Volkswagen Waterloo

Outstanding! Buying a Golf from Volkswagen Waterloo was my best car buying experience ever. I am delighted with this dealership, and in particular with the people Buying a Golf from Volkswagen Waterloo was my best car buying experience ever. I am delighted with this dealership, and in particular with the people - Jenn, Shawn, and Jeritt - who assisted me in my purchase decision. I felt no unsolicited pressure to buy either the car or add-ons, and was never asked what they could do to get me to to buy today. Instead, I got helpful answers to my questions about the car, and a chance to test drive twice, including making sure the car would fit in my garage! I got a superb, award-winning car I really wanted, at a great price and excellent financing. Every time I look in my garage or get into my new VW, my wife tells me I have a smile on my face! Remarkably, Jenn has continued to be helpful even after I took delivery, answering my questions and taking the trouble to help me install accessories I bought with the car. In a nutshell, this has been a thoroughly pleasant and completely hassle-free car buying experience. I always felt comfortable dealing with Jenn and Shawn, and found them to be capable, helpful, and genuinely nice people. Based on my experience, I have no hesitation in recommending Volkswagen Waterloo in the highest terms. More

I trust Volkswagen Waterloo Best experience ever from service to finance dept to sales Rep. They have been in our family for years I expect to be a long term client, I won't bu Best experience ever from service to finance dept to sales Rep. They have been in our family for years I expect to be a long term client, I won't buy anything else than Volkswagen. More

I always shop out of town! I live in Niagara Falls but decided to buy from Watarloo VW. Jenn was friendly and very helpful with all my questions and concerns. Happy with the I live in Niagara Falls but decided to buy from Watarloo VW. Jenn was friendly and very helpful with all my questions and concerns. Happy with the purchase and Glad I bought if from Waterloo. More

Simply amazing! I was recently on a hunt for a new vehicle, my lease was no longer practical but I still required a reliable car, with all the new features I had been I was recently on a hunt for a new vehicle, my lease was no longer practical but I still required a reliable car, with all the new features I had been catered to. Keep in mind that I also work at a dealer but was not receiving the quality of service that I expected. I stopped in at VW Waterloo on a lunch hour to see what models and rates were available. Without an appointment, Jenn Murray was kind enough to stop everything she was doing and really listen to what I was looking for, shortly after, she went out to the lot and picked out a car that made me feel at home. It was nice to have someone actually listen to me and figure out what I needed. I was in a tough position but they were able to get me into the vehicle in less than a week! Jenn knew I had a big trip planned for the long weekend, and even kept in touch to make sure I was enjoying my new car throughout the weekend, it really made me feel appreciated as a customer. Then Shawn Hagen in the business and financing office made it feel very casual, informed me on additional offers for protection but did not make me feel like it was a forced decision. And to make things even better, I had to run to the bank for some paperwork, and Jerrit Hemeon tossed me the keys to the classic car he was driving! I have had the opportunity to drive lots of new cars off the lot, but never had the treatment delivered by the team at VW Waterloo! Once purchasing the vehicle I went back to the service department and had a detailed chat about the vehicles performance and specs with Brad Reinhart, who was very informed and was able to answer every question I had. Big thanks to everyone who got me on the road in my brand new GTI !! I would definitely recommend this dealer to anyone interested in European automobiles. More

Customer Service is A+!!! Customer Service - I've been going to this dealership for service for 8 years now and they are trustworthy. So when I was looking for a second car, Ro Customer Service - I've been going to this dealership for service for 8 years now and they are trustworthy. So when I was looking for a second car, Robert showed me to this pristine 2012 Golf hatchback which has low kms. Test drove it and me and my wife loved it. Robert has been the same guy who sold me my Passat 8 years ago and he still remembers personal details about me which I didn't expect. He gave us a good discount and we signed the deal! He was also kind enough to have the car ready a day before they promised and picked me up at my place to bring me to the dealership. That's customer service at its best! More

very happy Thanks for making things right :) Had a previous issue which was promptly resolved. Cleared lines of communication and good efforts of all staff Thanks for making things right :) Had a previous issue which was promptly resolved. Cleared lines of communication and good efforts of all staff Satisfied customer More

Enjoyable experience I recently purchased a Jetta. Friendly staff made purchasing a vehicle a breeze. Found a vehicle online and was directed to Jenn Murray. She was knowl I recently purchased a Jetta. Friendly staff made purchasing a vehicle a breeze. Found a vehicle online and was directed to Jenn Murray. She was knowledgeable and eager to assist in any way to help me. It was a great experience and wouldn't hesitate to contact her again. Thank you! More

Fantastic customer service! From the beginning to the end of choosing a new car, VW Waterloo made the process easy, fun and stress-free! They make you feel right at home; I would From the beginning to the end of choosing a new car, VW Waterloo made the process easy, fun and stress-free! They make you feel right at home; I would definitely recommend this dealership to anyone considering a Volkswagen! More

My First Car Purchase They were very helpful, explained all my options. I was treated like a person, not just a commission. Whenever I wanted to go back for another test dr They were very helpful, explained all my options. I was treated like a person, not just a commission. Whenever I wanted to go back for another test drive, all I had to do was say when I would be there and they had the car ready for me to drive. More

Mike Raab and Shawn are awesome! I found the perfect GTI online and submitted a request via trader. It was 11:30pm when I submitted the request, but I got a reply from Mike immediate I found the perfect GTI online and submitted a request via trader. It was 11:30pm when I submitted the request, but I got a reply from Mike immediately stating that he can help me out. He was great with organizing payments to my budget and Shawn helped me with the financials and warranty. These guys were awesome and I'd recommend them. More