West Edmonton Hyundai

My husband and I started our search for a vehicle online and after months of searching we found a used minivan on the West Edmonton Hyundai website. We shopped around a few other dealerships and found the o and after months of searching we found a used minivan on the West Edmonton Hyundai website. We shopped around a few other dealerships and found the one at Hyundai the better deal. Purchasing the minivan was a pleasant enough experience but after we signed the papers and gave them our thousand dollar deposit, we had a much different experience. First of all I must add that we do not live in Edmonton, we live an hour and a half away, a total of three hours driving. The next day my husband drove back to Edmonton to pick up the vehicle (trip number one). He found noticable scratches on the back door of the minivan which were not there when had viewed the vehicle, and the side mirror was dangling. My husband was assured the van would be repaired so he went home. The next day (trip number 2) my husband and I went back to the dealership, we had phoned ahead and the used care manager assured us that the minivan was repaired and that he had seen it himself and it looked great. When we arrived, the mirror was replaced but the scratches were not fixed. When confronted about it, the salesman blamed the used car manager, the used car manager blamed the salesman about not being honest about the scratches being fixed. No one took accountability and just passed blame. We returned two weeks later (trip number 3) to repair the scratches, we told the dealership to call us as soon as the minivan was repaired as we did not live in the city and didn't have much to do in the city. We spent all day in the city and did not hear from the dealership so I called them late in the afternoon, they told me the minivan had been ready for quite some time. The scratches still were not fixed. Yet another two weeks later (trip number 4) and finally the scratches were repaired. Driving home, my husband discovered the air conditioning didn't work. My husband called the dealership to let them know of the A/C issue and they claimed ignorance and offered no helpful suggestions as to how to resolve the issue. Frustrated we went to our local dealership to get a quote on the repairs and they quoted nearly $2000 worth of work. I called Hyundai to let them know of the quote and asked if I could have the repairs done locally as I had already made numerous trips to Hyundai for the previous issue and had no interest in the hassle and inconvenience of driving three hours to have it repaired at the Hyundai dealership. I called Hyundai several times each day trying to get this issue resolved. After a week and a half the used car manager eventually returned my phone call only to tell me that they would not accommodate my request and that I had to once again make a trip down to the city. I certainly understand West Edmonton Hyundai's decision. Having the competition repair our vehicle was not a cost West Edmonton Hyundai was willing to incur, but I would like them to consider the costs my husband and I incurred such as the cost of fuel, mileage on our vehicle, babysitting expenses and the considerable time spent driving back and forth into the city. As intangible as it is, I believe our time was worth something. On another note, when we had agreed to purchase the minivan, we put a thousand dollar deposit to hold the vehicle and were assured it would be returned to us when the financing was in place. Two weeks later the deposit still was not returned to us even after I had called Hyundai several times regarding this matter. The deposit was eventually returned to us but Hyundai still owed us money on another matter which was returned to us over a month after our initial purchase. We had the option of buying a minivan privately to save money but chose to go with a reputable dealership to avoid any surprises. Although I am grateful that West Edmonton Hyundai has agreed to repair my vehicle, I still regret my choice to deal with West Edmonton Hyundai. I felt my concerns were not being addressed and we were given the run around. I will certainly consider buying locally next time we are in the market for another vehicle. There was, however, a few positive notes. Each time we did return to Hyundai, they were kind enough to provide us with a vehicle each time we had to leave our vehicle for repairs and the receptionist Tiffany was very helpful, accommodating and sympathetic. More

I came to this dealership after doing some online browsing through the used car sites. From there, I came into contact with Mr Lam who assisted me throughout the whole process of buying my new car. browsing through the used car sites. From there, I came into contact with Mr Lam who assisted me throughout the whole process of buying my new car. I did not have a car and Mr Lam picked me up and dropped me off home every single time I stop by the dealership. He also provided a very nice route for the test drive, allowing me to see all the prominent features in the car. I bought my car on Monday and it was available for pick up on Wednesday. The car I got was a 2009 Hyundai Genesis 4.6L Tech Pack, but after they were done with the prep work on it, it looked as good as new and I couldn't tell that it was a used car. I would definitely come back to Richard again after I'm done with this car in a few years time. More

One of the best buying experience on getting a new Vehicle,No high pressure,Knowledgeable,Frendly.I ended up buying 2011 Hyundai Santa Fe.I was glad that I stopped in to check out prices.I would highl Vehicle,No high pressure,Knowledgeable,Frendly.I ended up buying 2011 Hyundai Santa Fe.I was glad that I stopped in to check out prices.I would highly recommend this Dealership to anyone who is looking for a vehicle. More

Took our 2006 in for service and was looking around the showroom as we did want to buy a 2011 but thought to wait for awhile. Meet the young sales lady and both myself and my wife really enjoyed her. She w showroom as we did want to buy a 2011 but thought to wait for awhile. Meet the young sales lady and both myself and my wife really enjoyed her. She was smart looking, dressed very nice one of the most pleasant sales people we had ever meet. She was not pushy or overbearing and we just decided to go ahead at this time instead of waiting. This is the 4th vehicle we have bought from this dealership and have had nothing but great service. The service department is top notch. More

