Willowdale Nissan Ltd.

No apologies for one key short I escalated my complain by calling customer service and customer care. What a waste of time. Customer care answer was "we can't help because the d I escalated my complain by calling customer service and customer care. What a waste of time. Customer care answer was "we can't help because the dealers are privately operated and we have no say". More to come. More

ONE KEY SHORT Imagine paying over $ 40000.00 for a new car. They claim that they are the biggest Nissan dealership overall, yet It took them over a week to loc Imagine paying over $ 40000.00 for a new car. They claim that they are the biggest Nissan dealership overall, yet It took them over a week to locate a car, over a week to deliver the car from nearby ( so they tell me ), over a week to get the car ready, yet when they delivered the car it was delivered DIRTY, NO EXTENDED WARRANTY BOOKLET and ONE KEY SHORT. After many phone calls and more than 5 trips to the dealership I finally asked the sales manger for the missing key. His reply I cannot repeat here nor will you find the words he used written in the Bible. I am ONE KEY SHORT. More

Irresponsible Managers, messy administrative employee I had got a Nissan Sentra from this dealer ship. At first they had 20 day's delay for gave me this. Car had mechanical problem when I got it and had n I had got a Nissan Sentra from this dealer ship. At first they had 20 day's delay for gave me this. Car had mechanical problem when I got it and had not any inspection and safety by them. they didn't give me my contract documents and After one month when I asked about my contract documents for several times they said to me that they missed them and applied to got another copy from Nissan Canada. after two months lease a car I don't have any lease protection and lease contract document and anyone don't have any responsible for it. I didn't see any dealership like that in my life. they are too irresponsible and messy. More

Great service Jon was extremely helpful. Friendly service and very knowledgable. All my questions were answered. I would recommended this service to my family and f Jon was extremely helpful. Friendly service and very knowledgable. All my questions were answered. I would recommended this service to my family and friends and I would return to this dealership. More

Mike Sinainos excellent customer service Mike was extremely helpful with finding the perfect vehicle. A very nice person and I felt comfortable with his service. He was patient and took his t Mike was extremely helpful with finding the perfect vehicle. A very nice person and I felt comfortable with his service. He was patient and took his time when answering all my questions. More

Irresponsible salesperson Dishonest salesperson. I called to ask if a number of demos were still available, and the salesperson replied an affirmative yes, and their website's Dishonest salesperson. I called to ask if a number of demos were still available, and the salesperson replied an affirmative yes, and their website's inventory was updated. By the time I got there in two hours, there was none. They were all sold long before that day. Don't tell me that they sold all the demos in 2 hours. It shouldn't take more than 5 minutes for him to check when I called. But it took me a long journey to get there. Waste my time. More

HOW BUYING A CAR IS SUPPOSED TO BE!!! Looking for a car is such a hassle as always! However, when I went to the Willowdale Nissan dealership (when I usually deal with another dealership) Looking for a car is such a hassle as always! However, when I went to the Willowdale Nissan dealership (when I usually deal with another dealership) I was met with many very courteous & attentive staff, full out unhidden information & everything I asked about was explained to me step-by-step. I dealt with a great sales representative named, Philip Russkikh, that did not even try to use pressure sales tactics nor did he try to rush me eventhough he had a full busy schedule! He even answered my after hours inquiry after hours of his work on my first inquiry and continued to do so! Long story short.....As expected, I was extremely happy with my first gut feeling to stop on my road trip to car buying at Willowdale Nissan dealership....Bought the car (with some added bonuses at no charge) & got more than expected REAL CUSTOMER SERVICE!!! If you are looking for a car this is the place to get it!! Trust me & go see Philip Russkikh....It will NOT be a mistake!!!!! More

Amazing people and dealership My husband and I was looking for a second car. We contacted the dealership and spoke with a gentleman named Moe. He was very helpful and professional. My husband and I was looking for a second car. We contacted the dealership and spoke with a gentleman named Moe. He was very helpful and professional. He took care of all my needs and got me approved in less than 24 hours!! The manager is also great! I would definitely recommend Eillowdale Nissan to people. More

Best service ever Great experience with Cliff and Youri, took care of my wife's new lease, and then did a great deal to get me into a new 2016 Rogue lease, even though Great experience with Cliff and Youri, took care of my wife's new lease, and then did a great deal to get me into a new 2016 Rogue lease, even though i still had a year to go on my old one. Very friendly, helpful and made us feel special. And worked hard to get the deals we wanted. No hesitation recommending them and everyone at Willowdale. This was my second lease with them and more to come More

Defeat the challenges Big big thanks to Lucas Pascotto the one who did what ever it took to make me happy and earn my business. Because of Lucas I could lease Rogue 2016 - Big big thanks to Lucas Pascotto the one who did what ever it took to make me happy and earn my business. Because of Lucas I could lease Rogue 2016 - the car that I mostly like to drive. He was not only able to defeat the challenges that I faced in having Nissan's approval, but also he could beat the lower price that I got from another dealers for different kinds of cars . He owned sincere desire to have us continue to lease a vehicle from Nissan after having unpleasant experience at Maple Nissan. His response, care and kindness made me give a last try with Nissan and he succeeded. Thank you Lucas so much nothing could be done without you. Thanks to everyone in willowdale Nissan for all your efforts. I am very happy enjoying driving my lovely car . God is Good All the Time. Vivian Yazbek More