West End Nissan

Great Service! We purchased a used 2012 Toyota Venza and had a great experience with West End Nissan. Our salesman, Nathan responded immediately to an online query We purchased a used 2012 Toyota Venza and had a great experience with West End Nissan. Our salesman, Nathan responded immediately to an online query and provided excellent service while we were testing, purchasing and picking up the vehicle. It would be nice to see more sales people who value their customers as much as Nathan does. More

Excellent service My wife and I bought our 2015 Nissan Rogue through West End Nissan. Our sales person Alpha Oloya and the sales manager Andrew Barber went above and be My wife and I bought our 2015 Nissan Rogue through West End Nissan. Our sales person Alpha Oloya and the sales manager Andrew Barber went above and beyond to meet and satisfy our needs. We highly recommend everyone to visit this dealer to experience topnotch customer service. More

Very friendly and helpful! Nathan did a great job finding a vehicle to suit my needs. He was personable and knowledgeable about the fleet at Nissan. The staff in the service cen Nathan did a great job finding a vehicle to suit my needs. He was personable and knowledgeable about the fleet at Nissan. The staff in the service centre were also friendly and fantastic! More

Way to go West End Nissan! We came into West End Nissan and met James Yeulet. From the start to the finish, the experience was perfect. They gave us the exact price we were hap We came into West End Nissan and met James Yeulet. From the start to the finish, the experience was perfect. They gave us the exact price we were happy with and let us leave and come back with no pressure at all. We will definitely be referring all of our Nissan customers within our friends and family to James and West End Nissan. Thanks guys and appreciate the help with providing us the perfect vehicle! More

Excellent Service When I came to choose a car the sale person was very accurate on every question I asked, the process time was quick as well Kayla Pringle When I came to choose a car the sale person was very accurate on every question I asked, the process time was quick as well Kayla Pringle More

Worst Technicians Ever I bought New Nissan Rouge but it started giving several problems from very first day. Again after 3-4 months another mechanical issue came up. I recom I bought New Nissan Rouge but it started giving several problems from very first day. Again after 3-4 months another mechanical issue came up. I recommend better not to buy from this west end Nissan. You will be cheated with pricing as well. Think of buying a new vehicle and what if it starts giving problems in the very first year. Its so annoying . More

STAY AWAY I bought my 2015 Nissan Rogue in November 2015.Not impressed at all. It has been a fight with this dealership since the day after I picked up my SUV. I bought my 2015 Nissan Rogue in November 2015.Not impressed at all. It has been a fight with this dealership since the day after I picked up my SUV. I had to fight to get floor mats, fight to get free oils changes promised in the deal, still fighting to get my Homelink system(also in deal) and still trying to get the paperwork from the deal.I tried to return my SUV to the dealership 2 days later(I had been told they had 30 day return policy) was told I could not return the vehicle. no real reason given.was just more or less put on ignore.And do not expect to get after sales help from your sales person as staff turn over is almost a weekly event there. Even the service department has a high turn over 3 new service manager since December.My Rogue has been in their shop over 8 times in the first 6 months for service issues and none of them were resolved through West End Nissan.And the management there is less then helpful, especially if you are a single female, very condescending ,rude and unwilling to take responsibility for his sales staff or service staff. Nothing was his fault or problem. I have since had to take my Rogue to a Go Auto dealer to have all the issues fixed the West End Nissan had screwed up and refused to fix properly. I have since been barred from the dealership for letting the general manager know exactly how I feel about him,his dealership and his customer service. Save your self the hassle and buy somewhere else. West End Nissan is not a member of the BBB. More

Great service.... Until they have your money I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I a I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I also asked them to check for a couple different problems I had noted. Their inspection report indicated a lot of maintenance items that the had been neglected, and a missing part. I asked again about the problems I had noted, and they said the problems didn't exist when they checked for them. After purchasing the vehicle, I tried to follow up with the service manager to have the vehicle's service records released to me. They said they couldn't release them without the owner's consent. I then provided proof that I was the current owner, and asked them to enter my name as the current owner in Nissan's system (for recalls and such). I also mentioned to them that the missing part was likely removed by their service guys, and not re-installed during an oil change that they had performed. I tried following up wth these three things several times, but there was never any further response. They were quite helpful right up until the time that I picked up the vehicle after the inspection, however. Explaining in detail the items that they had identified that required attention. The shuttle was very courteous and easy to use. They were also wrong about one of the extra problems I asked them to check on, and the vehicle still has the problem even though they said it wasn't present. More

Worst Customer possible! I purchased a 2015 Nissan Xterra last month & the Service I received was TERRIBLE ! Worst I ever came across & the General Manager Kensie will Very Sw I purchased a 2015 Nissan Xterra last month & the Service I received was TERRIBLE ! Worst I ever came across & the General Manager Kensie will Very Sweet Talker but I didn't need that,I needed Excellent Customer Service .. Which I never received ...Please if you are a customer stay away from this dealership .. They want your Money but you as a valued Customer are nothing after the Deal is Done.. Take my advice if not Enjoy Your TERRIBLE CUSTOMER SERVICE YOU WILL BE RECEIVING .?? More

Service Lapses At this WE NIssan Dealer - AVOID AT ALL COSTS I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted! no quality control. I had to take it bakc toget it fixed. I recently took my x-trail in for an oil leak and they BROKE the cover that they had to open to fix the leak and now are refusing to replace it. I checked the car underneath when I noticed the leak and saw nothing hanging loose. Their service manager didn't even know that you have to take the cover off to fix the leak but was fighting any attempts to pay for it. Also when has a mechanic NOT pointed out work that needs to be done on your car? assuming that he had noticed it, it was his place to let the customer know. Thats how they make money for heavens sake!! Even Nissan canada looked at it casually and walked away. Needless to say I will NOT but a Nissan and certainly won't step into this dealership that lacks morals, ethics and general common sense thinking. it could be because of the service manager!! More