Absolutely Excellent. I hate nothing more than the sit Absolutely Excellent. I hate nothing more than the sit and wait game at many dealerships.At best it is a waste of time and worst, it is condescendin Absolutely Excellent. I hate nothing more than the sit and wait game at many dealerships.At best it is a waste of time and worst, it is condescending. After a brutal experience at Southtown Hyundai (only went there because it is very close to where I live)I decided to try West Edmonton Hyundai on-line. I had had a really great experience a couple years previous, but again proximity. I decided to first try the internet as I've become fed up with this "you need to wait and meet my manager" crap that over the years seems to work for some places. On-line I hitched up with Levi Ozbey who, within 2 days of painless negotiation on-line, we hammered out what I thought was the deal I needed to make this work. I really thought Levi went to bat here. He always responded back to my questions/offers quickly and with humor and when the deal was done, he followed through on everything. If internet dealing is your thing, consider this salesman as he was vpersonable but cut to the chase. At the tail end of things Vance Yue, the finance fellow had me in and out of there in 15 minutes - no trying to stuff extras down your throat, just a good guy who didn't want to waste anyones time and really had things in order. I'm done shopping elsewhere. Most of my car deals have always come down to getting the best deal and having the best person(s) to deal with. These two guys made it a really positive experience and there is a reason why this dealership has the best ratings. More

West Edmonton Hyundai has restored my faith in car dealership. I went in the dealership with a lot of anxities and preconceived notion. Keith took the time to introduce me to the owner who reassured m dealership. I went in the dealership with a lot of anxities and preconceived notion. Keith took the time to introduce me to the owner who reassured me that this transaction would be painless and actually enjoyable. He was right. Keith was professional, friendly, so helpful ( he actually lend me his own car!!) and knowledgable. I did not feel pressured into purchasing any other products I was not interested in. I have had to return to the dealership and everyone remembered me by name. Very impressive ! Thank you so much for restoring my faith and I will certainly and with all confidence refer anyone who is looking for a vehicle. More

I purchased a used 2008 Hyundai Elantra from this dealership the past weekend. I had spoken to Jerry Anflick over the phone before coming in regarding what I was looking for, and he provided extensi dealership the past weekend. I had spoken to Jerry Anflick over the phone before coming in regarding what I was looking for, and he provided extensive information to address my concerns, as well as background information on the vehicles I was interested in. Scott Wilson and Vance You were equally professional and relaxed in their approaches, refusing to force a sale, and ensuring that I was comfortable about the decision I was making. They did not try to upsell financing or warranties, and respected my choices regarding both of this. This experience was much more transparent and far less pushy than the other dealerships I toured over the weekend, and it resulted in earning my business. I would highly recommend West Edmonton Hyundai as their price markups are minimul, they are fair at negotiating, and their staff are truly interested in assisting clients to make choices that are in their own best interests. More

Wow! My wife and I have never had a better experience Wow! My wife and I have never had a better experience purchasing a vehicle than what we have experienced at this dealership. Totally un-real! Af Wow! My wife and I have never had a better experience purchasing a vehicle than what we have experienced at this dealership. Totally un-real! After shopping a bit on-line, we were contacted by Devin (Internet Sales Mgr.) who was kind and responsive and made us feel "special" and interested in our business. After a couple of emails exchange, we were contacted by Aaron (New Cars Sales Mgr.) who inquired on our specific needs to the point where we actually were looking forward to visit the dealership. Once at the dealership, we were greeted (without pressure) by Richard Lam (New Car Sales person) whom we had met on a prior visit a few weeks earlier. Richard patiently listened to our needs, concerns and provided clear and educated responses. At no time during our conversation did we feel pressured or swayed to purchase a vehicle different that what we had chosen. Our negotiations with Aaron and Richard were a dream come through. We purchased a 2011 Santa Fe Limited with Nav package at a very good price. They both negotiated in very good fate and we hare extremely happy with our purchase. Finally, once we have signed off on the deal we were introduced to Vance (Financing Mgr) who continued this unbelievable experience. The time spent with Vance was enjoyable, productive and stress free. He explained clearly our financing options and let us decide what was best for us and respected our choice. Bravo and thanks to all of you at West Edmonton Hyundai --- we look forward to deal with you for all of our maintenance needs! Gilles Legare More

Christa was absolutely the best salesperson I have ever dealt with when purchasing a vehicle. She did absolutely everything in her power to make the sale as painless as possible. I haven't driven a stand dealt with when purchasing a vehicle. She did absolutely everything in her power to make the sale as painless as possible. I haven't driven a standard transmission vehicle in a number of years and she was very patient with me while I did a few circles of a parking lot getting used to the clutch without stalling the vehicle. She wasn't a pushy salesperson and allowed me my space to consider my purchase. She answered all my questions and followed up afterwards with the ones she didn't have an immediate answer to. I would definitely recommend her and the dealership to anyone who is interested in purchasing a Hyundai vehicle. The whole experience was extremely pleasant which is not something I can say about every car purchase I have ever made. I have dealt with the service department on 2 different occasions - once for the first oil change and once for my winter tire change over. Both times the experience was great. Jeff has been the service manager I have been dealing with and he always makes me feel like I am the only customer that he has. They are fast and have a very nice waiting room if you are so inclined to wait. They also provide shuttle service within Edmonton to wherever you want to go as well as pick up service if your vehicle is going to be in the shop for any length of time. As for the price of the vehicle that I purchased, who doesn't want a better price on anything they buy? We came to a price and financing terms that I could live with so it was ok. A great price would have been me walking in on "car pick up day" and them saying we've lowered the price by $5,000. That would have been a great price! More

The whole buying experience was easy and painless. We went into the dealership on Friday. Test drove and purchased the vehicle on Saturday and then picked up the vehicle on Monday. Not as stressfull as went into the dealership on Friday. Test drove and purchased the vehicle on Saturday and then picked up the vehicle on Monday. Not as stressfull as I thought it might be. Laurie, our sales associate, was great. Thanks. More