West Edmonton Hyundai

One out of 20 ant bad So there we were going from one dealer to another hopping looking searching . It was specific car granted ,but we wanted a good reliable car not one w So there we were going from one dealer to another hopping looking searching . It was specific car granted ,but we wanted a good reliable car not one with problembs that they say isnt a problem. Some said they just sold it some said they dont have it some never heard of it and gave us a funny look . Just had 2 lemons you could say no thanks we said.Spend all day in red deer the day before and nothing. Thought we had a good one in edmonton so off we went today. Traveling 3 hours to go see. Just when all hope was lost, well what about that one? We’re in edmonton now. Lets go see maybe just maybe. Thats when we met Alan Sugiyama. Here we go again we thought . But wait what is this. he listened? He had one ? Its here ? Cant be true right ? Showed us 2 other ones quick . No thanks not quite it . Ok he says well the one you asked for just pulled up. Ok cool lets go see. It looks good.... its got what we want .... its in our price range ... hmmm ok what about a drive? Got the keys right here he said . Ok cool lets go . As we drive he makes small talk really nice guy hes got a wife and kids. Then he startes talking about the car was driving fine good nothing wrong woth this one it seams. So this is the work we did on it alan said. and wow they accualy fixed the problems before reselling awesome got the shop paper work in hand. Make it back to the dealership in one piece ok well show me the carfax gotta be something . Nope nothing out of the ordanairy just as alan said . Down to brass tax! This is what we’ll offer you .... ok alan said let me go see . Sorry cant this is what i need and we’ll fix this and this . . Hmmm ok what about this and you fix this ? That all we can do . Alan came back 2 mins later shook our hands and said you got it . No bs no well what about this other one what about a little more for a new one nope Alan got us what we wanted and all for a fair price and it maybe took 45 min . He was the best salesman in 20 dealerships we visited in 2 days. Nice understanding no bs and fun even got to ring the gong when we settled up. Alan Sugiyama at west edmonton hyundai in our opinion is the best salesman from red deer to edmonton hands down!!!!!!! Everyone we talked to at west ed hyundai was vary nice and not pushy at all was a vary awesome experience Thanks from Johnny and Jeleis!!! More

Amazing Buying Experience x2! In 2016 I purchased a used Hyundai from Allan, and it was easy, not stressful and he went above and beyond to make my buying experience great! I decid In 2016 I purchased a used Hyundai from Allan, and it was easy, not stressful and he went above and beyond to make my buying experience great! I decided to upgrade to an SUV and knew I needed to go back and see Allan, and again he was patient with wanting to test drive multiple vehicles, and then letting my spouse test drive the ones I liked. He made financing easy to understand, and went above so I could take my vehicle home that day. He called to follow up a week later to make sure I was enjoying my new vehicle. He helped set up my first service appointment, and went above to get me transportation to work while my vehicle was being detailed and add-on’s installed. Sarah in service has been great the last couple of months as well, and went above to help me with my old car, and helped set up my future service for my new vehicle. When I walk into this dealership everyone is very friendly, I have never felt pressured by sales, or service. Would highly recommend. More

Trade In and Upgrade We've had four Hyundai's and started this upgrade just like each of the others, by driving from dealership to dealership checking out the style of veh We've had four Hyundai's and started this upgrade just like each of the others, by driving from dealership to dealership checking out the style of vehicle we were looking for. Once again we ended up back at Hyundai. The quality of the vehicle, available options and more just seem to be a best fit for us. The staff at WEH didn't presume to know what we wanted and push it on us, like so many other sales groups do. They listened and presented options and alternatives, not limitations. Another positive Hyundai experience all the way around. More

Professional Levi Nelson is very knowledgeable and conducted himself professionally throughout our shopping process. It was great to have a salesperson who unders Levi Nelson is very knowledgeable and conducted himself professionally throughout our shopping process. It was great to have a salesperson who understood our time constraints and timelines. He treated us with respect in all dealings. His partner, Alan S, closed the deal as Levi was away. Alan too is very knowledgeable and equally professional. More

Employee review- Lloyd Osler We recently purchased a luxury Santa Fe from salesmen Lloyd Osler and Levi Nelson. These gentlemen were both experts in their field and salesmen who k We recently purchased a luxury Santa Fe from salesmen Lloyd Osler and Levi Nelson. These gentlemen were both experts in their field and salesmen who knew how to approach clients ( both female and male ) with dignity, caring and respect. Lloyd Osler in particular, is extremely knowledgeable in all aspects of the vehicle, and an excellent teacher and explainer of new technology. He spent time with us to truly explain all the gifts of the vehicle and left it open for us to contact him in the future, should the need arise. Lloyd was always succinctly upfront and honest in his salesmanship. He truly sought out our needs and tailored the sale to meet those. Without this, we would not have purchased from Hyundai. Pat and Ron Spence More

No high pressure here. We've been to numerous dealerships where you feel the high pressure the moment you walk on the lot. Not West Edmonton Hyundai. Alan Sugiyama has a ver We've been to numerous dealerships where you feel the high pressure the moment you walk on the lot. Not West Edmonton Hyundai. Alan Sugiyama has a very relaxed, yet professional approach. He listened to us. Found out what we were looking for. And then gave us an amazing deal the first time. There was no stressful bargaining required. Finance director Ray Tarrabain then efficiently gathered our financial history and explained all the payment options. The whole process took two days. Amazing experience. More

2018 Tucson 2018 Hyundai Tucson is my first brand new vehicle, at first I was reluctant to buy brand new and preferred used car because it is cheaper, but after P 2018 Hyundai Tucson is my first brand new vehicle, at first I was reluctant to buy brand new and preferred used car because it is cheaper, but after Pia explained everything and showed me numbers, and showed me everything about Tucson and all the features it has, I fell in love with the car and wanted to take her home right away! I love the blu-link feature. I admire and thank Pia Liberty for her very sweet way of dealing with clients , and for her honesty and knowledge about what she’s doing. All the other staffs are very nice and accommodating aswell and I was lucky that I went to West Edmonton Hyundai. Oh! I enjoyed hitting the gong btw 😁 More

Understanding going the extra mile will create loyalty A chilly evening in November my car would not start. I called the dealership and they tried to assist over the phone but nothing happened. I had a A chilly evening in November my car would not start. I called the dealership and they tried to assist over the phone but nothing happened. I had a conversation with the manager, and had to go the route of I have bought two cars and had friend buy there too... in order to get him to do the extra and that is why it's a 4 instead of a 5. But the 4 truly comes from Al the sales representative who drove to my car and tried to fix it. Then he stayed at the dealership until 9:30 pm to ensure my car was towed and parked for repair the next day and I had someone to take my keys and information for the people in the morning. Thank you to the manager for rethinking the assist and Alan for being a true Customer Service orientated person. And thank you to Jessica who answered the call and all of my questions. More

Best customer service hands down! Great experience as always! From my first vehicle to the very recent one, Pia did an amazing job in getting us the vehicle that we truly wanted. She w Great experience as always! From my first vehicle to the very recent one, Pia did an amazing job in getting us the vehicle that we truly wanted. She was even sick the day we were picking up our car, but she still managed to go to work so she could see us. Now that's a true personalized service. So even though we have to travel hundreds of kilometers, we still chose Pia to handle our purchase. More