West Edmonton Mall Toyota

Absolutely excellent service from start to finish. We were treated like family as soon as we took our Toyota and Highlander in for tire change and servicing. Well run, managed and fast service. We had We were treated like family as soon as we took our Toyota and Highlander in for tire change and servicing. Well run, managed and fast service. We had our vehicles detailed as well, and they were like new vehicles when we picked them up! Highly recommend getting your vehicles detailed, and serviced at West Ed Toyota! Thank you so much everyone who we dealt with at WEM Toyota!! More

Very disappointed at the valet, he told us when you walk out the waterpark, your car will be very close. Just tell the truth, it was on the otherside of the mall, tell the simple truth. I complained and t out the waterpark, your car will be very close. Just tell the truth, it was on the otherside of the mall, tell the simple truth. I complained and the reply I got, well 99.9% of people are happy. Great, how do you deal with the unhappy? Not very well, the front desk was nice when retrieving my keys. The man outside told me, everyone is happy? Well I wasn't. I will nit utilize again. More

Excellent customer service. Fast and easy transaction with Mylene. Highly recommend to my family and friends. Fast and easy transaction with Mylene. Highly recommend to my family and friends. More

Simon was awesome to deal with. He got me the exact vehicle that I wanted in a much faster time frame than I was expecting. He got me the exact vehicle that I wanted in a much faster time frame than I was expecting. More

Third new vehicle purchase from the folks at Mayfield/WEM and once again they did not disappoint. From accurate timelines for delivery (better than anticipated, actually) to a seamless pickup d Mayfield/WEM and once again they did not disappoint. From accurate timelines for delivery (better than anticipated, actually) to a seamless pickup day, I cannot recommend enough if you're in the market for a new Toyota. More

Wayne was friendly and pleasant. He went above and beyond in addressing concerns and inquiries as well as meeting special requests, even taking calls after hours on his personal time He went above and beyond in addressing concerns and inquiries as well as meeting special requests, even taking calls after hours on his personal time. Jason, Wayne, Drew, and Myron all worked together well as a team to cover for each other when unavailable as well as push the sale across int heir areas. Drew was thoughtful to go the distance to PPF my A-pillars and headlights when I had concerns they were not covered in my initial expectation of a full body PPF. The team was polite and courteous and I could tell they were being accommodative to our needs as out of towners. More

Excellent customer service. Both Product Advisor and Finance Service Manager are very knowledgeable, patient and helpful. Both Product Advisor and Finance Service Manager are very knowledgeable, patient and helpful. More

I had a horrible experience in 2019 with Northwest Toyota. Jason Deng and staff at West Ed Toyota provided a completely different and exceptional level of service, attitude and professionalism. He com Toyota. Jason Deng and staff at West Ed Toyota provided a completely different and exceptional level of service, attitude and professionalism. He completely saved my purchasing experience with Toyota. I ended up purchasing a 2019 RAV4 Hybrid from Jason, who couldn’t have been easier to deal with. He was able to custom order us our vehicle and even redirected one that was heading to a different dealership so we got it earlier than expected. He was upfront and honest about price and timelines. He was flexible and very quick to respond. He knew everything and more about the vehicles Toyota had to offer. And most importantly he was a joy to deal with. If I ever buy another Toyota, I will be coming back to this dealership. Thanks Jason, you are a great representative for this dealership and Toyota! More

Jason and Dannny went the extra mile to ensure I got the vehicle I wanted and that I was happy with it. vehicle I wanted and that I was happy with it. More

Dave did a poor job of updating the client & the tech 2635 Cameron spilled oil all over the crossmember & underside of the vehicle & never cleaned it. Also the air filter is plugged & dirty but marked go 2635 Cameron spilled oil all over the crossmember & underside of the vehicle & never cleaned it. Also the air filter is plugged & dirty but marked good on the report. Where did the great service from Mayfield go? More