West Edmonton Hyundai

I had decided I wanted a new car months ago and West Edmonton Hyundai was my first stop. I had purchased a Hyundai Accent from another dealership and had decided not to return due to their misleading a Edmonton Hyundai was my first stop. I had purchased a Hyundai Accent from another dealership and had decided not to return due to their misleading and lack of ownership for statements made. I was greeted very warmly by the staff present and Alan approached me asking several questions to narrow down what it was I wanted, needed and was willing to spend on a monthly and total scale. I had already decided I wanted a vehicle that had a hatch as I needed room for large canvas', more than 150 HP and was adamant that I didn't want a 4 door vehicle. I love sports cars and wasn't going to bend very much on what I wanted as my little Accent would suffice until I found something new. Alan was fantastic, answered all of my questions without hesitation and they were accurate. He knows his product! We took a test drive in a car fresh off of a truck, was friendly and cordial through the whole process. Not once did I feel as though he was forcing a sale; instead it was as though he was more interested in the car suiting my needs and wants. I walked away, saying I'd likely be back and he was friendly, not discouraged nor (as others had then been) irritated that he had taken the time to show me a vehicle. Needless to say I came back, signed the papers and was on my way to work to wait for the car to be prepped and primped for me upon return! There was a small snafoo upon pick up, a TINY ding in the door that had happened sometime that morning. They called me ahead of pick up time, told me what had happened to the car and were so very apologetic. I was able to pick it up that day and enjoy my beautiful (first) new car that week while I was home from site and dropped it off again into their loving care and it was perfect again when I returned this time from site. The most impressive part of this dealership isn't just that they treat you with respect when you come in, nor is it the extensive knowledge that their staff have, or the extremely friendly and personable financing staff. It's the ownership that they show when things go a little sideways. THAT is what makes this an incredible place to buy your car. They're a wonderful group and I would HIGHLY recommend to anyone looking for a new car! You guys rock! Thank you for being so fantastic, honest and friendly. It was a treat to work with you, I just wish a car purchase wasn't so long term or I'd be back again and again! I would not hesitate to send friends and family here, I'd insist they drove the 45 minutes from the North end of Edmonton just to see how awesome this place is. More

My wife was driving our 2011 Sonata home from work when the sunroof exploded. Brought the vehicle into West Ed Hyundai for repair. Was informed it was not under warranty as a rock likely hit it. (This r the sunroof exploded. Brought the vehicle into West Ed Hyundai for repair. Was informed it was not under warranty as a rock likely hit it. (This response before they even investigated it!) Was told by Jeff the maintenance guy that he also had a Santa Fe come in a couple of weeks ago with an exploding sunroof and an official Hyundai warranty person told him what to look for on a car to judge coverage. Jeff then "officially" looked my exploded sunroof and explained that a rock likely hit it judging by the few chips in my original 3 year old windshield..........thus no warranty coverage. BEWARE......he did not even contact Hyundai warranty department before he acted as judge and jury. I insisted that he contact Hyundai Canada warranty people and then he took some pictures of my 3 original year old windshield gave the Hyundai Canada warranty people the same story and dance. "Surly there must have been one rock that dropped from the heavens and broke the sunroof so .........no warranty coverage. Could it be misalignment in the roof causing stress on the glass or the knocking of the sun roof when you go over bumps.........I will never know because Jeff had already decided what the cause was. There are few morals to this story: The first is if you are going to buy a vehicle from West Edmonton Hyundai........"DON'T". The service at West Ed Hyundai is terrible. Every time I came in for the so called free oil changes it was followed by Jeff coming out and telling me I must perform all the "suggested" maintenance work in in the maintenance manual. (The free oil changes are obviously the gimmick to get you into West Edmonton Hyundai) His constant bugging got so bad I just stopped going for the" free oil changes" and had all the maintenance work done at the Fountain Tire close to where I work. The second point is that I only came to West Edmonton Hyundai for 2 other issues and you guessed it......both involved warranty work which they promptly denied. In the 35 years I have owned cars and trucks there have only been a few times I needed warranty work on the other vehicles and all were approved buy either Chrysler, GM or Ford. The third point is LOOK ON THE INTERNET" for issues with Dealerships and vehicle models you want to purchase. In my case I bought a Sonata with a new vehicle design (2011) so there was no information to start from. That said since then when I search the internet for 2011 Hyundai Sonata's with exploding sunroofs..........dozens show up including dozens of complains about exploding sun roofs on other Hyundai models as well. Jeff and West Edmonton Hyundai as a whole should be ashamed at their service harassment method to garner more work through these "free oil change" gimmicks. Both should also be remember that the customer comes first and acting as judge and jury for warranty decisions without consulting Hyundai Canada is wrong. It is up to the proper Hyundai Canada warranty people to decide and the customer should not have asked for this to be done. Now I have to contend with a tainted decision due to Jeff's effort to garner even more work $ for the dealership. In the end Jeff just cooked the proof to convince the warranty people that a rock from heaven surly must have crashed into the sun roof and caused it to explode one cold day while my wife was driving home. Save your money.......go to a different Hyundai dealership or buy a Chrysler, Ford or GM. More

