Volkswagen de l'Outaouais

Service not done Went for a service (oil change and filter). Cost $114 with tx. Came home, check the oil and it was Dark Brown. The oil had not been changed. Ter Went for a service (oil change and filter). Cost $114 with tx. Came home, check the oil and it was Dark Brown. The oil had not been changed. Terrible :(( More

Aussitot que j ai acheter une nouvelle voiture je n ai plus J achete une autos un mois avant j ai installe des fenetres teinter pour 800$ et le gas des vitres m as dit que ca coute juste 500$ c est des crosseur J achete une autos un mois avant j ai installe des fenetres teinter pour 800$ et le gas des vitres m as dit que ca coute juste 500$ c est des crosseur vw a gatineau More

My cash and I obviously don't matter to them I went to this dealership to look at a specific model. There were no sales agents available so I patiently waited inside for 10 mins. Someone finally I went to this dealership to look at a specific model. There were no sales agents available so I patiently waited inside for 10 mins. Someone finally took me outside to see the car I was interested in but he didn't have access to the keys so I could only look at it from the outside! The agent goes inside to "get the keys" so I wait and wait outside for 25 mins while the agent or any other sales agent is nowhere to be found. Forget it, I left. HEY VOLKSWAGEN, I SPENT 30 000$ ELSEWHERE! If this was the customer service prior purchase, I can only imagine what I would be in for post-purchase.... More

Fooled me once, fooled me twice... shame on me I've purchased 2 used cars here and in both cases have had very negative experiences. They hide stuff that is discreet in hopes that you won't see it I've purchased 2 used cars here and in both cases have had very negative experiences. They hide stuff that is discreet in hopes that you won't see it and after you buy it and notice they say it wasn't broke when they sold it. They say they've repaired things that they haven't. So if you buy a used car, please go over it with a fine tooth comb before you drive it off the lot. After sale is absolutely terrible and disrespectful. The service department is a big ZERO. The service Manager is friendly, but honestly I think beyond oil changes you should go somewhere else. They have difficulty diagnosing problems and then repairing them. Several months after I purchased the car the back door still did not open properly (something that they told me they had replaced before purchase), so they replaced it and as I drove away a light on my dash come on telling me that the license plate light was malfunctioning. When I looked at it the light was hanging there and I had to put duct tape to hold it in place to ensure it didn't fall off. Holy cow, my car was there for almost 2 days! My ABS was coming on everytime I applied the brakes, they told me there was nothing wrong with them until finally the service manager did a road test and got me the earliest appointment he could cause my brakes were dangerous. Prior to that the staff basically treated me like I didn't know what I was talking about. There's still a problem with my ABS and they can't find it. The shuttle completely lacks the word service! I think this guy believes that you're lucky to have him. Ummm... clients pay your salary :-) I have purchased 2 used cars here over the past 8 years, I gave them a second chance but there won't be a third. The first car they hid the fact that the brakes were worn down. When I took my car in for servicing at Bytek a month after I purchased it, I was told my brakes were falling off. When I approached them, they told me it was my fault. In the end, I called VW Canada and reported them. VW made them replace the brakes. When you buy a used car here, make sure you ask for a copy of the inspection report and what they have fixed. Then take your car to an independent shop and have it looked over. What I've highlighted here is the tip of the iceberg. So... VW Outaouais, you haven't changed in 8 years. Time to get your act together. You fooled me once and twice.... shame on me. More

Terrible sales service Bought my car here, they were horrible to deal with. Can only imagine how they treat customers after they get their money. Had multiple appointments w Bought my car here, they were horrible to deal with. Can only imagine how they treat customers after they get their money. Had multiple appointments where person I was scheduled to meet turned out to be on holidays/unavailable or the car I was to test drive not available. No one called to let me know, total waste of my time. They didn’t return calls or emails, had to actually go in person to get service. More

Turbo and Engine blew on TDI Great service when purchasing vehicle but awful and traumatic experience when having vehicle serviced. Turbo blew , car spent 3 days in garage at a co Great service when purchasing vehicle but awful and traumatic experience when having vehicle serviced. Turbo blew , car spent 3 days in garage at a cost of $4000.00 only to take it home and get 5 km on rte 105 for and the engine give out. VW only explanation was that shards from the turbo failure got into the engine and there was no way that the mechanics onsite could of foreseen damage to engine. Had to replace engine at a further expense of $6000.00. Total charges $12,000 for a useless 4 yr old TDI that was caught up in VW diesel scandal. VW are crooks and so is this dealership. Will never ever buy a car from VW or this dealership ever again, they do not stand behind the cars they sell. More

Worst service ever The turbo on the car blew, service said that it would take a day to repair. Finally received the car 2 and a half days later. No loaner was even pr The turbo on the car blew, service said that it would take a day to repair. Finally received the car 2 and a half days later. No loaner was even proposed, no phone call to explain the delay (lack of parts). Avoid at all cost More

Meilleur service après vente, que je connaisse Je viens tout juste d'acheter un nouveau Tiguan qui m'a été vendu de façon très courtoise par Anjarha. il sagit de mon cinquième Volkswagen Merci Je viens tout juste d'acheter un nouveau Tiguan qui m'a été vendu de façon très courtoise par Anjarha. il sagit de mon cinquième Volkswagen Merci pour tout ton suivi Anjarha et pour les explications sur la technologie du véhicule More

One of the worst dealership ever! Great experience when I bought my car but Worst place EVER for service!!!! I had trouble with my brakes making an awful sound when braking when my c Great experience when I bought my car but Worst place EVER for service!!!! I had trouble with my brakes making an awful sound when braking when my car had 3000km on it. They charge me saying they couldn't hear it, I had to make a video and even with that they wouldn't refund me. Went there 3 times for this problem that got never fix. I end up going to Hunt Club as the reviews are amazing for that dealer and WOW, amazing experience there, they replaced my brakes and provided me with a rental for free. They also charge 50$ less for oil changes. More

Terrible service! I have been purchasing cars for over 30 years and must say that Volkswagen de l’Outaouais is by far the worst dealership I have ever dealt with. The s I have been purchasing cars for over 30 years and must say that Volkswagen de l’Outaouais is by far the worst dealership I have ever dealt with. The service manager, Stéphane Morin is clueless and has no notion of what after-sales service is—he told me twice that he was overwhelmed and that he could do nothing further for me. I brought in our 2015 Jetta, which we purchased there last year for work covered under warranty and the problem is worse than it was when I brought it in the first time. I ended up going to another VW dealer in the Ottawa-Gatineau area and they did what needed to be done all while offering a great customer experience. I now know that I should have reviewed them before going there. My advice to you is to avoid this place! More