West Edmonton Mall Toyota

I scheduled an appt to check my power steering on Jan 30/23. I was getting what seemed like louder noise when backing out of garage. I had previously had an oil change and all fluids topped up on Nov.25/ 30/23. I was getting what seemed like louder noise when backing out of garage. I had previously had an oil change and all fluids topped up on Nov.25/22 by this dealership. Before bringing my vehicle in on the 30th, I checked my power steering fluid. The reservoir was nearly empty. I added some fluid and the "start up noise" subsided. Upon arrival at the dealership I told them the fluid was low, I added some and the noise went away and that I had just had the vehicle serviced in Nov., including fluids topped up (inspection report showed all fluids up to proper levels. I was told they would check for a leak. Story short. No leaks detected! Well, my assumption was that the level was never checked, hence why would I pay for confirmation there is no leak. I was charged for the inspection. Spoke to the manager. Every excuse imaginable. The warm weather may have washed away evidence that the oil leaked, I should have heard the noise earlier, etc. Well it now March 11th. Levels are still up, no noise, no leaks, Nothing. My conclusion, they never checked the fluid level just checked the box. I told them it was the last $ they would get from me. Time has proven me right. Don't trust anything service tells you and don't trust their inspection reports.. More

I can confidently say that this Toyota dealer is one of the best in Edmonton I compared prices and rates for almost three months, they do not charge anything extra or forced there was a gentle man there the best in Edmonton I compared prices and rates for almost three months, they do not charge anything extra or forced there was a gentle man there in the sale and financail department his name is Vendan sekar In particular, my family and I enjoyed the special service of this person(Vendan sekar). He is very kind, honest, patient, and at the same time, he is an expert in his profession. He found a nice car loan at a reasonable rate for us, that we had no credit history. He continues to support me and answer all my questions about this wonderful Corolla hybrid car. Driving experience with this car is unique In my opinion, the value of a business complex increases with such employees More

I needed a tail light bulb replaced. Cindy C. and the tech {?} were both awesome. If I had not messed in tying to do the install myself, I would have been in and out in 10 min. Best s Cindy C. and the tech {?} were both awesome. If I had not messed in tying to do the install myself, I would have been in and out in 10 min. Best service I have ever had with a auto dealership. More

Do not use this toyota, they will fight you tooth and nail when ever you have to bring your vehicle in for anything warranty related. nail when ever you have to bring your vehicle in for anything warranty related. More

Absolutely excellent service from start to finish. We were treated like family as soon as we took our Toyota and Highlander in for tire change and servicing. Well run, managed and fast service. We had We were treated like family as soon as we took our Toyota and Highlander in for tire change and servicing. Well run, managed and fast service. We had our vehicles detailed as well, and they were like new vehicles when we picked them up! Highly recommend getting your vehicles detailed, and serviced at West Ed Toyota! Thank you so much everyone who we dealt with at WEM Toyota!! More

Very disappointed at the valet, he told us when you walk out the waterpark, your car will be very close. Just tell the truth, it was on the otherside of the mall, tell the simple truth. I complained and t out the waterpark, your car will be very close. Just tell the truth, it was on the otherside of the mall, tell the simple truth. I complained and the reply I got, well 99.9% of people are happy. Great, how do you deal with the unhappy? Not very well, the front desk was nice when retrieving my keys. The man outside told me, everyone is happy? Well I wasn't. I will nit utilize again. More

Excellent customer service. Fast and easy transaction with Mylene. Highly recommend to my family and friends. Fast and easy transaction with Mylene. Highly recommend to my family and friends. More

Simon was awesome to deal with. He got me the exact vehicle that I wanted in a much faster time frame than I was expecting. He got me the exact vehicle that I wanted in a much faster time frame than I was expecting. More

Third new vehicle purchase from the folks at Mayfield/WEM and once again they did not disappoint. From accurate timelines for delivery (better than anticipated, actually) to a seamless pickup d Mayfield/WEM and once again they did not disappoint. From accurate timelines for delivery (better than anticipated, actually) to a seamless pickup day, I cannot recommend enough if you're in the market for a new Toyota. More

Wayne was friendly and pleasant. He went above and beyond in addressing concerns and inquiries as well as meeting special requests, even taking calls after hours on his personal time He went above and beyond in addressing concerns and inquiries as well as meeting special requests, even taking calls after hours on his personal time. Jason, Wayne, Drew, and Myron all worked together well as a team to cover for each other when unavailable as well as push the sale across int heir areas. Drew was thoughtful to go the distance to PPF my A-pillars and headlights when I had concerns they were not covered in my initial expectation of a full body PPF. The team was polite and courteous and I could tell they were being accommodative to our needs as out of towners. More