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Wheaton Hyundai
Nanaimo, BC
47 Reviews
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47 Reviews of Wheaton Hyundai
August 20, 2018
Service Hate this Car now! Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it has 61000 k on it. Needed a part, was told they would call when it came in, never called, told me if the engine light started flashing to get a tow truck. I am always on time for servicing but I drive 60k back and forth to get this fixed! This is my second Hyundai Santa Fe (2010 and this one). I am getting 10.6 litres all highway driving. They fixed it again, last week, managed to get 203 k on it before it happened again. I hate this car! I'm afraid to drive it on the highway, it sounds like a Mac Truck, and it runs at 7000 rams to get through an intersection from a stop position. Next stop will be Hyundai Canada and the regulatory body for all dealerships. More
by Fedup
Employees Worked With
Jesse, Bill
July 20, 2018
Great service Purchased our new Tucson about a week ago. Bejay Patterson was our contact salesperson and guided us effortlessly through the process, from demo drive Purchased our new Tucson about a week ago. Bejay Patterson was our contact salesperson and guided us effortlessly through the process, from demo drive to paperwork. Find him when you go to have a look at the Hyundais - well worth looking for his type service,. No pressure but lots of information if you ask for it. He's a nice guy to boot. Took 3 days to test drive and then close the deal. Gave us a good price on our trade-in, and we received the car we wanted, with all the bells and whistles etc that we wanted. Ask about the warranty options ... best in the business at very little cost. Can't ask for more. Only area of frustration was the volume of paperwork needed to be completed before the car was ours ... but the happens everywhere. We drove away from the dealership with a smile on the face. More
by morpensr23
Employees Worked With
Jackie Thunem
June 29, 2018
Great experience Just bought a new 2018 Elantra. Overall the experience was great! Chris Taylor, the sales rep who sold me the car was fantastic! Would totally recomme Just bought a new 2018 Elantra. Overall the experience was great! Chris Taylor, the sales rep who sold me the car was fantastic! Would totally recommend seeing Chris if you need a car! More
by Ry33
Employees Worked With
Chris Taylor, Rick
June 17, 2018
Fantastic Experience Chris Bradley you are amazing! Thank you for your honesty, kindness, total professional attitude and willingness to go that extra mile. I Thought I Chris Bradley you are amazing! Thank you for your honesty, kindness, total professional attitude and willingness to go that extra mile. I Thought I knew what I wanted, changed my mind (my goodness your a patient man) then after you and Scott (I think that is his name) searched high and low, I came back and said I changed my mind yet again! You all went above and beyond my expectations and I am super happy with my new vehicle! Oh and Chris, thanks for being a sport and letting me cut your tie! Again, you guys rock! More
by Faith B
Employees Worked With
Scott (I think) and your finance guy Rick?
May 17, 2018
Good enough I bought there and am happy. After trying the dealer in Courtenay and being treated like crap. I went here to Nanaimo and was treated well. Alexa in sales is knowledgeable and hel After trying the dealer in Courtenay and being treated like crap. I went here to Nanaimo and was treated well. Alexa in sales is knowledgeable and helpful. More
by Martin
Employees Worked With
Alexa
April 29, 2018
great salesman Bejay was a terrific salesman to work with on my new car purchase yesterday. He was not pushy and was very knowledgeable about my new 2018 Hyundai Ela Bejay was a terrific salesman to work with on my new car purchase yesterday. He was not pushy and was very knowledgeable about my new 2018 Hyundai Elantra. He made the experience of purchasing my car enjoyable. He even took the extra time to help get my phone linked and everything set up for me to use. More
by N.Herren
Employees Worked With
Jackie Thunem
February 07, 2018
2018 Santa Fe After spending about 4 days this week at the Nanaimo Jim Pattison Hyundai, Bejay Patterson helped up pick out the exact vehicle! He was very knowledg After spending about 4 days this week at the Nanaimo Jim Pattison Hyundai, Bejay Patterson helped up pick out the exact vehicle! He was very knowledgeable, went over everything so we could understand it (we are a bit technologically challenged!) and made the experience of purchacing a new vehicle very pleasant. I would highly recommend the team at Hyundai Nanaimo, and a big thank you to Rick for time you spent with us as well. Thank you again, from two really happy customers!!!! Reg & Barb Richards More
by Hyundai
Employees Worked With
Bejay Patterson and Rick in financing dept.
November 17, 2017
Uneasy/Lack of Trust I own a 2017 Accent - bought brand new from this dealership. I have taken my car in twice for recommended oil changes, etc. It has 15,000 Kim's on it I own a 2017 Accent - bought brand new from this dealership. I have taken my car in twice for recommended oil changes, etc. It has 15,000 Kim's on it - all "in town" driving. The first time I take it in - it took several hours for my service - I made an appointment and the service team took my car in 45 minutes after my appointment time. Excuses/reasons for the delay - lunch break. It just so happened on this Friday the dealership was bbqing burgers for the staff. Priority - seemed to be staff eating burgers over customers getting their car in for service on time. Second time - I get a call from the service technician "our tech noticed that your air filter is dirty, would you like us to replace it?". So, I asked why when there is only 15,000km on the car. No response - other than to ask me again and tell me there is a 15% discount. I googled "when should I replace my auto air filter". Angie's list identified this particular replacement as a "scam" watch out for that technicians like to use. Normally an air filter should be replaced between 15,000-30,000 miles (24,000-48,000kms). Thus far, my experience with the service department has not been good. Anyone can sell a car - it's the follow up service that is important. More
by Gypster
Employees Worked With
No idea who they were. Name tags might help.
June 15, 2017
Frustrating warranty service So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing tim So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing time purchasing the vehicle we have recently had very poor results with hyundai. The Santa fe itself is a great vehicle and was my third car I have purchased new from this dealership however as of late we have been having very poor service. It would seem that we have had to fight in order to even have your technicians even look at our vehicle. Our stereo has completely stopped working and we were told that it is a cost we will have to eat. I realize that audio is not covered under warranty but to not even offer to swap it out for another at the customers expense seems strange. We are also having issues with our timing tensioner. We know this because after arguing with your dealership over and over again we finally had our car diagnosed by nanaimi hyundai. Our vehicle was already in your bays overnight in order to diagnose what the problem is and now we are told that nanaimo hyundai needs our vehicle for yet another full day to run yet another diagnostic. It very much seems like nanaimo hyundai is trying to stretch this out until our warranty runs out as we have already been told how expensive for hyundai this fix is. I have purchased 3 vehicles from this same lot totalling close to 80 000 dollars spent. The simple fact that hyundai is totally unwilling to stand by the warranty that my family paid close to a thousand dollars for at the time of purchase is ludicrous. What you have told me by your companies actions is that you are totally willing to take my money but are totally unwilling to stand behind your product. More
by Frustrated james
Employees Worked With
Jesse
May 23, 2017
Poor customer service front desk Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for repair under warranty. More
by tattyhash
Employees Worked With
front service desk staff
