Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Ford Lincoln
Calgary, AB
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
216 Reviews of Universal Ford Lincoln
November 26, 2022
Had some bad experiences with other places and felt like I was getting hosed and a runaround. I was ready to give up on car places, hard to trust anyone anymore. So I tried one last time and came to Univer I was getting hosed and a runaround. I was ready to give up on car places, hard to trust anyone anymore. So I tried one last time and came to Universal Ford and saw Carlo Vespa; he made me feel right at ease. And found me the perfect vehicle that was safe and practical to fit my needs. Definitely made my day! Carlo took the time to explain everything, and helped walk thru the process. With no BS. I appreciate coming to a place that treats you with respect and not just a walking wallet! Faith restored. Thank you Carlo for treating me like family instead of a customer! Me and my family thank you, loving my new vehicle. And trust me when I say this it takes alot WOW me and I was wowed! There is a saying, if you get good service you tell 1 or 2 people, and bad service you tell 10 or more, im going to be the first to change that stigma, all thanks to Carlo! Definitely recommend this place to anyone!! 🙂 More
by Johhnywalker32
Employees Worked With
Carlo Vespa
November 02, 2022
This is my 3rd vehicle purchase with Universal Ford. Randy, Billy and Jenni are a pleasure to work with. They are friendly, professional and always find me the perfect vehicle for me and my family. We w Randy, Billy and Jenni are a pleasure to work with. They are friendly, professional and always find me the perfect vehicle for me and my family. We will be customers for life. Thanks again for your hard work, much appreciated. More
by ashdgrewal
Employees Worked With
Billy Tran, Jenni Duran, Randy Macfarlane
October 26, 2022
Billy Tran was fantastic to work with. Always replied to requests and was honest and trustworthy. Best service I have ever had in purchasing a car. Always replied to requests and was honest and trustworthy. Best service I have ever had in purchasing a car. More
by Gracemauger
Employees Worked With
Billy Tran
October 26, 2022
Great service from Billy Tran, always takes care of customers and makes sure options meet customer needs and expectations at best available price customers and makes sure options meet customer needs and expectations at best available price More
by tt478gm
Employees Worked With
Billy Tran, Jenni Duran
October 25, 2022
Dealing with Billy and his staff was such a stress free and fast process, they contacted me with the right vehicle and then when my truck was ready I was in and out in no time! The truck was clean and in b and fast process, they contacted me with the right vehicle and then when my truck was ready I was in and out in no time! The truck was clean and in better condition than I expected for a used unit, the dealership itself was fantastic clean and plenty of areas to grab a coffee! I also used them for the bed liner in my truck and they took care of me with an Uber to get to work and that process was also headache free! I recommend all of my friends or anyone just looking for a quality vehicle with an amazing experience to visit Billy he is now my car guy from here on out! More
by Stephen wales
Employees Worked With
Billy Tran, Jenni Duran
October 20, 2022
This is the 3 cars I brought from Randy and always the same good deal always looking to helping me out with everything. Thank you Randy same good deal always looking to helping me out with everything. Thank you Randy More
by ramirezjesus8
Employees Worked With
Randy Macfarlane, Jenni Duran
October 19, 2022
Purchased a used truck from Universal and within a few weeks there was a terrible knocking noise. We went back to the dealer and spoke directly with Sean Ochosky, the Sales Manager. He said they were so weeks there was a terrible knocking noise. We went back to the dealer and spoke directly with Sean Ochosky, the Sales Manager. He said they were so sorry and that we could bring it into service and they would pay to diagnose the problem and put together a quote for repairs. When asked if they were going to help with the repair he said they would see what they could do once they had a better idea of what was happening. We thought great! We drop it off at service and get a call from Jasmine saying a lifter failed and bent the push rods and that they needed to look into it further to make sure there was not further damage BUT Sean in the sales department is refusing to pay for them to complete the diagnosis so if we want them to continue we have to pay them $450.00. So our truck was in pieces and potentially had deeper issues and Sean was refusing to do what he promised and cover the cost of diagnosing the problem. This was extremely upsetting, the truck is apart, not driveable and they want to know what we want them to do now. xxx, we want to speak to the manager, George Hadjar. After several phone calls and voice mails we never heard a single word from George. THIS IS A BAD DEALER!! DO NOT TRUST THEM. TAKE YOUR BUSINESS SOMEWHERE ELSE!! More
by teresaanne
Employees Worked With
Sean Ochosky, George Hadjar
October 14, 2022
Reached out to Randy and explained my situation and he went right to work. He called me a few days later with a few options for me and my wife. He went above and beyond for us and we walked out with a bra went right to work. He called me a few days later with a few options for me and my wife. He went above and beyond for us and we walked out with a brand new vehicle for my wife and a 1 year old for me. Always nice to find a trustworthy person and car dealership. Thanks again guys More
by mitchran
Employees Worked With
Randy Macfarlane, Jenni Duran
October 13, 2022
Randy is a professional, great to deal with and we trust him which is why we followed him from his last dealership to Universal Ford! We appreciate all the hard work he puts in to finding us the vehicles him which is why we followed him from his last dealership to Universal Ford! We appreciate all the hard work he puts in to finding us the vehicles and options that will work best for us. My husband and I both bought vehicles this time and we love them!! More
by jody.ranseth
Employees Worked With
Randy Macfarlane, Jenni Duran
