West End Nissan

Beware. Shop around for service prices at other dealers No issues with the quality of the service or their frontline personnel. BUT Wow. $54 higher than other Alberta & BC Nissan dealers for the same routi No issues with the quality of the service or their frontline personnel. BUT Wow. $54 higher than other Alberta & BC Nissan dealers for the same routine oil change & inspection. Looking at their charge rates for oil-products, I think the customer could purchase their synthetic oil product for them cheaper & charge them for your time. Contacted Nissan Canada to see if they endorse this behavior in business practices for their loyal Nissan customers. Seems they do & they elect to see no issues with excessive charge disparity between dealerships in service charges for routine service; -("We regret the circumstances which prompted you to contact us and apologize for any inconvenience you may have incurred. In regards to your inquiry, please be advised that Nissan dealerships are free to set their individual pricing, which may differ from the MSRP, as they are independently owned and operated. Thank you for the opportunity to respond. Sincerely, Customer Care Centre") Not cool. Not "customer care". My story of service invoicing experience, as a seasoned 3rd-time purchaser of quality Nissan vehicles, otherwise having proven to be an exceptionally well-engineered vehicle (no issues there): Over a number of years, we have sought routine maintenance services from various Nissan dealerships in Alberta and British Columbia, most often in Edmonton. We typically seek that maintenance using the convenient Express Service available at many Nissan dealers. I have however noted for the past number of years some rather great disparity between Nissan dealerships in their service invoice-charges (across both standard non-synthetic oil changes and synthetic oil changes) despite this particular type of service being a rather routine, simple and quick service task. This has been evident during maintenance in our previous two Nissan vehicles the past decade prior to engaging a pre-paid maintenance plan this time, so such differences in charge-out rates have been a consistent pattern for some years now. With our current 2015 vehicle, we purchased a pre-paid maintenance plan for routine oil changes. Since we prefer using synthetic grade oil, by personal choice we do accept and expect to pay 'reasonable' net extra charges associated with that product when obtaining service. The pre-paid maintenance plans do help at least in-part, to equalize some of this dealership charge disparity, since I presume dealerships are bound by a consistent cost assumption across all Nissan dealers when under a pre-paid plan. With that said however, in my initial 2 oil-changes at 2 different dealerships in Edmonton-Alberta area during this current 2016-year (Sherwood Nissan, West End Nissan), I note rather distinctly higher charges for the additive synthetic oil product at one of those dealerships. So I naively queried Nissan Canada in an attempt to understand how Nissan Canada permits such circumstances to occur, particularly where the oil-product should be considered a component “part”, and therefore subject to more consistent Nissan pricing guidance... (apparently not so, silly me). I provided them copies of the invoices from 2 dealerships to demonstrate the gravity of charge-disparity between 2 Alberta Nissan dealers, and also checked one rather common retail auto supplier offering the identical synthetic oil product. One dealer (Sherwood Nissan) offers an extremely competitive rate for that oil-product in their service pricing, suggesting they are offering a price reflecting bulk purchases and genuinely charging only the “net cost” of price difference between the “non-synthetic” oil product covered under pre-paid maintenance plan and higher-value “synthetic” product. The other dealer (West End Nissan) evidences a rather inequitable business practice, since the invoice rate for that same synthetic oil product unreasonably exceeds the off-the-shelf rate at an Alberta retail chain, even after accounting for a suggested 10% dealership parts discount notation on the invoice. How far apart are these prices? 2016 synthetic oil prices (Mobil1): • Sherwood Nissan c.$6.45 /litre net charge (invoice) • West End Nissan c.$14.40 /litre net charge (invoice) • Canadian Tire $13.99 /litre (advertised retail price) In the end, I paid a net extra charge (pre-GST) of $86 for synthetic oil after crediting my pre-paid maintenance plan for the normative oil change cost. In this case, the gravity of net total service charge at West End Nissan is c.$54 higher than other dealership for the same Nissan service (including multi-point inspection each dealership) and same product. On the surface, this appears to be a suspicious effort in dealer cost recovery associated with pre-paid maintenance plan circumstances, and largely removes the benefit of such plans. In my perspective, left unaddressed, it also represents questionable business practices that do not reflect positively on Nissan Canada as a corporation. Well, apparently Nissan stands by their dealers in fullest discretion to charge their customers whatever pricing they wish as independent owned and operated businesses. Guess this experience lessons it indeed best to shop-around, & call for pre-quotes to compare service invoice costs, ...same corporate brand, same vehicle, same service routine, totally different prices. So much for loyalty to the customers interests. We'll seek our services at alternative dealerships. More

Amazing Car, Amazing People I had the best service from Nissan here. I have been a Pathfinder owner for 2 years and I needed 2 software updates that the 2017 Platinum had. I know I had the best service from Nissan here. I have been a Pathfinder owner for 2 years and I needed 2 software updates that the 2017 Platinum had. I know everything there is to know about this vehicle and presented that to some other dealerships in Edmonton. One didn't want my business because they didn’t return my call and another treated me like I was an uneducated buyer. I contacted Brian at West End Nissan and told him of my experience with the other dealerships and informed him of my knowledge of the vehicle that I wanted to buy. I said if the price is right I will be in to take one home. He put me in touch with Dave, the sales manager, and I went in that afternoon. Dave put me in touch with the friendliest and most respectful sales man I have ever met, Michael Carlson. He was funny, respectful and appreciated the fact that I knew more about some of the new features. He even had a few I wasn’t aware of… really … that shocked me. Within 1 hour we came to an agreement on price and when I said that I wanted an honest finance guy, he brought me to Jamaiz. I bounced around the dealership from one person to the next and even right over to the detailing guy who found the headphones for the entertainment system, they were all TOP NOTCH. I had issues with some features that I knew about but didn’t know how to use and they were all over it trying to help. I can’t write enough about my excellent experience there. If you want a good vehicle and good service and to be treated like your buying a 50k investment, go to WEST END NISSAN and tell them Tom sent you. More

