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West Edmonton Hyundai

Edmonton, AB

3.0
845 Reviews

10120 178th St

Edmonton, AB

T5S 1P5

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845 Reviews of West Edmonton Hyundai

June 30, 2019

Great job. After visiting various other car dealerships my husband and I were very pleasantly surprised by West Ed Hyundai. Our salesman Lloyd was very straightf More

by Trish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Osler, Ray Tarrabain, Brian Caines
June 22, 2019

Employee Review Stopped here just as a drive by, and ended up purchasing a great car for a great price. Really enjoyed having Alan as a sales rep. He was very honest More

by Dvap456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sugiyama
June 13, 2019

Disappointment! Poor Sales Strategy! Poor Service! i bought a hyundai kona 2019 last february of this year 2019. We trade the old veloster because we taught that they will give us a good service coz my More

by zaldy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Sugiyama, Ray Tarrabain
Jun 14, 2019 -

West Edmonton Hyundai responded

Thank you for taking the time to write a review. I have tried to call you however it seems you do not wish to speak to us. I must clarify the situation as a lot of what you have said in your review is simply not true. I have reviewed your file and have found the following. You were not over charged for the vehicle in any way. The price you paid is the MSRP plus our winter package, the same price you would find on our website. You did have a large amount of negative equity from your trade in that we financed into your new loan, which would be why your total loan amount would look like a big number relative to the price of the vehicle. As far as the warranty and protection package that you added on, you were sold these items at a discounted rate(Which you negotiated). There are negotiation sheets in the deal, with a back a forth between yourself and the finance manager. I would apologize if there was a misunderstanding in any way, but to say that our finance manager lied to you or forced you into anything is simply not true. You were offered products, negotiated a discount on them and decided to buy them. We have asked that if your car is having any issue that you bring it in and let us look at it. Your car is still under full manufacturer warranty, and if there is any issues they should be covered. I would love the chance to speak to you in person or on the phone to go over your deal with you and ensure that you have a full understanding of all charges. Please contact me at 780-484-3311. - Amit Baid - General Sales Manager

June 11, 2019

Easy deal Marina and the folks at West Edmonton Hyundai made the car buying experience very easy. I got a good deal on a great car. I highly recommend going to More

by Cris 76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Tarrabain, Maryna Stasevich
May 12, 2019

Great service I went to 3 different dealerships and no one was able to het me approved. Ray was able to get me in and driving away with a new vehicle the same day! More

by Shaun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Tarrabain
April 26, 2019

Leader in Customer Experience Buying a vehicle can be a stressful, worrisome task, but my experience with Jordan Burke and his co-workers at this dealership has changed my opinion More

by Zaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Burke, Meena Joshi
April 19, 2019

Friendly, honest, reliable Great service always quick & well done for our 2017 Elantra - which is an excellent car with super gas mileage (as low as 4L/100 km) , comfort & relia More

by dano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Tarrabain, Brian Caines
April 11, 2019

Wonderful This was the best car buying experience we have ever had. Starting with the clean dealership to the professional attitude of all the staff. We would More

by Terry37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Caines, Meena Joshi, Maryna Stasevich
April 10, 2019

One out of 20 ant bad So there we were going from one dealer to another hopping looking searching . It was specific car granted ,but we wanted a good reliable car not one w More

by johnglover96@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sugiyama
March 25, 2019

Amazing Buying Experience x2! In 2016 I purchased a used Hyundai from Allan, and it was easy, not stressful and he went above and beyond to make my buying experience great! I decid More

by kmaygard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Fox - Service Department , Alan Sugiyama, Dwayne Nelson, Meena Joshi
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