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West End Nissan

Edmonton, AB

4.5
394 Reviews

18010 Stony Plain Rd

Edmonton, AB

T5S 1N4

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394 Reviews of West End Nissan

September 23, 2021

Worst experience. Gives you wrong quotes, hurts your credit score when you disagree to increased payment. More

by nainy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Kabbani
Oct 01, 2021 -

West End Nissan responded

Hi nainy, thank you for taking the time to leave this review. Every review is important to us and we apologize that you’ve had a less than 5-star experience at our dealership. Customer experience is our top priority, and your comments have been forwarded to our management team. We do want to understand what happened better so we can avoid situations like this in the future, and you are also welcome to speak to our General Manager at 780-486-1780.

September 19, 2021

Very cooperative and friendly people, particularly i have discussed with joy dunn which makes me amused , clearly explaining well and very friendly. Can you believe i even changed my paradigm on Niss More

by Yikealo tukue
Recommend Dealer
Yes
Employees Worked With
Joy Heron-Dunn
Sep 20, 2021 -

West End Nissan responded

Hi Yikealo. We are glad to know you are happy with your experience at our dealership, and if you have more questions, just let us know!

August 26, 2021

Wonderful experience! No pressure sales yet always available to answer any questions. I would without a doubt recommend to my friends and family to visit West end Nissan and to ask for Anna. Thank More

by Lisadawn444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and John, Anna Woronzow
Aug 27, 2021 -

West End Nissan responded

Hello Lisadawn444! We are happy to hear you had such a great experience, and that Anna was able to assist. We thank you for choosing West End Nissan, and if you have more questions, just let us know!

August 08, 2021

I found the dealership to be crowded and loud Joy was I found the dealership to be crowded and loud Joy was absolutely amazing. Her sales manager however was not. From the time I met Joy I felt she ac More

by carolee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy Dunn, Shawn Shute
Aug 11, 2021 -

West End Nissan responded

Hi Carolee. Thank you for rating us. Customer experience is our top priority, and we are glad that Joy was of assistance during your visit. Our commitment remains to you the customer, and your concern has been brought to the attention of our management team.

August 05, 2021

Shaw Shute is simply the best! Goes above and beyond for his customers! He's actually changed our previous bad experience with the dealership and made us to be a loyal West End Nissan customers! Shawn is More

by danmalinowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shute
Aug 06, 2021 -

West End Nissan responded

Thanks for coming to see us Dan! We are glad that Shawn could help, and have passed on your compliments! We appreciate your business, and if you need any other help with your vehicle, please let us know.

July 21, 2021

Good service Good staffGood dealsOverall good Good service Good staff Good deals Overall good approach I I I I I I I I I I I I I I I I More

by skysboom3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Heron-Dunn
Jul 22, 2021 -

West End Nissan responded

Hi skysboom3. Thank you for the positive review! We always strive to provide the best service possible, and we are glad you are satisfied with the service we could provide!

July 16, 2021

We were very pleased with Joy Heron-Dunn.She was a "joy" to work with! We had fun, and she was truthful,straight forward and she listened to my needs. I prefer to do business with empowered women.My secon More

by cbshur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Heron-Dunn
Jul 19, 2021 -

West End Nissan responded

Thanks for coming to see us cbshur, we appreciate your business! Customer service is our top priority, and we're glad Joy was able to assist in your purchase. If you need any other help with your vehicle, please let us know.

July 11, 2021

Great dealership, Joy was a pleasure to deal with and I am very happy with my purchase. Thank you for everything. Love my new Qashqai More

by Themaws2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Heron-Dunn
Jul 19, 2021 -

West End Nissan responded

Hello Themaws2! We are happy to hear you had such a great experience, and we thank you for your business. If you have more questions, just let us know!

July 05, 2021

We attended western Nissan and we felt with salesperson Joy Heron Dunn..wow what a service..she is really good..this was our second vehicle..we totally love her service and will definitely recommend other More

by veena lala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Joy Heron-Dunn, Sam Kabbani
Jul 05, 2021 -

West End Nissan responded

Thanks for coming to see us veena lala, we appreciate your business! Customer service is our top priority, and we're glad Joy was able to assist in your purchase. If you need any other help with your vehicle, please let us know.

June 30, 2021

Shawn Shute helped me with the purchase of my new Rogue Platinum. He was sincere, enthusiastic and very knowledgeable about my vehicle. He made it an awesome experience! Would definitely recommend. More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shute
Jul 05, 2021 -

West End Nissan responded

Thanks for reviewing and recommending us, we appreciate your business! If you need any other help with your new Rogue, please let us know.

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