Vernon Chrysler Dodge Ltd

Yesterday morning we dropped my 2019 Grand Caravan off for the 4th time to Vernon dodge for them to once again "try" to remedy the same issue where the sliding doors scrape the paint off the back fenders for the 4th time to Vernon dodge for them to once again "try" to remedy the same issue where the sliding doors scrape the paint off the back fenders. This time I was FINALLY given a loaner after complaining that I not spend 60k on a new van for lugging my 4 kids around just so they could keep it in the shop. The woman at the service desk eased my mind last time with a promise that they would get it fixed right, provide me a loaner vehicle, and above all she said "Dodge will take care of me". So she hands me the keys to the loaner this morning and says: "It's almost on" E" so you will have to put like $20 in it or something to get you through." Auto reaction after that is "are you f-in kidding me?", and thats when the woman at service along with a man working the desk being to run their mouths like my reaction to their outstanding service(complete sarcasm) is out of line. But by this point I'm used to taking it with absolutely no lube at Vernon Dodge so I just walked away. Now for the icing. I get in the the van and the fuel is much further below the "E" line than I have ever ran a vehicle, even in my teenage years. And the van was clearly not vacuumed or sanitized which during these times I feel should me almost manditory. I returned to the service desk to calmly state to the woman that I felt the service I was receiving was once again clearly subpar. She proceed to speak like my standards where too high and I should be happy with what I got. Everyone BE AWARE! such crap service there! More

Unfortunately I will never be stepping foot in this dealership again. I highly recommend looking elsewhere. Worth the drive to go to salmon arm or kelowna if you are completely set on purchasing a dodg dealership again. I highly recommend looking elsewhere. Worth the drive to go to salmon arm or kelowna if you are completely set on purchasing a dodge. They sold me a car and lied to me about a recall being completed on it. Their service is a complete joke, they gave me a loaner car with less than half a tank of gas after arguing for one (when I was promised one when I booked my appointment) they have worked on my car and sent it away without filling up my fluids, yes this has all been reported to the service manager... and they continuously try to make up for it by calling me to try and convince me to upgrade my car/return for service. I will never be giving them my money or time again. all they want is your $$ More

Always Satisfied With Dealer Service! I have been using Vernon Dodge Service since buying my new truck there almost 5 years ago. Owning a top of the line Diesel truck isn’t cheap and neith I have been using Vernon Dodge Service since buying my new truck there almost 5 years ago. Owning a top of the line Diesel truck isn’t cheap and neither is the required maintenance. However, they have always been honest in their charges, have not charged for anything unwarranted and have given me a break on many high ticket items. I’ve taken my truck in with concerns, they’ve checked it out and if anything didn’t require attention, they sent me on my way with an explanation and no charge for the time they spent. Today I went to the Parts dept. to request some info on my truck. I’ve only been to that dept. a couple times. To my amazement, he recognized me, new my name and pulled up all my info on my truck. I can’t say enough about the way this dealership treats me as a client. They go out of their way every single time and hit the ball out of the park with their after purchase service! More

unreal!!! This is one dealership to avoid. Looking at some of the reviews by others on many different sites I see I am far from being the only bad reviewer. Sav This is one dealership to avoid. Looking at some of the reviews by others on many different sites I see I am far from being the only bad reviewer. Save yourself the horrible experience with them and choose another shop. Definite issues at this one!!! More

Above and beyond Mike and Landon were amazing when it came to finding a vehicle that fit my budget as well as me and then really went far and above to find me an RV tr Mike and Landon were amazing when it came to finding a vehicle that fit my budget as well as me and then really went far and above to find me an RV trailer and haggle and wrangle to get my financing through so my son and I had a place to call home, I couldn't afford rent nor could I even find a rental period so this was our only option for a place we could call our own. Thank you for looking out for your client's best interests guys :) More

Exceptional Experience!! We have purchased several vechiels from Vernon Dodge Jeep and are never disappointed with the entire team!! Each and everyone of them are helpful, fri We have purchased several vechiels from Vernon Dodge Jeep and are never disappointed with the entire team!! Each and everyone of them are helpful, friendly and makes it a positive experience when you walk in the door. Kam Randhawa is the best sales rep ever-he goes above and beyond to ensure you are satisfied!! He spends quality time with you, answers your questions, allowing you to test drive the vehicle time and time again to ensure you are going to make the right purchase. We definitely recommend Kam if you are looking to buy a new or used vechile at Vernon Dodge Jeep. More

Best Dealership Experience My boyfriend and I purchased a truck from this dealership and they were quick, and personable. The sales person we dealt with took us on an extended My boyfriend and I purchased a truck from this dealership and they were quick, and personable. The sales person we dealt with took us on an extended test drive, allowed us time alone to talk about the truck, and put no pressure on us to actually buy the truck. After being at multiple dealerships this was the best hands down. The sales person who treated us so well was Imaan Randhawa. More

You might not be worth it to them. One Day After my children were trapped in our Dodge Caravan that caught on fire, we went to Vernon Dodge to get a vehicle that we hadn't planned on ge One Day After my children were trapped in our Dodge Caravan that caught on fire, we went to Vernon Dodge to get a vehicle that we hadn't planned on getting. (We didn't count on the sliding door catching on fire on a trip to the lake). We needed to get my husband to the airport to go to work, I live alone with the 2 kids in the country, and we had preapproval and everything set up to get a car that day. Until it came time to sign and the entire story changed, leaving me and my kids needing to get a ride from a neighbour's husband at the end of his work shift, and now, without a vehicle, an hour away from the city. And then we got a text from the salesman, about my family, that was intended for one of his coworkers, telling them that it's a "nothing deal, not worth doing"... Needless to say... the service here is NOT one I would recommend. There needs to be a rating less than 1 star. When Families who were trapped in your faulty vehicle who are in need of a vehicle are "not worth it"... something is horribly wrong. Not to mention we found a newer vehicle, with more features, less kms and 5,000 dollars less within a mile. More

FUN, Fast and Frendly What a great experience dealing with everyone at Vernon Dodge. I was given ALL the information to make a fully informed decision with no pressure. I What a great experience dealing with everyone at Vernon Dodge. I was given ALL the information to make a fully informed decision with no pressure. I would Highly recommend the FUN Store, Vernon Dodge. More

Great dealership and great service Mike and Leif got me into exactly what I wanted and made my experience painless. After coming from another dealership in town and given no help, I was Mike and Leif got me into exactly what I wanted and made my experience painless. After coming from another dealership in town and given no help, I was over the moon happy with the service from Vernon Dodge. I will recommend every one I know to shop there for any vehicle purchases. More