West End Nissan

Service Lapses At this WE NIssan Dealer - AVOID AT ALL COSTS I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted! no quality control. I had to take it bakc toget it fixed. I recently took my x-trail in for an oil leak and they BROKE the cover that they had to open to fix the leak and now are refusing to replace it. I checked the car underneath when I noticed the leak and saw nothing hanging loose. Their service manager didn't even know that you have to take the cover off to fix the leak but was fighting any attempts to pay for it. Also when has a mechanic NOT pointed out work that needs to be done on your car? assuming that he had noticed it, it was his place to let the customer know. Thats how they make money for heavens sake!! Even Nissan canada looked at it casually and walked away. Needless to say I will NOT but a Nissan and certainly won't step into this dealership that lacks morals, ethics and general common sense thinking. it could be because of the service manager!! More

Terrible Service Department I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West En I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West End Nissan as 5 or 6 years ago they had cut a key for me in the exact same way. When i got there i was helped by a young lady at the service counter ( i didn't get her name but she had red hair in two buns and was wearing Nightmare befor Christmas tights). She wasn't sure how to cut the key so she had a coworker help her. When she initially returned with the key she said something must have been wrong as the key didn't cut properly, which clearly it hadn't. When she returned with the second key the result wasn't any better really but i took the key to try it out anyway. No surprise at all it didn't work. When i returned to the dealership to let them know they couldn't explain why the cut looked like it hadn't even been cut. Their only solutions were to go to another dealership to have them try and cut a key or to have all the locks in my vehicle changed as "they're probably worn". They aren't as i have no problems with any lock on my car. This unnecessary repair would have cost several hundred dollars when all was said and done. Instead what i idid was go to a professional locksmith (should have done that in the first place) and had them cut the key using the code as well. The key that i had cut at Master Locksmith worked perfectly, in every lock and the ignition of my car. When i returned to West End Nissan the following day to get a refund on the useless key they "cut" I showed the same young lady what the key should have looked like. Her response was "ok." No apology no nothing. I mentioned to her that they might want to have the key cutting machine serviced or calibrated as it was obviously not working or they had done something incorrectly when trying to cut the key. Again the response was "ok." If you aren't going to maintain your equipment or train your staff to use it don't offer the service. Her lack of acknowledgment in not having cut the key correctly and the fact that the service managers only response was to have the locks changed in my car is really appaling. I will be buying a new vehicle in the next little while and i will NOT be going to West End Nissan to look at their vehicles. My brother in law was with me during this and he was appalled at this as well and I know he and my sister will also be buying a new car soon as well and they are NOT going to West End Nissan either. More

Service Centre work I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however h I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however he could not repair an issue that I was having and said I would have to go to a dealership. After reading reviews of all Nissan dealers in and around Edmonton, I was really afraid to take my car anywhere. I chose West End Nissan, and am happy that I did. Right from the first phone call, with Amber, to my sevice technician Rian. They were both, very knowledgeable, detail orientated, and had superb customer service. Their smiles, eye contact, and gift of making one feel very comfortable is a wonderful trait to have. My car was in and out in no time and the price for the repair very reasonable. I will certainly recommend West End Nissan to anyone. Thank you West End Nissan!! More

Learned a Life Lesson - NEVER TRUST WEST END NISSAN! I fell for a well orchestrated scam by West End Nissan. Traded in my 2013 for what I thought was a 2015 - the paperwork even said 2015! (that turned o I fell for a well orchestrated scam by West End Nissan. Traded in my 2013 for what I thought was a 2015 - the paperwork even said 2015! (that turned out to be a "misprint", but the impossible to decode serial numbers were for a 2014). When I went to talk to them about it - they were ready for me. Three of them literally ganged up on me as soon as I arrived. They already had copies of all the suspicious paperwork out - they KNEW why I was there. Their response "too bad" you signed. Well, I have learned a valuable lesson: "NEVER BUY FROM WEST END NISSAN!" More

When I came into your Dealer I was approached by a smiling welcoming Ray Bond. He was confident in the knowledge he was sharing and I would more than love to deal with him again. He listened to what I smiling welcoming Ray Bond. He was confident in the knowledge he was sharing and I would more than love to deal with him again. He listened to what I wanted and didnt just point me towards any vehicle. Not only good looking but smart, positive, AMAZING personality and honest. Hard to find in todays society. Lovin' my Maxima. Thanks Ray! More

I put bad for everything but truth is it was not all bad so me and my husband decided to trade off are 2011 Nissan titan.I had sent it in to get and oil change and tire fixed they told us we needed new tire so me and my husband decided to trade off are 2011 Nissan titan.I had sent it in to get and oil change and tire fixed they told us we needed new tires. So we said well what will you give us if we trade it in so we agreed they had the truck all along everything went threw not a problem. The sales guy was great the fiance guy was great so we go in to sign everything and the service guy comes back and tells us we have a 137 dollar bill for an oil change on the 2011 titan. I said why am I paying for an oil change on a truck that you guys now own they said you will have to take it up with the manager. So I did I said to him i don't feel that I should have to pay for an oil change on a truck that you guys own that I never even got back. I told him ether you clear it up or we walk away from the deal he looked at me and said i gave you 5000 of the new truck witch he did not. We got the rebate that came with all new titans he said you can pay the 5000 or the oil change your choice or walk away I don't really care. Very rude so I walked back in to the fiance room looked at my husband said come on we are walking a way from the deal we are not signing anything. The fiance guy asks why I told him what happened he said don't worry about it its covered. This is the second truck we will have bought from them and i don't need to be spoken to the way the manager did even an employee at the service desk warned me before hand that he was a dick and to stand up for my self. So they covered it in the end but if it was not for the great work of the service guy we would have walked a way not impressed as we trade are trucks off every to year we have bought 10 cars and trucks in the past 5 years but will not ever be buying from west end Nissan again as long as that manager is still there. More