West Edmonton Hyundai

Replace the Spaceship Car Adventure (Part 1) I was on a mission...and the only way to succeed was to be very clear about what I needed to accomplish. I had to receive 'value' in a vehicle in whic I was on a mission...and the only way to succeed was to be very clear about what I needed to accomplish. I had to receive 'value' in a vehicle in which a septuagenarian would be comfortable in, happy to drive and not overwhelmed by new technologies many vehicles have today. The aforementioned septuagenarian had recently been 'convinced' to purchase a 2014 vehicle that was far beyond what was needed and even fell short on what was originally requested as being 'necessary' features (ie...being an AWD or 4x4). The dealership who sold granny the 2014 spaceship would not make the situation right, stating they did not do anything 'illegal' (..in my opinion, what they did, and did not do, was unethical. I believe business has a responsibility to behave in an ethical manner and still maintain a profitable position). So, over the course of 15 days I did due diligence. I visited 9 dealerships in the Edmonton area, spoke with many very knowledgeable sales folks, perused a wide variety of available units and even went back to 3 of the dealerships to further investigate my options. It was my second visit to West Edmonton Hyundai where I chose to engage more openly with the sales rep Ken Labine. I'm pretty sure he had never had a potential client like myself before. I told him I was after a twofer deal...you know...I wanted 2 cars in trade for one. The look Ken gave was very professional while he stated that that was not a very common request. I told him that nothing was impossible. If we all could think outside the box a bit we would be able to give granny 'value' (in the form of a vehicle she could drive), 'emotional value' (relieving her of the stress of a 2014 spaceship that was way beyond her needs), 'Gail' value (I flew out from BC to make this situation right and needed a set of wheels to drive home in) and 'dealer value' (where the deal that is finally made is also of benefit to the dealership). Ken afforded every possible courtesy to help. He understood that granny's are special folk and that little things make a big difference. He asked his boss, on my behalf, if we could take the 'appropriate' vehicle we had chosen for her to her home so she could test drive it in her comfort zone. (she had developed a huge mistrust of car dealerships). This was done. I was thrilled...and granny felt like a princess driving a Tucson. Then we proceeded into the second part of the deal...choose another pre-owned to balance out the trade. Before making a final decision I asked if I could speak with the mechanic who inspected the Pontiac I was considering. His name is Hadi...and he deserves special mention. I have good working knowledge of 'car language' and basic mechanics (yes...bailing wire, nylons and duct tape really are your friends when that's all you have to do a quick fix). Hadi answered every question I had, discussed the importance of checking recall lists and told me not to hesitate to have the BC inspector call him if there were any problems with the inspection (this tells me his work ethics and reputation are important to him). Of the 102 hours I spent on this 'Replace the Spaceship Car Adventure', about 17 were spent at West Edmonton Hyundai in Ken Labine's company. We both learned a lot. As a first time user of a dealership (I've only ever bought and sold a vehicle on the private market before), I learned that dealerships use a 'pass on up' method. The sales rep is the go between to the hierachy at first...then the client is passed on up to the next team members to complete the various phases of the contract. As the client, my job was to stay focused on my true needs. The sales rep..in this case Ken Labine...had a mandate to create the best contract for both the client and dealership. We both excelled in our roles during this deal...I say "Kudos to both of us!" If I am to ever assist another to navigate through the experience of using a car dealership again, I am confident that with sales reps like Ken and his supportive team I will be able to reproduce the positive experience I had. Hopefully I'll be able to do it again one day. Sincerely Gail Kelly Meade More

The Best This is the third car I have bought West End. They have always treated me well. The cars are reliable. The service is second to none. This is the third car I have bought West End. They have always treated me well. The cars are reliable. The service is second to none. More

Best experience ever! Thank you Ken for helping me get my first approval for a car loan! And i live in BC. Your care and attention to my situation was remarkable! You went Thank you Ken for helping me get my first approval for a car loan! And i live in BC. Your care and attention to my situation was remarkable! You went above and beyond your call of duty for me and i will forever be greatful! I have recommended u to all my family amd friends amd will definetly return for my next car! Keep up the great work Ken. More

Best service ever I was in market to rebuild credit ken labine was super helpful and made my dreams of owning a newer safer vehicle. He will always be my first choice o I was in market to rebuild credit ken labine was super helpful and made my dreams of owning a newer safer vehicle. He will always be my first choice of salesman More

Great buying experience The entire team that we dealt with at West Edmonton Hyundai were great and created an atmosphere that brought us back. We went to look at a vehic The entire team that we dealt with at West Edmonton Hyundai were great and created an atmosphere that brought us back. We went to look at a vehicle, just considering it, as I had pretty much decided on buying something else. However the dealership made us feel at home there. Tye and Aaron did a great job in showing the Santa Fe to it best. We left went to another dealership to test drive the other vehicle, had lunch and discussed which one was a better choice for me. In the end I choice the Santa Fe from West Edmonton Hyundai due not only to the vehicle itself but because of the way that we were treated at the dealership and how at home and comfortable we felt there. Overall Tye, Aaron, and Nikki made this purchase a wonderful and painless experience :) Thanks West Edmonton Hyundai More

Excellent experience I am a women buying a new vehicle, it was great to work with him, as he pointed out the features and answered all my question. Would recommend Alan I am a women buying a new vehicle, it was great to work with him, as he pointed out the features and answered all my question. Would recommend Alan More

Great experience! I dealt with Christa and Alan while at the dealership when I went to check out an Acura RDX 20122 I had seen online. To make the story short, my exper I dealt with Christa and Alan while at the dealership when I went to check out an Acura RDX 20122 I had seen online. To make the story short, my experience at the dealership was awesome. Chirsta and Alan are just fantastic people to deal with, and very honest! They disclosed all the fees and the actual window price of the car which made it a stroll in the park for me to get the price I wanted to pay. Not the typical xxxxxxxx from other dealers where they only tell you the bi-weekly amount, and always hide the total price so that they can milk your wallet. They definitely know what Costumer Service means in this dealership. At the end, we ended up getting the car. A week after the purchase, Alan and Christa called me to see how everything was, and the following week I received a letter in the mail thanking me for having bought the car. To top it all off, today Alan called me to wish me a Happy B-day....I mean, he didn't have to since they already have my business but it shows you the amount of attention their costumers get. I would recommend this dealership to anyone in a heart beat. Especially, Alan and Christa. Thank you guys for the great experience! More

Alan was great to deal with and fought to get us the best price. I would't hesitate to buy another vehicle from him in! price. I would't hesitate to buy another vehicle from him in! More

no high pressure made us feel at home not pushing for a immediate commitment acknowledged us as soon as we walked through the door when we returned immediate commitment acknowledged us as soon as we walked through the door when we returned More

This is the third car I have purchased from West Edmonton Hyundai, and this was the best experience so far. These 3 gents kept me entertained anytime I was waiting, they all worked very hard together to fin Hyundai, and this was the best experience so far. These 3 gents kept me entertained anytime I was waiting, they all worked very hard together to find me what I wanted and get me the best possible financing. Aaron picked the perfect car, Lloyd went through the entire vehicle with me, and Jason worked very hard to get the best financing. Everyone there was very friendly and the atmosphere was upbeat and positive. I have never had a car salesman go through the car with me the way Lloyd did, he is very knowledgeable and an excellent instructor. This was my first brand new car, and even the people that weren't working with me came by to offer their congratulations. I would recommend this dealership in a heartbeat, they deserve to be the #1 Hyundai dealer in Canada! More