Very pleasant experience ! Michael Carlson made our car buying experience very stress free and rewarding. Kevin in finance was also great. The staff are very friendly. We love Michael Carlson made our car buying experience very stress free and rewarding. Kevin in finance was also great. The staff are very friendly. We love our new Nissan Rogue. More

VERY FRIENDLY STAFF I TRADED MY 2014 NISSAN VERSA NOTE FOR A 2016 ALTIMA. MICHAEL CARLSON WAS MY SALES PERSON AND HE WAS VERY FREINLY BUT MISLEADING AS HE TOLD ME THAT TH I TRADED MY 2014 NISSAN VERSA NOTE FOR A 2016 ALTIMA. MICHAEL CARLSON WAS MY SALES PERSON AND HE WAS VERY FREINLY BUT MISLEADING AS HE TOLD ME THAT THE CAR HAD REMOTE START AND SATALITE RADIO BUT IT DOESN'T AND WHEN I MENTIONED THIS HE SAID IT MUST HAVE BEEN ON THE OTHER MODEL (NOT WHAT I WANTED TO HEAR). ALSO HE LOST MY SECOND FOB AND IT TOOK MORE THAN A WEEK TO CONNECT WITH HIM TO GET IT AND I HAD ASKED FOR A WINTER TIRE PKG BUT HE NEVER GOT BACK WITH A PRICE BUT SAID HE WOULD TALK TO ME WEHN I COME IN FOR MY FIRST SERVICE AGAIN NOT WHAT I WANTED TO HEAR. IF I HAD KNOWN THAT THIS CAR DIDN'T HAVE REMOTE START I WOULDN'T HAVE BOUGHT IT. I THINK THEY SHOULD PUT ONE IN AT NO CHARGE TO ME. More

Very friendly staff We found our vehicle online. Because of distance we requested photos of the car to be sent to us since there was none posted online yet. This failed t We found our vehicle online. Because of distance we requested photos of the car to be sent to us since there was none posted online yet. This failed to get done. Other than that, we are happy with everything. We had our 2 young daughters with us and the staff was so good with them all at the same time servicing us. Friendly staff who just want to help. More

A Very Good Experience Michael was very helpful and friendly while assisting us in buying a used Murano. He did not show us vehicles that were above our budget unless there Michael was very helpful and friendly while assisting us in buying a used Murano. He did not show us vehicles that were above our budget unless there was room for negotiation that would bring the price to our level. We did not feel pressured into getting something more expensive. The only hiccup we had was when we went to pick up the vehicle. There must have been a miscommunication between Sales and Finance as the paperwork wasn't ready when we got there. Our appointment was for 11:00 AM and it was 1:00 PM by the time we drove off the lot with the vehicle. We spent a good 1 1/2 hours with Finance waiting for the paperwork to be finalized. More

STILL LOOKING Shopping for a 2016 Murano SL. Salesperson Sean Malayko has been excellent to deal with. Knows the product and is a no pressure guy. Would recommen Shopping for a 2016 Murano SL. Salesperson Sean Malayko has been excellent to deal with. Knows the product and is a no pressure guy. Would recommend the dealership and Sean to anyone. More

Exceptional buying and service experience My experience in buying a new Murano at the West End Nissan was very positive. Jeremiah was our salesperson and Andrew his manager. My daughter's boy My experience in buying a new Murano at the West End Nissan was very positive. Jeremiah was our salesperson and Andrew his manager. My daughter's boyfriend had researched extensively the new Murano and bought one from Jeremiah and Andrew before I took one for a test drive. Both young men were helpful, professional and very pleasant to deal with. The true test of customer service came after I had my vehicle. My first errand in my car resulted in a very unfortunate and stressful incident of a large wine bottle coming loose from where I had packed it in the trunk and breaking. After the initial clean up, we phoned Jeremiah who told us to bring in the car and they would provide me with a loaner and clean it without charge. Both Jeremiah and Andrew were lovely, reassuring and going out of their way to make this unfortunate incident much less stressful. They detailed the car and it is brand new and smelling great again. I cannot say enough about the service I received from these young men and Nissan. I love the car and am really enjoying driving it, as is my daughter's boyfriend. Thank you Jeremiah and Andrew! More

Mohammed Abdi The Best Take some out just to meet this exceptional and amazingly jovial sales person. He made my car buying experience seamless and crisp. He knew exactly wh Take some out just to meet this exceptional and amazingly jovial sales person. He made my car buying experience seamless and crisp. He knew exactly what I wanted and his manager Andrew- kept the conversation congenial and true. Eventually we cracked an amazing deal on an Elantra and with a smile. And that is important. Only this dealership truly understands th meaning of 'Everyone sells products; but a satisfied customer is more important' Please see Andrew and Mohammed Abdi at this dealership More

excellent staff we found a vehicle on line we liked, we contacted the dealer and they arranged everything for us, the staff from sales to financing was excellent, ze we found a vehicle on line we liked, we contacted the dealer and they arranged everything for us, the staff from sales to financing was excellent, zero hassle or problems from start to finish the service we received from michael and nathan in sales and chad in finance was the best i have ever experienced, i would strongly reccomend west end nissan, i will return if i or any of my friends or family are in need of a vehicle More