Richard was an excellent sales associate. He was very knowledgeable, accommodating and friendly. He listened to our needs in a new car and explained how the Veloster Turbo would meet those requirements. knowledgeable, accommodating and friendly. He listened to our needs in a new car and explained how the Veloster Turbo would meet those requirements. He explained all the car's features and demonstrated various aspects of the Veloster on a test drive. He was very helpful during price negotiations and answered all our questions. He did not use any pressure tactics. Before we drove our new Veloster off the lot, Richard spent more time going over the car's features. Richard provided awesome customer service by making sure that we were happy with our choice of a new Veloster Turbo! More

From the first visit to the dealership, Richard was very friendly and accommodating. He made every effort to answer any questions we had and demonstrated excellent product knowledge. On our test drive, he w friendly and accommodating. He made every effort to answer any questions we had and demonstrated excellent product knowledge. On our test drive, he was able to clearly outline and demonstrate the various features of the vehicle, of which there were many. Brian was also very friendly and helpful and, after some negotiation, we were able to arrive at a purchase price for the vehicle which we believe both we and the dealership were satisfied with. After purchasing the vehicle, Richard was prompt to respond to some questions that arose. Given that the sale had already been made, we feel this demonstrates his commitment to superior customer service. More

This is the second vehicle purchased from Kip at West Edmonton Hyundai. Once again the shopping, test drive and purchasing experience was great. Kip is a pleasure to deal with; knowledgeable, friendly an Edmonton Hyundai. Once again the shopping, test drive and purchasing experience was great. Kip is a pleasure to deal with; knowledgeable, friendly and highly interested in making the purchase decision comfortable. We would recommend him highly to anyone considering a new vehicle and West Edmonton Hyundai as a preferred dealership. More

Of all the Hyundai dealers I visited in Edmonton (3 in total), West Edmonton Hyundai was by far the friendliest and most knowledgeable. Lloyd Osler knows his products in detail and answered all of my que total), West Edmonton Hyundai was by far the friendliest and most knowledgeable. Lloyd Osler knows his products in detail and answered all of my questions correctly and without hesitation. Our test drive with Lloyd was most informative, with Lloyd first demonstrating some of the vehicle's capabilities before I took over the driving. I would say that Lloyd's initial demonstration of what the vehicle could do on icy, potholed roads was instrumental in my decision to proceed with purchasing the vehicle and to purchase it from West Edmonton Hyundai. I never felt pressured to purchase any of the typical add-ons (protection packages, extended warranties, etc.), although they were offered as you would expect. I declined those add-ons, and Nikki Collins (Financing) simply asked for my reasons for declining before politely accepting my decision without aggressively trying to change my mind. The only reason that I didn't rate pricing as "Great" is that I don't consider myself to be a great negotiator and I believe that my son-in-law in Texas would have driven a harder bargain. Regardless, I am satisfied with the final price of the vehicle. I highly recommend West Edmonton Hyundai for your next vehicle purchase! More

This is the second vehicle purchased this month from Lloyd Osler atWest End Hyundai. Once again the shopping, test drive and purchasing experience was great. Lloyd is a pleasure to deal with; knowledge Lloyd Osler atWest End Hyundai. Once again the shopping, test drive and purchasing experience was great. Lloyd is a pleasure to deal with; knowledgeable, friendly and highly interested in making the purchase decision comfortable. We would recommend him highly to anyone considering a new vehicle and West End Hyundai as a preferred dealership. More

It was my first time buying a new vehicle and it was the easiest experience of my life. I had so much help from everyone there, I even had assistance with the coffee machine! Everyone was so nice and genuin easiest experience of my life. I had so much help from everyone there, I even had assistance with the coffee machine! Everyone was so nice and genuine and they explained in a way I could understand when discussing pricIng options. Richard was so helpful and so entertaining, he definitely made the experience that much more exciting. The whole crew there were awesome and I would definitely refer this dealership in the future, it was my first and definitely not my last. Thank you for all your help West Edmonton Hyundai! You went over and above and you have a lifetime customer here. Denae Lavallee - Zorzetto (Proud owner of a 2013 Elantra) More

I walked through the door and was pleasantly greeted by Kip Rosvold who really listened, cared,understood and respected what I was looking for. He then quickly got to work on putting something together to Kip Rosvold who really listened, cared,understood and respected what I was looking for. He then quickly got to work on putting something together to get me into a reliable car that I would love to drive with affordable payments. We test drove the Sonata and I fell in love. The finance team was a pleasure to work with and made me feel valued as a potential customer. Kip Rosvold at West Ed Hyundai provided the best service I have ever experienced in this industry. I couldn't be happier! Thank you! More

The service was fast efficient friendly and they worked with me on my budget and found me the car i wanted the next day! I got more than I expected I would get with my new vehicle. with me on my budget and found me the car i wanted the next day! I got more than I expected I would get with my new vehicle. More