Village Honda

Don’t trust Village Honda! BEWARE. Village Honda is not trustworthy at all. I’ve been through the ringer with this dealership. On May 13/18 I invested $20,000 on a 2013 Ford Es BEWARE. Village Honda is not trustworthy at all. I’ve been through the ringer with this dealership. On May 13/18 I invested $20,000 on a 2013 Ford Escape. I paid for it and within half an hour of me driving it off the lots there’s been huge issues. Huge issues that they hide on a $20,000 vehicle! My dad moved out of town so I’m on my own for car shopping. I’m a single independent woman, who know little about newer vehicles and unfortunately these guys have made me loose faith in humanity. I trusted them. They screwed me and as the months have passed more and more has come to light and now they won’t even return phone calls or book me an appointment with a manager. The Sync system went black and they told me that my iphone6 was messing with it and that I needed a new phone. After 2 overnights without my SUV and it still not working, I took it to another dealership and there was a recall on it for that exact issue! Then within 2 weeks of purchase, the vehicle was dying constantly. I was getting it jumped every few days. I took it to Advantage Ford and the tech there told me the battery was sold to me at 30%. It wouldn’t even hold a charge. So Village reluctantly paid for a new battery. I live downtown and driving slower and over speed bumps I could hear a slight klunking in the front of the vehicle. I was told to not worry about it and that I’m not used to a newer vehicle engine sound. So I trusted that. After 5 weeks of owning it I saw my dad, he got into the SUV and instantly commented on the klunking. I called Sean Ochosky (sales manager) at Village again, and he raised his voice and said that at some point I have to take vehicle ownership responsibility. And that my dad doesn’t know anything. I raised my voice back and made sure he knows that my dad is a licensed mechanic 20+ years, licences airplane mechanic and one of the best turbine engine mechanics. But it’s not my dads problem to fix it, it’s theirs. So I had to bring my SUV in again and sure enough, the ball joints were worn down to nothing and it was a $300 fix. And another 2 days without my vehicle. By this point I have invested every day off dealing with this for over almost 2 months. No compensation. I just bought new tires for the SUV because yes, it was sold to me with absolutely no tred. I had taken the vehicle to KalTire, Canadian Tire, and Mr. Lube. All who suggested I get new tires as soon as possible because of the condition of them. When I had new tires put on at Mr. Lube they informed me that these jerks sold me the vehicle, which is a 4 wheel drive super charge engine, with 1 totally different tire on the back with different tred. Which is pretty serious. Because that messes with the drive train. And on top of it, that rim is completely bent. So I’ll need new rims too eventually. Now I’ve owned this vehicle for 4 months and the drivers side door is broken, the silver Ford decals are coming off on both sides. The plastic that goes around the window and the piece that goes around the wheel to protect the paint are all coming off. It’s literally the biggest disappointment of my life. I saved for 5 years to buy my first expensive investment vehicle. At this point I will not deal with Sean Ochoscky because he tries to mask all the problems and always tells me that there is no problem. When every time I’ve been right and legit about my concerns. I have now spoken to the sales manager in Service Chris Robertson, who was helpful at the time, and I explained my case in detail, he told me that he would give the information to someone higher up who can help me. And NO ONE HAS CALLED ME and it’s been a month. I’ve been more than patient. Kind and professional. Emotional at times because I feel like they stole my $20,000 and this vehicle is worth $10,000 at the very most. I want to trade it for another one because I do not trust it and this entire horrible experience has taken away from my “special new vehicle purchase”. Now it’s a burden that’s costing me so much time and money. Next I call AMVIC and see what they can do to help me. More

Village Honda I met Mr. Mike Han in his office at Village Honda and discussed my plan to buy a new Honda Pilot. He explained with patient all existing trims of Hond I met Mr. Mike Han in his office at Village Honda and discussed my plan to buy a new Honda Pilot. He explained with patient all existing trims of Honda Pilot and help me better understand the Pilot and choose a trim that matches my personal needs. He arranged a test drive and was very patient in responding all of my questions. He has an excellent knowledge of his job and highly professional. Mike was able to communicate the deal very effectively with his Mangaer Jason and fulfill my requests. Mike has an excellent sense of humour which makes him unique. I enjoyed working with Mike during the process of buying a new car and have a very good experience with Village Honda and highly recommend. I would like to thank Mike for his follow up after I bought the car. More

