Westwood Honda

Great service I've had great service from the sales and service. I've Been coming here for years. Good atmosphere and good people. Service manager is great. I've had great service from the sales and service. I've Been coming here for years. Good atmosphere and good people. Service manager is great. More

The worst dealership experience bar none I recently attempted to buy a vehicle from this dealership and can categorically say it was the worst experience I have had in 20 years of purchasing I recently attempted to buy a vehicle from this dealership and can categorically say it was the worst experience I have had in 20 years of purchasing a vehicle. I will not name anyone in particular because my issues were not about the individual but the overall experience. More

They're unprofessional and don't appreciate your time We bought a new Accord a few weeks ago. It took forever as the salesperson kept us waiting for hours and kept running around dealing with others at th We bought a new Accord a few weeks ago. It took forever as the salesperson kept us waiting for hours and kept running around dealing with others at the same time, but we said, fine, she's busy. But then we wanted to have our original Honda cargo hooks and net to be removed from our trade in vehicle (another Accord), and the salesperson promised they were going to be installed in the new car by the time we go in for the pick up. Since then we had to go back 3 times already to make it happen. First they didn't have the screw, later they didn't have the tool. Finally we were told to go back today for half an hour to finish the installation of the net (the hooks were installed when we were there for the 2nd time). Instead of 30 minutes, it took 3 hours. We had other issues as well with the car, like poor seat heating (which was diagnosed by their service department on our 2nd appointment) and bluetooth speaker setup - we went back another 3 times at least but the problems are just partially fixed. Today they wanted to order the seat heating parts, we said don't bother, we go elsewhere. Terrible customer service, and they will treat you as a second class customer afterwards if you negotiate the price of your new car: actually we were told that the accessory installation was only a goodwill to make the deal happen, and how we dare asking them to buy a new set after we negotiated a good price. We said we had no intentions to want it for free, and frankly they offered to remove the old set from the previous car... Also, makes no sense why they didn't try to sell accessories to us at all BEFORE we sign the deal? Their answer was: no one ever wanted to buy accessories here so why we bother... Well, we won't bother coming back here either! Oh and they wanted us to give 100% positive feedback about them for Honda Canada. Absolutely! More

Incredible service and buying experience. We bought a pre-owned Scion xB from Lynn 2 weeks ago and not only are we extremely pleased with the car we were thoroughly impressed by the customer We bought a pre-owned Scion xB from Lynn 2 weeks ago and not only are we extremely pleased with the car we were thoroughly impressed by the customer service Lynn and the dealership in general provided. Lynn was very polite, knowable, and made us feel like valued long time customers even though it was our first time to Westwood Honda. It was a pleasure dealing with her and all the other staff at the dealership. The management was very professional and transparent in regards to their sales practices which helped us feel assured we were being treated fairly. Also their after sales service was excellent, they went above and beyond to take care of us, even personally dropping off my garage remote which I accidentally left in one of their courtesy cars. I would high recommend Lynn to anyone and I will be coming back soon for my next car purchase. Thank you Westwood Honda! More

Ideal place to waste your time! If you are serious about buying a car, this is not the place. But if you want to completely waste your time this place is ideal! They will sugar coa If you are serious about buying a car, this is not the place. But if you want to completely waste your time this place is ideal! They will sugar coat their " shop around policies" and you will be walking out with you day wasted. Better go shop around as they encourage you to do, before you visit them. GOOD LUCK. More

WAS SOLD A USED CAR WITH A BROKEN TRANSMISSION Before even thinking about buying a used car here, get a private assessment of the vehicle done. We recently bought a Nissan Rouge from here and a Before even thinking about buying a used car here, get a private assessment of the vehicle done. We recently bought a Nissan Rouge from here and a few days later, when I had got the car up to higher speeds of 90km/hr, we heard a very loud high pitched whistling noise. The dashboard display also said 'service needed'. Mechanics then told me that the transmission needed replacing. We would not have bought this car if we knew that the transmission was broken. Westwood Honda is not meeting their 'Honda Certified Used Car standards' which they proudly state on their website. The 'exhaustive 150-point mechanical and appearance inspection' missed something incredibly crucial, that this car's transmission did not work. Beware of buying a used car here. I would not have bought the car if I had known that the transmission needed replacing. More

Lack of customer service and appreciation. And hidden fees! Let me start off by saying that I've been to other Honda dealerships before to service my vehicle. And I've come away happy most of the time. But not Let me start off by saying that I've been to other Honda dealerships before to service my vehicle. And I've come away happy most of the time. But not at Westwood Honda. My appointment was at 1pm and I didn't get out of there until 3pm. I was told that the oil change and the "multipoint inspection" would take approximately 1 and half hour. And I would be contacted at the lounge once my vehicle is ready. Looking at the tv screen in the lounge where it shows service updates, my vehicle should be ready by 2:25pm. It was 3pm and no status update, and no car. So I walked up to the service desk for status, only to find out that my car has been ready for a while, and nobody even bothered contacting me. I get it, they're busy. But so am I! And there is more. I was charged a $5 "miscellaneous fee" which I was never charged before at destination Honda - where I had my car serviced previously. On top of the 2 plus hours of waiting, they didn't even bothered giving my a car a wash. Where a complementary car wash is a common courtesy in other dealerships. I will be bringing my car to a different location for my next service even if I have to drive a little further. More

Sales person Jaime Fisher was the sales associate I had with Westwood Honda. He went above and beyond to accommodate me. I highly recommend him to anyone looking f Jaime Fisher was the sales associate I had with Westwood Honda. He went above and beyond to accommodate me. I highly recommend him to anyone looking for a sales associate who really cares about your purchase experience and that you are satisfied with your automobile. Keep up the good work Jaime. More

they don't back the product they sell Don't buy a new civic the transmission is junk and when you bring it into get fixed the service manage comes for a ride and sees that there is a probl Don't buy a new civic the transmission is junk and when you bring it into get fixed the service manage comes for a ride and sees that there is a problem but then keeps telling you that there is nothing wrong and the car should drive like crap. Then they give us a loaner car so we can see the difference and tell them there is a huge difference and that the loaner actually drives like a new car should but they don't care. Try backing the product you sell and not brushing everything under the rug. More

Extended Warranty NOT We purchased the 100,000 km extended warranty on our leased coupe. At only 50,000 kms, a few months before the lease was up, we started having trouble We purchased the 100,000 km extended warranty on our leased coupe. At only 50,000 kms, a few months before the lease was up, we started having trouble getting the 6-speed manual transmission to engage in first gear. Push in the clutch, move the stick to 1 and get a horrible clicking noise when easing in the clutch. Our daughter took it to Westwood Honda service department. They "fixed" it, by adding some clutch fluid and doing a bunch of other work that she didn't request or approve, and charged her over $600. They said the work wasn't covered under warranty. And guess what, the problem with the transmission came back after only a few 100 kms. The extended warranty says it covers drive train breakdowns and associated fluids, but service said it didn't and she had to pay. Will never get another Honda or deal with Westwood again. More