Wheaton Hyundai

Great service Purchased our new Tucson about a week ago. Bejay Patterson was our contact salesperson and guided us effortlessly through the process, from demo drive Purchased our new Tucson about a week ago. Bejay Patterson was our contact salesperson and guided us effortlessly through the process, from demo drive to paperwork. Find him when you go to have a look at the Hyundais - well worth looking for his type service,. No pressure but lots of information if you ask for it. He's a nice guy to boot. Took 3 days to test drive and then close the deal. Gave us a good price on our trade-in, and we received the car we wanted, with all the bells and whistles etc that we wanted. Ask about the warranty options ... best in the business at very little cost. Can't ask for more. Only area of frustration was the volume of paperwork needed to be completed before the car was ours ... but the happens everywhere. We drove away from the dealership with a smile on the face. More

Fantastic Experience Chris Bradley you are amazing! Thank you for your honesty, kindness, total professional attitude and willingness to go that extra mile. I Thought I Chris Bradley you are amazing! Thank you for your honesty, kindness, total professional attitude and willingness to go that extra mile. I Thought I knew what I wanted, changed my mind (my goodness your a patient man) then after you and Scott (I think that is his name) searched high and low, I came back and said I changed my mind yet again! You all went above and beyond my expectations and I am super happy with my new vehicle! Oh and Chris, thanks for being a sport and letting me cut your tie! Again, you guys rock! More

Good enough I bought there and am happy. After trying the dealer in Courtenay and being treated like crap. I went here to Nanaimo and was treated well. Alexa in sales is knowledgeable and hel After trying the dealer in Courtenay and being treated like crap. I went here to Nanaimo and was treated well. Alexa in sales is knowledgeable and helpful. More

great salesman Bejay was a terrific salesman to work with on my new car purchase yesterday. He was not pushy and was very knowledgeable about my new 2018 Hyundai Ela Bejay was a terrific salesman to work with on my new car purchase yesterday. He was not pushy and was very knowledgeable about my new 2018 Hyundai Elantra. He made the experience of purchasing my car enjoyable. He even took the extra time to help get my phone linked and everything set up for me to use. More

Frustrating warranty service So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing tim So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing time purchasing the vehicle we have recently had very poor results with hyundai. The Santa fe itself is a great vehicle and was my third car I have purchased new from this dealership however as of late we have been having very poor service. It would seem that we have had to fight in order to even have your technicians even look at our vehicle. Our stereo has completely stopped working and we were told that it is a cost we will have to eat. I realize that audio is not covered under warranty but to not even offer to swap it out for another at the customers expense seems strange. We are also having issues with our timing tensioner. We know this because after arguing with your dealership over and over again we finally had our car diagnosed by nanaimi hyundai. Our vehicle was already in your bays overnight in order to diagnose what the problem is and now we are told that nanaimo hyundai needs our vehicle for yet another full day to run yet another diagnostic. It very much seems like nanaimo hyundai is trying to stretch this out until our warranty runs out as we have already been told how expensive for hyundai this fix is. I have purchased 3 vehicles from this same lot totalling close to 80 000 dollars spent. The simple fact that hyundai is totally unwilling to stand by the warranty that my family paid close to a thousand dollars for at the time of purchase is ludicrous. What you have told me by your companies actions is that you are totally willing to take my money but are totally unwilling to stand behind your product. More

Poor customer service front desk Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for repair under warranty. More