Village Honda Service I brought my 2017 Civic (which I purchased from another Honda dealership because of better pricing) in on time to Village Honda for a prescheduled oil I brought my 2017 Civic (which I purchased from another Honda dealership because of better pricing) in on time to Village Honda for a prescheduled oil & filter change. Service took much longer then previously discussed and to make the situation worse the service advisor was completely uninterested in the inconvenience this caused and only made excuses for the service delay rather then try to improve the situation or solve the problem. I would certainly not recommend this dealership for sales or service. More

Prefer Murray as my rep please I have had the pleasure of being attended to by Murray during one of my serice appointments. He came across as very knowledgeable, patient and with gr I have had the pleasure of being attended to by Murray during one of my serice appointments. He came across as very knowledgeable, patient and with great listening skills. He guided me very promptly and made sure I was fully satisfied before I left the dealership that day. I would prefer to have him as the dedicated service rep for all my Honda service visits, please. More

Crisply Professional Max Giffin. Sharp, personable, articulate, straight, respectful and quickly responsive. Happy to recommend him to anyone looking for extraordinary s Max Giffin. Sharp, personable, articulate, straight, respectful and quickly responsive. Happy to recommend him to anyone looking for extraordinary service. He represents the dealership proudly and well. More

I had excellent experience from Lee I had felt so lucky to have a salesperson like Lee when I'd purchased New honda accord in March. I genuinely appreciated his willingness and kindness I had felt so lucky to have a salesperson like Lee when I'd purchased New honda accord in March. I genuinely appreciated his willingness and kindness to help me throughout all process I was fully satisfied with his professional service so I would try to recommend him to someone who considering to purchase a honda. More

Exceptional Service We had been searching for a new vehicle for a very long time. When we finally decided that the CRV was what we wanted we went to Village Honda and fro We had been searching for a new vehicle for a very long time. When we finally decided that the CRV was what we wanted we went to Village Honda and from the moment we walked in the door until the day we were handed the keys, we had great service. Jason in Management was very personal and helped us get everything we needed. Lana in finance was efficient and very easy to work with. She had us in and out of there in no time, which was awesome as we had two kids with us. Luke was great when we did the overview of the new car and handed over the keys. Love my new CRV and Village Honda. More

Professional & Friendly Sales & Service I have been buying & leasing Honda vehicles for over 20 years (only once completing a lease as the Honda vehicles are so well designed & built that I I have been buying & leasing Honda vehicles for over 20 years (only once completing a lease as the Honda vehicles are so well designed & built that I need to have the latest once with more features). Obviously I am not able to compliment everyone within the dealership, however I can share my personal experiences with those I do know. Firstly I need to give my thanks to my long term sales associate "MAU HAN" who has always looked after my interests in super fashion with a friendly smile and totally knowledgeable of the vehicles I have wanted to view. Thank you Mau! On March 22, 2018 my 2018 Honda CR-V EX-L was delivered to me & all features explained (forgotten some already). Ok I'll have to read the manual! Mau is always available for follow up if I need him. Wil Cheng went the extra mile for me is sorting things out with my insurance Company, credit is due. Although I did not see Barry (GM) this time he represents a wonderful persona for Honda. Finally thanks to all the Reception, Service, Mechanics & related folks who are an integral part of Honda. More

The best of the best Lee Gogel always takes such great care to get me into a vehicle that best fits my lifestyle and needs! He has helped me each and every time I am ready Lee Gogel always takes such great care to get me into a vehicle that best fits my lifestyle and needs! He has helped me each and every time I am ready to upgrade, and I would have it any other way! Lee is such a pleasure to chat with, and I know he is looking out for my best interest. I am dedicated to Lee as my go to guy, just like I know he is dedicated to me too, at least he makes me feel that way! Thank you Lee! More

Review on Lee Gogel I'm rating this review 5 stars because i find Lee Gogel is very knowledgeable, and experienced. He was detailed when showing me the car.it was a exper I'm rating this review 5 stars because i find Lee Gogel is very knowledgeable, and experienced. He was detailed when showing me the car.it was a experience that I've never had when dealing with any other dealership. He is truly a people person, and I'll highly recommend him to friends and family. More