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Universal Ford Lincoln
Calgary, AB
219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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219 Reviews of Universal Ford Lincoln
October 19, 2022
Purchased a used truck from Universal and within a few weeks there was a terrible knocking noise. We went back to the dealer and spoke directly with Sean Ochosky, the Sales Manager. He said they were so weeks there was a terrible knocking noise. We went back to the dealer and spoke directly with Sean Ochosky, the Sales Manager. He said they were so sorry and that we could bring it into service and they would pay to diagnose the problem and put together a quote for repairs. When asked if they were going to help with the repair he said they would see what they could do once they had a better idea of what was happening. We thought great! We drop it off at service and get a call from Jasmine saying a lifter failed and bent the push rods and that they needed to look into it further to make sure there was not further damage BUT Sean in the sales department is refusing to pay for them to complete the diagnosis so if we want them to continue we have to pay them $450.00. So our truck was in pieces and potentially had deeper issues and Sean was refusing to do what he promised and cover the cost of diagnosing the problem. This was extremely upsetting, the truck is apart, not driveable and they want to know what we want them to do now. xxx, we want to speak to the manager, George Hadjar. After several phone calls and voice mails we never heard a single word from George. THIS IS A BAD DEALER!! DO NOT TRUST THEM. TAKE YOUR BUSINESS SOMEWHERE ELSE!! More
by teresaanne
Employees Worked With
Sean Ochosky, George Hadjar
October 14, 2022
Reached out to Randy and explained my situation and he went right to work. He called me a few days later with a few options for me and my wife. He went above and beyond for us and we walked out with a bra went right to work. He called me a few days later with a few options for me and my wife. He went above and beyond for us and we walked out with a brand new vehicle for my wife and a 1 year old for me. Always nice to find a trustworthy person and car dealership. Thanks again guys More
by mitchran
Employees Worked With
Randy Macfarlane, Jenni Duran
October 13, 2022
Randy is a professional, great to deal with and we trust him which is why we followed him from his last dealership to Universal Ford! We appreciate all the hard work he puts in to finding us the vehicles him which is why we followed him from his last dealership to Universal Ford! We appreciate all the hard work he puts in to finding us the vehicles and options that will work best for us. My husband and I both bought vehicles this time and we love them!! More
by jody.ranseth
Employees Worked With
Randy Macfarlane, Jenni Duran
September 16, 2022
Billy Tran, & his team of people @ Universal make a clients purchasing a new vehicle an absolutely great experience, I have dealt with Billy for quite some time & he is always there for me as a client, clients purchasing a new vehicle an absolutely great experience, I have dealt with Billy for quite some time & he is always there for me as a client, even borderline friendship, so I really can’t say enough good things about the quality of service, pls see for yourself Sincerely K Funk More
by Icanride1
Employees Worked With
Billy Tran, Jenni Duran
September 01, 2022
This was the easiest dealership I have worked with. I was in and out in 2 hours. Billy & Dan was efficient but also made sure that everything was covered at the best price in town. I recommended anyone I was in and out in 2 hours. Billy & Dan was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Billy & Dan. More
by Trinton Sandau
Employees Worked With
Dan, Billy Tran, Jenni Duran
August 30, 2022
Amazing service. I've worked in the industry for over 7 years for a competitive company, and I have to say, y'all gave them a run for their money. Definitely will rec I've worked in the industry for over 7 years for a competitive company, and I have to say, y'all gave them a run for their money. Definitely will recommend. More
by drhindress
Employees Worked With
Randy Macfarlane, Jenni Duran
August 16, 2022
Patrick is awesome bought my second vehicle from him, only reason I came across town to Universal. 5 star for him. Finance department was awful, worst experience ever. Acted like I was untrustworthy & af only reason I came across town to Universal. 5 star for him. Finance department was awful, worst experience ever. Acted like I was untrustworthy & after paying full price charged me 80$ to use cc. Blamed me for not reading a email. So behind the times with technology. Poor customer service. More
by shannyb
Employees Worked With
Patrick
July 19, 2022
The staff are awesome to deal with. Got me into a newer vehicle and helped do everything possible to get me on my way. Billy and Jenni were absolutely awesome to deal with Got me into a newer vehicle and helped do everything possible to get me on my way. Billy and Jenni were absolutely awesome to deal with More
by davisrebecca27
Employees Worked With
Billy Tran, Jenni Duran
July 15, 2022
I think it is a good time to write the review after I bought my car six months ago at Universal Ford Lincoln. Randy was helping me until the last step I could drive and have my own car. I bought a used c bought my car six months ago at Universal Ford Lincoln. Randy was helping me until the last step I could drive and have my own car. I bought a used car with the high kilometer. I drove the car to Jasper last week. I can tell that I bought a good car. It still works well since I bought it. Anyway, I highly recommend to visit Universal Ford Lincoln. More
by tempo.jib
Employees Worked With
Randy Macfarlane
July 04, 2022
Randy MacFarlane found me the car i wanted. Made sure I was comfortable in it and my dogs would fit in it too. I should many more kilometers in it than my big vehicle I had previously. Very tho Made sure I was comfortable in it and my dogs would fit in it too. I should many more kilometers in it than my big vehicle I had previously. Very thorough and friendly. More
by Foxyterriers
Employees Worked With
Randy Macfarlane
