Westminster Toyota

She helps us a lot. Very welcoming and patient. Even though it was busy that day she still find someone who is able to help us which is so nice though it was busy that day she still find someone who is able to help us which is so nice More

I bought a RAV4 from Lucy and then she said that it was an error and I had to go on a wait list. I had to threaten to sue, to get them to go through with it. Seemed like a common ploy in covid times. an error and I had to go on a wait list. I had to threaten to sue, to get them to go through with it. Seemed like a common ploy in covid times. More

I was very impressed with a young lady named Lucy at your dealership. She is an excellent sales lady. She knew her product, she was attentive and very caring. We connected from our first phone call. Although dealership. She is an excellent sales lady. She knew her product, she was attentive and very caring. We connected from our first phone call. Although I didn’t get the car I originally wanted, I went back to Lucy because she is the best. I ended up with my 2nd best snd am very happy. It was just a matter of colour choice and I had to decide if I was buying a car for the inside or outside. With Lucy’s help, I know I made the right choice. I hope she is with Toyota for a long time cause they’re lucky to have her.. More

We wanted to replace our 2018 Toyota Corolla for a more fuel efficient and eco-friendly Toyota model. We talked to Lance Barrs at Westminster Toyota and he suggested a Prius Prime Hybrid 2022. From show fuel efficient and eco-friendly Toyota model. We talked to Lance Barrs at Westminster Toyota and he suggested a Prius Prime Hybrid 2022. From showing us all the features of the car, to taking it for a test drive, to helping us setting up the most convenient financing plan, to facilitating the trade in of the Corolla, to assisting in credit checking, up to the most detailed preparation of the car for us driving it out, an answering our questions on the features of the car, Lance did an outstanding very professional job, to guarantee our maximum satisfaction. Thank you Lance for all your help, and we extend our gratitude to the whole Westminster Toyota team.. " Samuel and Marializ Rodero (Aug, 21 , 2021) More

Bought a rav4 hybrid XSE from Tanya, very happy with the vehicle!!!! We put down a deposit last month and got our vehicle in less than a month considering there is a long wait on these right now. I want to vehicle!!!! We put down a deposit last month and got our vehicle in less than a month considering there is a long wait on these right now. I want to thank her and Westminster Toyota for their service. Finance manager and the insurance office was great too! I will definitely come back to her for my next purchase. Love my new rav4 hybrid!!! More

Avoid Tanya Teja and find another sales. I don't even want to comeback to this dealership. A lot of judgement based on how people dress. want to comeback to this dealership. A lot of judgement based on how people dress. More

This was my first time at Westminster Toyota and I was really impressed by the timely response to my email enquiry by Lance Barrs , booking of an appointment the following day to see and drive the Toyota really impressed by the timely response to my email enquiry by Lance Barrs , booking of an appointment the following day to see and drive the Toyota Camry Hybrid sedan, and efficient service provided ion the financial and insurance departments More

Placed a deposit on a RAV4 Prime XSE in June 2020 and at that time was told we were about 12th on the list. No explanation on how how matters would proceed from there. Some back and forth with my sales cont that time was told we were about 12th on the list. No explanation on how how matters would proceed from there. Some back and forth with my sales contact iver the next few months and Will was honest about manufacturing delays, etc. Fast forward to late Jan when we got a call from our salesman saying our Prime would be coming in 3-8 weeks and we'll gat a call closer to arrival to get paperwork in order. After no calls for the next 6 weeks, I tried contacting Will several timea only to be told "he's not available" or "he's on vacation." I thought maybe he was unlucky enough to catch COVID and that was the stock excuse. After 10 weeks from our estimated deliver call, I e-mailed the general info mailbox explaining the situation and our frustration with not being contacted at all. At 11 weeks we finally got a call from a different salesman saying our previous guy was no longer with Westminster Toyota and we did not have a car on order. Our best chance to get an order in would be in 4-9 months as the demand was high. No apologies. No trying to make amends. We were screwed. The lack of professionalism from sales was laughable. Dealing with the Manager on the phone or e-mail was even less helpful. I showed the picture of our deposit slip and that didn't get us any leverage in the situation. The quick solution was I contacted another dealer in a smaller market (outside the lower mainland) and within 2 months, drove off their lot with the exact car we wanted. I am a firm believer in supporting one's own community and spending as much of my money in my city as possible, but I now plan to go out of my way to get my car serviced in Burnaby because I wasn't even treated to the basic decency of an apology for the situation they put me in. Way to go, Westminster. Geoff More

Always excellent service from the entire teamI have been Always excellent service from the entire team I have been Toyota customer for 25 years Toyota also followed the Covid protocols I will recommend To Always excellent service from the entire team I have been Toyota customer for 25 years Toyota also followed the Covid protocols I will recommend Toyota More

Best Toyota dealership in BC. I felt very welcomed here although I was just here to buy off my leased car. Taura in the service reception was very helpful and friendly. When I went to consult about leasing although I was just here to buy off my leased car. Taura in the service reception was very helpful and friendly. When I went to consult about leasing a new car or buy off lease, Lucy in the sale department was very helpful too; she didn't make us feel pushed to buy anything. More