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West End Nissan

Edmonton, AB

4.2
396 Reviews

18010 Stony Plain Rd

Edmonton, AB

T5S 1N4

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396 Reviews of West End Nissan

March 05, 2022

This is my second new vehicle I've purchased from Tony & WE Nissan. Exceptional service! Tony always takes care of me, he very knowledgeable, organized and a very sweet man. Love being apart of the WE Nis More

by jodij23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Howell
Mar 07, 2022 -

West End Nissan responded

Thanks for coming to see us again Jodi, we appreciate your repeat business! Customer service is always our top priority, and we are glad Tony able to assist you again. If there is anything else we can do, please do not hesitate to ask!

February 24, 2022

Bought a used SUV from Shawn back in the summer time. Very pleasant to deal with and looked after the small issues we found with the car in a timely fashion. More

by Ross
Recommend Dealer
Yes
Employees Worked With
Shawn Shute
Mar 07, 2022 -

West End Nissan responded

Hi Ross. Thank you for the positive review! We always strive to provide the best service possible, and we are glad you are satisfied with the service we could provide!

January 24, 2022

I got my first Nissan from there Rayman and the finance department are awesome to deal with and had no problems getting a car from there my first Nissan got written off so now an back there getting my seco More

by eugeneatkinson85065
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayman and jason, Scott Cloman
Jan 25, 2022 -

West End Nissan responded

Thanks for returning to see us, and for sharing this great review Eugene, it is appreciated! Customer service is always our top priority, and that our team was able to assist you to your satisfaction!

Jan 25, 2022 -

eugeneatkinson85065 responded

Good morning to all the great staff at westend nissan.thank you for all your help and thanks to Rayman and jason for your help getting a new car and I want thank Tammy for helping me as well on the first car.i am planning come there to meet all of u guys in person when the weather is better and have a coffee and chat with you guys have a great Day.

November 29, 2021

We bought a 2017 Nissan Murano in April, 2018 and were very pleased with our experience. I phoned about purchasing a 2021 Nissan Murano but they didn't have anything that we were interested in. More

by jimbo.49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Howell
Nov 30, 2021 -

West End Nissan responded

Hi jimbo.49. Thanks for taking the time to leave us this positive review about your experience at our dealership. Our priority is always about customer experience, even during these challenging times, and we appreciate you reaching out to us first about a new Murano. We hope to be able to serve you better in the near future, and earn a 5-star review.

November 16, 2021

Very happy with the car. I would love to know a bit of Very happy with the car. I would love to know a bit of history, where it came from and why it was not kept. I am extremely fussy and have found noth More

by ??????
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Woronzow
Nov 17, 2021 -

West End Nissan responded

Thank you for the positive review ??????! We always strive to provide the best service possible, including transparency in our processes, and quality of the vehicles in our inventory. We are glad you are happy with your new car, and that you chose our dealership!

October 31, 2021

Joy made me feel comfortable and confident with my SUV. She's the absolute best! More

by shannondelange08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Simon, Joy Heron-Dunn
Nov 02, 2021 -

West End Nissan responded

Thank you for rating us Shannon! We are glad that you are happy with your experience at our dealership, and we look forward to seeing you again!

October 30, 2021

Absolutely awesome experience. I was recommended here for a transmission replacement as the deal shop I bought my vehicle would not honour their warranty. The service manager I had was great, made sure I was More

by Kbf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Brian
Nov 02, 2021 -

West End Nissan responded

Thank you for sharing your experience Kbf! We're so glad you are happy with the service we could provide. We appreciate the fact that you chose the Service Department at West End Nissan. If you need anything else, please let us know.

October 27, 2021

Very bad customer service in service it took them 6.5 hrs to do tire swap and oil change I was told 1.5 hrs at the time of making appointment and it changed to 4 hrs at the time of drop off and than 6.5 hrs More

by Fateh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy and Brian
Nov 05, 2021 -

West End Nissan responded

Hello Fateh. We apologize that you've had a less than 5-star experience at our dealership. Your review is important to us because our priority is to continually improve customer experience, as such your comments have been forwarded to our management team. If there is more about your visit that you want to share you are welcome to speak to our General Manager at 780-486-1780.

October 13, 2021

Joy was very cooperative! We just had a rough budget for the vehicle and I wasn't going to buy a SUV, but Joy was very helpful. All the other dealerships only had one question " What's your budget?". We had More

by junewickrama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Heron-Dunn
Oct 13, 2021 -

West End Nissan responded

Hello junewickrama! We are happy to hear you had such a great experience, and that Joy was able to assist. We thank you for your business, and if you have more questions, just let us know!

October 04, 2021

wish i was told 2020 rock creek did not come with a block heater. tried to find it away from home outside in winter. More

by tomdebroot
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Howell
Oct 04, 2021 -

West End Nissan responded

Hi Tom. Customer experience is our top priority, and we always strive to provide the best service possible. As such we are always open to your suggestions on how we can improve in this regard. You are welcome to contact our general manager at 780-486-1780 about your Nissan.

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