Village Honda

Iris was great! Friendly, knowledgeable and professional I bought the Civic used from Village Honda. Just under 3 yrs later the following accessories were no longer working: -paid for as part of purchase - I bought the Civic used from Village Honda. Just under 3 yrs later the following accessories were no longer working: -paid for as part of purchase - heated seats (2 front seats) -hands free phone (one part, installed near the catch-all cup went missing) -came with the car, purchased by previous owner - remote starter When the oil came up needing to be changed, I requested that the above 3 items be fixed. My 'person' was Iris, who did a great job of understanding the various issues, noting where their 'phone person' would be engaged and where I had to take the car to have the seat heaters repaired. I was pleased with the oil change. I'm not happy with the hands-free, as I believe that a key part of the phone unit should not have been installed in such a 'high traffic' area (the catch-all). Or it should have been installed permanently vs able to slide in/out of the bracket easily. In my opinion, due to the location of this unit and the loose way it was installed, it was inevitable that the part would go missing (inches from the garbage bag). Estimated cost to replace the part = $120. I haven't yet had the heated seats repaired, so can't comment. The issue with the remote starter was that the part attached to the window, near the rearview mirror was flashing a blue light 24x7 since Oct/Nov. It flashed whether the car was running or parked. A woman (not Iris) called to let me know it was a battery issue with the keychain remote, and was now resolved. I don't understand how that could have been the issue as I have never used the remote starter or the keychain...which is kept in a box in the basement of the house. The car has a stickshift and is stored in our attached garage, so I have never used the remote starter. Anyway, I'm not convinced with her explaination of the problem, but I hope it is fixed now. More

Consistent Service Every Time Always have great service and my truck is always ready on time, which is important! This is why I keep coming back. Thank you ! Shane Vollmann Always have great service and my truck is always ready on time, which is important! This is why I keep coming back. Thank you ! Shane Vollmann More

Great start to the day Had a 7:45 appointment for an A service (oil change and inspection). I was greeted at my car as I pulled into the garage (no waiting in line). Murra Had a 7:45 appointment for an A service (oil change and inspection). I was greeted at my car as I pulled into the garage (no waiting in line). Murray confirmed my appointment details and told me it would be done by 9:15 so I waited in the lounge and had a coffee. The service was finished by 8:45 and my car had been washed to boot. Murray greeted me at the lounge, went over the details and wished me a great day. Great and friendly service. Will continue to return to the dealership. More

Friendly and helpful I purchased my Honda Fit at Village Honda in 2007 and was pleased with the service I received. A couple of years ago I was looking for an additional I purchased my Honda Fit at Village Honda in 2007 and was pleased with the service I received. A couple of years ago I was looking for an additional vehicle. I went to a couple of other dealerships, but I wasn't happy with the service I received, so I ended up coming back to Village Honda. I've been consistently pleased with the friendliness and helpfulness of the staff. More

Excellent customer service I appreciate the direct, non-pressure approach to the service I have received at this dealership. I purchased my van there 8 years ago and have contin I appreciate the direct, non-pressure approach to the service I have received at this dealership. I purchased my van there 8 years ago and have continually received excellent maintenance service, clear explanations of any repairs required and have always felt that I was not being pressured into unnecessary repairs. I have also appreciated their recognition of my loyalty to them More

Helpful and Honest I appreciate the straightforward and friendly service, that didn't pressure me into a service that I didn't require. Heather was great to talk to abou I appreciate the straightforward and friendly service, that didn't pressure me into a service that I didn't require. Heather was great to talk to about the service for our car. More

Great Customer Service I purchased by CRV at Village Honda and get all of my service done at the dealership. The staff is always very friendly and helpful - from making my I purchased by CRV at Village Honda and get all of my service done at the dealership. The staff is always very friendly and helpful - from making my appointment to the day of my appointment. More

Friendly and Honest This dealership is a bit out of the way for me, but I'm happy to drive the extra distance for their friendly service. On this occasion, I brought my v This dealership is a bit out of the way for me, but I'm happy to drive the extra distance for their friendly service. On this occasion, I brought my vehicle in for a Type B service and was greeted at the door by Heather. Heather was friendly and helpful in explaining the work scheduled on my vehicle and also readied my loaner vehicle for the day. She was also very hands-on when she called later to advise me that my tires needed to be realigned. I asked her about the severity of the repair and she was honest and provided me with her expert opinion on whether the repair could wait. When I went to pick up my vehicle at the end of the day, I was delighted to see that it had also been washed. More

good service Great service and keep it up great location quick response to my answer i like the waiting room it is very clear and thanks for your time Great service and keep it up great location quick response to my answer i like the waiting room it is very clear and thanks for your time More