Willowbrook Chrysler Jeep Dodge RAM

Im from victoria and i have dealt with lots of the local dealerships That have not been good and some that are ok.. I made a good choice to Branch out to willowbrook dodge. I met 2 amazing employee dealerships That have not been good and some that are ok.. I made a good choice to Branch out to willowbrook dodge. I met 2 amazing employee as well insurance guy. Sales, person Harp, finance person john. I was in at 11 am and by 1pm, I sighned papers for my new suv. In 2 days they took my trade in, got me approved Dont belive negative things you read, just go to there lot and have your own personal good Experience that I got. I will say its worth the Cost of the ferry and gas as well your time To travle to willowbrook. From victoria or even if your local. They have the most Up front and honest sales people, service people as well detail people I sat and I listened And watched how well the sales staff were amazing, as,well how the detail staff worked And service department. They have good honest ways to offer you the highest best money for your trade in.. As well they have a very Large selection of new and pre owned to get what your looking for and wanting. They work really well with many banks to have you approved for great rates, as well they work well with having exstended warrenty for your new vehical.. I am very impressed as they treat you like family and not just to sell you a vehical. I highly recomend to go see them... I had the most friendly service From the 2 days i spent From getting approved To getting what I wanted from my trade in to them getting exactly What a vehical was looking for and needing from a vehical More

Terrible experience. Terrible staff and management. So much stress and anxiety DO NOT BUY ANYTHING FROM THEM Terrible staff and management. So much stress and anxiety DO NOT BUY ANYTHING FROM THEM More

The salesman I dealt with is a lyer. I will never deal with them again. I will never deal with them again. More

What can I say met Tracy Williams in search of a 2019 dodge Durango Rt with specific options white with red interior ,entertainment system and all . Unfortunately at the time and with this crazy world we dodge Durango Rt with specific options white with red interior ,entertainment system and all . Unfortunately at the time and with this crazy world we live in it was not available but was assured one would come in by Tracy. She was extremely helpful through out the whole process on trying to find one and I will wait for her call .I've been to a few dealships and never been helped like that before. Just want to say thank you to Tracy and I'll be waiting on your call . More

Went in looking for a new vehicle and Kyle went out of his way to help me out. He was incredibly knowledgeable and made sure I had all of the information I needed, as well as a test drive, without being his way to help me out. He was incredibly knowledgeable and made sure I had all of the information I needed, as well as a test drive, without being pushy. He was incredibly professional and although we didn't end up buying as the timing wasn't right, I will definitely go back and deal with Kyle when the time is right. More

Kyle was absolutely fabulous to deal with! The staff was friendly, knowledgeable and really helpful! Love my Grand Cherokee Summit! Would definitely recommend!! The staff was friendly, knowledgeable and really helpful! Love my Grand Cherokee Summit! Would definitely recommend!! More

Me and my wife would never go back there again we had pour service my wife's car got delivered to her with engine lights and no active safety features and bald 16 year old summer tires on a 2 year old ca pour service my wife's car got delivered to her with engine lights and no active safety features and bald 16 year old summer tires on a 2 year old car in the middle of winter and they refused to do anything until I mentioned the vsa and took the car to another dealership which it failed a safety inspection kinda funny for a car that apparently just passed one we have since got the car and my truck which I bought at same time repaired elsewhere and have asked and asked not be be contacted and put on do not call list and they keep calling do not use this dealership I would walk before I buy from them or get service from them ever again More

Happy With my Jeep Grand cheeroke , Thanks Kyle. Suggest this dealership and Specialy Kyle who can help you with good services Suggest this dealership and Specialy Kyle who can help you with good services More

Don't trust this dealership , do you research before you go there. There also offer a reward to customers when they refer another buyer to the dealership and a vehicle is purchased as a result. These types go there. There also offer a reward to customers when they refer another buyer to the dealership and a vehicle is purchased as a result. These types of referral programs are illegal in B.C. More

I dont believe I have ever left a open page rating, but I am now. The Philosophy here seems to be... draw you in by agreeing to anything you are trying to accomplish or wanting..."ya, we can do that, com am now. The Philosophy here seems to be... draw you in by agreeing to anything you are trying to accomplish or wanting..."ya, we can do that, come on in!" You go in, do a test drive, maybe you keep it over night, next you start paper work...well the salesman states "sales manager is just a little ways away from your price.. $8,000.00 apart from the verbal agreement... It was $4,000 apart on 1st purchase in 2019 plus I lost a huge trade in value, then $8,000 for me on the 2nd purchase offer... but hang in there... you push your way through the stress, you get to $2,000 away, can you hold the team off?; now we have a salesman, sales manager, and the general manager all working on this deal. The time to hand over the keys moment arrives....NOPE...you have to see the warranty-finance guy. Funny...they need $6,000.00 for 3 year extended warranty and $2,000 for tires. Are we back to $8,000.00? THEN the ultimatum.. take the warranty and tire purchase for $8,000.00 or you cant have your purchase. I WALKED AWAY and so should you! Good Luck to all but remember...you can WALK AWAY friends. I have only been with them since 2019; my experience has been that this is an unprofessional dealership with unprofessional tatics and service, and a special mention for their warranty person. Stay away! This dealership has been an huge disappointment. More