Whitby Toyota

I bought my first Toyota 19 years ago. Recently purchase of a new Highlander is a good experience with younger staff. Communications with text messages , emails and cellphone are efficient Recently purchase of a new Highlander is a good experience with younger staff. Communications with text messages , emails and cellphone are efficient. I got my new car in 5 weeks. The introduction of new functions are helpful. More

Service was perfect. Started and finished on schedule. Very friendly staff. Sure to come back at this dealership. Started and finished on schedule. Very friendly staff. Sure to come back at this dealership. More

I’m driving Toyota for a long time this is my third vehicle from Whitby Toyota dealership and I always buy parts from them awesome people excellent service. vehicle from Whitby Toyota dealership and I always buy parts from them awesome people excellent service. More

Was not a fan of the sales person. She was pushy, talked badly about the competition and was generally unpleasant She was pushy, talked badly about the competition and was generally unpleasant More

I’m happy with the service of Whitby Toyota and Lucky’s customer service would make us contact him when we are considering a purchase of a vehicle customer service would make us contact him when we are considering a purchase of a vehicle More

My new Tundra was rear ended. Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throu Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throughout process. More

Our family are two 2019 Toyota owners, who are satisfied repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. T repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. This Team are doing a great job and have continued to earn our business. More

Making an appointment for a certain time then being told to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I tol to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I told him my appointment time. And then it was very quick from there. I will definitely be going back More

Great service and assistance with our new Corolla Cross from Keith, David and Andrew! Thanks for all your help! from Keith, David and Andrew! Thanks for all your help! More

Disappointed with Service received today. While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; unfortunately it's required if you want to ensure you stay in their good books and remain covered for the life of your warranty period. Based on my experience at the dealership earlier today, I'm not sure that even the most basic checks were performed. After I arrived home following my appointment I was able to find a few issues with their "service". 1. Some of the lights on my vehicle do not work despite a note of "All Lights [...] Working Properly" 2. Toyota has an active safety recall listed on my vehicle, this was not noted or mentioned to me during this "service". While Toyota is still awaiting an official fix for this issue, I would think that at least mentioning a pending recall/pre-notice listing "Potential Risk of Vehicle Fire" would be something that should be discussed/shared with a customer. 3. Based on the other issues I noticed, I'm doubtful that my tires were rotated, and I am awaiting a reply from the service department to learn what the measurements were when they "noted tread depth" during their inspection. 4. I'm not sure if this is a pro or a con... I'm still on the fence with this one. My cabin air filter contains enough debris that it should likely be replaced. I'm annoyed they didn't note or mention this, but I'm happy they didn't try to up-sell me on an overpriced (parts and labour) charge to pressure me into having them replace it. More