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Wolfe Mazda

Surrey, BC

4.6
668 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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668 Reviews of Wolfe Mazda

March 15, 2018

Expensive Just a little bit to expensive and prices are going up still.... My car didn’t seem to be cleaned properly but the service team are super friendly More

by Michellesmith369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Mar 16, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, Michellesmith369. We apologize that your vehicle was not washed properly after having your vehicle serviced. Moving forward, please feel free to let one of our Service Advisors know and we will get it re-washed for you immediately. We value your business and want you to be happy. Thank you for recognizing our service team for being so friendly and nice. We look forward to your next visit and we promise to make your car sparkle.

March 14, 2018

regular service Good people, good organization, love Mazda. Friendly and efficient service that works with a client's needs. Been with Mazda for over 15 years thus More

by debbie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al and Michael
Mar 15, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, debbie123. We appreciate your loyalty and kind words. We are extremely happy that you acknowledged our dealership for being a good organization, friendly and efficient with good people! That is what we strive for and what we like to hear! Thank you for your business and thank you for choosing Wolfe Langley Mazda for your vehicle servicing needs. We look forward to serving you for many more years to come.

March 09, 2018

Go to Langley Mazda they’re the BEST Over the years I have delt with Wolfe Langley Mazda on both a professional and personal level. All total we have purchased 5 cars from these guys and More

by Poodleluvsbunnys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan/Jim
Mar 13, 2018 -

Wolfe Mazda responded

Wow, 5 cars from Wolfe?! Congratulations on your new car. We truly appreciate your loyalty to our Wolfe Mazda location and to the Mazda brand!! Thank you for taking the time to share the feedback and experiences that you have had over the years at our dealership. So pleased to hear how well our whole Mazda Team has taken care of you. Thank you for taking the time to recognize our Service Team, Mike and Alan for being fair, informative and for always providing you with amazing customer service. We will be sure to pass along your kind words to them. We strive to be the best in the industry and it is our employees and loyal clients like yourself that help us stand out from the rest. We thank you for choosing us and we look forwarding to serving you for many more years to come!

March 06, 2018

Servicing of Mazda 3 The departemnt was very efficient, my repairs were completed early and my advisor was very knowledgeable (Angela). My experience was very positive and More

by Tracy F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela
Mar 07, 2018 -

Wolfe Mazda responded

Thank you for the flawless rating, Tracy. We appreciate the time you took out of your busy day to acknowledge our Service Advisor, Angela Higgins and our Mazda Service Team for creating such a positive experience for you. It’s so nice that you enjoyed your experience enough to recommend us to others. That is a huge compliment and for that we are grateful. Thank you for giving us the opportunity to serve you and we look forward to your next visit.

March 05, 2018

Great Service Excellent reception when I arrived. Car was promised in 2 to 2.5 hours and was service was completed as promised. Full review of what was done and wha More

by Sam Sarophim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Higgins and Brad?
Mar 06, 2018 -

Wolfe Mazda responded

That is terrific to hear! Thank you for taking the time to share the recent experience you had at our dealership, Sam. We are extremely happy that Angela and our Wolfe Mazda Service Team took excellent care of your vehicle efficiently, and kept you well informed along the way. With all the choices out there, we thank you for choosing Wolfe Langley Mazda for all your vehicle servicing needs and we look forward to having the opportunity to serve you again.

March 01, 2018

Very happy with the serviceu Very pleased with the service. The agents explanation of what was serviced in the car. Was very pleased with my car when it was returned to me I am to More

by Celtic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Mar 02, 2018 -

Wolfe Mazda responded

We love hearing that our clients leave our dealership happy! Thank you very much for the perfect score and amazing review, Celtic! We appreciate your business and the time you took to acknowledge our Service Advisor, Alan Eeg for the thorough and exceptional customer service skills that he delivered to you, during your recent visit. Thank you for choosing Wolfe Langley Mazda for all vehicle servicing needs and we look forward to your next visit.

February 27, 2018

Great experience...Start till Finish After completing some online research and test driving 6 different brands of cars I decided on the Madza CX3. The staff at Wolfe Mazda in Langley were More

by Joe S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Groves
Mar 01, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback regarding your recent visit to Wolfe Langley Mazda, Joe. It is fantastic to hear how our entire Mazda Sales Team and our Sale and Leasing Consultant, Mike Groves were welcoming and friendly, which helped make your sales experience more memorable. We agree, Mike has tremendous product knowledge. Glad he was able to assist you with finding the perfect vehicle for your lifestyle. Congratulations on your new fun to drive, Mazda CX-3! A great choice indeed. Enjoy!

February 23, 2018

Disappointing Experience John was helpful & friendly. Brent hard to negotiate with. Arrogant. He made clear, my business was not important & someone will buy this car tom More

by mallo,kay237
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Barrand & Brent
Feb 27, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, as it allows us to improve. We apologize for your recent experience at our dealership. This is not the kind of customer service we are known to deliver. We would like to make things right. Please feel free to contact our Director of Sales, Patrick Curtis at 604-534-0181, so he is able to address your concerns. Thank you

February 18, 2018

Repairs Found a less expensive part for an expensive repair. As a woman I like my concerns to be taken seriously and found that both individuals I dealt with More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick,
Feb 19, 2018 -

Wolfe Mazda responded

We appreciate the five stars and the time you took to share your feedback with us, Rose. Thank you for acknowledging our Service Team for being so professional, accommodating and courteous during your recent vehicle maintenance visit. We are very pleased to hear that our Master Service Technician, Rick was able to detect any underlying issues and take care of all of your vehicle repairs on the same day. Rick has over 26 years of experience working on Mazda vehicles. We are grateful to have such a highly skilled technician on our team. We will be sure to pass along your kind words to him. Thank you for choosing Wolfe Langley Mazda and we look forward to serving you again.

February 12, 2018

Scratched paint and did poor wash just for oil change appt I an very disappointed with the service i received on thurs feb 9. I had an oil change appt and got my car back with a large scratch on the trunk! Als More

by Birdofcars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Feb 13, 2018 -

Wolfe Mazda responded

Thank you for bringing this to our attention. We understand your frustration and apologize for your recent experience at our dealership. We would like to make things right. Please feel free to contact our General Operations Manager, Marc Livingstone directly at 604-534-0181, so we can ensure your vehicle is taken care of accordingly.

Feb 15, 2018 -

Birdofcars responded

Called the sugested number on Feb 13 and was forwarded to a voicemail machine. Left a message and have not received any response two days later.

Feb 15, 2018 -

Wolfe Mazda responded

Hello Birdofcars, please email Marc Livingstone at mlivingstone@wolfesauto.com with the best phone number to reach you at, and he will respond to you as soon as possible. We will be sure to take care of your concerns. I have informed Marc that you have been trying to reach him. We apologize as he has been in and out of the office however he did not receive your message. Thank you