Volkswagen Waterloo

Simply amazing! I was recently on a hunt for a new vehicle, my lease was no longer practical but I still required a reliable car, with all the new features I had been I was recently on a hunt for a new vehicle, my lease was no longer practical but I still required a reliable car, with all the new features I had been catered to. Keep in mind that I also work at a dealer but was not receiving the quality of service that I expected. I stopped in at VW Waterloo on a lunch hour to see what models and rates were available. Without an appointment, Jenn Murray was kind enough to stop everything she was doing and really listen to what I was looking for, shortly after, she went out to the lot and picked out a car that made me feel at home. It was nice to have someone actually listen to me and figure out what I needed. I was in a tough position but they were able to get me into the vehicle in less than a week! Jenn knew I had a big trip planned for the long weekend, and even kept in touch to make sure I was enjoying my new car throughout the weekend, it really made me feel appreciated as a customer. Then Shawn Hagen in the business and financing office made it feel very casual, informed me on additional offers for protection but did not make me feel like it was a forced decision. And to make things even better, I had to run to the bank for some paperwork, and Jerrit Hemeon tossed me the keys to the classic car he was driving! I have had the opportunity to drive lots of new cars off the lot, but never had the treatment delivered by the team at VW Waterloo! Once purchasing the vehicle I went back to the service department and had a detailed chat about the vehicles performance and specs with Brad Reinhart, who was very informed and was able to answer every question I had. Big thanks to everyone who got me on the road in my brand new GTI !! I would definitely recommend this dealer to anyone interested in European automobiles. More

Customer Service is A+!!! Customer Service - I've been going to this dealership for service for 8 years now and they are trustworthy. So when I was looking for a second car, Ro Customer Service - I've been going to this dealership for service for 8 years now and they are trustworthy. So when I was looking for a second car, Robert showed me to this pristine 2012 Golf hatchback which has low kms. Test drove it and me and my wife loved it. Robert has been the same guy who sold me my Passat 8 years ago and he still remembers personal details about me which I didn't expect. He gave us a good discount and we signed the deal! He was also kind enough to have the car ready a day before they promised and picked me up at my place to bring me to the dealership. That's customer service at its best! More

very happy Thanks for making things right :) Had a previous issue which was promptly resolved. Cleared lines of communication and good efforts of all staff Thanks for making things right :) Had a previous issue which was promptly resolved. Cleared lines of communication and good efforts of all staff Satisfied customer More

Enjoyable experience I recently purchased a Jetta. Friendly staff made purchasing a vehicle a breeze. Found a vehicle online and was directed to Jenn Murray. She was knowl I recently purchased a Jetta. Friendly staff made purchasing a vehicle a breeze. Found a vehicle online and was directed to Jenn Murray. She was knowledgeable and eager to assist in any way to help me. It was a great experience and wouldn't hesitate to contact her again. Thank you! More

Fantastic customer service! From the beginning to the end of choosing a new car, VW Waterloo made the process easy, fun and stress-free! They make you feel right at home; I would From the beginning to the end of choosing a new car, VW Waterloo made the process easy, fun and stress-free! They make you feel right at home; I would definitely recommend this dealership to anyone considering a Volkswagen! More

My First Car Purchase They were very helpful, explained all my options. I was treated like a person, not just a commission. Whenever I wanted to go back for another test dr They were very helpful, explained all my options. I was treated like a person, not just a commission. Whenever I wanted to go back for another test drive, all I had to do was say when I would be there and they had the car ready for me to drive. More

Mike Raab and Shawn are awesome! I found the perfect GTI online and submitted a request via trader. It was 11:30pm when I submitted the request, but I got a reply from Mike immediate I found the perfect GTI online and submitted a request via trader. It was 11:30pm when I submitted the request, but I got a reply from Mike immediately stating that he can help me out. He was great with organizing payments to my budget and Shawn helped me with the financials and warranty. These guys were awesome and I'd recommend them. More

2016 Jetta 1.4T Don't even bother with the competition, VW Cambridge and Kitchener. They don't stand a chance. Great price, great product, easy to deal with. Got t Don't even bother with the competition, VW Cambridge and Kitchener. They don't stand a chance. Great price, great product, easy to deal with. Got the quote over the email, went there just to sign off the papers. Awesome. More

Golf R I recently purchased a new 2016 Golf R from Volkswagen Waterloo. Mike Raab was the salesperson I worked with. At the time of purchase, the Golf R wa I recently purchased a new 2016 Golf R from Volkswagen Waterloo. Mike Raab was the salesperson I worked with. At the time of purchase, the Golf R was only available by factory ordering, which took 4 months from order to delivery in my case. Mike was very helpful during the entire process and kept me informed with regular updates along the way. Mike is a genuine VW enthusiast and it comes across when talking with him. He made the car buying experience very enjoyable. When I'm talking with Mike it feels like a real conversation rather than talking with someone who is trying to sell me something. When I buy a new car I want to feel like I'm getting a fair deal and I want to enjoy the process; Mike checks both boxes. The last two Volkswagens I have purchased have been from Mike and I will not hesitate to go back to him when it's time for another one! More

Great service! Very friendly and knowledgeable - I dealt with Brad and Shawn and they both were very helpful! I love my 2016 Tiguan which I am leasing - VW Canada Very friendly and knowledgeable - I dealt with Brad and Shawn and they both were very helpful! I love my 2016 Tiguan which I am leasing - VW Canada was very flexible with lease terms. More