciate your trust. Enjoy your vehicle, and we look forward to serving you again in the future, crids!

February 05, 2025

I had an absolutely terrible experience at Mazda Wolfe Langley, where they attempted to scam my mother out of $15,000 in hidden mechanic fees. The so-called “mechanic specialist,” Brian, went ahead with u More

by Lazda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Brian
Feb 06, 2025 -

Wolfe Mazda responded

We are very sorry to hear about your mother’s experience with our Service team and take concerns like this seriously. At Wolfe Mazda, we strive to provide honest and transparent service to all our clients. We would appreciate the opportunity to better understand what happened and work towards a resolution. Please reach out to our Group General Manager, Marc Livingstone, at 604-534-00181, so we can address your concerns directly. We look forward to speaking with you.

December 14, 2024

I brought in my 2022 cx 5 for its regular maintenance, and front suspension problem. The mechanic did a wonderful job on my SUV. No more clunking, in the front suspension. The car. Was very clean when I More

by rt-604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Mechanic. Alan
Dec 23, 2024 -

Wolfe Mazda responded

Thank you for sharing your experience with us, rt-604! We're glad to hear our Wolfe Mazda Service Team was able to resolve the front suspension issue on your Mazda CX-5 and that you're satisfied with the results. It's great to know you also appreciated the cleanliness of your Mazda upon its return. If you need anything else, don't hesitate to reach out – we're always here to help!

November 09, 2024

Service was outstanding this time as was my last 3 visits. Very friendly and knowledgeable staff. More

by garyjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff
Nov 12, 2024 -

Wolfe Mazda responded

Thank you so much for sharing your feedback with us, garyjp! We're thrilled to hear that our Wolfe Mazda Service team has consistently provided you with outstanding customer service over the past few visits. It's our goal to ensure that each experience with us is friendly, professional, and helpful. We look forward to continuing to meet your expectations on every visit!

September 26, 2024

The best part was the shuttle to home and back to dealer. I was falsely led to believe on paper, and in video that my Tensioner and Belt drive was leaking and needed immediate attention. They gave me a p More

by MZDA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontknow
Oct 21, 2024 -

Wolfe Mazda responded

We apologize for the delayed response and are sorry to hear about your experience with our service department. It’s concerning to hear that you felt misled regarding the condition of your vehicle, and we sincerely regret any confusion caused. Your feedback is important, and we’d like to learn more about what happened to ensure this doesn't happen again. Please feel free to reach out directly to our Group General Manager, Marc Livingstone, at 604-534-0181, so we can address your concerns in detail. We appreciate your time and hope to regain your trust.

December 06, 2023

Friendly staff but experience was negative once we discussed finance options. Prices much higher than other dealerships for lower trim levels. Pricing errors made. More

by Unhappy customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No issue with staff person
Dec 11, 2023 -

Wolfe Mazda responded

We appreciate your feedback and are glad to hear you found our staff friendly. We're truly sorry that your experience discussing finance options didn't meet your expectations. We strive to offer competitive pricing and are concerned to hear about any discrepancies you encountered. We would appreciate the opportunity to address these concerns promptly. Please reach out to our Director of Sales, Patrick Curtis at 604-534-0181, so we can understand the pricing errors and work to resolve this issue. We look forward to speaking with you.

December 02, 2023

I just wanted to say how absolutely amazed I was to have Devon at Wolfe Langley look after me and my family. I was in a total crisis mode as our breaks were not doing well, and no one anywhere could fit us More

by catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon F.
Dec 11, 2023 -

Wolfe Mazda responded

Thank you so much for taking the time to praise our Service Advisor, Devon for her efficient, accommodating, transparent, caring, and exceptional customer service, Catherine! We are so glad that she was able to fit you in last minute and ensure that you and your family were well taken care off. We consider ourselves fortunate to have Devon as part of our Wolfe Mazda Service Team and we can’t wait to share your kind feedback with her. She will be thrilled. We look forward to taking care of your automotive needs for years to come. Our team is here for you anytime!

November 01, 2023

I was so pleased with the help I received while purchasing my new vehicle. Mr Gurtej Dhillon was pleasant and full of information. I would definitely recommend this location. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Gurtej Dhillon
Nov 06, 2023 -

Wolfe Mazda responded

Thank you so much for your glowing review and for recommending our Sales Consultant, Gurtej and our dealership to others in the market for a new vehicle, Lisa! We're thrilled to hear about your positive experience. Your satisfaction and your willingness to share your experience means the world to us. We look forward to serving you again in the future.

October 31, 2023

I was in the market for a used car. After disappointing visits to other dealerships. I went to Wolfe Mazda on my sister's recommendation. She is very happy with her purchase of a new CX More

by bernerbrown17
Recommend Dealer
Yes
Employees Worked With
John Barrand
Nov 06, 2023 -

Wolfe Mazda responded

Thank you so much for the five-star rating and awesome feedback, bernebrown17. We appreciate your sister’s referral and the opportunity to earn your business. Congrats on your purchase! We can’t wait to let our Sales Consultant, John and our Wolfe Mazda Sales Team know how grateful you were for their friendly, thorough, and overall great customer service during your vehicle purchasing process. It will make their day. Have a wonderful day and please let us know if you need anything else.

August 16, 2023

I can’t begin to say how stellar my experience was at Wolfe Mazda. Nick Nagra was absolutely amazing. He was very knowledgeable, thorough, respectful and patient. I will recommend him highly to everyone More

by Nancy.drinkall
Recommend Dealer
Yes
Employees Worked With
Nick, Shane, Marjorie and Nadia
Aug 21, 2023 -

Wolfe Mazda responded

Hearing that you had a stellar car-buying experience with Nick and our entire Wolfe Mazda Sales Team is the best thing we could hope for, Nancy. We can’t wait to share your review with our Sales Consultant, Nick to let him know how grateful you were for his knowledgeable, thorough, respectful, patient and overall amazing customer service! We are lucky to have him on our team and he will be overjoyed with your comments. Marjorie and Nadia from our Financial Service Team will be thrilled with your kind words as well. Thank you for your trust and confidence in our team, Nancy. Thank you for highly recommending our Wolfe Mazda Sales Team to others. It is honestly one of the best compliments we could ask for. Congratulations on your new Mazda! We hope to work with you for many years to come.

Aug 21, 2023 -

Nancy.drinkall responded

I look forward to working with all of you in the future. Today I was back with some questions about all the options and I was shown everything I needed. I am so happy with my purchase at Mazda and the amazing people that are quick to help with anything asked. Honestly, I’ve never seen customer service at this high of a level. Thank you for treating customers as special as they should be. I thought customer service was a thing of the past so I can’t find the words to state how positive my experience has been.

Aug 22, 2023 -

Wolfe Mazda responded

That is so wonderful to hear. So glad that our Wolfe Mazda Team is taking great care of you. Our team is here for you anytime. Welcome to our Wolfe Auto Family, Nancy!

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